---
title: 'Client Success Associate at Reachdesk Ltd'
canonical: 'https://feeny.ai/job/client-success-associate-reachdesk-ltd-london-england-64zmpmqw5w84'
type: 'job'
last_seen: '2026-09-08'
---

# Client Success Associate at Reachdesk Ltd

- **Company:** Reachdesk Ltd
- **Location:** London England, United Kingdom
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.eu.greenhouse.io/reachdesk/jobs/4967928101

## Job description

Client Success Associate

This is a remote role.

## About Us

Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees while driving measurable ROI.

We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Whether its engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery.

Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with marketing, sales, and HRIS tech stacks and is powered by our world-class team across New York, London, and Lisbon.

We’re growing, and we’re currently looking for a Client Success Associate to join us.

## About the Role

As a Client Success Associate at Reachdesk, you’ll join our team in an entry-level, commercially focused position with a clear path to grow quickly into a Client Success Manager role based on performance.

This is a great opportunity for someone early in their career who is ambitious, goal-oriented, resourceful, and eager to build a foundation in SaaS, client success, commercial account management, and solution-based selling.

You will start by learning the Reachdesk platform, supporting onboarding, and managing a smaller portfolio of new clients, helping them get set up, trained, and actively using Reachdesk for gifting and branded merchandise programs.

As you ramp, you will quickly move into the commercial side of Client Success: learning how to sell gifting and branded merchandise solutions through expertise, creativity, and outcome-based recommendations that drive spend and support client goals.

By consistently meeting or exceeding targets, you can earn your way into a Client Success Manager role, typically within six months. In that role, you will take on an expanded client portfolio, own client strategy, drive usage and spend, and ensure a high-quality client experience.

## Responsibilities

- Consistently meet or exceed quarterly spending and usage targets across your portfolio.
- Build relationships across key Sales and Marketing stakeholders to understand priorities, uncover opportunities, quantify budgets, and develop gifting strategies that support key client goals.
- Develop strategic roadmaps for your clients that justify long term financial investment in your initiatives.
- Lead strategic conversations on gifting best practices, providing clear recommendations that increase gift redemption, drive increased spend, and impact client outcomes and ROI.
- Advise platform admins and day-to-day senders on how to better leverage Reachdesk for key initiatives and gifting campaigns, including campaign automation, fund management, and broader platform adoption.
- Proactively identify new use cases, company roles, and international markets to expand growth within existing accounts.
- Introduce new products, features, and capabilities that unlock additional value for clients.
- Identify opportunities for clients to leverage other Reachdesk capabilities and collaborate with our Account Managers to win that additional business.
- Serve as the voice of the customer internally, partnering cross-functionally to improve the client experience.

## About You

- Recent graduate or early in your career, with a strong interest in SaaS, Client Success, Account Management, or Sales.
- Strong communicator who is comfortable building relationships, asking thoughtful questions, and learning how to influence clients.
- Highly proactive, organized, and eager to take ownership in a fast-paced scale-up environment.
- Commercially curious, with an interest in how companies drive usage, engagement, retention, and account growth.
- Comfortable learning new technology and explaining concepts clearly to different types of users.
- Strong problem-solver with sound judgment, attention to detail, and a client-first mindset.
- Energized by a role with a clear growth path and the opportunity to earn promotion into a full Client Success Manager position.

## Preferred Qualifications

- Prior internship or work experience in a client-facing, sales, marketing, or technology environment.

The Benefits

- Competitive salary with generous stock options
- Pension with employer contributions (NEST)
- Affordable Private Medical Insurance, including mental health support and fast access to care
- Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments
- A genuinely collaborative culture with innovative, fun, and ambitious people

Compensation is based on standardised salary ranges by role, level, and location, benchmarked against similar-sized companies. Final offers are determined by a combination of experience, skills, and role fit, and may vary from the listed range.

Reachdesk believes that a diverse team helps us achieve our mission faster, and so we welcome applicants from all backgrounds.

