---
title: 'Client Success Manager - Canada (Bilingual – English/French) at Strider Technologies'
canonical: 'https://feeny.ai/job/client-success-manager-canada-bilingual-english-french-strider-technologies-gcjp58rq4mnm'
type: 'job'
last_seen: '2026-09-14'
---

# Client Success Manager - Canada (Bilingual – English/French) at Strider Technologies

- **Company:** Strider Technologies
- **Location:** Canada
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/strider-technologies/7138827e-44bb-4ecc-b557-3843ea233f4a

## Job description

Strider Technologies delivers strategic intelligence that helps organizations make faster, more confident decisions in an increasingly complex global environment. Using cutting-edge AI and proprietary methodologies, we transform open-source data into actionable insights that help protect technology, talent, and supply chains from nation-state risks. As the Client Success Manager for Canada, you will own and grow Strider’s portfolio of clients across higher education, commercial organizations, and public sector partners. Serving as the primary strategic advisor for Canadian accounts, you will help clients maximize the value of Strider’s platform while building trusted, long-term relationships that drive adoption, retention, and expansion. This role is ideal for someone who enjoys partnering with executive stakeholders, navigating complex client environments, and helping organizations solve mission-critical challenges. You’ll collaborate closely with Sales, Intelligence, Product, and Support teams to deliver exceptional client experiences while expanding Strider’s impact throughout Canada.

## Key Qualifications

## Minimum Qualifications

- 7+ years of experience in Customer Success, Consulting, Account Management, or another client-facing role with a demonstrated track record of driving customer outcomes and retention.
- Fluency in both English and French, with exceptional written and verbal communication skills in both languages.
- Experience managing enterprise or strategic customer relationships, preferably within higher education, commercial, or public sector organizations.
- Ability to build trusted relationships with executive leaders and diverse stakeholder groups.
- Strong organizational and project management skills with the ability to manage multiple client engagements simultaneously.
- Demonstrated ability to quickly learn new technologies and translate complex concepts into practical guidance for clients.
- Experience working with SaaS platforms or technology-enabled solutions.
- Willingness to travel up to 25% throughout Canada and occasionally within North America.

## Preferred Qualifications

- Familiarity with research security, geopolitical risk, due diligence, compliance, or enterprise risk management programs.
- Experience supporting customer renewals, account growth, and expansion initiatives.
- Previous experience collaborating with sales teams on strategic account planning.
- Additional language proficiency in Mandarin, Russian, or Farsi.

Description As the Client Success Manager for Canada, you will be responsible for ensuring clients realize long-term value from their investment in Strider. You will serve as the trusted advisor for Strider’s Canadian client portfolio, partnering with organizations across higher education, commercial, and public sector markets to help them achieve their strategic objectives while strengthening long-term relationships with Strider. Client Success

- Own the complete customer lifecycle for Strider’s Canadian client portfolio, including onboarding, implementation, user enablement, executive business reviews, renewals, and ongoing success planning.
- Serve as the primary strategic advisor for clients across higher education, commercial, and public sector organizations.
- Build strong executive relationships and develop success plans aligned with each client’s strategic priorities.
- Monitor account health and proactively identify opportunities to improve adoption, engagement, and long-term client outcomes.
- Deliver training and best practices that enable clients to maximize the value of Strider’s platform.

Strategic Partnership

- Help clients apply Strider’s intelligence and platform capabilities to address research security, geopolitical risk, third-party due diligence, supply chain resilience, and other strategic priorities.
- Deliver thoughtful recommendations that help clients strengthen their security and decision-making capabilities.
- Partner with Product, Intelligence, and Engineering teams to communicate client feedback and influence future product enhancements.
- Serve as a trusted voice of the customer, advocating for client needs across the organization.

Growth & Expansion

- Identify opportunities to expand Strider’s footprint within existing Canadian accounts by aligning additional capabilities to evolving client needs.
- Partner closely with Sales on renewals, account planning, and expansion opportunities.
- Support executive engagements, client events, and reference opportunities that strengthen strategic relationships.
- Contribute to account strategies that improve client retention and long-term growth.

Operational Excellence

- Maintain accurate account documentation, success plans, and customer health metrics.
- Coordinate cross-functionally to resolve client questions and deliver a seamless customer experience.
- Handle sensitive client information with professionalism, discretion, and integrity.
- Anticipate client needs, respond with urgency, and consistently deliver an exceptional client experience.

Why Join Strider?

- Help organizations across Canada protect innovation and navigate an increasingly complex geopolitical landscape.
- Partner with leading universities, commercial enterprises, and public sector organizations solving mission-critical challenges.
- Join a mission-driven company at the forefront of strategic intelligence and AI.
- Collaborate with experts across intelligence, technology, and client success in a fast-growing organization.
- Enjoy opportunities for professional growth while making a meaningful impact on organizations that shape the future of innovation.

