---
title: 'Client Success Manager at Diligent Robotics'
canonical: 'https://feeny.ai/job/client-success-manager-diligent-robotics-los-angeles-california-s1qw3awwvtwp'
type: 'job'
last_seen: '2026-09-09'
---

# Client Success Manager at Diligent Robotics

- **Company:** Diligent Robotics
- **Location:** Los Angeles California, United States
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/diligentrobotics/jobs/7895311003

## Job description

What we’re doing isn’t easy, but nothing worth doing ever is.

We envision a future powered by robots that work seamlessly with human teams. We build artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out current and future generations of humanoid robots.

Field-based · ~75% travel · Preference for candidates near a major airport

## About the Role

The Client Success Manager owns the health, performance, and growth of a hospital or territory of hospital partners running Moxi robot fleets. You are both the executive relationship owner and the operator behind the numbers: you run leadership check-ins and quarterly business reviews, translate utilization data into a clear story about value delivered, and drive the projects that resolve issues and lift site performance.

Priorities shift, sites behave differently, and the playbook is still being written. The CSMs who thrive here make good decisions with incomplete information and move fast without losing rigor.

## What You'll Be Doing

Own executive relationships and the value narrative

- Serve as the trusted executive contact for each hospital — C-suite sponsors, nursing leadership, and operational stakeholders.
- Lead recurring leadership check-ins and quarterly business reviews: set the agenda, build the deck, present performance against goals, and close with documented decisions, owners, and next steps.
- Communicate Moxi's value in each stakeholder's terms — clinical hours returned, delivery volume, staff satisfaction, cost avoidance — continuously, not just at renewal.

Use data to drive better outcomes

- Monitor utilization, adoption, and reliability data across your territory; know each site's baseline, trends, and outliers.
- Diagnose why a site underperforms, run the intervention, and measure whether it worked.
- Set and track site-level performance targets with partners, and report on progress honestly in every leadership conversation.
- Surface cross-account patterns that should shape product priorities and playbooks.

Project manage to drive down issues and lift performance

- Run a prioritized book of work per account — open issues, improvement projects, use case activations — with clear owners, dates, and status visible internally and to the client.
- Drive issue resolution end to end: intake, triage, escalation, resolution, and closing the loop.
- Coordinate operations, support, engineering, product, and growth to unblock sites, without direct authority over any of them.

Grow adoption and expand the footprint

- Partner with clinical teams on staff training, workflow fit, and creative solutions that deliver measurable outcomes.
- Discover, prioritize, and activate new use cases; maintain use case libraries and account action plans, aligned to new product releases.
- Work with operations and growth to identify fleet expansion opportunities and supply the performance evidence that makes the case.

Operate as a Diligent teammate

- Manage client success operations across multiple hospitals in your territory, contribute to colleagues' development and the client success playbook, and drive outcomes that ladder up to company OKRs.

## What You'll Need

- Comfort in a fast-paced, ambiguous environment — you adapt when priorities change, operate without a finished playbook, and stay organized when several sites need you at once.
- Data fluency — you work confidently in dashboards and spreadsheets, and know the difference between reporting a number and explaining what it means.
- Executive presence — you can hold a room with hospital executives, tell a crisp story with data, and handle hard conversations directly.
- Project management discipline — you scope, sequence, track, escalate, and follow through. Details don't get lost on your watch.
- Ownership — you treat your territory's performance as your own result.
- Creative problem-solving and conflict resolution — you find workable solutions inside real constraints, and handle escalations with sensitivity.

## Preferred Qualifications

- Client-facing account management, customer success, or consulting experience
- Track record of owning customer performance metrics and improving them
- Experience running executive business reviews and leadership check-ins
- Cross-functional project management experience
- Comfort with dashboards, spreadsheets, or BI tools for analysis and reporting
- Hospital or healthcare operations experience is a strong plus
- Experience with a hardware, robotics, or deployed-technology product is a plus

## About Diligent Robotics

## Company Overview
- **One-liner**: Diligent Robotics builds AI-powered robot assistants, like Moxi, that work alongside healthcare teams to handle routine logistical tasks, freeing up clinicians to focus on patient care.
- **Entity Type**: Private (Acquired by Serve Robotics in January 2026)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 2017
- **Founders**: Andrea Thomaz (CEO & Co-Founder) and Vivian Chu (Chief Innovation Officer & Co-Founder)

## Core Business
- **Primary industry/industries**: Healthcare Robotics, Artificial Intelligence, Human-Robot Interaction
- **Target customers**: Hospitals and healthcare systems (B2B/Enterprise)
- **Mission or purpose statement**: To restore focus to patient care in hospitals by deploying robot teammates that handle non-patient-facing tasks, enabling clinical staff to dedicate more time to patients.

## Products & Services
- **[Moxi]**: A social robot designed for hospitals that autonomously performs secure, 24/7 deliveries of medications, labs, and other supplies. Moxi integrates with clinical programs like Meds-to-Beds and uses mobile manipulation, social intelligence, and human-guided learning to navigate dynamic hospital environments.

