---
title: 'Client Success Manager at Foodsmart'
canonical: 'https://feeny.ai/job/client-success-manager-foodsmart-united-states-kdkjc8p54xhw'
type: 'job'
last_seen: '2026-10-16'
---

# Client Success Manager at Foodsmart

- **Company:** Foodsmart
- **Location:** United States
- **Compensation:** $110k–$130k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-14
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.lever.co/foodsmart/2b7d628e-a07f-4eb3-9abe-572c05455bc8

## Job description

About us: Foodsmart is the leading Foodcare platform in the U.S., built to deliver nutrition-driven healthcare at scale. Powered by a national network of Registered Dietitians, Foodsmart combines personalized clinical nutrition care, behavior change tools, and food benefits to improve member health outcomes while lowering healthcare costs. Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver sustainable health outcomes. Through our highly personalized, digital platform, we guide more than 3 million members—including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers—on a tailored journey to eating well while saving time and money. Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go. We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible. Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food. In 2024, Foodsmart secured a $200 million investment from TPG’s Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations’ Sustainable Development Goals. This investment helps us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases. At Foodsmart, our mission is to make nutritious food accessible and affordable for everyone, regardless of economic status. We are committed to a set of core values that shape our culture and work environment: 👥 Customer First - You start with the member and work backwards. 🚀 Make It Happen - You act with urgency, use data, and hold high standards. 🤝 One Team - You collaborate with respect and commit as a group.

Whether you're a dietitian, a commercial leader, or a technologist, working at Foodsmart means being part of a team that is passionate, supportive, and driven by a shared purpose. Join us in transforming the way people access and enjoy healthy food.

About the role: The Client Success Manager is responsible for supporting a portfolio of Foodsmart’s health plan clients in close partnership with an Account Executive who will support renewal and growth of those accounts. This role is a relationship-driven, execution-focused role centered on delivering exceptional service, driving account retention, and managing issue resolution. You will serve as the primary point of contact for your clients, operating at the day-to-day level, accountable for ensuring program success and long-term partnership value.

You will:

Account Retention & Relationship Management

- Build and maintain strong working relationships within relevant client stakeholders while owning day-to-day operational and program leadership relationships across a defined portfolio of accounts, serving as the primary point of contact for operational needs, strategic initiatives, and service delivery while also fostering a culture of continuous improvement
- Help to drive account retention by maintaining high client satisfaction, proactively addressing service issues, and ensuring consistent program execution
- Participate in and lead regular client check-ins, business reviews, and strategic planning sessions, providing clear updates on commitments while partnering with the Account Executive to communicate product and service launches/updates
- Articulate both the qualitative and quantitative value of food and nutrition and the impact of our client partnerships

Operations & Service Delivery

- Execute established account management standards and processes with precision and consistency across your portfolio Respond quickly to client-raised issues, triaging and resolving execution-based problems in coordination with internal operations, clinical, product, and support teams
- Track and manage open action items, deliverables, and timelines to ensure nothing falls through the cracks
- Provide customer success and day-to-day support in partnership with Account Executive for complex accounts where dual staffing is needed
- Maintain accurate account documentation, meeting notes, and activity logs in CRM systems
- Coordinate with Product, Engineering, Finance, Sales, and Clinical Operations teams on implementation needs and ongoing account requirements

Program Strategy & Continuous Improvement

- Partner closely with Account Executives to develop and execute account strategies that drive success, improvement, and retention, and targeted expansion
- Lead client-specific program improvements and initiatives, including new program launches and benefit expansions
- Understand data deeply and use it to drive changes in account strategy; interpret and present ROI and clinical metrics that demonstrate value to clients
- Prepare and deliver client-facing reporting and materials, including performance updates, program summaries, and business reviews
- Serve as an internal liaison for client needs, flagging issues and opportunities to the appropriate team members

Marketing & Member Engagement

- Lead delivery of marketing campaigns that drive member enrollment and engagement, ultimately contributing to client satisfaction and retention
- Work closely with the Foodsmart marketing team to adapt existing materials to client needs and co-create campaigns based on each client's unique situation and member population
- Leverage marketing data and campaign analytics to refine strategies and report on outcomes to clients

Performance Monitoring

- Monitor key program metrics including member enrollment, utilization, engagement, and clinical outcomes for assigned accounts
- Identify and address performance gaps or at-risk accounts proactively, escalating to senior leadership as appropriate
- Support and lead business review preparation and follow-up on resulting action plans

You are:

- Someone who executes reliably, follows through completely, and thinks strategically about your accounts
- Responsive and dependable — your clients know they can count on you to respond quickly, resolve issues, and keep programs running smoothly
- Skilled at building trust at every level of the client organization, from day-to-day managers to executive sponsors
- Data-driven in how you make decisions and demonstrate value
- Trusted by senior leaders to manage your portfolio independently while delivering excellent service when partnering with Account Executive on higher-complexity accounts
- Adept at escalating the right things at the right time while managing to performance targets

You have: Required:

