---
title: 'Client Success Associate at CertifyOS'
canonical: 'https://feeny.ai/job/client-success-associate-certifyos-bengaluru-rt3nvaadh7kr'
type: 'job'
last_seen: '2026-10-18'
---

# Client Success Associate at CertifyOS

- **Company:** CertifyOS
- **Location:** Bengaluru, India
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-01
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.ashbyhq.com/certifyos/ef0337a5-2e69-48ec-b6f4-a696d4770ff8

## Job description

## About CertifyOS

CertifyOS is building the data infrastructure that powers modern healthcare. Today, healthcare organizations rely on fragmented and outdated provider data. This creates unnecessary administrative work, regulatory risk, and higher costs across the system. We’re solving that problem. Our API-first platform automates provider licensing, enrollment, credentialing, and network monitoring by connecting directly to hundreds of primary data sources. We help healthcare organizations maintain accurate, compliant, and reliable provider networks at scale. Our vision is simple: One API. One provider ID. Frictionless provider data. We’re backed by leading investors and built by a team with deep experience in provider data systems. At CertifyOS, we value authenticity, accountability, collaboration, results, and openness to feedback. We’re building a high-ownership team focused on solving real infrastructure problems that impact millions of patients.

## What You'll Do

- Support Client Relationships: Help build trust and loyalty by learning clients' business objectives and supporting Client Success Managers in aligning Certify's solutions to their goals
- Respond to Client Inquiries: Serve as a first point of contact for day-to-day client questions, providing timely, helpful responses and escalating complex issues as needed
- Coordinate Client Projects: Assist in the execution of client initiatives by tracking tasks, timelines, and deliverables to keep projects on schedule
- Support Retention Efforts: Monitor client health indicators, flag at-risk accounts to senior team members, and help implement strategies to keep clients engaged and satisfied
- Build Product Knowledge: Develop a strong working knowledge of Certify's platform to help clients navigate features and answer common questions
- Gather Client Feedback: Collect and organize client feedback and share insights with the Client Success, product, and development teams
- Assist with Training and Resources: Help prepare and deliver training sessions, webinars, and support materials that empower clients to use Certify's solutions
- Track KPIs: Help gather, maintain, and report key operational and performance metrics, and support the preparation of client-facing updates
- Collaborate Cross-Functionally: Work with sales, implementation, operations, and product teams to support a seamless client journey and timely issue resolution

## What You'll Need

- 1+ years of experience in client success, customer support, account coordination, or a related role; internship experience or a strong interest in health tech and SaaS will be considered
- Strong organizational and time-management skills, with the ability to track multiple tasks and priorities in a fast-paced environment
- A proactive, problem-solving mindset and willingness to learn in a dynamic, evolving setting
- Ability to support multiple accounts while helping deliver a positive client experience
- Comfort working with data and basic analytics tools (e.g., Excel, Google Sheets) to help track metrics and trends
- Strong written and verbal communication skills, with an interest in developing client-facing and presentation abilities
- A collaborative, team-first attitude and eagerness to work across cross-functional teams
- Bachelor's degree in business, healthcare, or a related field, or equivalent practical experience

## Benefits of Working at Certify

- At Certify, we’re building with intention and taking care of the people doing the work.
- Your well-being matters to us. We provide 100% coverage of health, dental, and vision insurance premiums for employees. Our US-based team benefits from unlimited PTO, with at least two weeks off each year to recharge. In India, employees are supported with health insurance, statutory leave benefits, and additional wellness (menstrual) leave for women.

We are an equal opportunity employer committed to building an inclusive environment where everyone feels valued and empowered to do their best work, and we welcome applicants from all backgrounds and experiences. If you require reasonable accommodations during the application process, please contact recruiting@certifyos.com. We are also committed to pay transparency and foster an open culture where compensation conversations are encouraged and respected.

## About CertifyOS

## Company Overview
- **One-liner**: CertifyOS provides a unified, API-first provider data platform that ingests, verifies, cleanses, and distributes healthcare provider information to reduce administrative costs and improve network accuracy.
- **Entity Type**: Private (Series B, raised $59M total)
- **Headquarters**: New York, New York, United States
- **Founded**: 2021
- **Founders**: Anshul Rathi

## Core Business
- **Primary industry**: Healthcare IT / Provider Data Infrastructure
- **Target customers**: B2B – primarily US health plans (8 of the top 10 publicly listed health plans are clients), digital health companies, and healthcare organizations needing provider network management.
- **Mission**: To change how the healthcare industry deals with provider data by creating a centralized, frictionless data infrastructure that reduces the cost of healthcare and removes administrative and regulatory burdens.

## Products & Services
- **CertifyOS Provider Hub**: The core platform – a unified data engine that ingests data from rosters, 600+ primary sources, EMRs, and claims; AI-powered cleaning (deduplication, taxonomy mapping, address standardization); verification against thousands of sources; and delivery via one API, webhooks, or bulk exports. Supports credentialing, license management, roster reconciliation, and ongoing monitoring.
- **Verify**: Intelligence layer that validates provider records against thousands of primary sources in real time.
- **Cleanse**: Automated data cleansing with AI to resolve duplicates and standardize data.
- **Map**: Models every entity type (solo practitioners to delegated groups) for accurate network modeling.
- **Deliver**: Distributes a continuously updated golden record into directories, claims, analytics, and downstream workflows.

