---
title: 'Client Success Manager at Madhive'
canonical: 'https://feeny.ai/job/client-success-manager-madhive-madhive-hq-new-york-ghpnhzgn83xe'
type: 'job'
last_seen: '2026-10-14'
---

# Client Success Manager at Madhive

- **Company:** Madhive
- **Location:** Madhive Hq New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-24
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.ashbyhq.com/madhive/487a0422-79bd-4947-9165-83ea1de77f88

## Job description

Madhive is the leading independent and fully customizable operating system built to help local media professionals build profitable, differentiated, and efficient businesses. Madhive empowers sales teams to extend their reach into streaming and connects local advertisers with the communities they serve. Madhive’s platform provides the unique ability to reach local audiences at national scale, with premium supply partnerships and end-to-end tools for planning, targeting, and measuring full-funnel campaign outcomes. Powering campaigns for over 30,000 small and medium businesses per day, Madhive is driving the evolution of local media. Madhive is currently seeking a Client Success Manager to join its growing team based out of NYC. This is an incredibly exciting time to join the Client Success Team at Madhive. We’re partnering with our Media, Agency, and Brand direct clients to create and scale the best in class, TV-first solutions in the market. The Client Success team is directly responsible for the company’s retention revenue and growth goals. The ideal candidate is fluent in the current ad-tech ecosystem, understands the opportunity before us to transform it, and can balance delivering short and mid-term client goals while staying the course to own or transform parts of the market longer term. What you’ll do:

- Truly own and drive retention and growth for your book of business
- Serve as a trusted partner for customers by understanding their business challenges and connecting product solutions to their needs
- Own the customer journey from onboarding to renewal
- Drive existing customer net revenue retention and increased adoption and improve customer health
- Work cross functionally to advocate for a customer first mindset across all business decisions
- Maintain varying sized clients and books of business focused on growing and retaining clients to drive revenue and ensure customer satisfaction
- Serve as the escalation point for assigned clients to resolve questions
- Monitor campaign performance and enable optimizations to meet metrics for delivery and KPIs
- Continual education on capabilities and reporting on deeper applications of products, operations, processes, and self-service offerings
- Ensuring that you are driving value by analyzing customer performance, industry & vertical trends, and projections in order to best support your client
- Prepare for and lead Executive Business Reviews

Who you are:

- Bachelor’s Degree in Marketing, Advertising, Business or Stats preferred
- 4+ years of experience in a similar Client Services role
- Strong communication skills, working with key stakeholders internally and externally
- Data-savvy with strong excel skills, comfortable converting data into actionable items for specific tasks or broader narratives to tell a story
- Experience working cross functionally with other departments
- Ability to project manage, prioritize and articulate issues to management when they arise
- Experience managing, troubleshooting and optimizing platform-based media campaigns in DSPs, Social Platforms or SEM Bid Managers
- Ad Operation Experience preferred
- Takes an innovative approach to problem solving

The approximate compensation range for this position is $76,000-$95,000 The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.

We are Madhive Madhive is a dynamic, diverse, innovative, and friendly place to work. We embrace our differences and believe they fuel our creativity. We come from varied backgrounds and think that’s important. Whether it’s taking ideas from previous lives and applying them in different ways or creating something completely new, we are all trail-blazing team players who think big and want to make an impact. We are committed to cultivating a culture of inclusion and collaboration. We welcome diversity in education, culture, opinions, race, ethnicity, gender identity, veteran status, religion, disability, sexual orientation, and beliefs. Please be advised that we will NOT be using third-party recruiting agencies for this search.

## About Madhive

## Company Overview
- **One-liner**: Madhive is a fully customizable ad platform built to help local media professionals reach audiences through efficient, high-impact CTV and omnichannel campaigns.
- **Entity Type**: Private (Series unknown; total funding $300M)
- **Headquarters**: New York, New York, United States
- **Founded**: Not publicly available (seed round in 2017, venture round in 2019)
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Advertising Services / Ad Tech (connected TV, local media)
- **Target customers**: B2B – local media professionals (broadcasters, agencies, sales teams), small and medium businesses (over 30,000 SMBs per day)
- **Mission or purpose**: Power local media’s evolution by putting innovative tools in the hands of local sellers, agencies, and more; making local advertising smarter and more effective.

