---
title: 'Client Success Manager at Liaison International'
canonical: 'https://feeny.ai/job/client-success-manager-liaison-international-united-states-7esb6e46k0x3'
type: 'job'
last_seen: '2026-09-14'
---

# Client Success Manager at Liaison International

- **Company:** Liaison International
- **Location:** United States
- **Compensation:** $62k–$80k
- **Work type:** hybrid
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-14
- **Apply:** https://www.liaisonedu.com/open-positions/?gh_jid=5416457008

## Job description

At Liaison, we’ve helped higher education institutions build better, more diverse classes for three decades. You may recognize us as the company behind the Centralized Application Service (CAS), Enrollment Marketing services and platform (EMP), SlideRoom, Time2Track, TargetX (CRM) and Othot.

Everything we do is focused on taking that proven success and expanding its scope and scale. Over 31,000 programs on more than 1,000 campuses see us as a forward-thinking partner integral to meeting their total enrollment goals — and we’re building the data- and mission-driven team that will reinforce our role for decades to come.

The Client Success Manager is a campaign strategist and relationship manager responsible for understanding their clients' specific needs, strategizing best options, and executing plans in collaboration with the Enrollment Marketing division. The CSM also manages all aspects of client projects and coordinates with internal teams to ensure on-time campaign launches. This role utilizes Liaison's enrollment marketing software and leverages various marketing channels to launch college marketing initiatives which can include print, email, and digital ads. CSMs deliver high-level customer experience, ensure successful client account operations, and provide high-quality project execution.

This position requires a talented individual that excels across multiple functions including relationship building, strategic consulting, project management and delegation, and data-driven decision-making.

We are seeking a highly organized and motivated individual, able to balance client relationships and the tasks needed to facilitate successful enrollment marketing projects. The CSM will be leading virtual client meetings, so the ability to make good decisions in a timely and confident manner is crucial. They will need to be able to maintain a positive attitude while working under pressure and remain a strong member of various internal working groups.

Responsibilities:

- Understand client needs, develop omni-channel marketing campaigns (print, email, digital ads, etc.), using Liaison's software, working with appropriate internal teams to oversee project execution and data-driven assessment.
- Deliver exceptional customer experience, manage relationships, and identify upsell opportunities, working with internal account and product teams and as applicable.
- Lead client meetings and manage client expectations, communicating on a regular basis and documenting the work to ensure that other internal stakeholders have access to relevant information.
- Create and maintain campaign production timelines, sharing with clients and internal teams to keep project plans up to date so that campaigns launch as intended.
- Understand contract details and be able to translate them into project components to align with client goals and monitor billing/invoicing with operations team.
- Collaborate with Enrollment Marketing division teams to ensure seamless campaign execution.
- Manage multiple priorities, maintain high-quality results, and demonstrate a track record of success.
- Learn software and technology quickly, adapting as campaign platforms and components continuously evolve.
- Take initiative, think critically, and improve processes.
- Maintain understanding of higher education trends and industry overall.
- Understand marketing strategy and communication flows.

Position Requirements:

- Bachelor's degree (Master’s preferred)
- Minimum of 3 years of relevant experience in account management or other client-facing positions, preferably in the higher education industry.
- Knowledge of higher education market (on-campus work experience preferred).
- Track record of successfully managing multiple priorities and maintaining high-quality results.
- Experience with project management and/or marketing automation platforms.
- Understanding of marketing strategy and communications flow
- Ability to learn software and technology quickly, and attention to detail.
- Willingness to take initiative, think critically, and improve processes.

The base salary range for this role is listed below. Exact compensation may vary based on skills, experience, and location.

Pay Transparency $62,000—$80,000 USD

[Privacy Policy | GDPR | CCPA Compliance](https://www.liaisonedu.com/privacy-policy/)

## About Liaison International

## Company Overview
- **One-liner**: Liaison International provides enrollment management technology and Centralized Application Services (CAS) for higher education institutions, helping them streamline admissions, marketing, and student yield.
- **Entity Type**: Private (Bootstrapped/Founder-led)
- **Headquarters**: Watertown, Massachusetts, USA
- **Founded**: 1990
- **Founders**: George Haddad (Founder & CEO)

## Core Business
- **Primary industry**: Education Technology (EdTech) / Higher Education Admissions & Enrollment Management
- **Target customers**: Higher education institutions (over 1,500 campuses), state systems, professional associations, and mission-aligned organizations. B2B, primarily serving universities, colleges, and graduate/health profession programs.
- **Mission**: “Connecting ambition to achievement” — empowering the community with information to make decisions confidently by providing strategic resources and innovating higher education technology.

