--- title: 'Client Success Associate at Pave Bank' canonical: 'https://feeny.ai/job/client-success-associate-pave-bank-tbilisi-6t6e64c5f00e' type: 'job' last_seen: '2026-09-09' --- # Client Success Associate at Pave Bank - **Company:** Pave Bank - **Location:** Tbilisi, GA - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-06-22 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/pavebank/ea1f9179-1415-4dc4-82cf-ad24cf71765f/application **Skills:** Data Analysis, Financial Projections, Health Scores, Risk and Compliance Frameworks, Client Success Workflows, Operational Playbooks, Additional Languages > The Client Success Associate drives client retention, product adoption, and operational excellence for Pave Bank's global clients. This role involves managing client workflows, collaborating with internal teams to influence product roadmaps, and ensuring compliance with regulatory standards in a complex banking envi... ## Job description ## ABOUT PAVE BANK: Pave Bank is the world’s first programmable business bank. Built by the founders behind Monzo and BigPay, we are redefining global business banking by integrating programmable financial infrastructure with world-class client experiences. ## ABOUT CLIENT SUCCESS: At Client Success, our mission is to ensure our clients extract the maximum value from our banking products and services— driving product adoption, retention, expansion, and overall Pave experience. You will be a critical voice for the client internally and a trusted advisor externally, contributing directly to the company’s growth and product evolution. As a Client Success Associate, you will be on the front lines of our operational engine, ensuring our global clients extract maximum value from our banking products. This is a high-impact role focused on the day-to-day execution of client retention, product adoption, and operational excellence. You will act as a bridge between our clients and our internal teams, ensuring that our programmable banking solutions are implemented seamlessly and securely. KEY RESPONSIBILITIES OF CLIENT SUCCESS ASSOCIATE: - Operational Management: Design, implement, and optimize Client Success workflows to drive efficiency and data-driven decisions. - Revenue & Retention: Execute strategies to maximize Net Revenue Retention (NRR) and identify expansion opportunities (upsell/cross-sell) of the client portfolio. - Onboarding & Playbooks: Contribute to internal knowledge-sharing and build operational playbooks for client onboarding and long-term adoption. - Cross-Functional Collaboration: Act as the "voice of the customer" internally, working directly with Tech, Operations, and Compliance teams to prioritize client-critical initiatives and influence the product roadmap. - Risk & Compliance Integration: Work closely with Risk and Compliance teams to ensure all client activities and expansions align with regulatory standards in a complex banking environment. - Data Analysis: Monitor client usage patterns and health scores to make proactive operational and resourcing decisions. - Client Success Excellence: Design, implement, and optimize the Client Success workflow and strategies to drive efficiency and data-driven decisions. Contribute to internal knowledge-sharing and help build the playbooks for onboarding, adoption, and revenue generation. ## WHAT WE’RE LOOKING FOR - Experience: 3+ years of progressive experience in Customer Relations, Client Success, Account Management, or a strategic client-facing role. - Sector Background: Proven track record in a complex Banking/ Digital Banking, FinTech, SaaS, or Software. - Operational & Compliance Knowledge: Hands-on experience working within Risk and Compliance frameworks to manage client portfolios safely. - Data & Analytics: Highly analytical and comfortable using data—such as financial projections and health scores—to drive operational results. - Global Mindset: Ability to manage international portfolios and work effectively across diverse, global teams. - Communication: Exceptional communication and negotiation skills, with the ability to influence internal stakeholders and external client leaders. - Adaptability: Comfort working in a fast-paced, high-growth environment where agility is key. - Languages: Fluent in English; any additional languages are considered a bonus. ## WHAT WE OFFER: - The opportunity to shape the future of programmable banking and define new standards for global business finance. - A mission-driven, diverse, and international team with deep domain expertise and a passion for innovation. - Competitive compensation and benefits package. - Equity in the company—so you're aligned with our growth and success. ## About Pave Bank ## Company Overview - **One-liner**: Pave Bank is building the world’s first programmable bank, giving businesses seamless access to multi-asset, regulated financial products via a single platform. - **Entity Type**: Private (Series A) - **Headquarters**: Singapore (with offices in Tbilisi, London, Abu Dhabi, and more) - **Founded**: 2023 - **Founders**: Dmitry Bocharov (Co-Founder); additional founders not publicly named. ## Core Business - **Primary