---
title: 'Client Success Manager at Innovid'
canonical: 'https://feeny.ai/job/client-success-manager-innovid-new-york-gvqegqhj6btg'
type: 'job'
last_seen: '2026-09-10'
---

# Client Success Manager at Innovid

- **Company:** Innovid
- **Location:** New York, NY
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/innovid/jobs/8700617002

## Job description

Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry’s core ad infrastructure for omnichannel planning, buying, and billing. ‍ We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.

We’re looking for a client-focused, strategic thinker to join our team as a Client Success Manager. In this role, you’ll be the trusted day-to-day partner for a portfolio of clients—driving communication, ensuring flawless execution, and translating performance insights into long-term growth strategies. You’ll collaborate closely with internal teams and senior leadership to deliver exceptional client experiences, connect business goals to actionable solutions, and uncover new opportunities for impact. If you thrive in a fast-paced, cross-functional environment and are passionate about building lasting client relationships that drive results, this role is for you.

What You Will Do:

- Act as the primary day-to-day contact for a portfolio of client accounts, ensuring exceptional communication, support, and customer service.
- Partner with senior leadership to connect short-term campaign execution with long-term strategic goals.
- Analyze client business objectives and campaign performance to uncover insights, surface opportunities, and guide conversations toward growth.
- Lead proactive discussions that strengthen client relationships through data-driven recommendations and strategic alignment.
- Coordinate internal cross-functional teams to ensure deliverables, timelines, and expectations are met across all projects.
- Contribute to Quarterly Business Reviews (QBRs) by preparing clear, concise summaries of performance, learnings, and next steps.
- Support revenue retention and growth by maintaining delivery consistency, aligning planning with client objectives, and identifying expansion opportunities.
- Validate billing details and collaborate with internal teams to resolve discrepancies, ensuring accuracy and reinforcing the connection between campaign delivery and financial integrity.

What You Will Need:

- Proven project management skills, with the ability to manage the day-to-day operations and implementation for the cross-functional internal team and external teams on assigned accounts.
- Exceptional organizational abilities, ensuring seamless coordination of cross departmental tasks, timelines, and deliverables
- Proficient in Microsoft Office Suite, with advanced skills Excel (data analysis and reporting)
- Meticulous attention to detail, ensuring accuracy and consistency in all client deliverables.
- Highly self-motivated and proactive, with a strong sense of ownership and accountability.
- Strategic and critical thinker, able to connect client goals with actionable solutions and measurable outcomes.
- Exceptional interpersonal and relationship-building skills, fostering trust and collaboration with clients and internal teams.
- Revenue-driven mindset, consistently focused on client retention, growth, and long-term business impact.
- AI-forward mindset, comfortable testing and utilizing AI tools to drive daily workflow efficiencies and improve productivity.

What We Offer:

- The Best of Both Worlds: Be part of the Innovid team while enjoying the full range of perks and benefits offered by Mediaocean.
- Work-Life Balance: Open Paid Time Off (PTO), Flexible schedule, Company holidays, paid parental leave
- Total Rewards: Competitive salary, Full benefits package, Referral bonuses, Recognition awards, 401(k) with company match, Company HSA contribution up to $2,400
- Comprehensive Benefits: Medical/Dental/Vision/Pharmacy, Health Savings Account (HSA)/Flexible Spending Account (FSA), Mental health support, Life & Disability insurance, Family planning & fertility benefits, Pet insurance, Legal & ID theft protection, Retirement planning, Medicare assistance, Employee Assistance Program (EAP),
- Wellness Focus: Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York), Wellness Seminars (physical, mental, financial, social) as well as opportunities to compete in companywide health challenges with prizes
- Award-Winning Company Culture: Professional development with a dedicated Talent Development team, Employee Resource Groups (ERGs), Philanthropy & awareness programs, Mentorship programs, In-office and virtual events & celebrations, Various volunteer & donation opportunities, Innovative and collaborative work environment,
- Offices in major cities around the world, unlimited snacks, and a cross-company collaboration unlike anywhere else.
- The base pay range for this position is $75,000 - $105,000 per year. The determination of what a specific employee in this job classification is paid and titled depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.
- This information is provided per New York City’s salary disclosure law.

## #LI-DB1

There is no such thing as the perfect resume, or someone that checks every box. At Innovid, we are generous with our time and knowledge, and always ready to teach. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid.

Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti-racist organization. We're committing to creating an inclusive and equitable workplace for all of our employees. You can read more about our commitment to DEI [here](https://www.innovid.com/diversity-equity-inclusion/).

If you are located within the EEA and subject to GDPR or are a California resident subject to the California Consumer Privacy Act, [click here](https://cdn.prod.website-files.com/66b3742708fa503f625d311d/675c6ef2142d293f049c6df5_Innovid%20CCPA%20%26%20GDPR%20Applicant%20notifications.pdf) to understand how Innovid processes your personal information and how you can exercise your rights.

