---
title: 'Client Success Account Manager at Wellhub'
canonical: 'https://feeny.ai/job/client-success-account-manager-wellhub-parana-3a1czkkr6chb'
type: 'job'
last_seen: '2026-09-05'
---

# Client Success Account Manager at Wellhub

- **Company:** Wellhub
- **Location:** Paraná, Brazil
- **Work type:** remote
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-05
- **Apply:** https://job-boards.greenhouse.io/gympass/jobs/8776781002

## Job description

Your wellbeing, our mission. Join a company shaping a healthier world.

## GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing!

## THE OPPORTUNITY

We are hiring a Client Success Account Manager to our Client Success team in Paraná.

This role is to join the B2B team and will be responsible for managing a key portfolio of our clients. As a Client Success Manager, you will be expected to bring significant business results to Wellhub through upselling, cross selling and renegotiation within existing accounts. This person will also work in collaboration with different areas of Wellhub to improve and evolve the client's experience.

This is a great opportunity to join a growing team in a market that is really gaining momentum on B2B business and we are excited to have a game-changer candidate to take us to the next level.

## YOUR IMPACT

- Develop a sales plan for each named client — identifying products, expansion opportunities, and the strategic rationale ("why Wellhub") — leading the client relationship for a portfolio of large and complex Enterprise accounts throughout the client lifecycle.
- Ensure contract renewals, expansions, and lead annual contract renegotiations.
- Partner with client's HR and decision makers, building an approach to connect their C-level to Wellhub executives (and/or executives at other clients) to broaden and deepen engagement with Wellhub.
- Use data and market analysis to identify risks, opportunities, and build data-backed narratives to support negotiations and retention strategies.
- Provide product feedback (client requirements, product shortcomings, enhancements, etc.) to product management.
- Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

## WHO YOU ARE

- Based in Paraná — hybrid model, with in-person client visits.
- Previous experience in a client-facing role, leading large and complex Enterprise client relationships, with proven cross-selling and upselling results in an existing portfolio.
- Strong analytical skills, with the ability to use data to support decision-making, negotiations, and client strategy.
- Strong communication skills to engage with senior stakeholders, including Director and C-level audiences.
- Ability to identify root causes and solve problems creatively and efficiently.
- Ability to operate independently and manage multiple clients/projects concurrently with strong attention to detail.
- Able to analyze and improve current processes/protocols and anticipate/manage change in a fast-moving global business environment.
- Highly proficient in English.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience managing large and complex Enterprise client portfolios and advanced proficiency in English, are mandatory requirements.

## WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.

HEALTHCARE: Health, dental, and life insurance.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office.

FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. [Learn more about our shared culture and values here.](https://wellhub.com/en-us/careers/our-values/)

Want to see what it’s really like to work here? Follow us on [Instagram](https://www.instagram.com/lifeatwellhub/) @lifeatwellhub and watch our team video on [YouTube](https://www.youtube.com/watch?v=ZgIPiszTVm4)!

Wellhub was named a Top Sales Team of 2025! This is a recognition of the collaboration and impact we create together every day. Ready to be part of a team that’s making a real difference? [Read more about the award here.](https://www.instagram.com/p/DLpuPnVAUXk/?img_index=1)

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. [Read more about it here.](https://www.linkedin.com/posts/wellhub_fairpay-syndio-activity-7407826561531363328-wbN_?utm_source=share&utm_medium=member_desktop&rcm=ACoAAAzHQWABKsRqcpvxy4QpDCJNe_szRdC4hgY)

Questions on how we treat your personal data? See our[Aviso de Privacidade para Candidatos.](https://wellhub.com/en-us/careers/job-applicant-privacy-notice/#:~:text=Aviso%20de%20Privacidade%20para%20Candidatos)

## #LI-HYBRID

## About Wellhub

## Company Overview
- **One-liner**: Wellhub (formerly Gympass) is a corporate wellness platform that provides employees with access to a global network of gyms, studios, classes, personal trainers, and wellness apps through a single subscription.
- **Entity Type**: Private
- **Headquarters**: New York, USA (with significant operations in São Paulo, Brazil)
- **Founded**: 2012
- **Founders**: Cesar Carvalho

## Core Business
- **Primary industry**: Corporate Wellness / Employee Benefits / Health & Fitness
- **Target customers**: B2B — sells to companies of all sizes (SMB to Enterprise) as an employee benefit; B2C — employees subscribe to access the network
- **Mission statement**: "To make every company a wellness company"

## Products & Services
- **Wellhub Platform**: A corporate wellness subscription that gives employees access to 90,000+ in-person gyms and studios, 3,800+ virtual personal trainers, and 95+ premium wellness apps covering fitness, mindfulness, nutrition, and sleep [wellhub.com](https://wellhub.com/en-us/). Companies pay annually based on team size and investment level; employees pay a monthly subscription fee.
- **Wellhub for Employers**: A managed program that companies can launch in 30 days or less, with analytics on employee engagement and wellness ROI. Clients see a 30% reduction in turnover and up to 35% reduction in annual employee healthcare costs [wellhub.com](https://wellhub.com/en-us/).

