---
title: 'Client Success Manager at Flip'
canonical: 'https://feeny.ai/job/client-success-manager-flip-los-angeles-q9pg90arf3ha'
type: 'job'
last_seen: '2026-11-05'
---

# Client Success Manager at Flip

- **Company:** Flip
- **Location:** Los Angeles, CA
- **Compensation:** $80k–$110k
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-05
- **Apply:** https://job-boards.greenhouse.io/flip/jobs/5471365008

## Job description

TITLE: Client Success Manager REPORTING TO: Client Success Lead LOCATION: Brooklyn, NY - OR - Marina del Rey, CA

Who Is Flip?

There are 3 runaway categories in B2B AI — coding, legal, and customer support. We're at the center of the third, with a one-of-one market position and hundreds of diehard fan clients, from Under Armour to Tory Burch to some of the largest healthcare institutions in the country.

The market is dividing into two camps: generic tooling-and-FDE players building custom agents from scratch, and industry-specific solutions winning on client love due to speed of ROI. We're firmly the latter. Retail and healthcare alone represent $5B+ TAMs each, and we're still early.

We built the company on a simple idea: the best way to grow is to have a reference list as long as your customer list. We're a team of 100+ now, with offices in NYC, LA, and the UK. Many people here will tell you it's the best place they've worked and the hardest they've worked. Both are true.

## What You’ll Do

As a Client Success Manager, you’ll work directly with our clients to make sure they are getting measurable value from Flip every day. You’ll help launch new customers, support and optimize existing accounts, troubleshoot issues, and become a trusted expert on how our product works within their business.

We are hiring across both our Healthcare and eCommerce/Retail verticals.

- Help customers launch successfully — partner with Sales and Client Success to move customers from signed contract through implementation and go-live.
- Become a product expert quickly — master Flip’s platform and understand the workflows, configurations, and integrations that power our customers' experiences.
- Own day-to-day client relationships — serve as a reliable point of contact for customer questions, requests, troubleshooting, and ongoing optimization.
- Make the extra test call — proactively test experiences, investigate issues, identify edge cases, and make sure what we deliver actually works for the customer.
- Dig beyond the initial request — learn to understand the “why” behind customer questions and identify the underlying problem they are trying to solve.
- Configure and optimize Flip — make changes within the platform and help customers continuously improve their voice and text experiences.
- Work alongside Product and Engineering — clearly document bugs, feature requests, and customer feedback so internal teams can quickly understand and act on them.
- Use data to understand performance — monitor customer metrics, identify trends, and help communicate the impact Flip is having on their business.
- Build incredible customer relationships — be responsive, organized, thoughtful, and someone our customers genuinely enjoy working with.
- Grow into greater account ownership — develop the technical, strategic, and commercial skills needed to independently manage increasingly complex and enterprise-level customers.

## What You Bring

- 3 years of experience in Customer Success, Implementation, Technical Support, Solutions, Account Management, or another client-facing role, ideally within a SaaS or technology company
- Comfortable working directly with B2B clients and managing multiple priorities at once
- Technically curious — you don’t need to be an engineer, but you should want to understand how software, integrations, APIs, and data work
- Strong problem-solving skills and a willingness to dig into an issue rather than immediately escalate it
- Comfortable working with data and using metrics to understand performance
- Extremely organized and detail-oriented — you follow through, close loops, and don't let client requests disappear
- High aptitude and agency — you learn quickly, take ownership, and use AI and other tools to get to outcomes faster

More About Us

- We're international, spanning the US, UK, and Canada
- We’ve raised $30M+ to date, including our recent $20M Series A — backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point, and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data
- This role can sit within either our Retail or Healthcare vertical, which will be determined at offer stage, both teams follow the same interview loop
- Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4 and a full week off at the end of the year
- In office 5 days/week

#FlippinLegend

Final compensation may vary based on location, experience, and qualifications. This role is also eligible for bonus and/or commission as well as equity, in accordance with company policy, and subject to board approval.

Compensation Range: $80,000—$110,000 USD

Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.

