--- title: 'Client Success Manager at Midi Health' canonical: 'https://feeny.ai/job/client-success-manager-midi-health-san-francisco-y97gewx2kt32' type: 'job' last_seen: '2026-09-05' --- # Client Success Manager at Midi Health - **Company:** Midi Health - **Location:** San Francisco, CA - **Work type:** remote - **Posted:** 2026-09-04 - **Last confirmed live:** 2026-09-05 - **Apply:** https://job-boards.greenhouse.io/midihealth/jobs/4728500005 ## Job description Client Success Manager (CSM) 📍 Remote, US-Based (Preference for San Francisco / Bay Area) Reports to: Head of Client Success The difference you’ll make: At Midi Health, we’re building the leading virtual care clinic for women navigating perimenopause, menopause, and other midlife health challenges—and we’re growing fast. We’re onboarding approximately 1,000 new patients every day and conducting 30,000 virtual visits per week, while partnering with leading health plans, employers, and health systems to make comprehensive midlife care accessible at scale. We’re looking for a Client Success Manager (CSM) to own our employer partner relationships end to end. Reporting to our Head of Client Success, you will lead work across implementation, onboarding, and ongoing account management. You’ll serve as the primary operational and strategic bridge between Midi and our employer partners—ensuring flawless go-lives, driving member utilization, and translating clinical traction into long-term partner success. What you’ll do: - Lead seamless implementations. Own implementation planning, timelines, and risk management. Coordinate cross-functionally across ops, clinical, billing, marketing, and analytics to execute go-live milestones (landing pages, referral setups, network configurations) with zero detail spared. - Drive high-impact onboarding. Establish launch strategies, content hubs, and engagement campaigns. Partner with external HR and benefits teams to execute launch events and webinars that build immediate member awareness and activation. - Own ongoing employer relationships. Act as the strategic account owner for a portfolio of employer partners, consultants, and carriers. Lead regular business reviews, manage recurring operational workflows, and identify opportunities for portfolio expansion and utilization growth. - Master cross-functional execution & escalations. Serve as the central point of contact for external issues—resolving escalations end-to-end with speed, clear internal communication, and sound judgment. - Turn insights into action. Package engagement data, claims insights, and reporting into clear narratives for partner stakeholders, turning complex health metrics into actionable plans for open enrollment and benefits seasons. Who you are: - Proven partner lead. You bring 4–7+ years of experience in client success, account management, implementation, or partner operations within a fast-paced environment. - Healthcare & benefits savvy. You have experience in digital health, employer benefits, payer/provider environments, or regulated healthcare spaces. Experience navigating carrier, consultant, or credentialing dynamics is a major plus. - Flawless project manager. You possess exceptional organizational habits and high attention to detail, easily balancing daily execution across multi-threaded partner workstreams without dropping the ball. - Clear, executive-ready communicator. You excel at drafting stakeholder-ready updates, leading client business reviews, and translating data/insights for HR leaders and benefits decision-makers. - Proactive problem solver. You move seamlessly between ground-level execution and strategic account planning, identifying portfolio trends early to resolve friction before it hits the partner. - Thrive in high growth. You are self-directed, comfortable navigating ambiguity, and energized by setting operational standards in a rapidly scaling business. - Mission-driven. You’re passionate about closing the gap in women’s healthcare and eager to help Midi scale its impact. Why you’ll love working at Midi: - Build a category-defining company transforming how healthcare serves women in midlife. - Directly impact the experience of thousands of members by ensuring their employers are fully engaged and supported. - Join at a pivotal moment of rapid market expansion with top-tier healthcare partners. - Work with a mission-driven, high-ownership team that moves quickly and cares deeply about the patients and partners we serve. We’re backed by top-tier investors including Google Ventures, Semper Virens, and Emerson Collective, trusted by leading health plans and employers, and growing rapidly to meet nationwide demand. Our mission is simple: change the way healthcare serves women—because women deserve better. The salary for this role is $85,000 -$125,000 annually. Final compensation will depend on experience, skills, and qualifications. This role is also eligible for equity and comprehensive benefits. ## #LI-MB1 At this time, Midi is unable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs. Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at careers@joinmidi.com. Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant’s salary history. Please find our CCPA Privacy Notice for California Candidates [here](https://joinemidi.notion.site/CCPA-Privacy-Notice-for-California-Candidates-234ea80994d38013bea1f24b3fa993ce). ## About Midi Health ## Company Overview - **One-liner**: Midi Health is a virtual care clinic specializing in insurance-covered healthcare for women navigating perimenopause, menopause, and other midlife hormonal changes. - **Entity Type**: Private (venture-backed, Series D) - **Headquarters**: Palo Alto, California, United States - **Founded**: 2021 - **Founders**: Joanna Strober (CEO & Co‑founder) ## Core Business - **Primary industries**: Virtual healthcare, women’s health, telehealth - **Target customers**: B2C (women aged 30+ experiencing midlife symptoms) and B2B (employers offering Midi as a benefit, health systems partnerships) - **Mission or purpose statement**: “We’re on a mission to revolutionize healthcare for women at midlife—to relieve their symptoms and support their wellbeing—wherever they live and whatever their health story.” [joinmidi.com/careers] ## Products & Services - **Virtual Clinical Visits**: Insurance‑covered one‑on‑one appointments with clinicians trained in midlife health (perimenopause, menopause, sexual wellness, cancer survivorship, etc.). Available in all 50 states. - **Personalized Care Plans**: Holistic treatment plans tailored to each patient’s unique symptoms and health history. - **Prescriptions & Supplements**: Medications (including hormone therapy) and a curated line of supplements designed for midlife women. - **Employer & Health System Partnerships**: Fortune 100 companies offer Midi as part of their benefits package; leading health systems partner for integrated care. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total funding of **$265.9M** across 7 rounds (Seed, Series A, B, D) [linkedin.com/company/midi-health] - **Notable Investors/Partners**: Felicis, SemperVirens Venture Capital, Google Ventures (led Series A), Goodwater Capital (led Series D in Feb 2026) [linkedin.com/company/midi-health] - **Growth Signals**: Headcount of 491 employees (+105% YoY); operates in 6 countries; 83,244 LinkedIn followers (+93.3% yearly); insurance coverage in all 50 states; partnerships with Fortune 100 employers [linkedin.com/company/midi-health] ## Competitive Advantages - **Deep specialization**: Clinicians are experts in midlife health, a historically underserved segment. - **Insurance‑covered model**: Vast majority of visits and prescriptions are covered by insurance, lowering patient out‑of‑pocket costs. - **Holistic approach**: Combines medical care, supplements, and lifestyle support in personalized care plans. - **Strong employer channel**: Partnerships with major employers and health systems create a built‑in patient pipeline. ## Strategic Focus - **Expansion of insurance coverage** and partnerships with more health systems and employers. - **Product innovation** in digital care delivery, including AI‑enhanced tools (e.g., Senior Software Engineer, AI Engineer roles listed). - **Scaling clinical operations** across all 50 states and potentially internationally. - **Deepening the product suite** (supplements, community, education) to become a comprehensive midlife platform. ## Why Work Here - **Culture**: Purpose‑driven mission to improve women’s health; values include empathy, expertise, and inclusivity. [joinmidi.com/careers] - **Work model**: Hybrid roles in Palo Alto and San Francisco for most engineering and product teams; many clinical and support roles are fully remote. - **Benefits**: Medical, Dental, Vision, 401K, Flexible Paid Time Off, Parental Leave, New Hire Equipment Stipend, Monthly Remote Work Stipend. [joinmidi.com/careers] - **Engineering culture**: Building a tech‑enabled healthcare platform with roles in fullstack, AI, data science, and product. Emphasis on impact and innovation. - **Growth trajectory**: Rapidly scaling company (105% headcount growth) offers opportunities for career advancement and ownership. ## Sources 1. [joinmidi.com/careers](https://www.joinmidi.com/careers) 2. [job-boards.greenhouse.io/midihealth](http://job-boards.greenhouse.io/midihealth) 3. [joinmidi.com/](https://www.joinmidi.com/) 4. [joinmidi.com/about-us](https://www.joinmidi.com/about-us) 5. 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