---
title: 'Client Success Manager at Constantinople'
canonical: 'https://feeny.ai/job/client-success-manager-constantinople-sydney-k3e67yh9yz5c'
type: 'job'
last_seen: '2026-10-29'
---

# Client Success Manager at Constantinople

- **Company:** Constantinople
- **Location:** Sydney, Australia
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-10-29
- **Apply:** https://jobs.lever.co/cxnpl/bb055e6a-97ec-4ba2-96a6-900ff198aafc

## Job description

Constantinople delivers a new era of AI-native banking. Constantinople provides banks with a fully-managed software and AI operational platform, which brings together customer experience, product, data, operations, compliance and infrastructure in a single platform.

Constantinople’s AI-native platform eliminates the need for expensive infrastructure, and replaces manual operational and compliance processes with AI at scale. By removing the operational complexity of banking, Constantinople enables our client banks to focus on their customers and the business of banking.

## The Role

You will own the relationship with our banking clients, end to end. You will be their main point of contact and a trusted advisor, making sure they get the most out of our platform and stay with us for the long term. You will lead clients through onboarding and implementation, from scoping and planning through to go-live. That means working closely with Solution Engineering, Product, Engineering, and Operations, and keeping complex projects on track against clear success measures. Once clients are live, you will keep looking for ways to improve how they use the platform. You will also help build the frameworks and playbooks that let our Customer Success function scale as we grow our client base.

## What you will do

- Act as the main point of contact for your clients, building trusted advisor relationships and handling their questions and support needs.
- Drive high levels of client satisfaction and retention, and spot opportunities to help clients get more value from the platform.
- Lead clients through onboarding, working closely with internal teams to give them clear ownership and support at every stage.
- Build and run project and implementation plans, with a clear scope and agreed success metrics.
- Track project progress, manage risks and dependencies, and adjust plans to keep delivery on track.
- Coordinate across Solution Engineering, Product, Engineering, and Operations to resolve client issues and deliver on commitments.
- Share client feedback with Product and Engineering to help shape the roadmap.
- Help develop the frameworks, playbooks, and processes that let Customer Success scale in line with our go-to-market strategy.
- Bring insights from your clients that help us expand our client base effectively.

## Who you are

- You have 5+ years of experience as a client manager, project manager, or implementation manager, ideally in financial services or at a fintech startup.
- You have led complex implementations while keeping strong client relationships.
- You are a self-starter. You take initiative and drive projects forward without waiting for instructions.
- You thrive in a fast-changing environment, and you value progress over perfection.
- You use both experience and first principles to work through ambiguity and make clear, informed decisions.
- You enjoy high-intensity work alongside passionate, hardworking, and supportive teams.
- You communicate clearly, build strong relationships, and influence a wide range of stakeholders.
- You have a genuine passion for technology, and you want to explore it in a startup environment.

## Nice to have

- Experience working with banks, building societies, or other regulated financial institutions.
- Experience with core banking, payments, or other B2B platform implementations.
- Familiarity with customer success or project management tools, such as Jira, Confluence, Smartsheet, or a CRM.
- Startup or scale-up experience

Application process: If this sounds like the kind of opportunity you've been looking for, select the 'Apply Now' button below to submit your cover letter and resume. Use your cover letter to introduce us to you; we want to know who you are, what you've worked on and why you think you'd be a great addition to the Constantinople team.

Inclusion To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

## About Constantinople

## Company Overview
- **One-liner**: Constantinople provides an AI-native, unified platform that powers the entire banking stack—from customer experience and banking products to operations, risk, and compliance.
- **Entity Type**: Private (Series A)
- **Headquarters**: Sydney, New South Wales, Australia
- **Founded**: 2022
- **Founders**: Macgregor Duncan (Co-Founder & Co-CEO)

## Core Business
- **Primary industry**: Banking technology / Banking-as-a-Service
- **Target customers**: Licensed banks, neo banks, credit unions, and embedded finance providers (B2B)
- **Mission**: Power the world’s banks, expand global GDP, and enable clients to offer better banking for every customer.

