---
title: 'Client Success Lead (Media) at dunnhumby'
canonical: 'https://feeny.ai/job/client-success-lead-media-dunnhumby-london-h8d8pygzz2mq'
type: 'job'
last_seen: '2026-10-15'
---

# Client Success Lead (Media) at dunnhumby

- **Company:** dunnhumby
- **Location:** London, United Kingdom
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-15
- **Apply:** https://job-boards.greenhouse.io/dunnhumby/jobs/8003818003

## Job description

London | Full-time | Hybrid

## About dunnhumby

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

Product

Our Product team owns the vision, strategy and roadmap for the dunnhumby platform — the data, science and software that powers retailers and brands around the world. We work at the intersection of customer data, AI and commercial impact, building products that turn insight into measurable growth.

## About the Role

We’re looking for a Client Success Lead to join our Media team on a permanent basis. This is a highly collaborative role that sits within the Product organisation, focused on helping internal and external stakeholders adopt and maximise the value of dunnhumby’s Retail Media Portal.

You'll act as the bridge between Product, Client Services and users, driving adoption, gathering valuable feedback and ensuring our retail media solutions are intuitive, effective and deliver measurable value.

## What You'll Be Doing

You’ll play a key role in driving product adoption and creating a seamless user experience across retailers, agencies, brand partners and internal teams.

- Developing deep expertise in the Retail Media Portal and associated retail media processes.
- Creating user guides, training materials and best-practice documentation for a broad range of stakeholders.
- Delivering training and ongoing support to internal champions and external users to encourage successful product adoption.
- Identifying gaps in processes, workflows and functionality and collaborating with Product and delivery teams to improve them.
- Monitoring adoption, product health and user journey metrics, translating insights and feedback into recommendations that help shape future product enhancements.

## What We're Looking For

We're interested in people who enjoy combining product expertise, stakeholder engagement and continuous improvement to deliver exceptional user outcomes.

- Experience working within Retail Media and an understanding of the media, agency and retailer ecosystem.
- Strong relationship-building skills and the ability to establish credibility with a diverse stakeholder group.
- Confidence creating and delivering training, enablement programmes and user documentation.
- Analytical thinking, with an interest in understanding adoption trends, user behaviours and product performance.
- Collaborative working style and the ability to partner effectively with Product, Technology and commercial teams.

You'll Thrive If You…

- Enjoy helping customers and colleagues unlock value from technology platforms.
- Are naturally curious about user behaviour and product adoption.
- Like turning feedback into practical product and process improvements.
- Balance attention to detail with a strong customer focus.

## What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help.

UK Benefits

- Flexible benefits allowance, giving you the option to take unused allowance as salary or contribute it towards your pension.
- Private medical insurance, life assurance, income protection and critical illness cover.
- Pension scheme with employer matching contributions of up to 7.5%.
- Wellbeing support through our Wellness Hub and Employee Assistance Programme.
- 25 days' holiday plus public holidays, the option to buy additional leave, loyalty leave and a day off for your birthday.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found https://www.dunnhumby.com/recruitment-privacy-notice/

## About dunnhumby

## Company Overview
- **One-liner**: dunnhumby is a global Customer Data Science company that helps retailers and brands make faster, better decisions by combining customer data, AI-driven science, and decades of retail expertise.
- **Entity Type**: Private (subsidiary of Tesco PLC)
- **Headquarters**: United Kingdom (London area)
- **Founded**: 1989
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Customer Data Science, Retail Analytics, Loyalty & Personalisation, Retail Media, Category Management
- **Target customers**: B2B – retailers (e.g., Tesco, Meijer, Metro) and consumer packaged goods (CPG) brands (e.g., Coca‑Cola, Procter & Gamble, L’Oréal) – from small businesses to global enterprises.
- **Mission or purpose statement**: “To enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers.” [dunnhumby.com](https://www.dunnhumby.com/wp-content/uploads/2024/11/dh-WhoWeAre-OnePager.pdf)

## Products & Services
dunnhumby delivers a combination of technology, software, consulting, and media. Key offerings include:

- **Category Management**: Data‑driven insights to optimise ranging, pricing, and merchandising decisions.
- **Loyalty & Personalisation**: Tailored experiences that increase engagement and repeat purchases.
- **Retail Media**: Helps brands and retailers connect with customers through personalised, measurable campaigns.
- **Supplier Collaboration**: Tech‑enabled joint business planning for mutual growth.
- **Customer Data & AI Strategy**: Proven frameworks to leverage customer data for business transformation.
- **Price & Promotions**: Optimisation and forecasting to put customers first while improving profitability.

