---
title: 'Client Success, APAC at OpenFX'
canonical: 'https://feeny.ai/job/client-success-apac-openfx-singapore-2zry99vrgnnt'
type: 'job'
last_seen: '2026-09-11'
---

# Client Success, APAC at OpenFX

- **Company:** OpenFX
- **Location:** Singapore
- **Posted:** 2026-08-05
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/openfx/jobs/5380381008

## Job description

## About Us

OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling at a remarkable pace. Our stellar early team brings experience at companies such as J.P. Morgan, Goldman Sachs, FalconX, PayPal, Affirm, Polygon, Kraken, Nium, Visa, Mastercard & others. We’re backed by Accel, Lightspeed, M13, Northzone, Pantera, and other top-tier investors.

## Role Overview

We are hiring for our APAC Client Success team - this role will own the retention and growth of our institutional clients across the region. As a core member of our APAC go-to-market team, you'll manage client relationships end-to-end, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success, while ensuring OpenFX has the coverage required to grow its institutional book across APAC.

Key Responsibilities: Client Coverage & Engagement, Account Growth & Expansion, Driving Operational Excellence, AI-Powered Scale

- Client Coverage & Engagement
- Serve as the primary point of contact for a growing portfolio of institutional clients across APAC.
- Build and maintain account growth plans covering each client's business model, strategic priorities, and growth potential.
- Drive proactive engagement across the book, ensuring every APAC client has a high-quality relationship with OpenFX.
- Deeply understand each client's business to uncover opportunities and strengthen the relationship over time.
- Account Growth & Expansion
- Analyze client data to identify opportunities for volume growth and increased product adoption.
- Develop and execute strategies that grow transaction volume by helping clients optimize their FX flows and deepen their activity on our platform.
- Own the cross-sell pipeline independently, driving  adoption for new currency pairs and products  as they launch globally
- Operational Excellence
- Build and maintain a structured management framework for long tail accounts, ensuring consistent coverage and early identification of growth and retention risks.
- Monitor client health metrics across the book, using data to identify risks and act proactively.
- Coordinate with Product and Ops to resolve client issues promptly and channel structured feedback into product development.

AI-Powered  Scale

- Leverage AI as a core part of day to day tasks, automating routine workflows, deepening client insights, and creating capacity for higher-value client interactions.
- Identify and implement AI-forward practices that raise the bar for how the Client Success team operates, setting a new gold standard for the function globally.

## What we are looking for

- Must-haves:
- 3+ years of experience in fintech or financial services
- 5+ years of total professional experience across account management, sales, consulting, and business operations
- Proven ability to use data to understand client health, identify patterns, and surface risks and opportunities.
- Advanced fluency with AI tools, applied as a core part of how you work.
- Excellent communication and relationship management skills.
- Demonstrated ability to manage a book of clients independently, with full ownership of outcomes.
- What helps you stand out
- Experience working in cross-border payment businesses such as remittance companies, PSPs, neobanks, or payment infrastructure companies.
- Demonstrated understanding of FX markets and trading operations.
- Background in B2B client success or sales with exposure to account management or sales cycles
- Business-level Mandarin proficiency.

## What We Offer

- Competitive salary and benefits package.
- Equity in a rapidly growing company.
- Opportunity to work in a fast-paced startup at the forefront of fintech innovation.
- Opportunity to make a significant impact on global financial infrastructure
- Collaborative work culture with emphasis on personal and professional growth.

We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

## About OpenFX

## Company Overview
- **One-liner**: OpenFX is building a modern, real-time settlement network that replaces outdated cross-border payment systems, enabling businesses to move money globally with 99% faster settlement and significantly lower costs.
- **Entity Type**: Private (Series A)
- **Headquarters**: Miami, Florida, United States
- **Founded**: 2024
- **Founders**: Prabhakar Reddy (Founder & CEO)

## Core Business
- **Primary industry/industries**: Financial Services, Cross-Border Payments, FX (Foreign Exchange) Infrastructure, Fintech
- **Target customers**: B2B; finance teams at enterprises and businesses of all sizes that need to move money across borders; companies needing embedded financial infrastructure.
- **Mission or purpose statement**: "Make money move as freely as data." The company aims to create an open, transparent, and accessible network where settlements occur in seconds, costs are reduced from percentage points to basis points, and trade execution is programmatic (via APIs) and available 24/7/365.

