---
title: 'Client Success Manager (R-20026) at Dun & Bradstreet'
canonical: 'https://feeny.ai/job/client-success-manager-r-20026-dun-bradstreet-ontario-55smbjvrsb7k'
type: 'job'
last_seen: '2026-10-17'
---

# Client Success Manager (R-20026) at Dun & Bradstreet

- **Company:** Dun & Bradstreet
- **Location:** Ontario, Canada
- **Compensation:** $71k–$119k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-06
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.lever.co/dnb/1bf4f242-bc72-4ec1-824a-5148a894b34a

## Job description

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

Essential Key Responsibilities

- Single post-sales support point of contact for customers for value & impact conversations.
- Coordinate (quarterback) with appropriate internal teams for as needed to appropriate D&B resources: ( i.e., Delivery, Onboarding & Implementation, Product Teams, Value Adoption & Training needs. Data Advisory, Global Data Content, Technical Implementation Consultant/Solution Architects, Customer Service).
- Value Touchpoints (Documentation of Customer Use Cases & KPI’s, User Adoption/Product Utilization/Process Flow.
- Identify/coordinate Customer Training needs. (Entire portfolio of customers – supporting 4-5 AE’s.)
- Ensure delivery of contracted products/services to clients to ensure SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) as defined in the contracts are met or exceeded.
- Facilitate additional customer support in the areas of Data Advisory, Global Data Content Technical Implementation Consultant/Solution Architects, Customer Service, Technology, Training, and Escalation resources as needed. Help promote attendance to Industry Knowledge sessions when available.
- Responsible and available as backup to Sales AE’s, SR. CSM’s and other CSM’s with contract management, forecasting and negotiation as needed. Additional skill sets with Finance Solutions product certifications and ability to “demo” products as needed with customers directly

Education & Experience

- Experience with accessing/using a variety applications and systems: SFDC, KPI, BI Portal, OA/QTC, Sales Spot, Usage Reporting Systems
- Strong demonstrated knowledge and acumen of enterprise product(s) set associated with business unit solutions.
- Strong written and verbal communication skills
- Ability to document at a high level a Process Review and/or Process Map and 1-2 years of project management skills
- Understands Personas of CFO, CPO, CCO and CMO
- Bachelor’s degree and 5+ years of sales/sales support/client service/account management experience

This position is to fill an existing vacancy.

---

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

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## About Dun & Bradstreet

## Company Overview
- **One-liner**: Dun & Bradstreet provides business decisioning data, analytics, and a global identity layer (the D-U-N‑S Number) to help companies manage risk, accelerate growth, and operationalize trusted context across sales, finance, compliance, and supply chains.
- **Entity Type**: Public (NYSE: DNB)
- **Headquarters**: Jacksonville, Florida, USA
- **Founded**: 1841
- **Founders**: Not publicly available (historical formation through mergers of Lewis Tappan’s Mercantile Agency and R.G. Dun & Co.)

## Core Business
- **Primary industries**: Information Services, Business Data & Analytics, Credit Risk, Compliance, Supply Chain Management
- **Target customers**: B2B – enterprises, SMBs, financial institutions, government agencies, procurement and risk teams
- **Mission / purpose**: “Since 1841, companies of every size have relied on Dun & Bradstreet to help them manage risk and reveal opportunity.” [dnb.com](https://www.dnb.com/en-us/?cachebust=0.17253344090823353)