- 2-5+ years of experience in account management, client services, or healthcare consulting, in a client-facing or relationship development capacity
- Strong organizational skills with a track record of managing multiple accounts or workstreams simultaneously
- Excellent communication and interpersonal skills, with the ability to build trust
- Data-driven mindset with experience analyzing clinical outcomes, marketing data, and campaign performance
- Proficiency with CRM platforms (Salesforce or equivalent)

Preferred:

- Experience with food-as-medicine programs, nutrition benefits, SDOH interventions, telehealth, wellness, or related health services
- Familiarity with health plan operations and lines of business (Medicare Advantage, Managed Medicaid, Commercial)
- Experience working directly with marketing agencies or internal marketing teams on campaign development
- Experience in a startup or small company environment
- Understanding of complex contracting and provider agreements within health plans and health systems
- Bachelor's degree in business, public health, nutrition, healthcare administration, or a related field

About our benefits and perks: ✅ Remote-First Company ✅ Unlimited PTO ✅ Flexible & remote location ✅ Healthcare Coverage (Medical, Dental, Vision) ✅ 401k & bonus ✅ Registered Dietitian Sessions

Foodsmart is an Equal Opportunity Employer. It is our firm policy to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin, citizenship status, religious creed, age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

## About Foodsmart

## Company Overview
- **One-liner**: Foodsmart is a leading telenutrition and foodcare platform that connects members with registered dietitians and provides personalized food benefits to improve health outcomes.
- **Entity Type**: Private (Series C, total funding $314.8M)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2010
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Wellness and Fitness Services (telehealth nutrition)
- **Target customers**: B2B2C – employer-sponsored health plans, Medicaid managed care organizations, Medicare Advantage plans, commercial insurers, and individual consumers
- **Mission statement**: “Alleviate the world of chronic conditions through one simple thing that is fundamental to all of us: food.”

## Products & Services
- **Foodsmart Platform**: A digital telenutrition and foodcare solution that combines evidence-based medical nutrition therapy, sustainable behavior change tools, and personalized food benefits management. Members work one-on-one with a registered dietitian and can access food incentives and benefits.
- **Registered Dietitian Network**: The largest national network of licensed registered dietitians, available for virtual consultations.
- **Food Benefits Management**: Helps members navigate and use food-related benefits (e.g., produce prescriptions, grocery allowances) to make healthy eating more affordable.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding of **$314.8M** (11 funding rounds); annual revenue of **$5.6M** (latest fiscal year)
- **Notable Investors/Partners**: Zaffre Investments, Seventure Partners, Espresso Capital (led debt financing)
- **Growth Signals**:
  - Over **3 million members** served
  - Headcount of **431 employees** (+12.2% YoY)
  - Raised **$10M Series C** in January 2024
  - Expanding into new health plan partnerships and Medicare/Medicaid channels
  - Strong LinkedIn growth: +244% followers year-over-year

## Competitive Advantages
- **Largest national network of registered dietitians** – scale creates a defensible moat in telenutrition
- **Integrated food benefits engine** – goes beyond coaching to actually help members afford healthy food (e.g., produce prescriptions, grocery discounts)
- **Personalized, evidence-based approach** – care plans tailored to individual health needs, supported by ongoing dietitian relationships
- **Proven outcomes** – drives lasting behavior change and reduces chronic condition risks, appealing to payers and employers

## Strategic Focus
- Deepening partnerships with health plans (Medicaid, Medicare, commercial) and large employers
- Scaling the network of registered dietitians and expanding into new geographic markets
- Enhancing the platform’s clinical quality and data analytics to demonstrate ROI for clients
- Expanding food access and benefits offerings (e.g., “Food Access & Benefits” product line)
- B2B growth – hiring a VP of Partnerships and a Senior Product Manager for B2B Growth

## Why Work Here
- **Remote-first culture** – most roles are fully remote (US-based)
- **Mission-driven** – directly tackling chronic disease through nutrition, offering purpose-driven work
- **Perks & benefits** (per Built In):
  - Company equity and performance bonuses
  - Generous parental leave
  - Health, dental, and vision insurance
  - 401(k) with disability and life insurance
  - Pet-friendly office (for those who visit HQ)
  - Free snacks and drinks at HQ
  - Generous PTO, paid holidays, and paid volunteer time
- **Growth opportunities** – company is scaling (12% headcount growth) with roles in engineering, product, data science, clinical, and commercial functions
- **Team culture** – though employee rating is 3.0/5.0 (115 reviews), strengths cited include work-life balance (3.5) and mission alignment

## Sources
1. [foodsmart.com – About Us](https://foodsmart.com/about-us)
2. [foodsmart.com – Careers](https://foodsmart.com/careers)
3. [linkedin.com – Foodsmart Company Profile](https://linkedin.com/company/hellofoodsmart)
4. [builtin.com – Foodsmart Company Profile](https://builtin.com/company/foodsmart)
5. [jobs.lever.co – Foodsmart Open Positions](https://jobs.lever.co/foodsmart)

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