---
title: 'Client Solutions Specialist at Above Lending'
canonical: 'https://feeny.ai/job/client-solutions-specialist-above-lending-remote-vpjjjzepystt'
type: 'job'
last_seen: '2026-09-11'
---

# Client Solutions Specialist at Above Lending

- **Company:** Above Lending
- **Location:** Remote
- **Compensation:** $24/hr
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.lever.co/abovelending/1d34209d-ac17-4b6e-8225-ec6917ad46b5

## Job description

Above Lending is a next-generation financial services company helping everyday Americans break the cycle of high-cost debt and move toward a stronger financial future. Through customized lending solutions, competitive rates, and personalized support, our mission is to simplify the lending process and help our clients achieve financial well-being. We are committed to making credit more affordable and accessible; backed by a culture grounded in compliance and ethics, and technology built around the people we serve. We are growing quickly, and we are looking for new collaborators to help us reach the next level. If you want to join a forward-thinking, rapidly growing organization where helping people is the number one goal, we want to hear from you.

When a client misses a payment, you are the person who calls. You are not calling to demand anything, but to find out what happened and to help them get back on track before a small problem becomes a large one. Your job is to make that conversation easy to have, and to leave the client with a specific plan they can actually keep.

This is a save/ retention role, not a traditional collections role. You will be measured on how many clients are brought current again, and on whether the commitments you take actually get paid.

## What You'll Do

- Call clients whose accounts have recently fallen behind, and reach a real conversation

- Find out what actually happened to drive the right solution: a timing problem, a short month, a change in circumstances

- Secure a commitment for a specific amount on a specific date, and set it up on the call

- Follow the call with the email or text that closes it, and follow up on every commitment you take

- Document every contact accurately in the loan management system

- Work within UDAAP, TCPA, and Above's contact-frequency and disclosure requirements on every attempt

- Bring what you learn back to the team. You'll help shape what we do next; the insights you bring back from calls directly inform our scripts, timing, and offers.

## What We're Looking For

- Two or more years on the phone in a role where you had to change someone's mind and close on the call, not book a follow-up

- Experience in retention or save work, first-party early-out or loss mitigation, or another role where you asked people for a payment or a commitment

- Genuine comfort with a difficult, emotional conversation

- A track record against a conversation target, and comfort with being coached against one daily

- Clear written and verbal communication, and the judgment to explain financial consequences accurately without overstating them

- Instinct for compliance. You should already know the difference between creating urgency and applying pressure

- Reliable and able to perform at a high level working remotely

## Nice to Have

- Experience with consumer lending, debt settlement, or credit counseling

- Talkdesk, LoanPro, Zendesk, or comparable telephony and loan-servicing system

Join our dynamic team and contribute to Above Lending’s success as we continue to provide innovative lending solutions to our customers.

Under the California Consumer Privacy Act (“CCPA”), Above Lending is informing California residents who are our job applicants, contractors or prospective employees (together “job applicants”) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA. Please see our website for the full CCPA statement.

*Above Lending is an equal opportunity Employer* Above Lending does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions.  No fee will be paid to their parties who submit unsolicited candidates directly to Above Lending employees or the Above Lending Finance and HR teams.  No placement fee will be paid to any third party unless such a request has been made by the Above Lending HR team.

## About Above Lending

## Company Overview
- **One-liner**: Above Lending is a next-generation consumer lender that provides personal loans with transparent terms and personalized customer support to help individuals achieve their financial goals.
- **Entity Type**: Private (Debt Financing led by ATLAS SP Partners)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 2019
- **Founders**: Not publicly available

## Core Business
- Primary industry/industries: Financial Services – Consumer Lending
- Target customers: B2C – Individuals seeking personal debt consolidation, refinancing, or credit improvement
- Mission or purpose statement: “To simplify the lending process and help borrowers attain financial well-being by making credit more affordable and accessible.”

## Products & Services
- **Personal Loans**: Unsecured loans for debt consolidation, large purchases, or other personal finance needs. Service type: Consumer lending product (online application, loan specialist support).

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private)
- **Key Metric**: Total Funding of $200M (Debt Financing, led by ATLAS SP Partners, closed October 2023); Annual Revenue estimated at $3.5M
- **Notable Investors/Partners**: ATLAS SP Partners (administrative agent for $200M facility)
- **Growth Signals**: Issued over $100M in loans within first year of operations (2022); helped more than 7,000 clients; workforce grew 2.9% YoY to ~69 employees; 16 active job postings in September 2026 (up 300% year-over-year).

## Competitive Advantages
- **Customer-centric model**: Dedicated loan specialists provide personalized support, differentiating from fully automated competitors.
- **Transparent pricing**: Emphasis on simple, transparent loan terms with no hidden fees.
- **Strong funding base**: $200M warehouse facility signals lender confidence and capacity for continued lending growth.
- **Technology & data-driven operations**: Leadership includes a Head of Data and BI and Director of Business Intelligence, indicating a data-first approach to risk and underwriting.

## Strategic Focus
- **Scaling originations**: Continued hiring of loan sales representatives and lending sales representatives to grow loan volume.
- **Data & analytics investments**: Active recruitment for Director of Business Analytics and Senior Data Engineer roles points to building deeper analytics capabilities.
- **Compliance & risk management**: Hiring a Senior Analyst for Compliance Testing & Third-Party Risk Management reflects a focus on regulatory readiness and operational discipline.
- **Expansion of capital markets**: Capital Markets Senior Associate role suggests ongoing work to secure additional funding partnerships or securitizations.

## Why Work Here
- **Culture**: Described as performance-driven with high expectations; rewarding for motivated individuals who thrive on hitting metrics. Employees report strong cross-functional collaboration and transparency.
- **Remote/Hybrid/Office**: Hybrid policy – 3 days per week in Chicago office (HQ). Some roles (Loan Sales) offer full remote options depending on location (e.g., Austin, TX; Phoenix, AZ). Other offices exist in Houston and Northbrook.
- **Notable Perks**: Generous parental leave, dental/health/FSA benefits, 401(k), disability and life insurance, generous PTO and paid holidays, job training and conference opportunities.
- **Engineering Culture**: Small technical team (14% of staff) with a focus on data engineering and business intelligence. Growth trajectory offers opportunity for impact in a scaling fintech.

## Sources
1. [above lending.com](https://abovelending.com/)
2. [lever.co (Careers Page)](https://jobs.lever.co/abovelending)
3. [linkedin.com](https://www.linkedin.com/company/above-lending)
4. [builtin.com](https://builtin.com/company/above-lending)
5. [indeed.com](https://www.indeed.com/cmp/Above-Lending/reviews)

## Other roles at Above Lending

- [Capital Markets Senior Associate](https://feeny.ai/job/capital-markets-senior-associate-above-lending-chicago-81c76sfhpfmb) — Chicago, IL
- [Senior Analyst, Compliance Testing & Third-Party Risk Management](https://feeny.ai/job/senior-analyst-compliance-testing-third-party-risk-management-above-lending-b5z8w81pwxpt) — Chicago, IL
- [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-above-lending-chicago-hetj6zp1p0jm) — Chicago, IL
- [Loan Sales Representative](https://feeny.ai/job/loan-sales-representative-above-lending-remote-856t8wdq8hda)
- [Client Solutions Specialist](https://feeny.ai/job/client-solutions-specialist-octus-new-york-new-york-1f3vmt8e82eh) — New York New York, United States