---
title: 'Client Success Lead at Pave Bank'
canonical: 'https://feeny.ai/job/client-success-lead-pave-bank-hong-kong-xdkmtkwkms64'
type: 'job'
last_seen: '2026-09-09'
---

# Client Success Lead at Pave Bank

- **Company:** Pave Bank
- **Location:** Hong Kong, China
- **Employment:** full-time
- **Posted:** 2026-06-04
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/pavebank/574c3249-a28b-4e31-ad29-f252facc18ed/application

> Manage the operational lifecycle of client relationships from onboarding to optimization, ensuring successful adoption of Pave’s banking platform. Drive operational excellence, cross-functional collaboration, and revenue retention while maintaining regulatory compliance.

## Job description

## ABOUT PAVE BANK:

Pave Bank is the world’s first programmable business bank. Built by the founders behind Monzo and BigPay, we are redefining global business banking by integrating programmable financial infrastructure with world-class client experiences.

## ABOUT CLIENT SUCCESS:

The Client Success team ensures our clients successfully adopt, operate, and scale using Pave’s banking platform.

We sit at the intersection of clients, operations, engineering, and compliance, ensuring that our services are delivered reliably while continuously improving operational efficiency and client experience.

Our goal is to ensure clients derive maximum value from Pave’s platform while maintaining the highest operational and regulatory standards.

## ROLE OVERVIEW

As a Client Success Lead, you will be responsible for managing the operational lifecycle of client relationships—from onboarding through ongoing support and operational optimization.

You will ensure clients successfully implement and operate Pave’s banking products while driving operational excellence across client workflows. The role requires strong cross-functional collaboration with Product, Engineering, Compliance, and Risk teams to ensure client needs are addressed while maintaining regulatory integrity.

This role combines client relationship ownership, operational problem-solving, and data-driven decision-making.

KEY RESPONSIBILITIES OF CLIENT SUCCESS LEAD:

- Client Management: Proactively identify opportunities to improve client adoption and operational efficiency.
- Account Management: Build strong, trusted relationships with client stakeholders to ensure a high-quality service experience.
- Revenue & Retention: Support initiatives that drive Net Revenue Retention (NRR) through strong client engagement and product adoption.
- Identify expansion opportunities, including cross-sell and upsell of additional Pave services.
- Operational Excellence: Identify operational bottlenecks and implement scalable solutions to improve service delivery. Contribute to building internal operational documentation and knowledge bases.
- Cross-Functional Collaboration: Act as the "voice of the customer" internally, working directly with Engineering, Operations, and Compliance teams to prioritize client-critical initiatives and influence the product roadmap.
- Risk & Compliance Integration: Work closely with Risk and Compliance teams to ensure all client activities and expansions align with regulatory standards in a complex banking environment.
- Data Analysis: Monitor client usage patterns and health scores to make proactive operational and resourcing decisions.
- Client Success Excellence: Design, implement, and optimize the Client Success workflow and strategies to drive efficiency and data-driven decisions. Contribute to internal knowledge-sharing and help build the playbooks for onboarding, adoption, and revenue generation.

## WHAT WE’RE LOOKING FOR

- Experience: 6+ years of progressive experience in Client Success, Account Management, Client Success, managing enterprise or fintech clients in complex operational environments.
- Sector Background: Proven track record in a complex Banking/ Digital Banking, FinTech, SaaS, or Software.
- Operational & Compliance Knowledge: Hands-on experience working within Risk and Compliance frameworks to manage client portfolios safely.
- Data & Analytics: Highly analytical and comfortable using data—such as financial projections and health scores—to drive operational results.
- Global Mindset: Ability to manage international portfolios and work effectively across diverse, global teams.
- Communication: Exceptional communication and negotiation skills, with the ability to influence internal stakeholders and external client leaders.
- Adaptability: Comfort working in a fast-paced, high-growth environment where agility is key.
- Languages: Fluent in English; Mandarin or any additional languages are considered a bonus.

## WHAT WE OFFER:

- The opportunity to shape the future of programmable banking and define new standards for global business finance.
- A mission-driven, diverse, and international team with deep domain expertise and a passion for innovation.
- Competitive compensation and benefits package.
- Equity in the company—so you're aligned with our growth and success.

