---
title: 'Client Success Manager at Clinical Architecture'
canonical: 'https://feeny.ai/job/client-success-manager-clinical-architecture-indianapolis-e5fr4dz3aq2g'
type: 'job'
last_seen: '2026-11-11'
---

# Client Success Manager at Clinical Architecture

- **Company:** Clinical Architecture
- **Location:** Indianapolis, IN
- **Posted:** 2026-11-09
- **Last confirmed live:** 2026-11-11
- **Apply:** https://job-boards.greenhouse.io/clinicalarchitecture/jobs/5289690007

## Job description

## Who We Are

Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays.

Client Success Manager Clinical Architecture is seeking a Client Success Manager in the Indianapolis, IN area to create a positive experience for our clients as they integrate our software products. The primary objective of this role is to gain an in-depth understanding of our clients’ business needs and collaborate to ensure those needs are met through on-boarding, software implementation, and training. This position will challenge you to learn about our software and its capabilities and assist our clients with their initiatives. We strive to build long-term relationships with our clients, and we want to respond to their needs as our partnerships grow.

- This role is based on-site at our Carmel, IN Headquarters, five days a week. While we are an in-office organization, we do our best to offer flexibility when needed, ensuring both work-life balance and uninterrupted business operations.
- Applicants must be authorized to work in the U.S. without sponsorship.
- Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.

## Responsibilities

- Provide a positive client experience by delivering great service and engaging with clients throughout our business relationship.
- Ability to understand clients’ needs and use all available resources to identify options and recommend alternatives.
- Collaborate closely with the Sales team to support renewals and identify expansion opportunities.
- Must maintain a working knowledge of assigned clients, our software, and be able to respond to inquiries efficiently and accurately.
- Effectively demo our software capabilities including addressing use-cases, implementing best practices, and identifying system integration opportunities.

## Qualifications

- 4+ years of proven customer relationship management experience is required.
- Proven ability to translate between IT and Business stakeholders to ensure goals are achieved is required.
- 3+ years of experience in federal contracting and / or account management is preferred.
- 3+ years experience in healthcare technology and / or healthcare terminology (e.g., SNOMED, LOINC, CPT, ICD-10-CM) is preferred.
- Experience in related fields (e.g., Business, Informatics, Public Health, Healthcare Policy + Administration) is preferred.
- Proficiency with MS Word, MS Excel, MS PowerPoint, and familiarity with Hubspot is preferred.
- Previous project management, project coordination, or project administration experience is preferred.
- Good communication is essential, both verbally and via email.
- Highly motivated to learn new skills.
- Ability to multi-task, prioritize, and manage time effectively.

Why Clinical Architecture? We offer:

- Opportunities for learning, development, and growth.
- Experiences that connect you with colleagues.
- A laid-back work environment with thoughtful amenities.
- Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members.
- Sabbatical opportunities for tenured team members.
- Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees.
- Maternity and Parental leave benefits.
- Employer paid Short-term Disability & Long-term Disability.
- Health and Wellness incentives.
- 401k Matching.
- Better workdays.

Clinical Architecture is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.

## About Clinical Architecture

## Company Overview
- **One-liner**: Clinical Architecture delivers innovative healthcare data quality and interoperability solutions that maximize the effectiveness of healthcare.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Carmel, Indiana, United States
- **Founded**: 2007
- **Founders**: Charlie Harp

## Core Business
- **Primary industry**: Healthcare Information Technology (IT Services and IT Consulting)
- **Target customers**: Large health systems, EHR/HIE vendors, government agencies (CDC, Joint Commission, Defense Health Agency), payers, life sciences, and population health organizations.
- **Mission**: To deliver innovative solutions that maximize the effectiveness of healthcare.

## Products & Services
- **Symedical®**: Comprehensive healthcare data quality and semantic interoperability platform that automates normalization, aggregation, and enrichment of clinical data.
- **PIQXL Gateway**: A tool that leverages the PIQI Framework to assess and score exchanged patient information, highlighting root causes of data quality issues.
- **Value Set Authoring**: Software for creating and managing value sets and code systems.
- **Data Normalization**: Solutions to standardize clinical data across disparate sources.
- **Terminology Management**: Enterprise terminology management for consistent code mapping.
- **Master Data Management**: Solutions to manage reference data and master patient indices.
- **Syntactic Transformation**: Message format transformation (e.g., HL7 to FHIR) and validation.
- **Clinical NLP**: Natural language processing to extract structured data from clinical text.
- **Clinical Inferencing**: Clinical decision support and inferencing capabilities.
- **Professional Services**: Data quality consulting, implementation, migration, and outsourcing.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Estimated annual revenue of $4.5M (LinkedIn estimate); total funding not publicly available
- **Notable Clients/Partners**: Centers for Disease Control (CDC), The Joint Commission, Defense Health Agency, CommonSpirit Health, Montefiore Medical Center, UK Healthcare, Inland Empire Health Plan (IEHP), and many large health systems and EHR vendors.
- **Growth Signals**: Job postings increased 160% year-over-year (as of mid-2026); actively hiring across engineering, client services, and business development. Headcount stands at ~100 employees (down 3.3% YoY, likely representing restructuring rather than contraction).

## Competitive Advantages
- Creator of the first deterministic, configurable engine that automates semantic interoperability (Symedical).
- Inventor of the Patient Information Quality Improvement (PIQI) Framework – an emerging open-source standard for evaluating patient data quality across accuracy, completeness, conformity, and plausibility.
- Co-chair of the PIQI Alliance, shaping industry-wide data quality standards.
- Deeply embedded with major government and healthcare accreditation bodies (CDC, Joint Commission).

## Strategic Focus
- Expanding the adoption of the PIQI Framework and the PIQXL Gateway to improve data quality across the healthcare ecosystem.
- Enhancing product capabilities for semantic interoperability, clinical NLP, and master data management.
- Growing partnerships with health information exchanges (HIEs), payers, and life sciences organizations.

## Why Work Here
- **Culture**: Values include Resourceful Innovation, Compassionate Collaboration, Hands-On Leadership & Dedication, and Artful Craftsmanship.
- **Work Model**: Based in Carmel, Indiana (Indianapolis area); roles are on-site with some flexibility (office includes fitness center, catered lunches, team outings).
- **Perks & Benefits**: Health, dental, and vision insurance; 401k matching; paid parental leave; paid time off; life insurance; on-site fitness center; catered lunches and team events.
- **Engineering Culture**: Emphasis on high-quality craftsmanship, innovation, and solving complex healthcare data problems. Technical roles include Software Engineer, Software Test Engineer, Operations Engineer, and Database Administrator.

## Sources
1. [clinicalarchitecture.com](https://clinicalarchitecture.com/)
2. [clinicalarchitecture.com/about-us/](https://clinicalarchitecture.com/about-us/)
3. [clinicalarchitecture.com/careers/](https://clinicalarchitecture.com/careers/)
4. [job-boards.greenhouse.io/clinicalarchitecture](https://job-boards.greenhouse.io/clinicalarchitecture)
5. [linkedin.com/company/clinical-architecture](https://www.linkedin.com/company/clinical-architecture)

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