Industry**: Financial Services – Programmable Banking / Digital Banking - **Target Customers**: B2B – enterprises, SMBs, and fintechs that need multi-currency, multi-asset banking and treasury management. - **Mission / Purpose**: To give every business access to multi-asset, regulated, financial products – combining the speed of a technology company with the safety of a fully regulated bank. ## Products & Services - **Programmable Banking Platform**: A unified platform that lets businesses manage operational accounts, treasury, and multi-asset conversions via APIs or a dashboard – enabling automation, real-time payments, and custom financial workflows. - **Operational Accounts**: Multi-currency business accounts with 24/7 global access. - **Treasury Management**: Tools for cash management, FX, and asset conversion across traditional and digital assets. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed. - **Key Metric**: Total funding – **$44.2M** across two rounds (Seed: $5.2M, Dec 2023; Series A: $39M, Nov 2025). - **Notable Investors / Partners**: Accel (lead Series A), 468 Capital (lead Seed), Quona Capital, Helios Digital Ventures, Kazea Capital, Yolo Investments, and Financial Technology Partners. - **Growth Signals**: - Headcount grew **91.7% YoY** to 59 employees. - Operates in **7 countries** (Georgia, Singapore, USA, Hong Kong, Turkey, UK, UAE). - Currently has **21 open positions** across client success, commercial operations, institutional sales, and engineering. - Website traffic increased **+149.9% yearly**. ## Competitive Advantages - **Regulated Bank + Tech‑First DNA**: Fully licensed as a bank in Georgia while operating with a modern engineering culture (Kubernetes, microservices, TypeScript, Python, etc.) – a rare combination that inspires trust and speed. - **Multi‑Asset Platform**: Supports both fiat and digital assets natively, allowing businesses to manage conversions and treasury in one place. - **Programmability**: APIs and automation tools enable clients to embed banking into their own workflows – reducing manual overhead and enabling real‑time financial operations. ## Strategic Focus - **Global Expansion**: Opening offices in key financial hubs (Abu Dhabi, London) and hiring a Director of Institutional Sales indicates a push into larger enterprise and institutional clients. - **Product Depth**: Continued investment in treasury, compliance, and programmable features to serve a wider range of asset‑heavy businesses. - **Talent Scaling**: Aggressive hiring across commercial, operations, and technical roles signals a growth‑first phase after the Series A. ## Why Work Here - **High‑Growth Environment**: 91.7% annual headcount growth and a fresh Series A ($39M) mean employees can shape the company’s trajectory early. - **Global, Remote‑Friendly**: Offices in Singapore (HQ), Tbilisi, London, Abu Dhabi, and the US – with a mix of in‑office and hybrid arrangements. Many roles seem open to remote‑friendly locations. - **Engineering‑Led Culture**: Tech stack includes Kubernetes, TypeScript, Python, microservices, and blockchain – attractive for engineers looking to build a regulated fintech from scratch. - **Visible Impact**: With only 59 employees, new hires get ownership over critical functions (from client success to institutional sales) and can directly influence product and strategy. - **Mission‑Driven**: The team is passionate about redefining what a bank can be – combining the reliability of regulation with the agility of a startup. ## Sources 1. [Pave Bank – About](https://pavebank.com/en/about-us) 2. [Pave Bank – Homepage](https://pavebank.com/) 3. [Pave Bank – LinkedIn Company Page](https://www.linkedin.com/company/pavebank/) 4. [Pave Bank – CB Insights Profile](https://www.cbinsights.com/company/pave-bank) 5. [Pave Bank – Careers Page (Ashby)](https://jobs.ashbyhq.com/pavebank) ## Other roles at Pave Bank - [Investment Ops](https://feeny.ai/job/investment-ops-pave-bank-kuala-lumpur-15wjy9446evn) — Kuala Lumpur, Malaysia - [Data Analyst](https://feeny.ai/job/data-analyst-pave-bank-tbilisi-tnwxfyddexmm) — Tbilisi, GA - [Senior Frontend Engineer](https://feeny.ai/job/senior-frontend-engineer-pave-bank-kuala-lumpur-ypgr1hx8haex) — Kuala Lumpur, Malaysia - [Junior Security Engineer](https://feeny.ai/job/junior-security-engineer-pave-bank-singapore-vhg2f49yrppg) — Singapore - [Junior Operations Program (Paid Rotation)](https://feeny.ai/job/junior-operations-program-paid-rotation-pave-bank-tbilisi-wz68vpvpbwjx) — Tbilisi, GA - [Senior QA Automation Engineer](https://feeny.ai/job/senior-qa-automation-engineer-pave-bank-kuala-lumpur-mgwms3h0ca8m) — Kuala Lumpur, Malaysia - [Integrations Engineer](https://feeny.ai/job/integrations-engineer-pave-bank-singapore-73r6admqfe3w) — Singapore - [Junior Software Engineer](https://feeny.ai/job/junior-software-engineer-pave-bank-singapore-n4b55wknefr8) — Singapore - [Senior QA Automation Engineer](https://feeny.ai/job/senior-qa-automation-engineer-pave-bank-tbilisi-dvk28h5evhhg) — Tbilisi, GA - [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-pave-bank-kuala-lumpur-y74hr0gzxf26) — Kuala Lumpur, Malaysia