Privacy Policy: We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review Reachdesk’s Privacy Policy here:

[www.reachdesk.com/candidate-privacy-policy](http://www.reachdesk.com/candidate-privacy-policy)

## About Reachdesk Ltd

## Company Overview
- **One-liner**: Reachdesk is a global, data-driven B2B gifting and swag platform that helps businesses build deeper connections with prospects, customers, and employees through personalized, automated gifting at scale.
- **Entity Type**: Private (funding stage not publicly disclosed)
- **Headquarters**: New York City, NY, United States (with offices in London, UK and Lisbon, Portugal)
- **Founded**: Not publicly available
- **Founders**: Not publicly available (CEO is Temy Mancusi-Ungaro)

## Core Business
- **Primary industry/industries**: Corporate gifting, marketing technology (MarTech), sales enablement, employee engagement
- **Target customers**: B2B – go-to-market (GTM) teams, sales, marketing, and people/HR teams at enterprise and mid-market companies
- **Mission or purpose statement**: “To help businesses build stronger relationships through thoughtful and measurable corporate gifting and swag.”

## Products & Services
- **Gifting Platform**: End-to-end solution to source, store, ship, track, and measure personalized gifts across 180+ countries. Integrates with CRMs (e.g., Salesforce, HubSpot) and marketing platforms via API and a Chrome extension.
- **Swag Sourcing & Fulfillment**: Full-service sourcing of branded merchandise with global warehousing and local shipping, eliminating middlemen and hidden fees.
- **Events Fulfillment**: On-site swag storage, shipping, and fulfillment for events, ensuring timely, branded delivery.
- **Analytics & ROI Tracking**: Dashboard to measure open rates, click-through rates, pipeline influence, and ROI (e.g., 5x pipeline ROI in first year, 85% open rate).

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: 736,037 total gifts sent in 2024; 180+ countries served; 85% open rate and 56% conversion rate (vs. 3% for traditional marketing emails)
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**: Peak season in Dec 2024 saw 85,788 sends (2,767 per day); strong year-over-year adoption; expanding global warehouse network

## Competitive Advantages
- **Only fully integrated, end-to-end gifting & swag solution** that combines sourcing, fulfillment, personalization, and measurement in one platform.
- **Global fulfillment network** with local warehouses in the US, UK, and Portugal enabling fast, secure delivery to 180+ countries.
- **Data-driven attribution** – trackable ROI and pipeline impact, outperforming traditional email channels by a wide margin.
- **AI and automation** for hyper-personalized gifting at scale, plus seamless CRM/HRIS integrations.

## Strategic Focus
- Continue expanding global reach and warehouse footprint.
- Deepen integrations with leading CRM, marketing, and HR platforms.
- Drive adoption of gifting as a strategic, measurable channel for pipeline generation and employee retention.
- Enhance AI capabilities for personalization and campaign optimization.

## Why Work Here
- **Culture**: Described as “ambitious, supportive, and ready to make an impact” with values like “Be bold, learn fast, get things done” and “Win as one team.” 92% of employees say it’s a Great Place to Work (certified).
- **Work model**: Hybrid environment with offices in New York, London, and Lisbon. Flexibility to suit lifestyle.
- **Perks**: Medical, dental, and vision insurance; generous PTO; home office setup stipend; professional development budget; mental health support; team fun and gifts.
- **Diversity & Inclusion**: Committed to building a diverse and inclusive team; equal opportunity employer.
- **Sustainability**: Partners with eco-conscious vendors and charities.
- **Growth**: Autonomy and ownership encouraged; continuous learning and career advancement.

## Sources
1. [reachdesk.com](https://www.reachdesk.com/)
2. [Reachdesk Careers](https://www.reachdesk.com/careers)
3. [Reachdesk About Us](https://www.reachdesk.com/about-us)
4. [Great Place To Work – Reachdesk](https://www.greatplacetowork.com/certified-company/7044700)
5. [LinkedIn – Reachdesk](https://www.linkedin.com/company/reachdesk)

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