We have received reports of individuals posing as Innovid representatives and authorizing work for freelancers. As part of the scam, the freelancers are asked to pay for money transfers before receiving compensation for their work. Please do not engage with anyone on social media or via telegram offering consulting work from Innovid. Carefully check the email address of any solicitor. Non-Innovid email addresses (such as Gmail, Yahoo, etc.) should be ignored. To validate that an offer from our company is legitimate, please contact us at Info@Innovid.com

## About Innovid

## Company Overview
- **One-liner**: Innovid is the leading independent omnichannel advertising platform that empowers marketers to create, deliver, measure, and optimize ad experiences across CTV, digital, linear, and social channels.
- **Entity Type**: Private (acquired by Mediaocean in 2024, operates as a standalone business unit)
- **Headquarters**: New York, New York, USA
- **Founded**: 2007
- **Founders**: Zvika Netter, Tal Chalozin, and Dror Gurevich

## Core Business
- **Primary industry**: Advertising Technology (Ad Tech)
- **Target customers**: B2B – enterprise advertisers, agencies, and publishers
- **Mission statement**: “Empower the world’s top advertisers and publishers to create, deliver, measure, and optimize ad experiences that drive meaningful consumer connections and business growth.”

## Products & Services
- **Innovid Platform (Omnichannel Ad Serving)**: Independent ad serving and measurement across CTV, digital, linear, and social channels. Allows for creative personalization, delivery, real-time optimization, and cross-channel measurement.
- **Innovid iQ (Measurement & Analytics)**: Unified cross-channel measurement, attribution, and analytics to understand campaign performance and ROI.
- **Innovid Harmony**: AI-driven creative optimization tool that generates personalized video ad versions at scale.
- **Flashtalking (post-2025 merger)**: Complementary ad serving and measurement technology, now integrated under Innovid to provide a transparent, scalable alternative to walled-garden platforms.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (privately held by Mediaocean). Prior to going private in 2024, Innovid was publicly traded on NYSE (CTV) with a market cap of approximately $300–400 million.
- **Key Metric**: Total Funding (historical) – Approximately $200M+ raised from investors including Sequoia Capital, Goldman Sachs, and Genacast Ventures before IPO. Post-IPO, acquired by Mediaocean in a deal valued at ~$650 million.
- **Notable Investors/Partners**: Mediaocean (parent company), Sequoia Capital, Goldman Sachs, Genacast Ventures. Key partners include major publishers and ad agencies globally.
- **Growth Signals**: In 2025, Innovid merged with Flashtalking to create a unified independent ad tech platform. The company processes trillions of impressions and serves thousands of publishers. Recognized as “Most Innovative TV Advertising Technology” by AdExchanger (2024) and named a “Top 50 Programmatic Power Player” by AdExchanger (2024).

## Competitive Advantages
- **Independence**: The only major independent omnichannel ad serving platform not owned by a walled garden (Google, Amazon, Meta), offering transparent, unbiased measurement.
- **Scale & Integration**: Processes trillions of impressions; integrated with Mediaocean’s core ad infrastructure for planning, buying, and billing, creating a seamless workflow for advertisers.
- **CTV Leadership**: Strong focus on connected TV (CTV) advertising, a rapidly growing segment.
- **AI-Powered Creative**: Innovid Harmony uses AI to automate creative personalization and optimization, improving conversion rates by up to 45%.

## Strategic Focus
- **Merger Integration**: Successfully integrating Flashtalking to create a unified, scalable platform.
- **Omnichannel Expansion**: Deepening capabilities across linear TV, digital, and social channels to provide a truly unified view.
- **Independence & Transparency**: Positioning as the transparent alternative to big-tech platforms, emphasizing unbiased data and measurement.
- **AI & Automation**: Leveraging AI for creative optimization, real-time campaign adjustments, and predictive analytics.

## Why Work Here
- **Culture**: Described as “family-centric, generous, daring, and unbeatable.” Emphasizes work/life balance (“celebrate based on achievements, not on who worked the longest hours”) and giving back (paid volunteer time, community partnerships).
- **Hybrid Work Model**: Operates a hybrid environment that balances in-office collaboration with remote work flexibility.
- **Diversity & Inclusion**: 46% of global workforce and 44% of managers identify as female; 26% of U.S. workforce from underrepresented ethnic backgrounds. Strong commitment to DE&I with partnerships with Out In Tech, Posse Foundation, and other organizations.
- **Benefits**: Comprehensive medical, dental, FSA, life insurance, short-term disability, 401(k) matching, generous PTO, and parental leave policies audited for equality.
- **Learning & Growth**: Encourages internal and external training programs; promotes career development.
- **Global Presence**: Offices in New York, Buenos Aires, London, and other locations, offering a diverse, international work environment.
- **Engineering Culture**: Focus on innovation, AI, and scale; roles include Cloud Infrastructure Engineer, Data Scientist, Senior Software Engineer, and Software Engineer across multiple teams.

## Sources
1. [Innovid Official Website](https://www.innovid.com/)
2. [Innovid About Us](https://www.innovid.com/about-us)
3. [Innovid People, Culture, and Equity](https://info.innovid.com/about-us/people-culture-and-equity)
4. [Innovid Jobs (Greenhouse)](https://job-boards.greenhouse.io/innovid)

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