---
title: 'Client Success Account Manager at Ledger'
canonical: 'https://feeny.ai/job/client-success-account-manager-ledger-london-q8ss4n04w46r'
type: 'job'
last_seen: '2026-10-17'
---

# Client Success Account Manager at Ledger

- **Company:** Ledger
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-05
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.ashbyhq.com/ledger/26c4797f-d0b7-4ad4-9bef-0f42f0d1cec2

## Job description

## About Ledger

We’re a team of experts pushing the limits of what’s possible, united by our common goal to unlock true freedom through digital ownership, making technology accessible for all. We believe in a world where users, creators and enterprises manage their value with ownership and freedom. Our curiosity drives us to innovate, empowering individuals on a global scale. We believe change is constant and our team moves forward as one, with a culture of problem-solving where every employee is empowered and supported to challenge tradition and create solutions. Our mission is simple: to make self-custody accessible and give people the keys to their own financial futures. If you want to make a true impact, we want you to join us at Ledger. At Ledger, we’re proud to be the global platform for digital assets and Web3, with over 20% of the world’s crypto assets secured through our Ledger devices. With our headquarters in Paris, and offices in Vierzon, Grenoble, Montpellier, London, Portland, Geneva, Zurich and Central Singapore, we have a team of around 600 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 7.5 millions units already sold in 200 countries. The team: Ledger has secured digital assets for millions of people. Ledger Enterprise brings the same security to institutions. Banks, exchanges, custodians and stablecoin issuers use our platform to hold, move and govern digital assets on infrastructure they control: Vault for self-custody, HSM On-Premises for institutions that need keys inside their own perimeter, TradeLink for off-exchange settlement, and Multisig for on-chain governance. You’ll work closely with Business Development, Solutions Engineering, Product, Legal and Support, covering clients across Europe, the Middle East and Africa. Join a young, international, driven team in one of Ledger’s fastest-growing areas. What you’ll be doing: You will own a portfolio of institutional clients from signature onward. That covers onboarding, integration, adoption, renewal and expansion. You will be their trusted advisor inside Ledger and their voice in our product roadmap.

- Own client relationships end to end. Be the primary contact for a portfolio of exchanges, banks, custodians and fintechs, and build relationships from operations teams up to C-level.
- Drive integration and adoption. Explain product features clearly, run workshops, and guide clients through technical integration together with our Solutions Engineers.
- Grow accounts. Identify and close upsell and cross-sell opportunities such as new products, additional users, assets or entities. Own your expansion and retention targets.
- Negotiate renewals and contracts. Lead commercial discussions on renewals, amendments and pricing, working with Legal on terms.
- Shape the product. Turn client feedback into clear, prioritised input for Product and influence what we build next.
- Run the account rhythm. Lead QBRs, maintain account plans, keep the CRM accurate, and flag risks early.
- Represent Ledger. Meet clients on-site and at industry events across EMEA, with occasional travel.

What we’re looking for:

- 4+ years in a similar account management or customer success role, ideally in B2B SaaS or enterprise infrastructure software.
- Proven experience managing financial institution clients such as banks, asset managers, custodians or payment providers.
- A track record of upselling and expanding accounts against targets.
- Experience negotiating contracts and renewals with enterprise clients.
- Comfort with technical conversations: you can explain APIs, integration flows and security concepts without needing an engineer in every meeting.
- Hands-on experience with digital assets, or a clear and demonstrable interest in the space.
- Excellent written and verbal communication in English. You can adapt your message for a CISO, a head of operations or a CFO.
- A structured, self-driven way of working. You manage a portfolio without being chased.

Nice to have:

- Understanding of regulatory frameworks relevant to EMEA clients, such as MiCAR, DORA, the Travel Rule, the Basel crypto-asset standards, FINMA requirements, or Middle East regimes like VARA (Dubai) and ADGM.
- Familiarity with custody and key management concepts like MPC, HSMs and cold/warm/hot wallet setups.
- Additional languages, especially German, French or Arabic.
- Experience at a crypto-native firm, a bank’s digital asset desk or a custody provider.

At Ledger, we are dedicated to continually investing in our employees which is why we offer more than just salaries; we provide comprehensive compensation packages that include a wide range of benefits. Here are some of the benefits you can look forward to:

- Flexible work options - Our hybrid policy allows employees to work from home up to 3 times per week
- Health & Wellness support - Health and Life Insurance.
- Financial growth opportunities - Employees can become shareholders in Ledger as well as other financial benefits depending on your country of work.
- Commuter allowance - Ledger offers a commuter allowance to contribute to your preferred means of transportation.
- Learning & Development - A comprehensive suite of training solutions providing a personalised learning experience for every employee.

