---
title: 'Client Success, LATAM at OpenFX'
canonical: 'https://feeny.ai/job/client-success-latam-openfx-miami-dg3k472xhct9'
type: 'job'
last_seen: '2026-10-16'
---

# Client Success, LATAM at OpenFX

- **Company:** OpenFX
- **Location:** Miami, FL
- **Posted:** 2026-10-13
- **Last confirmed live:** 2026-10-16
- **Apply:** https://job-boards.greenhouse.io/openfx/jobs/5451702008

## Job description

## About Us

OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling at a remarkable pace. Our stellar early team brings experience at companies such as J.P. Morgan, Goldman Sachs, FalconX, PayPal, Affirm, Polygon, Kraken, Nium, Visa, Mastercard and others. We're backed by Accel, Lightspeed, M13, Northzone, Pantera, and other top-tier investors.

## About the Role

We are hiring a Client Success, LatAm to join our Latin America go-to-market team in Miami, reporting to the Head of Client Success, LatAm. You will own the day to day relationship for a portfolio of institutional clients, including payment companies, PSPs, fintechs, and digital asset platforms, and help them move more of their cross-border flow through OpenFX.

The role blends full ownership with close support. Roughly 60% of your time goes to running your own book of growing accounts end to end, and about 40% goes to supporting our largest Latin America relationships alongside the Head of Client Success. You will work daily with Sales, Trading Operations, Product, Compliance, and RevOps.

## What You'll Do

- Own a portfolio of institutional clients as their primary point of contact so every account has a clear owner and a relationship that keeps getting stronger.
- Build and run an account growth plan for each client so you understand their business model, priorities, and where more of their FX flow can come to OpenFX.
- Grow transaction volume by helping clients optimize their FX flows, pricing, and settlement setup so they trade more, and more often, on our platform.
- Monitor client health and trading activity so you spot slowdowns early and bring accounts back before they go quiet.
- Expand accounts through upsell and deeper product use so fast-growing clients become some of our largest relationships.
- Own the cross-sell pipeline for new currency pairs and products as they launch globally so clients adopt more of the platform.
- Price thoughtfully and escalate exceptions early so growth stays profitable.
- Support our largest Latin America accounts on trades, settlement, pricing, and new product setup, partnering with Trading Ops and Product so issues get solved fast and client feedback shapes the roadmap.
- Build and maintain a structured playbook for long-tail accounts so coverage stays consistent as the book scales.
- Use AI to automate routine workflows and surface client insights, working with RevOps, so the team spends more time on high-value client conversations.

## What You Should Bring

- 3+ years in fintech or financial services, and 7+ years of total experience across account management, sales, consulting, or business operations.
- Fluent in Spanish AND Portuguese
- Working knowledge of payments and FX, including how cross-border flows, settlement, and pricing fit together.
- A track record of managing and growing a book of clients independently, with full ownership of outcomes.
- Confidence negotiating pricing and volume with senior client stakeholders.
- Comfort with data: you use CRM and analytics tools to understand client health and decide where to spend your time.
- Experience building repeatable account management systems for a large portfolio, not just a handful of top clients.
- Advanced fluency with AI tools such as Claude, applied as a core part of how you work every day.
- Clear, candid communication in writing and in person, including raising risks to leadership early.
- Strong working relationships with Product, Operations, and Compliance teams, and the ability to get things prioritized for your clients.
- A high degree of trust, comfort with ambiguity, and a bias for action. You own outcomes, not activity. Fluency with Google Workspace, Slack, and Notion. Based in or willing to relocate to Miami.

Even Better

- Experience at a remittance company, PSP, neobank, or payment infrastructure company.
- A strong understanding of FX markets and trading operations.
- Familiarity with stablecoins and US payment rails such as ACH, Fedwire, and RTP.

## What We Offer

- Competitive salary and benefits package.
- Equity in a rapidly growing company.
- Opportunity to work in a fast-paced startup at the forefront of fintech innovation.
- Opportunity to make a significant impact on global financial infrastructure.
- Collaborative work culture with emphasis on personal and professional growth.

We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

## About OpenFX

## Company Overview
- **One-liner**: OpenFX is building a modern, real-time settlement network that replaces outdated cross-border payment systems, enabling businesses to move money globally with 99% faster settlement and significantly lower costs.
- **Entity Type**: Private (Series A)
- **Headquarters**: Miami, Florida, United States
- **Founded**: 2024
- **Founders**: Prabhakar Reddy (Founder & CEO)

## Core Business
- **Primary industry/industries**: Financial Services, Cross-Border Payments, FX (Foreign Exchange) Infrastructure, Fintech
- **Target customers**: B2B; finance teams at enterprises and businesses of all sizes that need to move money across borders; companies needing embedded financial infrastructure.
- **Mission or purpose statement**: "Make money move as freely as data." The company aims to create an open, transparent, and accessible network where settlements occur in seconds, costs are reduced from percentage points to basis points, and trade execution is programmatic (via APIs) and available 24/7/365.