## Products & Services
- **Madhive DSP (Demand-Side Platform)**: Unified platform for planning, activating, integrating, and measuring CTV campaigns across every screen. Engineered for local performance with granular control and massive reach.
- **Frequence (acquired)**: Omnichannel workflow software that adds full-service capabilities for local media clients, including tools for targeting sports, live streaming, and cross-channel campaigns.
- **Maverick AI (launched April 2025)**: Enterprise intelligence layer designed to accelerate media sales and drive advertiser outcomes.
- **Fraud Free Guarantee (June 2025)**: A transparency initiative setting a new standard for trust in local media, guaranteeing delivery in full.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private)
- **Key Metric**: Annual Revenue ~$50M (LinkedIn estimate); Total Funding $300M (latest round June 2023 led by Goldman Sachs Asset Management)
- **Notable Investors/Partners**: Goldman Sachs Asset Management (lead in $300M private equity round); partners include Fox, Scripps, and top broadcasters; Samba TV (preferred ACR partner), Alliant (audience data).
- **Growth Signals**: Acquired Frequence in June 2024; launched Maverick AI in April 2025; launched Fraud Free Guarantee in June 2025; powers campaigns for over 30,000 SMBs daily; 260 employees with presence in US, India, Argentina, Philippines.

## Competitive Advantages
- **Local-first focus**: Only platform built specifically for local media, enabling national scale with local granularity.
- **Fraud Free Guarantee**: Industry-first promise that campaigns deliver in full, building trust with advertisers.
- **Premium supply partnerships**: Exclusive relationships with major broadcasters (Fox, Scripps) that competitors may not access.
- **End-to-end platform**: Combines planning, targeting, activation, measurement, and omnichannel capabilities (via Frequence) in one stack – “zero swivel.”
- **Maverick AI**: AI layer that accelerates sales and improves outcomes, a differentiator in the local ad tech space.

## Strategic Focus
- **Omnichannel expansion**: Integrating Frequence to offer a full-service solution beyond CTV (sports, live streaming, etc.).
- **AI-driven sales acceleration**: Leveraging Maverick AI to empower media sales teams and improve advertiser ROI.
- **Trust & transparency**: Promoting the Fraud Free Guarantee to differentiate in a market often plagued by ad fraud.
- **Scaling local reach**: Continuing to onboard broadcasters and agencies, with a goal of dominating the local CTV advertising market.

## Why Work Here
- **Culture & values**: Emphasis on “maverick moves” (risk-taking, bold leadership), “hero your partners” (empathy and humility), “deliver the good” (community impact).
- **Compensation & benefits (US employees)**:
  - 100% company-covered health, dental, and vision insurance
  - 401(k) matching, company equity, performance bonuses
  - Unlimited vacation, generous parental leave
  - Free lunch in-office, commuter benefits
- **India employees**: Comprehensive group health insurance, equity, performance bonuses, free lunch.
- **Learning & development**: “Madhive University” with continuous training, workshops, and professional development.
- **Work environment**: Hybrid? Not explicitly stated, but offices in New York and India; free lunch suggests in-office presence. LinkedIn shows 260 employees with technical roles (64) and customer success (28).
- **Engineering culture**: Cutting-edge ad tech stack; roles include Senior Software Engineer, Principal Engineer, DevOps Engineer, Engineering Manager; emphasis on building intuitive solutions from complex technology.
- **Recent departures**: Some director-level turnover (Product, Data Operations) – typical in growth-stage companies.

## Sources
1. [Madhive.com](https://www.madhive.com/)
2. [Madhive About Us](https://www.madhive.com/about-us)
3. [Madhive Careers](https://www.madhive.com/careers)
4. [Madhive LinkedIn](https://www.linkedin.com/company/madhive)
5. [Madhive Jobs (Ashby)](https://jobs.ashbyhq.com/madhive)

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