## Products & Services
- **D&B Data Cloud**: A governed foundation of verified business identity and continuously updated context, used to enrich CRM, ERP, and AI workflows.
- **D-U-N-S® Number**: A free, globally recognized unique business identifier that establishes a credit profile and unlocks access to suppliers, lenders, and government contracts.
- **D&B Commercial Graph**: A governed data layer delivering traceable, auditable business context for analytics and AI.
- **D&B AI Connectors**: Pre-built integrations that deliver decision-ready business insight into Salesforce, SAP, and other enterprise tools.
- **D&B MCP Server**: Enables AI agents to connect directly to governed business insight for auditability and reliable execution.
- **Risk & Compliance Solutions**: Third-party onboarding, monitoring, and enhanced due diligence.
- **Sales & Marketing Solutions**: Account-based data, lead scoring, and territory insights.
- **Finance Solutions**: Credit risk assessment, cash flow optimization, and financial signals.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed in search results (publicly traded on NYSE; market cap can be looked up but not provided in the retrieved data).
- **Key Metric**: Annual revenue of **$2.4B** (latest full fiscal year). Q2 FY2025 (ended June 30, 2025) revenue was **$585.2M** with a net loss of **$33.7M**. [linkedin.com](https://www.linkedin.com/company/dun-&-bradstreet)
- **Notable Investors / Partners**: Parent company **Clearlake Capital Group, L.P.** (majority shareholder). Other institutional investors not listed in the search results.
- **Growth Signals**:
  - Headcount: **4,130 employees** (monthly growth +0.2%)
  - Active job postings: **87** (monthly growth +20.8%, quarterly growth +67.3%)
  - Operating in 28 countries, with data covering many more.
  - Recent emphasis on AI connectors and the MCP server to embed verified business context into agentic workflows.

## Competitive Advantages
- **Persistent Identity (D-U-N-S Number)**: A unique, globally recognized business identifier that provides a single source of truth across systems and use cases, creating a strong switching cost.
- **Longevity & Breadth**: Founded in 1841, the company has accumulated decades of business data and relationships, making it one of the most comprehensive business intelligence providers.
- **Governance & Traceability**: Unlike generic data lakes, the D&B Commercial Graph is designed for auditability, compliance, and AI readiness – a differentiator in regulated industries.
- **Wide Ecosystem Integration**: Native connectors to major platforms (Salesforce, SAP, Tableau, etc.) reduce friction for enterprise adoption.

## Strategic Focus
- **AI as a Context Layer**: Position “verified business context” as the missing link for enterprise AI success, emphasizing governed, traceable data over fragmented inputs.
- **Product Innovation**: Continued development of the MCP Server and AI connectors to enable agentic workflows in procurement, compliance, and sales.
- **Risk & Compliance Expansion**: Deepening capabilities in third-party risk management and enhanced due diligence to meet rising regulatory demands.
- **Data Modernization**: Investing in cloud-native infrastructure and real-time data updates to stay ahead of competitors like Experian and Moody’s.

## Why Work Here
- **Culture & Rating**: Employer rating of **3.8/5** (2,861 reviews on LinkedIn) with strong marks for work-life balance (4.0) and culture (3.7). Compensation scores 3.6 and career development 3.6. [linkedin.com](https://www.linkedin.com/company/dun-&-bradstreet)
- **Work Model**: **Hybrid** – employees typically work on-site **2 days a week** at their Jacksonville HQ or one of 32 global offices. [builtin.com](https://builtin.com/company/dun-bradstreet)
- **Notable Perks**:
  - Performance bonuses and employee discounts
  - Adoption assistance, generous parental leave, and family medical leave
  - Dental, health, and FSA benefits
  - Job training, conferences, and customized development tracks
  - Diverse workforce: talent sourced from top companies (IBM, Oracle, Cognizant, Deloitte, etc.)
- **Technical Environment**: Engineering teams work on large-scale data platforms, AI/ML models, and data pipelines. Open roles include Data Scientists, AI Security Engineers, and Principal Systems Engineers.

## Sources
1. [dnb.com – Company Overview](https://www.dnb.com/en-us/?cachebust=0.17253344090823353)
2. [dnb.com – Careers](https://www.dnb.com/en-us/about/careers.html)
3. [jobs.lever.co – Open Positions](https://jobs.lever.co/dnb)
4. [linkedin.com – Company Profile](https://www.linkedin.com/company/dun-&-bradstreet)
5. [builtin.com – Culture & Perks](https://builtin.com/company/dun-bradstreet)

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