--- title: 'Client Success Manager at BranchLab' canonical: 'https://feeny.ai/job/client-success-manager-branchlab-new-york-mvxw844rgram' type: 'job' last_seen: '2026-09-07' --- # Client Success Manager at BranchLab - **Company:** BranchLab - **Location:** New York, NY - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2025-11-05 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.ashbyhq.com/branchlab/d77740d3-b513-461d-8918-a7ee425ee128 ## Job description Job Title: Client Success Manager Job Type: Full-time, Hybrid in office in NYC. Reporting To: CRO Work Authorization: Applicants must have legal authorization to work in the U.S. without the need for current or future sponsorship ## ABOUT BRANCHLAB BranchLab is transforming healthcare commercialization with Pathwai™, the industry’s first Semantic Activation Platform. Our AI-native technology helps leading healthcare organizations and their agencies make smarter commercialization decisions and connect patients, providers, and caregivers to life-improving therapies and resources. Built for the evolving privacy landscape, BranchLab improves commercialization performance without relying on individual-level health information. By modernizing the industry’s technical infrastructure, we help organizations operate more efficiently and responsibly while improving how healthcare audiences are understood, reached, and engaged. BranchLab is helping build a more intelligent, efficient, and responsible model for healthcare commercialization. ## THE OPPORTUNITY We're looking for a proactive, client-focused professional who thrives in a fast-paced environment and enjoys solving complex business challenges. The ideal candidate combines strong relationship management skills with analytical thinking and a passion for helping clients achieve measurable results. As a Client Success Manager, you will partner with leading pharmaceutical manufacturers, agencies, and media partners to help them maximize value from BranchLab's platform and services. You will support clients via managed-service and as self-service users of platform solutions, helping organizations successfully onboard, adopt, and scale their use of our technology. You will work across our core solutions, including: - Custom Patient (DTC), Caregiver, HCP, and Consumer Audience Development - Audience Activation across Programmatic, TV, Social, Audio, and Out-of-Home Media - Audience Performance Measurement and Optimization - Outcome-Based Reporting and Analytics - Strategic Audience Planning and Research - Self-Service Audience Design, Activation, and Analytics Workflows You will serve as a trusted advisor to clients, helping them understand how BranchLab's predictive audience technology can improve campaign performance, accelerate activation, and support business growth. Whether supporting enterprise managed-service engagements or driving adoption of our self-service platform, you will play a critical role in ensuring clients achieve measurable business outcomes and realize the full value of their partnership with BranchLab. ## KEY RESPONSIBILITIES - Own relationships with pharmaceutical manufacturers, healthcare agencies, and media partners, serving as a strategic advisor throughout the client lifecycle. - Lead onboarding and implementation for new clients, ensuring successful adoption of BranchLab solutions and alignment on business objectives. - Partner with clients to define audience strategies, activation plans, success metrics, and measurement approaches. - Deliver regular business reviews that demonstrate campaign performance, audience insights, and return on investment. - Collaborate with Product, Data Science, Operations, and Sales teams to ensure successful execution and continuous client value creation. - Identify opportunities to expand client engagement through additional audience solutions, activation channels, analytics capabilities, and offerings. - Gather client feedback to inform product roadmap priorities and improve the overall customer experience. - Monitor adoption, utilization, retention, and satisfaction metrics while proactively addressing risks and opportunities. ## REQUIRED SKILLS & EXPERIENCE - Bachelor’s degree in related field. - Proven experience in client-facing roles, such as account management, customer success, or sales. - Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients. - Strong problem-solving abilities, with a proactive and solution-oriented mindset. - Ability to manage multiple clients and priorities simultaneously, with exceptional organizational skills. - Ability to work in a fast-paced, high-growth environment, balancing strategic vision with execution. ## PREFERRED QUALIFICATIONS - Experience supporting pharmaceutical, healthcare, life sciences, or regulated-industry clients. - Knowledge of healthcare advertising, media activation, audience targeting, or measurement solutions. - Familiarity with programmatic advertising, DSPs, SSPs, data providers, and audience activation workflows. - Experience presenting campaign performance, analytics, or business insights to senior stakeholders. - Understanding of customer success methodologies, enterprise account management, or strategic consulting. - Familiarity with AI-driven analytics, predictive modeling, or audience intelligence platforms. WHY JOIN BRANCHLAB? - Competitive Salary & Comprehensive Benefits - Small, Agile Team – Your work will have a direct impact - Equity Opportunities – Grow with the