--- title: 'Client Success Manager at PayNearMe, Inc.' canonical: 'https://feeny.ai/job/client-success-manager-paynearme-inc-remote-9kwxr3b8jzgd' type: 'job' last_seen: '2026-09-10' --- # Client Success Manager at PayNearMe, Inc. - **Company:** PayNearMe, Inc. - **Location:** Remote - **Compensation:** $110k–$130k - **Work type:** remote - **Posted:** 2026-09-04 - **Last confirmed live:** 2026-09-10 - **Apply:** https://job-boards.greenhouse.io/paynearmeinc/jobs/4396423009 ## Job description Company Description At PayNearMe, we’re on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs. Our single platform handles it all: cards, ACH, digital wallets such as PayPal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust PayNearMe to deliver a payment experience that drives real results. In September 2025, we raised a $50 million Series E funding round to accelerate our growth. We’re a team of 300+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ. Join us and be part of a team that’s shaping the future of payments—one experience at a time. The Client Success Manager will oversee the most critical customer accounts, driving strategic initiatives and leading high-impact projects. This role involves substantial client-facing responsibilities, including giving product demos, setting up presentations, and proposing solutions that transform the merchant payment experience. The ideal candidate will manage complex, high-value relationships while aligning client success strategies with overall business objectives. Qualifications: Revenue Growth & Expansion: - Identify opportunities to grow account value and drive revenue through consultative selling and strategic engagement with customers. - Achieve or exceed revenue targets by delivering value-based solutions that meet customer goals. Technical Expertise & Platform Knowledge: - Maintain an in-depth understanding of PayNearMe’s technical architecture, APIs, and integration processes to effectively guide clients through enhancements and customization. - Assist clients in troubleshooting complex technical challenges, coordinating with internal engineering and support teams as needed. - Continuously monitor and analyze system performance for assigned accounts, ensuring optimal usage and recommending enhancements when applicable. - Provide training and documentation to clients on technical functionalities, enabling self-service capabilities and reducing reliance on support teams. Client Demos & Presentations: - Deliver engaging demos of the PayNearMe platform to clients, showcasing its features and benefits. - Set up and lead presentations to explain PayNearMe’s products and services, tailoring the content to the client’s needs. Propose Transformative Payment Solutions: - Collaborate with clients to identify their unique challenges and propose solutions that enhance their payment experience, ensuring a seamless integration with PayNearMe’s platform. - Provide expert-level guidance to drive system adoption and operational improvements. Strategic Account Management: - Oversee high-value customer accounts, providing strategic direction to ensure customer success, retention, and satisfaction. - Build and maintain strong relationships with key stakeholders, acting as a trusted advisor to align customer needs with PayNearMe’s offerings. Cross-Functional Project Management: - Manage complex cross-functional projects that deliver significant business impact, working with internal teams to implement solutions that align with overall business objectives. Requirements: - Proven success in driving revenue growth and meeting sales targets through consultative sales and account expansion in payments industry. - Strong understanding of payments platforms, including batch processing, API integration, and data exchange. - A minimum of 7 years of experience in client success, account management, or sales, with a focus on managing high-value, complex customer relationships in a B2B environment. - Ability to give technical product demos and explain complex payment solutions in a clear, engaging manner. - Demonstrated experience in leading high-impact projects that align with broader business goals. - Ability to think strategically, manage cross-functional teams, and drive initiatives that enhance customer relationships. - Strong interpersonal skills with the ability to build relationships and influence executive-level stakeholders. - Excellent verbal and written communication skills, with the ability to articulate value propositions and negotiate effectively. - Bachelor’s or Master’s degree in Business, Marketing, or a related field. The annual base salary range for this role represents PayNearMe's good-faith estimate of the base salary it reasonably expects to offer for this position at the time of hire. Actual compensation may vary based on factors including the candidate's experience, qualifications, skills, and work location. PayNearMe may offer compensation outside of this range in certain circumstances. This position will remain posted until filled. Annual Salary Range $110,000—$130,000 USD Why Join Us?: - Competitive salary and benefits with growth-company options grant - Fast- paced and professional work culture - Stock options with standard startup vesting - 1 year cliff; 4 years total - $50 monthly communication expense stipend to go towards your phone/internet bill - $250 stipend to enhance your WFH setup - Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) - Premium medical benefits including vision and dental (100% coverage for employees) - Company-sponsored life and disability insurance - Paid parental bonding leave - Paid sick leave, jury duty, bereavement - 401k plan - Flexible Time Off (our team members typically take off ~3-4 weeks per year) - Volunteer Time Off - 13 scheduled holidays PayNearMe strives to create a workplace where all employees thrive. Our [core values](https://home.paynearme.com/about/careers/) represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible. PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply. Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/ ## About PayNearMe, Inc. ## Company Overview - **One-liner**: PayNearMe provides a payment experience management platform that enables businesses to accept and manage all major payment types, from digital wallets and cards to cash at retail locations. - **Entity Type**: Private (Series unknown, $247.7M total funding) - **Headquarters**: Santa Clara, California, United States - **Founded**: 2009 - **Founders**: Danny Shader ## Core Business - Primary industry/industries: Financial Services, Payments Technology - Target customers: B2B, focusing on non-commerce verticals including consumer lending, iGaming and online sports betting, property management, and tolling. - Mission or purpose statement: To bring progress to payments by solving the biggest payment problems for clients, delivering exceptional payment experiences that drive satisfaction, accelerate payments, and lower costs. ## Products & Services - **PayXM™ Platform**: A purpose-built Payment Experience Management platform that manages the entire payment journey. It is a single platform, contract, and integration supporting all major payment types and channels, including PayPal, Venmo, Cash App Pay, Apple Pay, Google Pay, cards, ACH, and cash. - **Cash Acceptance Network**: Access to over 62,000 retail locations across the U.S. where customers can make cash payments. - **Scan & Pay QR Codes**: A solution for enabling quick and convenient payments via QR codes, which has seen a 640% increase in usage. - **Mobile Wallets**: Support for Apple Pay, Google Pay, and other digital wallets to streamline the checkout experience. ## Market Standing - **Valuation/Market Cap**: Not disclosed. - **Key Metric**: Annual Revenue of approximately $37.3 million; Over $50 billion processed annually. - **Notable Investors/Partners**: Investors include GSV Ventures (led a $20M round in 2014). Partners include major clients like OneMain Financial and The Toll Roads of Orange County. - **Growth Signals**: The company processes over $50 billion annually, serves over 16,000 businesses, and has a workforce of 211 employees, representing an 18.8% year-over-year headcount growth. It has also seen a 640% increase in QR code payments and a 90% increase in acceptance rates for clients. ## Competitive Advantages - **Purpose-Built Platform**: Unlike other payment providers, PayNearMe’s PayXM platform is specifically designed for Payment Experience Management, tackling the end-to-end experience from customers to support staff to operations. - **Comprehensive Payment Types**: A single integration supports everything from digital wallets (Apple Pay, Google Pay) to ACH, cards, and a massive cash network at 62,000+ retail locations. - **Deep Vertical Expertise**: Specializes in complex, high-volume industries like tolling, consumer lending, and iGaming, which have unique compliance and payment needs. - **Proven Results**: Delivers measurable outcomes for clients, such as a 35% reduction in inbound calls, a 70% reduction in annual operational savings, and a 90% increase in on-time payments from late drivers. ## Strategic Focus - **Expanding the Platform**: Continuing to build out the PayXM platform with highly configurable and specialized payments capabilities to meet the unique demands of various businesses. - **Driving Self-Service**: Focusing on increasing self-service options for end-users to reduce manual intervention and lower the total cost of acceptance for clients. - **Future-Proofing Payments**: Investing in new payment methods and technologies (like QR codes and mobile wallets) to stay ahead of market trends and consumer preferences. - **Geographic and Vertical Growth**: Expanding its presence and capabilities within its core verticals (lending, gaming, property management, tolling) and potentially into new markets. ## Why Work Here - **Culture**: Described as flexible, transparent, respectful, and results-driven. The company emphasizes a work environment rooted in honesty, trust, and open communication. - **Remote/Hybrid Policy**: Offers remote working opportunities. - **Notable Benefits**: - Company-paid health insurance (medical, dental, vision) - Company-sponsored life and disability insurance - Stock options package - Flexible time off - Paid parental bonding leave - Fast-paced and professional work culture - Commitment to diversity, equity, and inclusion - **Engineering Culture**: The company is a "thinkers, builders & collaborators" environment. The technical team is significant (60 people, 21% of workforce), and roles like Principal Software Engineer have a salary range around $194,448 annually. There is a focus on building innovative technology for the ever-changing payments landscape. - **Growth Trajectory**: With an 18.8% headcount growth and a 233.3% yearly increase in job postings, the company is in a strong growth phase, offering opportunities for career advancement. ## Sources 1. [home.paynearme.com](https://home.paynearme.com/about/) 2. [home.paynearme.com](https://home.paynearme.com/) 3. [home.paynearme.com](https://home.paynearme.com/about/careers/) 4. [linkedin.com](https://www.linkedin.com/company/paynearme) 5. 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