## Market Standing
- **Valuation/Market Cap**: Acquired by Serve Robotics in January 2026 at a valuation between $29 million and $34.4 million [cbinsights.com](https://www.cbinsights.com/company/diligent-robotics).
- **Total Funding**: Raised a total of $125.76M prior to acquisition [cbinsights.com](https://www.cbinsights.com/company/diligent-robotics).
- **Notable Investors/Partners**: True Ventures, DNX Ventures, Serve Robotics, AgeTech Collaborative, Physical AI Fellowship, and over 20 other investors [cbinsights.com](https://www.cbinsights.com/company/diligent-robotics).
- **Growth Signals**: 
  - Moxi has delivered 9,900+ labs at UTMB Angleton Danbury [diligentrobots.com](https://www.diligentrobots.com/).
  - Returned 595+ days worth of time to nurses at Mary Washington Healthcare [diligentrobots.com](https://www.diligentrobots.com/).
  - Saved the Pharmacy department at Shannon Health 6,350 hours [diligentrobots.com](https://www.diligentrobots.com/).

## Competitive Advantages
- **Pioneer in Social Robotics**: Founders are leading experts in human-robot interaction, with research roots at MIT, Georgia Tech, and the University of Texas at Austin.
- **Proven Clinical Impact**: Moxi is already deployed in live hospital environments with measurable outcomes (thousands of hours returned to staff, thousands of deliveries completed).
- **Human-Guided Learning**: Unlike simple autonomous vehicles, Moxi uses AI to learn and adapt to dynamic, human-filled hospital settings, making it a true teammate rather than a tool.
- **Acquisition by Serve Robotics**: The acquisition provides a larger platform and resources for scaling, while validating the technology and market fit.

## Strategic Focus
- **Scaling hospital deployments**: Expanding Moxi’s presence in healthcare systems across the U.S., with active roles in Columbus, OH; Chicago, IL; and Rochester, NY [greenhouse.io](http://job-boards.greenhouse.io/diligentrobotics).
- **Deepening clinical integration**: Working with clinical and operations experts to streamline processes, reduce costs, and initiate new revenue opportunities such as centralized telemetry and supply chain.
- **Advancing AI and manipulation**: Continuing to improve mobile manipulation, autonomous navigation, and social intelligence capabilities through R&D.

## Why Work Here
- **Mission-driven culture**: Employees directly contribute to reducing burnout in healthcare by giving nurses and clinicians more time with patients.
- **Cutting-edge technology**: Work on state-of-the-art AI, robotics, and human-robot interaction in a fast-paced startup environment where your work goes live in hospitals today, not years in the future.
- **Collaborative team**: Join a venture-backed, mission-driven team with leading experts in the field.
- **Remote-friendly**: Many roles (e.g., Founding Sr. Data Engineer, ML Engineer, Sr. ML Engineer) are open to candidates anywhere in the US [greenhouse.io](http://job-boards.greenhouse.io/diligentrobotics). On-site roles available in Austin, TX, and field operations roles in various cities.
- **Competitive compensation**: Offers competitive salary, equity, and health plan coverage for individuals and dependents.
- **Diversity & inclusion**: An equal opportunity employer that values diversity and does not discriminate on any basis.

## Sources
1. [diligentrobots.com](https://www.diligentrobots.com/)
2. [diligentrobots.com - About](https://www.diligentrobots.com/about)
3. [diligentrobots.com - Careers](https://www.diligentrobots.com/join-our-team-1)
4. [greenhouse.io - Jobs](http://job-boards.greenhouse.io/diligentrobotics)
5. [cbinsights.com - Diligent Robotics](https://www.cbinsights.com/company/diligent-robotics)

## Other roles at Diligent Robotics

- [Part Time - Clinical Robot Associate - Dallas, TX (on-site, weekends)](https://feeny.ai/job/part-time-clinical-robot-associate-dallas-tx-on-site-weekends-diligent-robotics-md62jcxr65fq) — Dallas Texas, United States
- [Part Time - Clinical Robot Associate - Los Angeles, CA (on-site, overnight)](https://feeny.ai/job/part-time-clinical-robot-associate-los-angeles-ca-on-site-overnight-diligent-2nj5ytvqzayb) — Los Angeles California, United States
- [Manufacturing Reliability Engineer (Austin, TX; 50% travel to Milwaukee, WI)](https://feeny.ai/job/manufacturing-reliability-engineer-austin-tx-50-travel-to-milwaukee-wi-diligent-txhv59vxypmp) — Austin Texas, United States
- [Field Service Technician](https://feeny.ai/job/field-service-technician-diligent-robotics-chicago-1qp03f8key11) — Chicago, IL
- [Technical Support Specialist - Robotics](https://feeny.ai/job/technical-support-specialist-robotics-diligent-robotics-austin-texas-zbvrz5wvg3zb) — Austin Texas, United States
- [Senior Product Manager, Robotics & Autonomy](https://feeny.ai/job/senior-product-manager-robotics-autonomy-diligent-robotics-austin-texas-cwgfpjw9cedj) — Austin Texas, United States
- [Lead Clinical Robot Associate - Rochester, NY (On-Site)](https://feeny.ai/job/lead-clinical-robot-associate-rochester-ny-on-site-diligent-robotics-rochester-p9w1sfypf160) — Rochester New York, United States
- [Lead Clinical Robot Associate - Durham, NC (On-Site)](https://feeny.ai/job/lead-clinical-robot-associate-durham-nc-on-site-diligent-robotics-durham-north-1yfk795zzh1e) — Durham North Carolina, United States
- [Fleet Engineer](https://feeny.ai/job/fleet-engineer-diligent-robotics-austin-texas-dc9re7wqn7jx) — Austin Texas, United States
- [Part Time - Clinical Robot Associate - Rochester, NY (on-site, overnight)](https://feeny.ai/job/part-time-clinical-robot-associate-rochester-ny-on-site-overnight-diligent-fwyv80mw25c2) — Rochester New York, United States