company ## About BranchLab ## Company Overview - **One-liner**: BranchLab provides a unified, privacy-first AI platform for pharmaceutical commercialization, enabling teams to predict health outcomes and optimize audience targeting for therapies. - **Entity Type**: Private (Series A) - **Headquarters**: New York, New York, USA & Boulder, Colorado, USA - **Founded**: 2024 - **Founders**: Josh Walsh (CEO), Dan Parkes (CTO), Michael Parkes (President & CRO) ## Core Business - **Primary industry/industries**: Healthcare AI, Pharmaceutical Commercialization, Healthcare Advertising Technology - **Target customers**: B2B — primarily pharmaceutical manufacturers (commercialization teams), advertising agencies, and publishers/platforms in the healthcare space - **Mission or purpose statement**: “To enable better healthcare decisions by applying AI in a way that is privacy-safe, rigorous, and designed for real-world use.” ## Products & Services - **Pathwai™ Platform**: A unified AI platform for pharma commercialization that predicts health outcomes without using Protected Health Information (PHI). It unifies research, marketing, and measurement in one system. - **Agentic Audience Creation & Optimization**: AI-driven tool to design and refine audiences using predictive modeling, deployable across all media types and channels. - **Omnichannel Activation**: Allows teams to explore and discover relevant audiences without exposing PHI, and activate proprietary audiences for greater qualified reach. - **Outcomes Optimization & Learning**: Measures real-world impact and continuously improves campaign performance using transformer-based architecture that trains on health data within customer-controlled environments. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total funding of $35 million (latest: $26M Series A raised in May 2026) - **Notable Investors/Partners**: McKesson Ventures (lead), FCA Venture Partners, Sanofi Ventures, AIX Ventures, plus 10 other investors including CIMM Startup Program - **Growth Signals**: - Founded in 2024 and raised Series A within ~2 years - Reports delivering an average increase of nearly **70% in marketing efficacy** across diverse therapeutic areas - Claims **90% higher performance** than industry average audience quality vs. claims-based targeting - Reports **20× reduction** in cost per target audience reached - Claims **3× lower CPM** compared to competitive predictive audience targeting - Reports **30× faster** time to execute healthcare campaigns ## Competitive Advantages - **Privacy-first AI Architecture**: Uses a novel transformer-based model that trains on health data within customer-controlled environments while deploying only non-sensitive demographic and media-side signals — a key differentiator in the highly regulated pharma space. - **Unified Platform**: Replaces fragmented, offline workflows (typically involving multiple vendors for patient identification, segmentation, activation, and measurement) with a single AI-driven platform. - **No PHI Required**: Predicts health outcomes using only demographic data, enabling compliance with strict privacy regulations (HIPAA, etc.) while still delivering performance. - **Speed**: Collapses workflows that used to take months into minutes, giving pharma teams near real-time decision-making capability. ## Strategic Focus - Expand enterprise deployments with leading pharmaceutical companies - Deepen integrations across the healthcare and media ecosystem (publishers, platforms, agencies) - Continue building out the unified AI platform for pharma commercialization as the “infrastructure layer for how therapies are brought to market in the AI era” - Scale the team across engineering, data science, product, and client success roles ## Why Work Here - **High-growth startup**: Founded in 2024 and already at Series A with $35M total funding, backed by top-tier healthcare and AI investors including McKesson Ventures and Sanofi Ventures. - **Meaningful mission**: Work on AI that directly impacts how patients learn about and access life-improving therapies — the company explicitly states their work is grounded in “the belief that more informed, compliant, and predictive decision-making can meaningfully improve how healthcare systems serve patients.” - **Cutting-edge AI work**: Building novel transformer-based architectures for regulated environments — a challenging technical problem at the intersection of AI, healthcare, and privacy. - **Flexible locations**: Offices in both New York, NY and Boulder, CO — roles are listed as hybrid/on-site in those locations (specific policy per role). - **Engineering & data science focus**: Current open roles include Software Development Engineer, Data Scientist, Senior Data Scientist, Manager of Data Science, and Product Designer — indicating a strong technical core. - **Early-stage culture**: Opportunity to shape product, infrastructure, and culture at a formative stage; the company has a small team (LinkedIn shows ~2-10 employees range) offering high ownership and impact. - **Leadership credibility**: CEO Josh Walsh and CTO Dan Parkes bring deep domain expertise; the team includes VP of Data Science & AI Kat Drake. ## Sources 1. [branchlab.com](https://branchlab.com/) 2. [branchlab.com/about](https://branchlab.com/about) 3. [branchlab.com/careers](https://branchlab.com/careers) 4. [cbinsights.com](https://www.cbinsights.com/company/branchlab) 5. 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