## About Flip

## Company Overview
- **One-liner**: Flip provides an AI-native employee experience platform that unites internal communications, HR self-service, AI workflows, and identity management for frontline and deskless workers.
- **Entity Type**: Private (VC-backed; total disclosed funding of at least $58M)
- **Headquarters**: Stuttgart & Berlin, Germany
- **Founded**: 2018
- **Founders**: Benedikt Brand and Giacomo (Giaco) – last name not publicly disclosed

## Core Business
- **Primary industry**: Frontline workforce technology / Human Resources (HR) SaaS
- **Target customers**: B2B – enterprises with large deskless workforces (e.g., retail, logistics, manufacturing, hospitality)
- **Mission**: “To change the world of work for frontline workers” – connecting every employee from first shift onward, regardless of email or device [getflip.com](https://www.getflip.com/).

## Products & Services
- **Flip Employee App**: A single mobile app that combines internal news, chat, knowledge base, HR self-service (payslips, time-off, onboarding), and identity management – all without requiring a corporate email or laptop.
- **Flip Flows**: No-code, AI-powered workflows that automate processes like incident reports, shift confirmations, and approvals, running 24/7.
- **Flip Fusion**: A generative AI tool that lets managers describe an app in plain language and have it built instantly for deployment to the entire frontline workforce (with authentication and role-awareness built in).
- **Frontline Identity**: Secure, biometrically-enabled single sign-on for deskless workers, supporting shared devices, badge taps, and easy integration with existing HR systems.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Total funding – $30M Series A (2023) plus $28M Series A extension (2025) = at least $58M raised [getflip.com/about-us](https://www.getflip.com/about-us/).
- **Notable Investors/Partners**: Announced strategic investors as part of Series A extension; partners include brands like Bosch, EDEKA, and MAHLE.
- **Growth Signals**: 1M+ users, over 1,000 customer brands; 95% app usage rate among clients; 164 total employees as of latest data (Built In profile) with continuous hiring in engineering, solutions, and HR; acquisition of The Bot Platform (2024) to enhance workflow capabilities.

## Competitive Advantages
- **AI-native from day one**: Flip Fusion enables custom app creation in minutes without developers – a strong differentiator for large, non-technical frontline teams.
- **Deskless-first design**: Built for shared devices, biometric login, and no corporate email – directly addressing the reality of 2.7 billion frontline workers globally.
- **All-in-one platform**: Combines communications, HR self-service, identity management, and workflow automation – replacing multiple point solutions.
- **High adoption**: 95% usage rate indicates strong user engagement and stickiness.

## Strategic Focus
- **AI-first expansion**: Recent $28M funding is explicitly earmarked to “deliver AI to the frontline” – deepening Fusion’s capabilities and automating more processes.
- **Product-led growth**: No-code tools and self-service features reduce the need for lengthy implementations, accelerating customer acquisition.
- **Market penetration**: Targeting enterprise retail, logistics, and manufacturing segments in Europe and beyond, with a remote-friendly hiring model that allows scaling across time zones.
- **Acquisition integration**: Fully absorbed The Bot Platform, adding workflow expertise to the existing Flip Flows offering.

## Why Work Here
- **Culture**: “Flipsters are passionate about what they do” – the company emphasizes trust, transparency, and autonomy. Flat hierarchies and founder accessibility (candidates meet co-founders during hiring) foster a close-knit, mission-driven environment.
- **Remote/Hybrid**: Fully remote-friendly within Europe; teams in Stuttgart, Berlin, and remote locations. Employees choose where they work each day, with modern “New Work” offices in Stuttgart and Berlin that include quiet zones, brainstorming corners, and bookable spaces. Occasional in-person events at headquarters.
- **Perks**: 30 days holiday, trust-based hours (no core working times), company pension subsidy, JobRad bicycle leasing, high-end equipment (Windows or MacBook, monitor, headset, webcam, docking station), corporate benefits portal with discounts, and workation options (subject to legal approval).
- **Engineering Culture**: Developers work in product teams (Backend, Frontend/Web, Mobile, Site Reliability). Interview includes small prep tasks and pair programming on-site. They value self-organisation and transparency.
- **Diversity**: Hiring across all departments; multiple languages encouraged; the platform itself serves a global, multilingual workforce.

## Sources
1. [getflip.com – Product overview](https://www.getflip.com/)
2. [getflip.com/about-us – Milestones, funding, team](https://www.getflip.com/about-us/)
3. [getflip.com/careers – Perks, culture, open positions](https://www.getflip.com/careers/)
4. [getflip.com/careers/jobs – Job listings with FAQ on remote, equipment, holiday](https://www.getflip.com/careers/jobs/)
5. [builtin.com/company/flip-0 – Company stats, headcount, year founded](https://builtin.com/company/flip-0)

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