## Products & Services
- **Centralized Application Services (CAS)**: A platform that centralizes the application process for discipline-specific growth, used by over 31,000 programs globally. Includes specialized offerings like ResidencyCAS for medical residency programs.
- **Enrollment Marketing Platform (EMP)**: AI-powered search and omni-channel marketing campaigns to boost enrollment.
- **CRM (formerly TargetX)**: Customer relationship management tool to advance enrollment strategies and build relationships with students from inquiry to graduation.
- **Yield & Financial Aid Optimization**: Tools to optimize financial resources with aid packages that influence yield decisions.
- **Productivity Suite**: A suite of tools to improve operations and manage program-specific processes.
- **Othot (Predictive Analytics)**: A predictive and prescriptive analytics platform powered by machine learning to inform enrollment decisions.
- **SlideRoom**: Portfolio-based application management for arts and creative programs.
- **Time2Track**: Tracking tool for practicum and internship hours (often used in psychology/health programs).

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company).
- **Key Metric**: Processes over 5 million applications annually; serves over 1,500 institutions and 40,000+ programs globally.
- **Notable Investors/Partners**: Founder-led with no disclosed external investors. Partners include numerous higher education associations, state systems, and professional organizations.
- **Growth Signals**: Expanding into medical residency admissions with ResidencyCAS; 35+ years of steady growth in higher education; actively hiring across engineering, sales, and IT roles.

## Competitive Advantages
- **Deep Industry Expertise**: Over 35 years focused exclusively on higher education enrollment management — leadership team includes former university administrators who understand client challenges firsthand.
- **Comprehensive Platform**: End-to-end suite covering marketing, application processing, CRM, yield management, and predictive analytics, creating a sticky ecosystem for institutions.
- **Scale & Trust**: Trusted by over 1,500 institutions and processes millions of applications annually, giving it a dominant position in graduate and health profession admissions.
- **AI & Data Maturity**: Proprietary predictive analytics (Othot) and AI-powered tools differentiate it from simpler CRM-only competitors.

## Strategic Focus
- **AI Integration**: Deepening predictive and prescriptive analytics capabilities to help institutions make data-driven enrollment decisions.
- **Expansion into Medical Residency**: Launching and scaling ResidencyCAS to capture a new, high-value segment of the education market.
- **Platform Consolidation**: Encouraging clients to adopt the full suite of products (CAS + CRM + Marketing + Yield) to increase retention and lifetime value.
- **Global Reach**: Serving programs globally and expanding partnerships with state systems and associations.

## Why Work Here
- **Culture**: Described as passionate, authentic, and growing. Emphasis on collaboration, diversity, and professional development. Intracompany committees, affinity groups, and virtual DEIB training are in place.
- **Flexibility**: Hybrid and remote opportunities available. Home office reimbursement for remote employees. Free gym membership for Watertown-based employees.
- **Benefits**: Competitive pay, medical/dental/vision, 401k with company match, generous parental leave, flexible PTO, tuition reimbursement, pet insurance, identity theft protection, and monthly virtual wellness webinars.
- **Engineering Culture**: Actively hiring for Senior Full-Stack Software Developers, QA Automation Engineers, and Data Analysts. Tech stack includes modern web development tools and cloud infrastructure.
- **Stability & Mission**: 35+ year history with a clear mission in education technology — employees can feel their work directly impacts student access and institutional success.

## Sources
1. [liaisonedu.com](https://www.liaisonedu.com/)
2. [liaisonedu.com/careers](https://www.liaisonedu.com/careers/)
3. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/embed/job_app?for=liaisoninternational&token=4604637008)
4. [liaisonedu.com/leadership](https://www.liaisonedu.com/leadership/)
5. [liaisonedu.com/about-liaison](https://www.liaisonedu.com/about-liaison/)

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