Strider is an equal opportunity employer. We are committed to fostering an inclusive workplace and do not discriminate against employees or applicants based on race, color, religion, gender, national origin, age, disability, genetic information, or any other characteristic protected by applicable law. We comply with all relevant employment laws in the locations where we operate. This commitment applies to all aspects of employment, including recruitment, hiring, promotion, compensation, and professional development.

## About Strider Technologies

## Company Overview
- **One-liner**: Strider Technologies provides a strategic intelligence platform that uses AI and proprietary methodologies to transform open-source data into actionable insights, helping organizations identify and navigate geopolitical and nation-state risks.
- **Entity Type**: Private (Series unknown; venture-backed)
- **Headquarters**: Salt Lake City, Utah, United States
- **Founded**: 2019
- **Founders**: Greg Levesque, Eric Levesque, Mike Brown

## Core Business
- **Primary industry**: Strategic Intelligence / Geopolitical Risk Management / Cybersecurity
- **Target customers**: B2B, primarily Fortune 500 enterprises, government entities, and academic/research institutions.
- **Mission or purpose statement**: To deliver strategic intelligence that enables faster, more confident decision-making for organizations navigating an increasingly complex geopolitical landscape.

## Products & Services
- **Strider Platform (Agentic AI)**: A cloud-based platform that uses agentic AI to discover, connect, and analyze global data from hard-to-access sources (90K+ new documents captured daily). It surfaces relevant geopolitical and nation-state risk insights.
- **Shield**: A capability for identifying and managing state-sponsored threats related to people, technology, and organizational relationships.
- **People Search**: A tool to screen individuals for nation-state ties and falsified resumes.
- **Organizations Search**: An offering to assess third-party organizations for ties to state-sponsored threats.
- **Open Source Software Search**: Integrates a threat intelligence dataset on state-sponsored actors into client SIEM and DLP systems to uncover malicious contributions to open-source libraries.
- **Data Catalog**: Provides exclusive data assets for customized analysis.

## Market Standing
- **Valuation**: Not publicly available.
- **Key Metric (Funding)**: Total funding amount not disclosed; founded by experts in economic espionage and technology (Greg Levesque, Eric Levesque, Mike Brown).
- **Notable Investors/Partners**: Not disclosed publicly. The company serves Fortune 500 organizations, government entities, and academic institutions globally.
- **Growth Signals**: Rapid headcount growth of +34.4% year-over-year (reaching 231 employees). Operations in 15 countries. Active job postings increased by +33.3% quarterly and +6.7% yearly. The company’s LinkedIn follower base grew by +47.4% annually, indicating strong brand interest.

## Competitive Advantages
- **Proprietary AI Engine & Risk Methodology**: A unique, structured, and defensible methodology for prioritizing geopolitical risk.
- **Zero-Touch Architecture**: The platform requires no internal client data, ensuring full separation and security for clients.
- **Hard-to-Access Data Sources**: Accesses global, multilingual documents beyond the reach of traditional search engines.
- **Deep Expertise**: Founded by leading experts in economic espionage, technology, and government advisory, giving the company a unique vantage point.

## Strategic Focus
- **Agentic AI**: The company is heavily investing in agentic AI to automate the discovery and connection of global data, making intelligence faster and more intuitive.
- **Global Expansion**: Operating in 15 countries, the company is focused on scaling its presence worldwide, particularly in key geopolitical markets like Japan and the UK.
- **Product Innovation**: Continuously expanding platform capabilities (People Search, OSS Search, Data Catalog) to cover the full spectrum of client risk surfaces.

## Why Work Here
- **Mission-Driven Culture**: Employees work on a high-impact mission to protect national security and innovation from state-sponsored threats.
- **Collaborative Environment**: The culture is built on "eagerness and no ego," with a strong emphasis on collaboration and team success.
- **Real-World Impact**: The company states that employees can "make headlines and change history" by working directly with Fortune 500 and government clients.
- **Benefits**: Includes flexible PTO, equity options, medical/dental/vision insurance, parental leave, daily office lunch, and snacks/drinks.
- **Location & Flexibility**: Headquarters in Salt Lake City, UT, with a "flexible schedule" policy. The office is close to public transportation.
- **Growth Trajectory**: With 34.4% annual headcount growth and 16 active job postings, the company is in a rapid scaling phase, offering significant career progression opportunities.

## Sources
1. [striderintel.com](https://www.striderintel.com/)
2. [striderintel.com/company](https://www.striderintel.com/company/)
3. [striderintel.com/company/careers](https://www.striderintel.com/company/careers/)
4. [linkedin.com/company/teamstrider](https://www.linkedin.com/company/teamstrider)
5. [indeed.com](https://www.indeed.com/q-strider-technologies-jobs.html)

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