---
title: 'Client Success Manager at MDCalc'
canonical: 'https://feeny.ai/job/client-success-manager-mdcalc-new-york-15rdaxm3arrj'
type: 'job'
last_seen: '2026-09-10'
---

# Client Success Manager at MDCalc

- **Company:** MDCalc
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/mdcalc/c67a400d-6e79-445e-81f4-9114fe8b4149/application

**Skills:** Digital campaign management, Workflow management, Content development pipelines, Program management, SOP creation, Documentation, MLR review processes, HCP marketing, Digital media, Life sciences promotional workflows, NPI-level targeting

> The Client Success Manager supports pharmaceutical partners by guiding them through the full campaign lifecycle, including creative development, regulatory review, and launch. This role involves managing end-to-end campaign execution, serving as the primary point of contact for client teams, and collaborating cross-...

## Job description

The Opportunity Since 2005, MDCalc has been an essential part of the clinician’s workflow to help achieve better patient outcomes. Actively used by more than 65% of physicians worldwide, MDCalc is the most broadly used medical reference – at the point-of-care – for clinical decision tools and content, and one of only four references used by >50% of US HCPs. These evidence-based tools and content are used by millions of medical professionals globally and support 50+ specialties and cover 200+ patient conditions. To continue to further accelerate this growth, we are expanding the Life Sciences Business Unit (LSBU) team with a Client Success Manager (CSM) who will play a pivotal role in supporting our pharmaceutical partners and ensuring flawless execution of our campaigns. This is an exceptional opportunity for someone who thrives in a fast-paced, highly collaborative environment and who is excited by the opportunity to build, optimize, and scale a best-in-class client success function, while also helping to build and scale a business that has unparalleled reach to HCPs.

## The Role

We’re looking for a Client Success Manager who elevates partnerships, anticipates needs, and brings clarity and confidence to every interaction. In this role, you’ll guide pharmaceutical brand teams through the full campaign lifecycle - creative development, regulatory review, launch,and performance reporting - ensuring every program delivers on its promise. You’ll be joining a high-performing team that values collaboration, ownership, and excellence, with room to develop into a true thought partner to our clients. The responsibilities of this individual include the following, but are not limited to: Campaign Management

- Own end-to-end execution of campaigns
- Lead kickoff calls and creative development
- Manage timelines, launch readiness, and campaign delivery

Client Communication

- Serve as the primary point of contact for brand and agency teams
- Ensure alignment on creative direction, campaign expectations, and deliverables
- Build strong client relationships and position MDCalc as a trusted partner

Cross-Functional Collaboration

- Work closely with Sales on renewals, upsells, and performance storytelling
- Partner with Product, Engineering, and AdOps to optimize workflows
- Maintain internal trackers, timelines, and documentation for accurate program management

## Team & Process Development

- Contribute to SOPs, templates, onboarding materials, and operational improvements
- Support training and shadowing for new Client Success team members

## Your Background

- 3+ years of experience in client success, account management, or pharma agency environments
- Experience managing digital campaigns, workflows, or content development pipelines
- Strong communicator with excellent prioritization and organizational skills
- Proven ability to manage multiple projects in a fast-paced environment
- Proactive, resourceful, and comfortable taking initiative
- Collaborative working style and ability to build strong cross-functional relationships
- Genuine interest in healthcare, life sciences, or technology

## Nice to Have’s

- Familiarity with MLR review processes
- Experience with HCP marketing, digital media, or life sciences promotional workflows.
- Understanding of NPI-level targeting

What MDCalc offers:

- Ability to make a true difference in medicine: MDCalc is the most broadly used medical reference used by 65% of physicians worldwide.
- Medical, Dental, & Vision coverage, with option to extend to your dependents
- Company-sponsored short-term insurance
- Fully-paid 8 week parental leave, after 6 months of employment
- Company-sponsored 401k, after 3 months of employment
- Unlimited vacation for salaried roles - we trust you to take the time you need
- Bi-annual company offsites to connect, reflect, and plan together (most recently in Asheville and Mexico City)
- Work from home monthly stipend
- Hybrid work environment with a great team office in Greenwich Village, NYC
- A culture of fun and motivated team members who believe in a greater mission here at MDCalc

## About MDCalc

## Company Overview
- **One-liner**: MDCalc provides the most trusted, evidence-based clinical decision support tools (medical calculators, algorithms, scoring systems, and guidelines) for healthcare professionals at the point of care.
- **Entity Type**: Private (Bootstrapped / Profit-generating, no disclosed venture funding)
- **Headquarters**: New York, New York, United States (Office locations at 214 Sullivan St, NY 10012 and 93 4th Ave, NY 10003)
- **Founded**: 2005
- **Founders**: Dr. Joseph Habboushe, MD, MBA and Dr. Graham Walker, MD

## Core Business
- **Primary industry**: Healthcare Information Technology / Clinical Decision Support (Hospitals and Health Care)
- **Target customers**: B2B and B2C; Primarily serves physicians, nurses, physician assistants, pharmacists, and other clinicians globally. Enterprise customers include hospitals, health systems, and medical societies.
- **Mission statement**: “To bring clarity to clinical complexity” — MDCalc’s tools are designed to reinforce, not replace, clinical judgment, supporting clinicians at every shift, decision, and patient encounter.