## Products & Services
- **Real-Time Settlement Network**: A proprietary platform that bridges previously isolated domestic payment networks and optimizes capital flows, bypassing the complex correspondent banking system. It delivers 24/7/365 operations, with most transactions settling in under 60 minutes.
- **FX & Treasury Management**: Seamless, low-cost FX liquidity available 24/7, with transparent pricing (0.01-0.3%) and zero hidden costs.
- **Embedded Financial Infrastructure**: APIs that allow companies to integrate global money movement directly into their own platforms.
- **Real-Time Tracking & Reporting**: Enhanced transparency with real-time tracking and detailed reporting for all transactions.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric - Total Funding**: **$117 million** across three rounds.
- **Funding History**:
    - **Series A (March 2026)**: $94 million, led by Accel with 8 investors.
    - **Venture Round (June 2025)**: $23 million, led by Accel with 6 investors.
    - **Seed Round (June 2024)**: Undisclosed amount with 1 investor.
- **Notable Investors/Partners**: **Accel** is the lead investor across all rounds. Other investors include a total of 8 in the Series A and 6 in the Venture Round.
- **Growth Signals**:
    - Processes **billions in annualized payment volume**.
    - Experienced rapid headcount growth of **+12.5% monthly** (currently ~50 employees).
    - Active job postings have grown **+30.8% monthly** (17 open roles).
    - Global team operating across North America, Europe, Middle East, and Asia (7 countries).
    - Team includes alumni from major fintech and finance firms like Affirm, Revolut, Coinbase, PayPal, Visa, Mastercard, JP Morgan, and Goldman Sachs.

## Competitive Advantages
- **Speed & Cost**: Claims to be 99% faster (most transactions settle in <60 mins vs. 2-7 days) and 80% cheaper than traditional FX and correspondent banking systems.
- **24/7/365 Operations**: The platform operates continuously, including weekends and holidays, unlike the traditional market which shuts down.
- **Proprietary Technology**: Built a new settlement infrastructure from the ground up to bypass the complex, multi-layered correspondent banking system, optimizing capital flows through proprietary routing technology.
- **Institutional-Grade Security**: 99.99% uptime and robust security measures.
- **Experienced Team**: Founded and staffed by serial entrepreneurs and experts from top-tier financial and technology companies.

## Strategic Focus
- **Global Expansion**: The company has regional heads for North America, Latin America, Europe, the Middle East, APAC, and Africa/India, indicating a strong focus on global market penetration.
- **Becoming the Digital Backbone**: By 2030, OpenFX envisions itself as the critical digital backbone of global finance, processing trillions through its settlement network.
- **Product Development**: Actively hiring for product roles focused on API, payments, currency expansion, and onboarding, signaling a push for product maturity and feature depth.
- **Compliance & Licensing**: Hiring for Heads of Compliance and Licensing in the Americas, UK, and UAE, indicating a strategic focus on regulatory compliance across key markets.

## Why Work Here
- **Culture & Values**: The company emphasizes "Velocity" (swift response, strategic speed), "Trust & Ownership" (autonomy, radical responsibility), and "Respect" (collaboration over ego). The mission is to "make money move as freely as data."
- **Remote/Hybrid/Office Policy**: The company has a global, distributed team with hubs in Miami (HQ), London, Dubai, Bengaluru, and other locations. Many roles are listed as "Remote (USA)" or "Remote (EMEA or APAC)", suggesting a flexible, remote-friendly culture.
- **Notable Perks & Engineering Culture**: The company is building infrastructure for the next century of global commerce. The engineering team is building a new settlement network from the ground up, offering a challenging and impactful technical environment. The team is composed of veterans from top tech and finance firms, providing a high-caliber peer group.
- **Growth Trajectory**: With $117M in funding, rapid headcount growth, and ambitious goals, OpenFX offers the opportunity to be part of a high-growth startup at a critical stage.
- **Diverse & Global Team**: The company has a strong international presence with teams across 7 countries, offering a diverse and global work environment.

## Sources
1. [openfx.com - Company Page](https://www.openfx.com/company)
2. [openfx.com - Careers Page](https://www.openfx.com/careers)
3. [openfx.com - Homepage](https://www.openfx.com/)
4. [Greenhouse - OpenFX Jobs](http://job-boards.greenhouse.io/openfx)
5. [LinkedIn - OpenFX Company Profile](https://www.linkedin.com/company/openfx)

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