---
title: 'Client Success Associate - 1104 at Lightcast'
canonical: 'https://feeny.ai/job/client-success-associate-1104-lightcast-moscow-bjqybtr7qb58'
type: 'job'
last_seen: '2026-11-12'
---

# Client Success Associate - 1104 at Lightcast

- **Company:** Lightcast
- **Location:** Moscow, ID
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-12
- **Apply:** https://jobs.lever.co/economicmodeling/e153ca34-85e6-4eaf-9ffb-3b724f8a568f

## Job description

Important information before applying: Location: This position is based on-site in Moscow, Idaho, and requires five days per week in the office. We will consider only candidates who currently live locally or are willing to relocate. Work Authorization: To respect your time, we cannot provide employment visa sponsorship for this position now or in the future. Before applying, please confirm that you are authorized to work in the United States without current or future employer sponsorship.

As a Customer Success Associate, you will build strong client relationships, support product adoption, and help ensure an exceptional customer experience. This is a great opportunity for an entry-level professional who is eager to gain hands-on experience in customer success, SaaS, and labor market analytics. By understanding client needs and delivering thoughtful, responsive support, you will help organizations leverage our labor market insights to make informed workforce decisions and achieve their goals.

Major Responsbilities:

- Serve as the primary point of contact for assigned clients, build strong relationships, and ensure a positive customer experience.
- Partner with Sales, Product, and Support teams to deliver seamless client engagement and drive successful outcomes.
- Lead client onboarding activities, including product implementation, training, and adoption of best practices.
- Proactively engage customers to understand business objectives, address challenges, and identify opportunities to expand value.
- Monitor account health and usage trends, leveraging data to provide strategic recommendations and drive customer success.
- Facilitate training sessions, product demonstrations, and webinars to increase product knowledge and utilization.
- Respond to customer inquiries, coordinate issue resolution, and ensure timely follow-up on client needs.
- Capture and communicate customer feedback, insights, and enhancement requests to support product innovation and continuous improvement.
- Prepare and deliver business reviews and performance reports that demonstrate value, outcomes, and ROI.

Education and Experience:

- 1+ years of experience in customer success, account management, client services, or other customer-facing roles, preferably within a SaaS, technology, or data-driven environment.
- Experience using CRM platforms (e.g., Salesforce) and business productivity tools; familiarity with HR technology, workforce solutions, or analytics platforms is a plus.
- Exceptional verbal and written communication skills, with the ability to translate complex concepts into clear, actionable guidance for diverse audiences.
- Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
- Analytical mindset with the ability to interpret data, identify trends, and provide meaningful recommendations to clients.
- Customer-focused, proactive, and solution-oriented, with a passion for helping clients achieve their goals.
- Ability to collaborate across teams and build effective relationships with internal stakeholders and external customers.

Lightcast is a global leader in labor market insights, headquartered in Moscow, ID (US), with offices in the United Kingdom, Europe, and India.  We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions, companies, and communities.

Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

## About Lightcast

## Company Overview
- **One-liner**: Lightcast (formerly Emsi Burning Glass) provides the world’s most comprehensive labor market intelligence by transforming job postings, professional profiles, and government data into actionable insights for businesses, educators, and governments.
- **Entity Type**: Private (growth stage, no recent funding disclosed)
- **Headquarters**: Moscow, Idaho, United States
- **Founded**: 2000
- **Founders**: Not publicly available (company was originally Emsi; merged with Burning Glass Technologies)

## Core Business
- **Primary industries**: Labor Market Analytics, Workforce Intelligence, HR Technology, Economic Development
- **Target customers**: B2B – enterprises, government agencies, educational institutions, workforce boards, and economic development organizations
- **Mission/Purpose**: “Drive economic prosperity and mobility by providing the insights needed to build and develop our people, institutions, companies, and communities.” (source: [lightcast.io](https://lightcast.io))

## Products & Services
- **Lightcast Data Platform**: SaaS platform offering interactive maps, graphs, and dashboards to explore labor market trends, skills demand, and workforce gaps.
- **APIs & Data Feeds**: Programmatic access to the world’s largest labor market database covering 165+ countries, 3B+ job postings, and 1.2B career profiles.
- **Consulting Services**: Custom research projects and strategic advisory from a team of data scientists and economists.
- **Beyond The Buzz (AI Skills Disruption Matrix™)**: Proprietary tool and research framework to analyze AI’s impact on skills and workforce strategy.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private company)
- **Key Metric**: 521 employees (+12.8% YoY growth), 42,653 LinkedIn followers, recognized in TIME’s 2026 America’s Top WorkTech Companies
- **Notable Investors / Partners**: Not publicly listed; clients include top universities, Fortune 500 firms, and government agencies; cited regularly in NY Times, WSJ, Forbes, CNBC
- **Growth Signals**: 17 active job postings (up 325% YoY); acquired Gazelle (2023) to expand data capabilities; expanding into new geographies (10 countries, including India, UK, Italy, Canada)

## Competitive Advantages
- **Unmatched data breadth**: Over 3 billion job postings, 1.2 billion career profiles, and 100+ government sources across 165 countries.
- **Proprietary AI & taxonomies**: Advanced natural language processing and human-expert refinement to structure and standardize labor market data.
- **25+ years of experience**: Pioneer in collecting and analyzing labor market information at scale.
- **Trusted authority**: Regularly featured in top-tier media and used by policymakers and institutions worldwide.

## Strategic Focus
- **AI & Skills Transformation**: Leading research on how AI is reshaping skills demand, with tools like the AI Skills Disruption Matrix.
- **Education & Workforce Alignment**: Deepening partnerships with universities, governments, and workforce organizations to improve talent pipelines.
- **Global Expansion**: Strengthening presence in Europe, India, and other key markets.
- **Product Innovation**: Investing in data-driven decision-making tools for both corporate and public sector clients.

## Why Work Here
- **Culture**: Mission-driven environment focused on impact, innovation, and meaningful work. Emphasizes intellectual rigor and collaboration.
- **Remote/Hybrid**: Many roles are remote (US and global); offices in Moscow (ID), UK, Europe, and India. Distributed team across 10 countries.
- **Diverse Hiring Areas**: Actively recruiting for Sales, Product & Engineering, Data Science & Analytics, Corporate Functions, and Leadership roles.
- **Growth Opportunity**: 12.8% headcount growth; employees are given autonomy to own research agendas and drive cross-functional projects.
- **Notable Perks**: Not explicitly listed, but the company uses AI to support hiring (transparent about it); offers continuous learning through cutting-edge labor market research.

## Sources
1. [lightcast.io](https://lightcast.io/)
2. [lightcast.io – About](https://lightcast.io/en)
3. [LinkedIn – Lightcast](https://www.linkedin.com/company/lightcastdata)
4. [Careers – Future Opportunities](https://jobs.lever.co/economicmodeling/69c5168b-6802-4936-963a-99615957c412)
5. [Careers – Principal Economist](https://jobs.lever.co/economicmodeling/383e7c18-24e8-4b5e-a1e5-05fc150bfd65)

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