---
title: 'Client Success Manager (Health Plans/PBM) at Vida Health'
canonical: 'https://feeny.ai/job/client-success-manager-health-plans-pbm-vida-health-united-states-waxtvcg4ftdd'
type: 'job'
last_seen: '2026-10-14'
---

# Client Success Manager (Health Plans/PBM) at Vida Health

- **Company:** Vida Health
- **Location:** United States
- **Compensation:** $140k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-29
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.lever.co/vida/fbfc16dd-a976-4674-851d-c150057fba8b

## Job description

## ABOUT US

At Vida, we help people get better- and we're helping the healthcare system get better, too.

Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.

By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.

As a Client Success Manager(Health Plans/PBM) at Vida, you will play an integral role in understanding the needs and priorities of Vida’s clients. You will be “the face of Vida” to provide client delight and exceed expectations at all touchpoints in the client journey. This includes working closely with clients as well as internal teams at Vida in the development of our business strategies and programs. This role requires a high level of communication, relationship building, and business judgment to be successful, including performing data analysis, leading projects with internal constituencies, such as sales, marketing, and product as well as external partners.

If you thrive in a fast-paced startup environment, enjoy working with internal/external partners and customers, want to be involved in the cutting edge of healthcare, and think strategically about business and partnership opportunities, this role may be for you.

Responsibilities:

- Be “the face of Vida” and ensure Vida is successful, while also maintaining client satisfaction throughout the client journey.
- Own end-to-end client relationships from planning, launch, ongoing management and renewal.
- Be the storyteller of Vida’s mission, value propositions and impact through qualitative and quantitative analysis to both our clients and internal Vida team.
- Understand priorities among clients and key stakeholders as well as up-sell opportunities.
- Present analysis & make strategic recommendations to leadership.
- Co-create the marketing and engagement playbook for Vida’s client profiles.
- Lead internal collaboration efforts across various functions which include product, design, engineering, analytics, sales and marketing, to develop and implement solutions addressing client needs, furthering Vida’s goals as well as success with the client.
- Additional responsibilities as assigned.

Requirements:

- Bachelor’s Degree at minimum.
- 5+ years of experience in account management, sales, customer success or other external-facing roles, ideally in a health tech company/healthcare industry, or from a management consulting background. PBM experience required.
- Familiarity with the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry.
- Familiarity with key healthcare administration/payer processes.
- Critical thinking skills, ability to analyze data, identify gaps and risks and work with stakeholders, both internal and external, to create and implement recommendations for improvement.
- Ability to create and utilize work-plans to effectively prioritize and manage multiple concurrent client priorities and tasks across one or more work-streams.
- Professional and polished written and verbal communication skills, ability to effectively summarize information and present findings and recommendations to internal and client leadership.
- Ability to develop and maintain leadership level relationships internally and externally.
- Must be a self-starter with the ability to work independently or in a team environment and have an ownership mentality.
- Must be comfortable with navigating ambiguity and have the ability to strategically prioritize.
- Must be very organized and a team player.
- Proficient in the use of web and mobile technologies, powerpoint, and excel.
- Passionate about Vida’s mission.

Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.

Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.

**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.

Please note: Applicants must be authorized to work in the U.S. as Vida is unable to sponsor work visas for any position. All Vida Employees must reside in/be able to work from the U.S.- international work is prohibited. Job postings at Vida will remain open through end of year, until filled.

#LI-remote

## About Vida Health

## Company Overview
- **One-liner**: Vida Health is a virtual care company that provides personalized, AI-driven programs for managing chronic physical and behavioral health conditions like diabetes, obesity, depression, and hypertension.
- **Entity Type**: Private (Total Funding: $216.5M)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2014
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Healthcare IT / Virtual Care / Digital Health
- **Target customers**: B2B — self-insured employers (Fortune 1000), major national health plans, and large healthcare providers
- **Mission or purpose statement**: "We help people get better — and we’re helping the healthcare system get better, too." The company focuses on the 80% of U.S. healthcare spend attributed to chronic conditions.

