---
title: 'Client Success Coordinator at Seneca Holdings'
canonical: 'https://feeny.ai/job/client-success-coordinator-seneca-holdings-virginia-beach-x6k5d9xc4vgm'
type: 'job'
last_seen: '2026-10-30'
---

# Client Success Coordinator at Seneca Holdings

- **Company:** Seneca Holdings
- **Location:** Virginia Beach, VA
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-10-30
- **Apply:** https://senecaholdings.com/jobs/?gh_jid=4747598005

## Job description

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano is seeking a Client Success Coordinator to join our growing team. This is a remote position.

The Client Success Coordinator will serve as a Trusted Advisor to a portfolio of key small business accounts, drive customized solutions and offerings to add greater value to their client base. They will focus on revenue generation by upselling solutions to fill a client need.  In addition, they will position themselves within the client by developing multiple relationships to stay abreast of threats and opportunities for CI Azumano.

Responsibilities include but are not limited to:

- Strategize ways to broaden CI Azumano’s business relationships and drive client loyalty in a partnership culture.
- Represent CI Azumano brand through interactions with all key internal and external stakeholders. Represent department during new sales process on selected key prospects.
- Be the cheerleader for the clients internally by keeping all departments informed and focused on obtaining the clients business goals.
- Ability to have tough and honest conversations with external and internal stakeholders.
- Proactively looks for objections and becomes the conduit to find solutions.
- Know your client better than your client contact.
- Create a “win-win” team approach to solve client issues.
- Understands the financial side of travel management and works in collaboration with internal and external stakeholders to drive profitability by accessing and meeting a client need.
- Interprets contracts and provides guidance to internal stakeholders to meet client SLA’s while staying in scope of deliverables.
- Proven negotiation skills that deliver value to the client while achieving or exceeding CI Azumano’s corporate goals.
- Develop and maintains professional working relationship with managers and staff to ensure maximum cooperation and achievement of service standards. Meet on a regularly scheduled basis to ensure all stakeholders stay connected to customer.
- Promote the team approach to meeting client needs and/or providing service correction.
- Position CI Azumano brand with industry suppliers and develop strong relationships for the benefit of the client and CI Azumano
- Work across department lines and represent client while understanding the internal constraints of priorities in other areas.
- Other duties may be assigned.
- Responsible for supplier negotiations, strategy for online adoption rate improvement, reporting requirements, industry best practice communications, and annual reviews.
- Review and analyze the client’s program performance and identify areas for revenue growth improvement and cost savings.
- Provide efficient problem resolution & escalation as necessary, detailed analysis and reporting, as well as advice and counsel on the latest industry trends.
- Support Account Management team by providing reports, addressing issues clients have identified, and resolving customer service related impacts for clients.

## REQUIREMENTS:

- College degree preferred.
- Strong understanding of financial travel program drivers
- Strong written and verbal communication skills
- Strong understanding of reporting analytics and technical skills
- Ability to work in a fast-paced environment, managing with multiple tasks simultaneously.

Equal Opportunity Statement: Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

## About Seneca Holdings

## Company Overview
- **One-liner**: Seneca Holdings is the investment arm of the Seneca Nation, a federally recognized American Indian Tribe, that builds and manages a diversified portfolio of businesses to generate long-term economic self-sufficiency for the Nation.
- **Entity Type**: Private (wholly owned by the Seneca Nation, not VC-backed)
- **Headquarters**: Buffalo, New York, USA
- **Founded**: 2009
- **Founders**: Formed by the Seneca Nation; founding leadership not individually named

## Core Business
- **Primary industries**: Diversified holding company with businesses in federal government contracting, environmental solutions, corporate/leisure travel management, and sports & entertainment.
- **Target customers**: B2G (federal government agencies), B2B (commercial clients), and B2C (travel and sports fans).
- **Mission statement**: “To build a portfolio of profitable businesses that delivers long-term, sustained income and economic self-sufficiency to the Seneca Nation.”