All products are accessible via a single API and configurable to client workflows.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Annual Revenue ~$25M (2025 estimate); Total Funding ~$59M
- **Notable Investors / Partners**: Transformation Capital (led Series B, $40M), General Catalyst (led Series A, $14.5M), Upfront Ventures (led Seed, $4.5M). Clients include 8 of the top 10 publicly listed US health plans.
- **Growth Signals**: 227 employees (+24.8% YoY), operates in 9 countries, 136+ employees as of mid-2026 (LinkedIn shows 227, company careers page says 136+ – likely reflects recent growth). Achieved 75% reduction in re-credentialing costs, 50% fewer roster mismatches, and 10x faster provider onboarding for clients. Active job postings up 140% year-over-year.

## Competitive Advantages
- **API-first, UI-agnostic platform**: Allows seamless integration into existing health plan systems without replacing them.
- **Direct integrations with 600+ primary sources**: Uniquely positioned to validate provider data against authoritative sources in real time.
- **End-to-end coverage**: Handles the entire provider data lifecycle – licensing, enrollment, credentialing, and network monitoring – in one platform.
- **Proven results with major health plans**: Eight of the top ten publicly listed US health plans are clients, indicating strong trust and scale.
- **Deep domain expertise**: Leadership team has 75+ years combined experience building provider data systems at large health plans and Oscar Health.

## Strategic Focus
- **Becoming the "source of truth" for provider data**: CertifyOS aims to replace fragmented point solutions with a single, continuously updated provider data backbone.
- **Powering AI automation and compliance**: The platform is designed to feed clean, verified data into AI-driven analytics, directories, and regulatory compliance workflows (e.g., CMS No Surprises Act).
- **Expanding platform adoption**: Growing client base among both traditional health plans and digital health innovators, with an emphasis on reducing administrative waste and improving patient access.

## Why Work Here
- **Remote-first culture**: Fully remote global team with employees in North America, India, Mexico, the Philippines, Canada, Europe, and Australia. Work-from-anywhere policy.
- **Employee satisfaction**: 88% of employees report positive growth and development opportunities; 98% endorse leadership (2026 Employee Engagement Survey). Employer rating 3.8/5 on LinkedIn (44 reviews).
- **Benefits**: Competitive health, vision, dental, and life insurance; flexible PTO; generous parental leave; company-sponsored 401k; equipment provided for your home office.
- **Growth and impact**: Join a fast-growing company (140% YoY increase in job postings) tackling a critical, broken piece of healthcare infrastructure. Opportunities for mentorship and career development.
- **Team**: 100+ employees (growing), with a collaborative, inclusive environment. Values include accountability, collaboration, being yourself, feedback, and results.

## Sources
1. [certifyos.com](https://www.certifyos.com/) – Company homepage, results and platform overview
2. [certifyos.com/company](https://www.certifyos.com/company) – About page, leadership, history, funding
3. [certifyos.com/careers](https://www.certifyos.com/company/careers) – Careers page, remote policy, benefits, employee stats
4. [certifyos.com/platform](https://www.certifyos.com/platform) – Platform details, features, client results
5. [linkedin.com/company/certifyos](https://www.linkedin.com/company/certifyos) – Employee count, growth, revenue, funding, departments, reviews
6. [jobs.ashbyhq.com/certifyos](https://jobs.ashbyhq.com/certifyos) – Current open positions (provided by user)

## Other roles at CertifyOS

- [Head of Product Marketing](https://feeny.ai/job/head-of-product-marketing-certifyos-bengaluru-f5dak24jj7jy) — Bengaluru, India
- [Director of Quality](https://feeny.ai/job/director-of-quality-certifyos-united-states-j5t8dhjdx96b) — United States
- [Software Engineer II](https://feeny.ai/job/software-engineer-ii-certifyos-bengaluru-n3x0h6ymj9xv) — Bengaluru, India
- [Team Lead , Credentialing](https://feeny.ai/job/team-lead-credentialing-certifyos-pune-hb4q6gxk36b7) — Pune, India
- [Operations Analyst, India](https://feeny.ai/job/operations-analyst-india-certifyos-pune-647058bja3pv) — Pune, India
- [Senior Manager, Brand Marketing](https://feeny.ai/job/senior-manager-brand-marketing-certifyos-united-states-xfkdsxa1bf7m) — United States
- [AI & Support Automation - Engineer](https://feeny.ai/job/ai-support-automation-engineer-certifyos-bengaluru-5xcx7fb4erhp) — Bengaluru, India
- [Director FP&A](https://feeny.ai/job/director-fp-a-certifyos-bengaluru-0zvk66rkv6qj) — Bengaluru, India
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- [Operations Analyst, Credentialing](https://feeny.ai/job/operations-analyst-credentialing-certifyos-united-states-92981cn73vtz) — United States