## Products & Services
- **Customer Experience (Mobile App, Web, APIs & SDKs, AI Concierge, Engagement Engine, Digital Onboarding)**: Launch ready-made mobile/web apps with AI-powered support, or integrate via headless APIs and SDKs.
- **Bank Products (Accounts, Payments, Cards, Mortgages, Loans)**: Modular, scalable banking products that can be migrated, launched, and grown flexibly.
- **Operations (Onboarding, Payments, Lending, Cards, Customer Support, Collections)**: Automated middle- and back-office operations, including customer support.
- **Risk & Compliance**: AI-driven controls, fraud detection, audit-ready reporting, and real-time oversight.
- **Data, Security & Infrastructure**: Cloud-native, AI-native, highly available, fault-tolerant, and API-first infrastructure.
- **Justinian (AI-Powered Workbench)**: A single platform for executives, product managers, bankers, and support teams to manage the entire bank.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metrics**: 
  - Annual Revenue: USD 1.5M (as of recent data)
  - Total Funding: USD 53.7M (Series A + Seed)
  - Employees: 125 (+10.2% YoY, +14 people)
- **Notable Investors/Partners**: 
  - Lead investors: Prosus Ventures (Series A), Square Peg Capital (Seed)
  - Other investors: 3 additional seed investors, 4 Series A investors
- **Growth Signals**: Active hiring across engineering and operations; new positions in Product, Lending, and Data; global expansion with offices in Sydney, Singapore, India, and team members in the US, UK, and New Zealand.

## Competitive Advantages
- First AI-native banking platform that unifies technology and operations into a single service.
- Dramatically reduces cost-to-income ratio by replacing patchwork legacy systems.
- Compliance built into every layer, enabling banks to stay compliant without slowing down.
- Cloud-native, API-first architecture designed for scale and rapid deployment.

## Strategic Focus
- Continue to onboard new banks and embedded finance providers globally.
- Deepen the AI-native capabilities of the platform, especially in risk, compliance, and customer support.
- Scale the engineering and operations teams to support growth across multiple geographies.

## Why Work Here
- **Culture**: Diverse team representing more than 25 countries, united by a mission to reinvent banking.
- **Work Policy**: Hybrid work model with offices in Sydney, Singapore, and India. In-office events build connection, learning, and growth.
- **Perks**:
  - Competitive base pay plus startup equity.
  - Flexible time off to rest, recharge, and celebrate life events.
  - Monthly wellness allowance for health and wellbeing.
- **Engineering Culture**: Emphasis on strong ownership, rapid iteration, observable systems, and shipping often. Design and security are core values.

## Sources
1. [cxnpl.com - Company Homepage](https://www.cxnpl.com/)
2. [cxnpl.com - Careers Page](https://www.cxnpl.com/about-us/careers)
3. [cxnpl.com - Why Constantinople](https://www.cxnpl.com/about-us/why-constantinople)
4. [linkedin.com - Constantinople Company Profile](https://linkedin.com/company/cxnplio)
5. [jobs.lever.co - Constantinople Job Board](https://jobs.lever.co/cxnpl)

## Other roles at Constantinople

- [Operational Risk and Compliance Lead](https://feeny.ai/job/operational-risk-and-compliance-lead-constantinople-london-nn3sfgs7m4n9) — London, United Kingdom
- [Software Engineer, Production](https://feeny.ai/job/software-engineer-production-constantinople-bengaluru-m0tqkvpg7mej) — Bengaluru, India
- [Technical Program Manager](https://feeny.ai/job/technical-program-manager-constantinople-sydney-bfp2q70yyw47) — Sydney, Australia
- [Senior Analytics Engineer](https://feeny.ai/job/senior-analytics-engineer-constantinople-bengaluru-1j074jjftsh7) — Bengaluru, India
- [Technical Program Manager](https://feeny.ai/job/technical-program-manager-constantinople-bengaluru-hxqwv03vjpv0) — Bengaluru, India
- [Lending Operations Analyst](https://feeny.ai/job/lending-operations-analyst-constantinople-sydney-kh115hjtpt1r) — Sydney, Australia
- [Client Delivery Manager](https://feeny.ai/job/client-delivery-manager-constantinople-london-77jvfa306ns0) — London, United Kingdom
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- [Software Engineering Manager](https://feeny.ai/job/software-engineering-manager-constantinople-sydney-h0cwftfyk3sg) — Sydney, Australia
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