## Products & Services
- **Real-Time Settlement Network**: A proprietary platform that bridges previously isolated domestic payment networks and optimizes capital flows, bypassing the complex correspondent banking system. It delivers 24/7/365 operations, with most transactions settling in under 60 minutes.
- **FX & Treasury Management**: Seamless, low-cost FX liquidity available 24/7, with transparent pricing (0.01-0.3%) and zero hidden costs.
- **Embedded Financial Infrastructure**: APIs that allow companies to integrate global money movement directly into their own platforms.
- **Real-Time Tracking & Reporting**: Enhanced transparency with real-time tracking and detailed reporting for all transactions.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric - Total Funding**: **$117 million** across three rounds.
- **Funding History**:
    - **Series A (March 2026)**: $94 million, led by Accel with 8 investors.
    - **Venture Round (June 2025)**: $23 million, led by Accel with 6 investors.
    - **Seed Round (June 2024)**: Undisclosed amount with 1 investor.
- **Notable Investors/Partners**: **Accel** is the lead investor across all rounds. Other investors include a total of 8 in the Series A and 6 in the Venture Round.
- **Growth Signals**:
    - Processes **billions in annualized payment volume**.
    - Experienced rapid headcount growth of **+12.5% monthly** (currently ~50 employees).
    - Active job postings have grown **+30.8% monthly** (17 open roles).
    - Global team operating across North America, Europe, Middle East, and Asia (7 countries).
    - Team includes alumni from major fintech and finance firms like Affirm, Revolut, Coinbase, PayPal, Visa, Mastercard, JP Morgan, and Goldman Sachs.

## Competitive Advantages
- **Speed & Cost**: Claims to be 99% faster (most transactions settle in <60 mins vs. 2-7 days) and 80% cheaper than traditional FX and correspondent banking systems.
- **24/7/365 Operations**: The platform operates continuously, including weekends and holidays, unlike the traditional market which shuts down.
- **Proprietary Technology**: Built a new settlement infrastructure from the ground up to bypass the complex, multi-layered correspondent banking system, optimizing capital flows through proprietary routing technology.
- **Institutional-Grade Security**: 99.99% uptime and robust security measures.
- **Experienced Team**: Founded and staffed by serial entrepreneurs and experts from top-tier financial and technology companies.

## Strategic Focus
- **Global Expansion**: The company has regional heads for North America, Latin America, Europe, the Middle East, APAC, and Africa/India, indicating a strong focus on global market penetration.
- **Becoming the Digital Backbone**: By 2030, OpenFX envisions itself as the critical digital backbone of global finance, processing trillions through its settlement network.
- **Product Development**: Actively hiring for product roles focused on API, payments, currency expansion, and onboarding, signaling a push for product maturity and feature depth.
- **Compliance & Licensing**: Hiring for Heads of Compliance and Licensing in the Americas, UK, and UAE, indicating a strategic focus on regulatory compliance across key markets.

## Why Work Here
- **Culture & Values**: The company emphasizes "Velocity" (swift response, strategic speed), "Trust & Ownership" (autonomy, radical responsibility), and "Respect" (collaboration over ego). The mission is to "make money move as freely as data."
- **Remote/Hybrid/Office Policy**: The company has a global, distributed team with hubs in Miami (HQ), London, Dubai, Bengaluru, and other locations. Many roles are listed as "Remote (USA)" or "Remote (EMEA or APAC)", suggesting a flexible, remote-friendly culture.
- **Notable Perks & Engineering Culture**: The company is building infrastructure for the next century of global commerce. The engineering team is building a new settlement network from the ground up, offering a challenging and impactful technical environment. The team is composed of veterans from top tech and finance firms, providing a high-caliber peer group.
- **Growth Trajectory**: With $117M in funding, rapid headcount growth, and ambitious goals, OpenFX offers the opportunity to be part of a high-growth startup at a critical stage.
- **Diverse & Global Team**: The company has a strong international presence with teams across 7 countries, offering a diverse and global work environment.

## Sources
1. [openfx.com - Company Page](https://www.openfx.com/company)
2. [openfx.com - Careers Page](https://www.openfx.com/careers)
3. [openfx.com - Homepage](https://www.openfx.com/)
4. [Greenhouse - OpenFX Jobs](http://job-boards.greenhouse.io/openfx)
5. [LinkedIn - OpenFX Company Profile](https://www.linkedin.com/company/openfx)

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