All of these are powered by the **dunnhumby Customer Data Science Platform** – a proprietary mix of technology, software, and consulting. [dunnhumby.com](https://www.dunnhumby.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (wholly owned by Tesco PLC)
- **Key Metric**: Annual revenue of **£362.6 million** (LinkedIn, 2025 data) with **2,362 employees** (+6% YoY).
- **Notable Investors/Partners**: Parent company **Tesco PLC**; key clients include **Coca‑Cola, Meijer, Procter & Gamble, L’Oréal, Metro**.
- **Growth Signals**:
  - Operates in **33 countries** across Europe, Asia, Africa, and the Americas.
  - **70 active job postings** (as of mid‑2025), with a +29.6% monthly increase in job postings.
  - New **CEO Jamie Samaha** appointed effective July 20, 2026, signalling a strategic refresh.
  - 6% employee headcount growth year‑over‑year.

## Competitive Advantages
- **30+ years** of dedicated retail customer data science experience.
- **500+ data analysts and scientists** and partnerships with leading academic institutes. [dunnhumby.com PDF](https://www.dunnhumby.com/wp-content/uploads/2024/11/dh-WhoWeAre-OnePager.pdf)
- Proprietary **Customer Data Science Platform** that uniquely combines technology, software, consulting, and media.
- Deep, long‑standing relationships with the world’s largest retailers and CPGs (e.g., Tesco since inception).
- AI‑driven science built on real loyalty data, providing a moat in personalisation and category optimisation.

## Strategic Focus
- Expanding **Retail Media** as a new revenue stream for retailers.
- Embedding **AI and machine learning** deeper into decision‑making tools.
- Continuing global expansion – especially in the Americas and Asia.
- Strengthening **supplier collaboration** and joint business planning capabilities.
- Driving a **unified data strategy** for clients (e.g., a case study showing an additional $3M in annual profit for a fast‑food retailer). [dunnhumby.com](https://www.dunnhumby.com/)

## Why Work Here
- **Culture**: Strong emphasis on diversity, equity & inclusion with employee network groups (dhThrive for wellbeing, dhEnabled for disabilities, Proud for LGBTQ+, Gender Equality). Named “Gender Equality Champion” and “Top 20 Accelerating Women’s Careers” in 2026.
- **Values**: “Champion the customer behind the data”, “Treat people how they want to be treated”, “Collaborate for impact”, “Own your part”, “Stretch the thinking.”
- **Work environment**: Not explicitly labelled remote/hybrid, but global offices and a Technology & Product team of 672 suggest flexibility. LinkedIn ratings show a **4.3/5** employer score with high marks for work‑life balance (4.5) and culture (4.4).
- **Engineering & data science culture**: 672 technical employees and 377 in research; active hiring for Senior AI Software Engineer, Applied Data Scientist, and Data Science Engineer roles. The company uses AI in hiring for fairness (human final decisions) and encourages candidates to use AI tools in applications.
- **Notable perks**: Emphasis on skills‑based hiring; partnerships with Code First Girls to open tech careers; mental health support through dhThrive.

## Sources
1. [dunnhumby.com – Main site](https://www.dunnhumby.com/)
2. [dunnhumby.com – Careers page](https://www.dunnhumby.com/careers/)
3. [dunnhumby.com – Culture page](https://www.dunnhumby.com/our-culture/)
4. [LinkedIn – dunnhumby company page](https://www.linkedin.com/company/dunnhumby)
5. [dunnhumby.com – Who We Are PDF](https://www.dunnhumby.com/wp-content/uploads/2024/11/dh-WhoWeAre-OnePager.pdf)

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