--- title: 'Client Success Manager at fun.xyz' canonical: 'https://feeny.ai/job/client-success-manager-fun-xyz-singapore-9mf3hgn8s24q' type: 'job' last_seen: '2026-10-14' --- # Client Success Manager at fun.xyz - **Company:** fun.xyz - **Location:** Singapore - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-16 - **Last confirmed live:** 2026-10-14 - **Apply:** https://jobs.lever.co/funxyz/1b3f91ea-952a-422e-989b-a64688b92d29 ## Job description Capital markets are undergoing a fundamental shift. Assets that live in fragmented systems and manual workflows are moving onto blockchains, systems designed to move and store value more transparently and efficiently. While this unlocks more open and programmable financial systems, it also introduces significant complexity. For most users, interacting with this new infrastructure is still too difficult. Fun builds the infrastructure that powers consumer-facing fintech applications, handling onboarding, account access, and money movement so users can interact with blockchain-based systems as seamlessly as they do with traditional finance. For fintech builders, Fun provides a best-in-class onboarding and deposit stack that drives conversion and unlocks user growth. We operate at the intersection of financial infrastructure, complex engineering, and product experience. ## About the Role Our enterprise clients are some of the largest applications in crypto, and we hold ourselves to the best service experience in the market. Based in our Singapore office, you will own a named share of the enterprise book and cover the rest, so a client working Asia hours always has someone who knows their account. You will also take a share of our mid-market clients and work with our Client Success lead to automate that work away. As mid-market moves onto the product, your time moves onto enterprise. That is the intended path of the role, not a side effect of it. ## What You'll Do - Own enterprise relationships. A named share of the book: standing syncs, regular reviews, escalation when something breaks, and meeting clients in person. - Be the second pair of hands. Cover the rest of the enterprise book so no client depends on one person being available. - Own renewals and expansion. Keep your accounts renewing, spot the client whose usage has outgrown their tier, and keep our CRM straight enough that nothing is a surprise. - Take mid-market, then automate it. Triage and kickoff for your share of mid-market, and build the self-serve alternative with the Client Success lead. - Use AI, and speak EPD. Claude daily for drafting, data and turning recurring client questions into documentation rather than a faster reply — and give engineering, product and design the written context they need without becoming a bottleneck. Required Skills and Qualifications - 5+ years in client success or technical account management, owning named enterprise accounts at an API, infrastructure or payments company. - Technical range to follow an integration and answer most questions yourself. You do not need to write production code. - Strong AI skills and real fluency with Claude or an equivalent — already using it to do more than you otherwise could. - Honest and forthright. You can run a difficult conversation, a renewal and a pricing discussion rather than defer any of them. - Excellent async operator across time zones, and a strong internal communicator with engineering, product and design. ## Nice to Have - Crypto experience, particularly DeFi protocols, perps venues, prediction markets or exchanges. - Payments or on-ramp background. - SQL, or enough familiarity with a BI tool to answer your own data questions. What Sets You Apart - You have held accounts where a slow answer had a real cost. - You are happy hosting clients and working a conference, and you also do the unglamorous operational work. We need both, not one. - When a process is broken you document it, automate it or kill it. - You would rather tell a client an uncomfortable truth early than a comfortable one late. Why Join Us: ● Shape the future of payments and programmable money ● Work with bleeding-edge tech in a domain where innovation moves fast ● Join a mission-driven team focused on access, openness, and trust ● Be a key contributor, not just a cog—your work will ship fast and matter ● Collaborate with top-tier protocols, builders, and financial infrastructure providers Location and Work Environment: This role is primarily in-person at our Singapore Headquarters. We work together Monday through Thursday for fast, iterative collaboration and optional WFH Fridays to reset and recharge. ## About fun.xyz ## Company Overview - **One-liner**: Fun builds financial infrastructure for modern capital markets, providing a unified layer where digital assets and fiat converge for instant, global, programmable value movement. - **Entity Type**: Private (Series A) - **Headquarters**: New York, NY, USA - **Founded**: 2022 - **Founders**: Alex Fine (Co-Founder & CEO) ## Core Business - **Primary industry**: Financial infrastructure / Cryptocurrency payments - **Target customers**: B2B – large fintech platforms, applications that need high-converting, white-label deposit/withdrawal/settlement flows - **Mission**: “Financial infrastructure for modern capital markets. Built for the next era of money.” – unify fiat and digital assets into a seamless, global layer. ## Products & Services - **Deposit** (launched 2026): A new category for global payments that replaces fragmented on-ramps and bridges with a single, unified flow. [fun.xyz/linkedin post via Coindesk](https://linkedin.com/company/funxyz) - **Exchange OS** (announced 2026): A protocol upgrade that democratizes market creation on X (likely referring to a blockchain platform). [linkedin.com/company/funxyz](https://linkedin.com/company/funxyz) - **White-label checkout platform for web3**: Enables users to execute on-chain actions using cards, EVM tokens, or centralized exchanges. [builtin.com/company/funxyz](https://builtin.com/company/funxyz) - **Settlement & payment flows**: Engineered around user behavior, powering deposits, withdrawals, and settlement for the largest fintech applications. ## Market Standing - **Valuation/Market Cap**: Not disclosed. Total funding of **$82.9M** (Seed rounds $3.9M + $7.0M, Series A $72.0M). - **Key Metric**: Revenue not publicly available (third-party estimate of $30K may be nominal). Series A announced in May 2026. - **Notable Investors/Partners**: Multicoin Capital and SignalFire (co-led Series A), Streamlined, Infinity Ventures, Cory Levy, JAM Fund, Pharsalus Capital. - **Growth Signals**: - Headcount grew **109.3% YoY** to 28 employees. - Opened a Singapore office (APAC expansion). - Monthly website traffic grew **1,078.1% YoY**. - Currently hiring for 10 roles (Backend, Product, Sales, etc.). ## Competitive Advantages - **Unified infrastructure** – Eliminates fragmentation between fiat and crypto, on-ramps, bridges, and chains. - **White-glove, white-label** approach – Built around each client’s user behavior for highest conversion. - **Engineering craftsmanship** – “Good enough is never enough” culture; deep tech stack (Solidity, TypeScript, Python, Kubernetes, etc.). - **Early mover** in the “internet capital markets” category with strong investor backing. ## Strategic Focus - **APAC expansion** via Singapore office and local hiring. - **Acquisitions** to deepen infrastructure (funds from Series A). - **Scaling the team** – actively hiring engineers, product designers, and business development leads. - **Product development** – advancing Exchange OS and Deposit as core platforms. ## Why Work Here - **Culture**: Values of _Relationships_, _Craftsmanship_, and _Whatever it takes_ – a team of exceptional engineers taking ownership, sweating details, and solving high-leverage infrastructure problems. - **Work model**: Hybrid – offices in New York, NY and Singapore. OnSite workspace per Built In; job postings list hybrid. - **Team**: Small but hyper‑growth (28 employees, +109% YoY); strong talent from Amazon, MIT Media Lab, OP Labs, Netflix. - **Perks**: Not formally listed, but the Series A announcement emphasizes “most meaningful work of your career” and a focus on craft. Likely competitive compensation and equity in a well‑funded startup. ## Sources 1. [fun.xyz/about](https://fun.xyz/about) 2. [fun.xyz/news/series-a](https://fun.xyz/news/series-a) 3. [linkedin.com/company/funxyz](https://linkedin.com/company/funxyz) (company page and job postings) 4. [builtin.com/company/funxyz](https://builtin.com/company/funxyz) 5. [jobs.lever.co/funxyz](https://jobs.lever.co/funxyz) (careers page) ## Other roles at fun.xyz - [L2 Support Associate](https://feeny.ai/job/l2-support-associate-fun-xyz-new-york-tdfn6eshe4ez) — New York, NY - [Senior Support Lead](https://feeny.ai/job/senior-support-lead-fun-xyz-new-york-z98rkrfcfs3n) — New York, NY - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-fun-xyz-new-york-m6jtb49an62b) — New York, NY - [Forward Deployed Engineer, Enterprise](https://feeny.ai/job/forward-deployed-engineer-enterprise-fun-xyz-new-york-ypqd5cdqcz9p) — New York, NY - [Head of Compliance](https://feeny.ai/job/head-of-compliance-fun-xyz-new-york-1dkcnxjykwej) — New York, NY - [Senior Product Marketing Manager](https://feeny.ai/job/senior-product-marketing-manager-fun-xyz-new-york-s7wqqmy0bk2n) — New York, NY - [Senior Product Designer](https://feeny.ai/job/senior-product-designer-fun-xyz-new-york-s1vk5n430t1p) — New York, NY - [Business Development](https://feeny.ai/job/business-development-fun-xyz-new-york-5cx9dh4ss6dd) — New York, NY - [Protocol Engineer (Singapore)](https://feeny.ai/job/protocol-engineer-singapore-fun-xyz-singapore-ysk6k1wk0jvh) — Singapore - [Protocol Engineer](https://feeny.ai/job/protocol-engineer-fun-xyz-new-york-jb4jex5zrfn3) — New York, NY