For regionally specific benefits, your Talent Acquisition contact will be able to provide you with more information. We’re committed to building an inclusive hiring process. If you need any adjustments or accommodations, just let us know, we’ll do our best to support you.

## About Ledger

## Company Overview
- **One-liner**: Ledger is a global platform and the world leader in security for digital assets, best known for its hardware wallets (Ledger Nano) and the Ledger Live app.
- **Entity Type**: Private (Series C)
- **Headquarters**: Paris, France
- **Founded**: 2014
- **Founders**: Eric Larchevêque, Thomas France, Nicolas Bacca

## Core Business
- **Primary industry/industries**: Digital Asset Security, Cryptocurrency, Blockchain Infrastructure, Fintech
- **Target customers**: B2C (individual crypto owners), B2B (Banks, Hedge Funds, High Net Worth individuals, and enterprises via Ledger Enterprise)
- **Mission or purpose**: To empower everyone with secure and transparent access to the digital world—free from compromise.

## Products & Services
- **[Ledger Hardware Wallets (Nano S, Nano X, Stax)]**: Physical devices that securely store private keys for cryptocurrencies. Over 7 million units sold.
- **[Ledger Live]**: A companion mobile and desktop app for managing, buying, selling, and swapping crypto assets.
- **[Ledger Enterprise]**: A fully customizable, institutional-grade infrastructure solution for banks, hedge funds, and high-net-worth individuals to safeguard crypto assets at scale.
- **[Ledger Stax]**: A premium hardware wallet with a curved E Ink touchscreen, designed in collaboration with iPod co-creator Tony Fadell.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (last major valuation was at a $1.3B+ valuation following the 2021 fundraise).
- **Key Metric**: Total Funding — Raised $380 million in a June 2021 Series C round, followed by a €100 million extension in 2023.
- **Notable Investors/Partners**: Investors include 10T, CapHorn, Morgan Creek, Cathay Innovation, Draper Associates, Kickstart, and others.
- **Growth Signals**: 20% of the world’s crypto assets are secured by Ledger devices. The company has expanded from consumer hardware into enterprise solutions and recently launched Ledger Stax. They now serve clients in over 210 countries.

## Competitive Advantages
- **Proprietary Technology**: Ledger devices are powered by a Secure Element chip and a proprietary, battle-tested operating system (OS), creating a high-security moat.
- **Trust & Market Leadership**: They are the undisputed market leader in self-custody hardware wallets, trusted by millions.
- **Ecosystem**: Integrating hardware, software (Ledger Live), and enterprise services creates a sticky, multi-layered platform for digital asset management.

## Strategic Focus
- **Institutional Expansion**: Growing the Ledger Enterprise business to capture the bank and hedge fund market for digital asset custody.
- **Product Innovation**: Continued development of the Ledger Stax and next-generation hardware to improve user experience and security.
- **Platform Opening**: Evolving from a purely hardware company into a broader digital asset platform, enabling DeFi and Web3 interactions directly through Ledger products.

## Why Work Here
- **Culture & Global Team**: Describes itself as "OneLedger," a diverse, international team of over 700 employees representing more than 50 nationalities. The working language is English.
- **Remote/Hybrid Policy**: The primary approach prioritizes in-person collaboration, but offers a flexible hybrid model allowing up to 3 days of remote work per week.
- **Notable Perks**: Equity packages including an Employee Stock Ownership Plan (ESOP), competitive salaries, comprehensive health coverage, wellness programs (Moka.Care), and daily fitness classes at the Paris HQ. Relocation and sponsorship support is available for some roles.
- **Engineering Culture**: Emphasis on "extreme ownership," innovation, and building technology that impacts millions. The company is at the cutting edge of crypto security.

## Sources
1. [Ledger.com - The Company](https://www.ledger.com/the-company)
2. [Ledger Careers - Homepage](https://careers.ledger.com/)
3. [Ledger Careers - Our Company](https://careers.ledger.com/our-company)
4. [Ledger Careers - FAQs](https://careers.ledger.com/frequently-asked-questions)
5. [Ledger Careers - Locations](https://careers.ledger.com/our-company/our-location/)

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