## Products & Services
- **MDCalc Web & Mobile Platform**: A comprehensive library of nearly 900 rigorously vetted evidence-based calculators, scoring systems, risk assessments, and guidelines across 50+ medical specialties. Features include a personalized account, saved favorites, specialized tools, and cross-device syncing.
- **Commercial Division (Launched 2023)**: Enterprise offerings for hospitals, health systems, and medical societies, including integration into clinical workflows, licensing of content and tools, and partnership with research teams and societies.
- **Clinical Content & Expert Network**: Curated, physician-authored content and “Creator Insights” (e.g., commentaries from tool creators like Dr. Phil Wells). Sustained by a community of contributing clinicians, editors, and expert reviewers.
- **Scientific Advisory Board**: Strategic guidance from elite leaders in academic evidence-based medicine and clinical decision support.

## Market Standing
- **Revenue**: Estimated annual revenue of **$4.0 million** (source: Growjo / LinkedIn data).
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Used by **over 80% of clinicians in the United States** and millions globally, supporting over **one billion patient encounters** to date. Used in **over 200 countries and territories**.
- **Notable Investors/Partners**: Privately held; no external venture funding disclosed. Partners with leading medical societies, research teams, and clinical tool creators (e.g., Dr. Phil Wells).
- **Growth Signals**: **+100% YoY headcount growth** (from ~18 to 50 employees). Launched a commercial division in September 2023, hiring former Pfizer and Doximity executives to drive enterprise adoption. Active hiring with 6+ open positions as of mid-2026. LinkedIn follower growth of +92.7% YoY.

## Competitive Advantages
- **Founder-led, Clinician-built**: Founded and still led by two practicing emergency medicine physicians (Dr. Walker and Dr. Habboushe), ensuring deep clinical credibility and understanding of user needs.
- **Massive Installed Base & Trust**: The de facto standard for clinical calculators in the US (used by >80% of clinicians), creating a strong network effect and brand loyalty that is hard to replicate.
- **Rigorous Curation**: All tools pass strict criteria for evidence quality, utility, and popularity, maintaining trust with the medical community.
- **Mission-Driven & Non-Disruptive**: Explicitly designed to *reinforce* clinical judgment, not replace it (differentiation from “AI replacing doctors” narratives). Strong ethical stance via the “Physicians’ Charter for Responsible AI” (co-authored by Dr. Graham Walker).

## Strategic Focus
- **Commercial Enterprise Growth**: Monetizing the massive free user base by selling enterprise subscriptions, analytics, and workflow integrations to health systems.
- **AI in Medicine**: Leveraging clinical informatics and AI to enhance decision support, led by a Clinical AI Lead.
- **Content Expansion**: Growing the library of tools and expert content across more specialties and conditions.
- **International Expansion**: Growing presence in regions focused on evidence-based medicine (strong presence noted in Switzerland and globally).

## Why Work Here
- **Culture Highlights**: Rated **5.0/5.0** on Glassdoor (14 reviews) with scores of 5.0 for Work-Life Balance, 4.9 for Compensation, 4.9 for Culture, and 4.9 for Career opportunities. Described as mission-driven, clinician-focused, and collaborative.
- **Remote/Hybrid Policy**: Hybrid model available for NYC-based roles; some roles are fully remote (USA-based). The HQ office in New York is an onsite workspace.
- **Notable Perks & Engineering Culture**: High concentration of talent from Stanford, Columbia, Cornell, and top health systems. Small, growing team (50 people) offering significant ownership and impact. Technical team is ~19% of workforce (12 people), with an active focus on AI product development.
- **Team Recent Hires From**: Doximity, Cleveland Clinic, Stanford University School of Medicine, Columbia University, Accusoft.

## Sources
1. [mdcalc.com (About Us)](https://www.mdcalc.com/about-us)
2. [mdcalc.com (Careers)](https://www.mdcalc.com/careers)
3. [LinkedIn (MDCalc Company Page)](https://www.linkedin.com/company/mdcalc)
4. [Built In (MDCalc Company Profile)](https://builtin.com/company/mdcalc)

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