--- title: 'Client Success Manager at Maven Clinic' canonical: 'https://feeny.ai/job/client-success-manager-maven-clinic-new-york-dpa0kfpt3q3p' type: 'job' last_seen: '2026-09-15' --- # Client Success Manager at Maven Clinic - **Company:** Maven Clinic - **Location:** New York, NY / United States - **Work type:** remote - **Posted:** 2026-09-12 - **Last confirmed live:** 2026-09-15 - **Apply:** https://job-boards.greenhouse.io/mavenclinic/jobs/8801848002 ## Job description Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: - TIME 100 Most Influential Companies (2023, 2026) - Fortune Change the World (2024) - CNBC Disruptor 50 List (2022, 2023, 2024) - Fortune Best Workplaces for Millennials (2024) - Fortune Best Workplaces in Health Care (2024) - Fast Company Most Innovative Companies (2020, 2023) - Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Maven is looking for a commercially-minded and strategic Client Success Manager to join our Client Success team, to own relationships with our employer accounts. The Client Success Manager will be the main point of contact for employer accounts introduced through Maven’s channel partnerships - driving enrollment and engagement while taking direct accountability for net revenue retention, renewal health, and expansion readiness.  You’ll translate member outcomes into quantifiable business value for clients, orchestrate cross-functional motions with Sales, Renewals, Product, and Analytics, and build the strategic account plans that protect and grow Maven’s revenue. This is not a reactive support role,  it’s a commercial position that requires equal parts relationship depth, analytical rigor, and business acumen. This person will be on the front lines as a trusted advisor to our clients and a key partner to our channel partnership teams. As Client Success Manager at Maven, you will: - Support the success and satisfaction of your portfolio of employer clients, helping ensure strong client retention and engagement - Collaborate with channel/payer partner client executives to manage broader strategic client relationships and unlock additional business opportunities within your portfolio - Assist in building and maintaining account plans, tracking renewal milestones, and identifying opportunities for growth. - Monitor client health and engagement on an ongoing basis, flagging potential risks early and collaborating with your manager and team to develop mitigation plans. - Identify potential opportunities for client expansion and collaborate with Sales to build business cases and handoffs. - Partner with Sales and Renewals teams to ensure smooth account transitions and handoffs, contributing to clear narratives and data-supported recommendations. - Support client enrollment and engagement initiatives that drive measurable business outcomes, such as employee utilization, satisfaction, or program adoption. - Participate in Quarterly Business Reviews and other client-facing presentations, sharing data insights and supporting renewal or expansion discussions. - Consult clients on program optimization using Maven’s expertise, benchmark data, and program resources, ensuring measurable business impact. - Maintain strong client relationships, fostering satisfaction, loyalty, and advocacy, and supporting case studies or success stories where appropriate. - Collaborate with cross-functional teams (product, engineering, analytics, marketing) to support client projects, timelines, and deliverables. - Manage client inquiries, issues, and escalations, coordinating with partner teams as needed to resolve challenges. - Share client insights internally to help improve products, processes, and marketing initiatives. - Recommend improvements to client workflows or processes, supporting scalable solutions to enhance outcomes. What we’re looking for you to bring: - 5+ years of experience in account management, customer success, or client services within digital health, healthcare, benefits, or SaaS companies, with demonstrated ability to manage client relationships and contribute to commercial outcomes. - Experience working with enterprise employer clients through channel/payer partners (5,000+ employees) preferred. - Proven ability to support and execute marketing or engagement strategies that drive measurable client outcomes. - Passion for healthcare and supporting organizational change. - Collaborate with internal teams to deliver a seamless experience for clients, providing insights that inform product, process, or market improvements. - History of contributing to client retention, renewal management, and account growth opportunities. - Ability to build and maintain relationships with multiple stakeholders (HR, Benefits, Finance), navigating client environments effectively. - Experience partnering with Sales or Renewals teams to support commercial opportunities and account growth. - Strong interpersonal, verbal, written, and presentation skills, with the ability to communicate clearly and influence internal and external stakeholders. - Ability to prioritize and manage multiple tasks while ensuring deadlines and deliverables are met. - Analytical skills and strategic thinking – able to translate data and client performance into actionable insights in collaboration with clients. - Experience supporting the full lifecycle of customer success post-sales (implementation, adoption, product training, renewals, and account management). - Comfort operating in a growing and evolving environment, adaptable to changing processes and ambiguity. - Willingness to travel occasionally (up to 20%) for client meetings and participate in our NYC office when needed. Helpful experiences and skills (not required, can be learned on the job): - Experience at a digital health company in health, wellness, or family health space. - Experience with managing high volume of clients is preferred - Experience supporting health benefit programs for employer or payer clients. - Experience with Salesforce, Gainsight, Looker, and Microsoft Office suite. The base salary range for this role is $106,000 - 120,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on qualifications, experience, and skillset. New York, NY; Remote, US (Hub cities) Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and  Seattle, WA.  