## Products & Services
- **Vida Platform (Mobile App & Web)**: A cloud-based platform that pairs users with a network of licensed healthcare providers (dietitians, therapists, health coaches) and delivers AI-driven insights. Integrates with 100+ devices and apps for real-time data capture.
- **Chronic Condition Programs**: Personalized programs for diabetes, obesity, depression, hypertension, and other co-occurring conditions.
- **Employer & Payer Solutions**: A white-label or integrated solution for employers and health plans to activate, engage, and empower members to improve health outcomes and reduce costs.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Annual Revenue of $110M (as of latest available data); Total Funding of $216.5M.
- **Notable Investors/Partners**: Investors include Khosla Ventures, StartX, Aspect Ventures, Canvas, Workday, Nokia, Ally Bridge Group, Centene, AVP, and Hercules Capital. Partners include Fortune 1000 companies and major national payers.
- **Growth Signals**: Headcount grew 16% year-over-year to 432 employees. Distributed workforce across 11 countries. Active job postings (9 as of latest data) indicate ongoing hiring, though posting trends show a recent monthly decline of 10%.

## Competitive Advantages
- **Integrated Physical + Behavioral Health**: Vida uniquely combines coaching, therapy, and medical nutrition in a single platform, addressing the high co-morbidity of chronic physical and mental health conditions.
- **Deep Data & AI Integration**: The platform captures real-time data from 100+ devices and apps, using AI-driven insights to personalize care and provide ROI data to payers.
- **Trusted by Large Enterprise**: Backed by major payers (Centene) and trusted by Fortune 1000 clients, providing a strong distribution moat in the B2B healthcare space.

## Strategic Focus
- **Scaling Enterprise Sales**: Recent job postings for a "VP of Sales- Taft-Hartley & Labor Markets" and "Client Success Director- PBM Partner Lead" indicate a push into union/labor markets and pharmacy benefit management partnerships.
- **AI & Data Infrastructure**: Hiring for a "Commercial AI Administrator" and senior engineering roles suggests continued investment in AI-driven care models and data operations.
- **Clinical Expansion**: Focus on chronic conditions that account for the majority of U.S. healthcare costs, aiming to deliver measurable cost savings and health outcomes.

## Why Work Here
- **Mission-Driven Work**: "Do work that changes lives. Starting with yours." The company emphasizes a compassionate, innovative, and clinically impactful environment.
- **Remote-First Culture**: The vast majority of current open positions (including engineering, clinical, and operations roles) are listed as "Remote — Full Time" for candidates in the United States.
- **Total Rewards**: Offers company equity, generous parental leave, dental and health insurance, Flexible Spending Account (FSA), tuition assistance, pet-friendly office (HQ), free snacks/drinks, and customized development tracks.
- **Engineering & Tech Culture**: Tech stack is modern and robust (Python, Django, React Native, Kubernetes, Google Cloud Platform, Snowflake, MLflow), offering exposure to full-stack, data, and AI/ML engineering in a healthcare context.
- **Employee Sentiment**: Employer rating is 3.3/5.0 (292 reviews). Work-life balance scores highest (3.7), while career growth scores lowest (3.0), which is typical for high-growth startups.

## Sources
1. [LinkedIn Company Page](https://linkedin.com/company/vida-health)
2. [Vida Health Careers Page](https://www.vida.com/careers/)
3. [Lever.co Job Board](https://jobs.lever.co/vida)
4. [Vida Health Leadership Team](https://www.vida.com/our-team/)
5. [Built In San Francisco Profile](https://builtin.com/company/vida-health)

## Other roles at Vida Health

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- [Backend Software Engineer II- Data Platform](https://feeny.ai/job/backend-software-engineer-ii-data-platform-vida-health-united-states-kt2f1rket7ww) — United States
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- [Director of Payer Sales](https://feeny.ai/job/director-of-payer-sales-vida-health-united-states-gsrrd92c4qje) — United States
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