## About Pave Bank

## Company Overview
- **One-liner**: Pave Bank is building the world’s first programmable bank, giving businesses seamless access to multi-asset, regulated financial products via a single platform.
- **Entity Type**: Private (Series A)
- **Headquarters**: Singapore (with offices in Tbilisi, London, Abu Dhabi, and more)
- **Founded**: 2023
- **Founders**: Dmitry Bocharov (Co-Founder); additional founders not publicly named.

## Core Business
- **Primary Industry**: Financial Services – Programmable Banking / Digital Banking
- **Target Customers**: B2B – enterprises, SMBs, and fintechs that need multi-currency, multi-asset banking and treasury management.
- **Mission / Purpose**: To give every business access to multi-asset, regulated, financial products – combining the speed of a technology company with the safety of a fully regulated bank.

## Products & Services
- **Programmable Banking Platform**: A unified platform that lets businesses manage operational accounts, treasury, and multi-asset conversions via APIs or a dashboard – enabling automation, real-time payments, and custom financial workflows.
- **Operational Accounts**: Multi-currency business accounts with 24/7 global access.
- **Treasury Management**: Tools for cash management, FX, and asset conversion across traditional and digital assets.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed.
- **Key Metric**: Total funding – **$44.2M** across two rounds (Seed: $5.2M, Dec 2023; Series A: $39M, Nov 2025).
- **Notable Investors / Partners**: Accel (lead Series A), 468 Capital (lead Seed), Quona Capital, Helios Digital Ventures, Kazea Capital, Yolo Investments, and Financial Technology Partners.
- **Growth Signals**:
  - Headcount grew **91.7% YoY** to 59 employees.
  - Operates in **7 countries** (Georgia, Singapore, USA, Hong Kong, Turkey, UK, UAE).
  - Currently has **21 open positions** across client success, commercial operations, institutional sales, and engineering.
  - Website traffic increased **+149.9% yearly**.

## Competitive Advantages
- **Regulated Bank + Tech‑First DNA**: Fully licensed as a bank in Georgia while operating with a modern engineering culture (Kubernetes, microservices, TypeScript, Python, etc.) – a rare combination that inspires trust and speed.
- **Multi‑Asset Platform**: Supports both fiat and digital assets natively, allowing businesses to manage conversions and treasury in one place.
- **Programmability**: APIs and automation tools enable clients to embed banking into their own workflows – reducing manual overhead and enabling real‑time financial operations.

## Strategic Focus
- **Global Expansion**: Opening offices in key financial hubs (Abu Dhabi, London) and hiring a Director of Institutional Sales indicates a push into larger enterprise and institutional clients.
- **Product Depth**: Continued investment in treasury, compliance, and programmable features to serve a wider range of asset‑heavy businesses.
- **Talent Scaling**: Aggressive hiring across commercial, operations, and technical roles signals a growth‑first phase after the Series A.

## Why Work Here
- **High‑Growth Environment**: 91.7% annual headcount growth and a fresh Series A ($39M) mean employees can shape the company’s trajectory early.
- **Global, Remote‑Friendly**: Offices in Singapore (HQ), Tbilisi, London, Abu Dhabi, and the US – with a mix of in‑office and hybrid arrangements. Many roles seem open to remote‑friendly locations.
- **Engineering‑Led Culture**: Tech stack includes Kubernetes, TypeScript, Python, microservices, and blockchain – attractive for engineers looking to build a regulated fintech from scratch.
- **Visible Impact**: With only 59 employees, new hires get ownership over critical functions (from client success to institutional sales) and can directly influence product and strategy.
- **Mission‑Driven**: The team is passionate about redefining what a bank can be – combining the reliability of regulation with the agility of a startup.

## Sources
1. [Pave Bank – About](https://pavebank.com/en/about-us)
2. [Pave Bank – Homepage](https://pavebank.com/)
3. [Pave Bank – LinkedIn Company Page](https://www.linkedin.com/company/pavebank/)
4. [Pave Bank – CB Insights Profile](https://www.cbinsights.com/company/pave-bank)
5. [Pave Bank – Careers Page (Ashby)](https://jobs.ashbyhq.com/pavebank)

## Other roles at Pave Bank

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- [Junior Operations Program (Paid Rotation)](https://feeny.ai/job/junior-operations-program-paid-rotation-pave-bank-tbilisi-wz68vpvpbwjx) — Tbilisi, GA
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