For those based in NewYork, San Francisco/Bay Area, CA or Seattle, WA we encourage in-person collaboration by requiring team members to attend Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. Remote Mavens in a commutable distance (~90 minutes driving or on public transit) to our hub cities with more than 20 employees (currently Boston, DC, Chicago, Seattle, and San Francisco) are expected to attend local Maven hosted Work Together Days. This role requires active work authorization in the US. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. ## Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: - Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. - Whole-self care through wellness partnerships - Hybrid work, in office meals, and work together days - 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) - Annual professional development stipend and access to a personal career coach through Maven for Mavens - 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com. ## About Maven Clinic ## Company Overview - **One-liner**: Maven Clinic is the world’s largest virtual clinic for women and families, offering digital programs that span fertility, maternity, parenting, and menopause care. - **Entity Type**: Private (raised $300M to date) - **Headquarters**: New York, NY, USA - **Founded**: 2014 - **Founders**: Kate Ryder ## Core Business - **Primary industry/industries**: Women’s and family health (virtual care, digital health) - **Target customers**: B2B (employers and health plans) and B2C (individuals); serves 2,300+ employers and supports members in 175+ countries - **Mission or purpose statement**: “Make healthcare work for all of us” – with a focus on closing gaps in care for women and families. ## Products & Services - **Fertility & Family Building**: Virtual care for fertility, adoption, surrogacy, and family-building support; includes access to specialists and financial guidance. - **Maternity & Newborn Care**: Continuous care throughout pregnancy, postpartum, and return to work; aims to reduce NICU admissions and improve maternal mental health. - **Parenting & Pediatrics**: 24/7 pediatric care and parenting support, including child development guidance. - **Menopause & Midlife Health**: Holistic care for menopause and midlife, with personalized support. - **Hormone Care**: Dedicated hormone health program with specialist visits and nutritional support. - **GLP-1 Care**: Program for GLP-1 prescriptions combined with metabolic health support, nutrition, and strength guidance. All offerings are delivered via a mobile/online platform with 30+ provider specialties, available 24/7/365. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metrics**: $300M total funding raised; 15 million lives under management; 2,300+ employer and health plan partners; presence in 175+ countries - **Notable Investors/Partners**: Not listed in provided sources, but the company is backed by prominent venture firms (e.g., Sequoia, General Catalyst, Dragoneer – based on general knowledge; not cited here as sources are limited). - **Growth Signals**: Named to TIME100 Industry Leaders 2026, Fast Company Most Innovative Companies 2026, CNBC Disruptor 50 2024, Fortune Change the World 2024; 521 U.S.-based employees; 81% employee satisfaction rating (Great Place to Work®). ## Competitive Advantages - Largest virtual care network for women and families globally - AI-native platform combining clinical precision with administrative ease - Milliman-validated outcomes (e.g., up to 27% lower NICU admissions, 30% pregnancy rate without ART) - Backed by 40+ peer-reviewed studies - 30+ provider specialties and multilingual support (30 languages) ## Strategic Focus - Expanding global care and reimbursement across 175+ countries - Deepening AI and predictive analytics capabilities to improve outcomes and reduce costs - Launching new programs (Hormone Care, GLP-1 Care) to address unmet needs in women’s health - Continuing to partner with employers and health plans to drive equity and access ## Why Work Here - **Culture**: Award-winning workplace (Great Place to Work® certified); values include diversity, equity, and inclusion - **Benefits**: 16 weeks fully paid parental leave, day-one 401k match, unlimited access to financial advisors, comprehensive medical/dental/vision coverage (including free access to Maven services), annual learning stipend, unlimited career coaching, and clear career paths - **Work Policy**: Not explicitly listed as remote/hybrid; HQ in NYC, but roles may be remote or hybrid (check job postings) - **Engineering & Product Culture**: Strong focus on innovation (Fast Company Best Workplaces for Innovators); teams include Engineering, Product, Data, and Clinical ## Sources 1. [Maven Clinic Careers Page](https://www.mavenclinic.com/careers) 2. [Maven Clinic About Page](https://www.mavenclinic.com/about) 3. [Maven Clinic Homepage](https://www.mavenclinic.com/) 4. [Great Place to Work – Maven Clinic](https://www.greatplacetowork.com/en/certified-company/7023400) 5. [Maven Clinic LinkedIn](https://www.linkedin.com/company/mavenclinic) ## Other roles at Maven Clinic - [Senior Decision Scientist, Measurement & Insights](https://feeny.ai/job/senior-decision-scientist-measurement-insights-maven-clinic-new-york-y9b1t1zqftb3) — New York, NY / United States - [VP of Business Operations](https://feeny.ai/job/vp-of-business-operations-maven-clinic-new-york-drfg97md77n0) — New York, NY / United States - [Senior Manager, GRC](https://feeny.ai/job/senior-manager-grc-maven-clinic-new-york-d1mas4qb4w08) — New York, NY / United States - [Payment Operations Associate](https://feeny.ai/job/payment-operations-associate-maven-clinic-remote-skmnxwcc9k2s) - [Director, Marketing Operations](https://feeny.ai/job/director-marketing-operations-maven-clinic-new-york-3jd5w01qbwc3) — New York, NY / United States - [VP, Communications](https://feeny.ai/job/vp-communications-maven-clinic-new-york-new-york-gx8adpc25fs9) — New York New York, United States - [Staff Software Engineer, Infrastructure](https://feeny.ai/job/staff-software-engineer-infrastructure-maven-clinic-new-york-new-york-gmt5m5tp70as) — New York New York, United States / San Francisco, CA / Seattle Washington, United States - [International Care Advocate (UK)](https://feeny.ai/job/international-care-advocate-uk-maven-clinic-remote-j6zet0251yw0) - [Senior Member Services Specialist](https://feeny.ai/job/senior-member-services-specialist-maven-clinic-remote-ddt1z70ckmzg) - [Senior Associate, Resolution Response Team](https://feeny.ai/job/senior-associate-resolution-response-team-maven-clinic-remote-0rjn4hgta52c)