## Market Standing
- **Valuation**: Not publicly disclosed (last known valuation was $2.4B in 2021, per prior reporting; current status not confirmed)
- **Key Metric**: Serves 40,000+ corporate clients and reaches 20,000,000+ employees in 11 countries, with a network of 100,000+ wellness partners [wellhub.com](https://wellhub.com/en-us/about/)
- **Notable Investors/Partners**: Backed by SoftBank, General Atlantic, and other major VCs (historical)
- **Growth Signals**: Over 2,000 employees globally; expanded from 11 to 18 countries; 1,000,000,000+ partner check-ins [wellhub.com](https://wellhub.com/en-us/about/)

## Competitive Advantages
- **Scale and network effects**: The largest aggregated network of fitness and wellness providers, making it a "must-have" benefit for companies and a "must-join" platform for gyms and studios
- **Proven ROI**: Data-driven value proposition — documented 30% lower turnover and 35% lower healthcare costs for client companies [wellhub.com](https://wellhub.com/en-us/)
- **Global reach**: Operating in 11 countries (with expansion to 18), enabling multinational companies to offer a consistent benefit globally
- **Brand recognition**: Rebranded from Gympass to Wellhub, expanding beyond gyms into holistic wellness (mindfulness, nutrition, sleep)

## Strategic Focus
- **Holistic wellness expansion**: Moving beyond physical fitness to cover mental, nutritional, and emotional wellbeing
- **International growth**: Expanding into new geographies to serve global enterprise clients
- **Deepening employer engagement**: Increasing employee adoption rates (more than doubling engagement) and proving ROI to retain and upsell clients
- **Technology & platform innovation**: Enhancing the app experience, personalization, and data analytics for employers

## Why Work Here
- **Culture**: Strong emphasis on wellbeing — employees receive a free Gold membership (access to gyms, studios, apps). The culture is described as "high-growth technology company disrupting the health and wellness space" [wellhub.com](https://wellhub.com/careers/)
- **Flexible work**: "The Way We Work" policy offers flexible hybrid or fully remote models depending on role. Teams connect virtually through town halls, coffee breaks, and mixer events [wellhub.com](https://wellhub.com/careers/)
- **Benefits**: Minimum 25 days of paid leave per year, extra days off for local holidays and birthday, free Udemy access for learning, competitive compensation with equity programs, substantial parental leave, and comprehensive healthcare/dental/vision [wellhub.com](https://wellhub.com/careers/)
- **Diversity & Belonging**: 14 employee-led affinity groups (Women@Wellhub, Black Empowerment Movement, WellPride, Asians at Wellhub, Juntos, etc.). Launched a 5-Year Commitment to DEI in 2021 with a Global Belonging Advisory Board [wellhub.com](https://wellhub.com/careers/)
- **Growth opportunities**: Robust internal recruitment process for promotions and lateral moves; employees encouraged to develop their careers in a fast-growing company
- **Global team**: 2,000+ employees across 18 countries, offering a diverse, international work environment

## Sources
1. [wellhub.com](https://wellhub.com/en-us/about/)
2. [wellhub.com](https://wellhub.com/careers/)
3. [wellhub.com](https://wellhub.com/en-us/)
4. [greenhouse.io](https://boards.greenhouse.io/gympass)
5. [linkedin.com](https://www.linkedin.com/company/wellhub)

## Other roles at Wellhub

- [CX Partners Analyst | LATAM](https://feeny.ai/job/cx-partners-analyst-latam-wellhub-sao-paulo-ggey16d1wm7n) — São Paulo, Brazil
- [Analista de Experiência do Cliente - Parceiros (LATAM)](https://feeny.ai/job/analista-de-experiencia-do-cliente-parceiros-latam-wellhub-sao-paulo-fnefrqm8q23y) — São Paulo, Brazil
- [Staff Platform Engineer | Observability](https://feeny.ai/job/staff-platform-engineer-observability-wellhub-brazil-dhn2rjtj2nd7) — Brazil
- [Client Operations Analyst](https://feeny.ai/job/client-operations-analyst-wellhub-sao-paulo-7fkae4y4ft8b) — São Paulo, Brazil
- [Business Operations Analyst](https://feeny.ai/job/business-operations-analyst-wellhub-sao-paulo-4fp9xhe6w8dw) — São Paulo, Brazil
- [Staff Product Manager | BASE](https://feeny.ai/job/staff-product-manager-base-wellhub-brazil-zdqwx36gwqz0) — Brazil
- [Client Success Account Manager](https://feeny.ai/job/client-success-account-manager-wellhub-santa-catarina-v3a2b7aq8rwv) — Santa Catarina, Brazil
- [Client Success Account Manager](https://feeny.ai/job/client-success-account-manager-wellhub-sao-paulo-ws6aavgctav2) — São Paulo, Brazil
- [Legal Contract Specialist - Fixed Term](https://feeny.ai/job/legal-contract-specialist-fixed-term-wellhub-spain-v46akk815zy8) — Spain
- [Commercial Lawyer](https://feeny.ai/job/commercial-lawyer-wellhub-spain-4rhkgh25jsnh) — Spain