## Products & Services
- **Seneca Nation Group (SNG)**: Federal government contracting services (IT, cybersecurity, professional services, facilities management). SNG holds a CMMC 2.0 Level 2 certification.
- **Seneca Environmental**: Environmental remediation, sustainability, and “Earth healing” energy alternatives.
- **CI Azumano Travel**: Corporate travel management, government travel, and leisure travel services.
- **Rochester Knighthawks**: Professional lacrosse team (National Lacrosse League).
- **Fiber Broadband Network**: In partnership with Seneca Energy, a high-speed fiber network serving homes and businesses on the Cattaraugus Territory of the Seneca Nation.

## Market Standing
- **Valuation**: Not publicly disclosed (private, tribally owned)
- **Key Metrics**:
  - Over 1,300 team members across the U.S. and internationally (as of 2025)
  - 8+ portfolio companies
  - CMMC 2.0 Level 2 certification (DoD cybersecurity standard)
- **Notable Investors/Partners**: Wholly owned by the Seneca Nation; no external investors. Partners include the U.S. Department of Defense (via SNG) and Seneca Energy.
- **Growth Signals**:
  - Expanded into fiber broadband infrastructure on tribal territories
  - Achieved CMMC certification, enabling deeper federal contracting
  - Continued diversification into environmental and travel sectors
  - Active recruitment with over 1,300 employees, indicating steady growth

## Competitive Advantages
- **Unique tribal status**: As a Native-owned entity, Seneca Holdings benefits from federal government contracting preferences (e.g., 8(a) program eligibility), enhanced financing options, and tax immunity.
- **Seventh Generation Principle**: Long-term decision-making focused on sustainability and positive impact for seven generations, differentiating from short-term profit-driven firms.
- **Diversified portfolio**: Spread across government, environmental, travel, and sports reduces risk and creates cross-sector synergies.
- **Deep cultural connection**: Strong ties to the Seneca Nation provide a stable, mission-driven ownership structure.

## Strategic Focus
- **Portfolio diversification**: Continue acquiring and building businesses across non-gaming sectors to reduce reliance on any single revenue stream.
- **Federal market expansion**: Leverage CMMC certification and tribal preferences to win more DoD and civilian agency contracts.
- **Infrastructure investment**: Expand the fiber broadband network to additional tribal territories and potentially beyond.
- **Talent development**: Partner with on-territory programs to train and hire Seneca Nation members, building a pipeline of future leaders.

## Why Work Here
- **Purpose-driven mission**: Every role contributes to the economic self-sufficiency of the Seneca Nation and future generations.
- **Culture**: Collaborative, values-driven (Quality, Teamwork, Integrity, Professionalism, Connection), with a strong emphasis on respect and community.
- **Benefits**: Comprehensive package including affordable medical/dental/vision, HSA with employer contributions, 401K with immediate vesting and match, generous PTO and 11 paid holidays, wellness program, professional development reimbursement, and employee rewards program.
- **Work environment**: Hybrid/office policy not explicitly stated; roles span across the U.S. with some remote possibilities. The culture emphasizes teamwork and connection.
- **Veteran-friendly**: Virginia Values Veterans (V3) certified, actively seeks veteran talent.
- **Growth opportunities**: Professional development reimbursement, internships for Seneca students, and a commitment to promoting from within.
- **Note on scams**: The company has issued a warning about recruitment scams; applicants should only apply through the official careers page (senecaholdings.com/careers).

## Sources
1. [Seneca Holdings – Official Website](https://senecaholdings.com/)
2. [Seneca Holdings – About Us](https://senecaholdings.com/about-us/)
3. [Seneca Holdings – Careers](https://senecaholdings.com/careers/)
4. [Seneca Holdings – Jobs](https://senecaholdings.com/jobs/)
5. [Seneca Holdings – Leadership](https://senecaholdings.com/leadership/)

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