---
title: 'Client Success Manager, Real Estate Investments at Entera'
canonical: 'https://feeny.ai/job/client-success-manager-real-estate-investments-entera-new-york-1b7ea18v0phc'
type: 'job'
last_seen: '2026-09-10'
---

# Client Success Manager, Real Estate Investments at Entera

- **Company:** Entera
- **Location:** New York, NY
- **Work type:** remote
- **Posted:** 2022-03-10
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/entera/jobs/5953138002

## Job description

## About Entera

Entera is the leading SaaS and Services platform for Enterprise and Mid-Market single-family investors, empowering them to buy, sell and operate their real estate investments seamlessly. Powered by Artificial Intelligence (AI), Entera’s online marketplace offers the best combination of data, technology, services, and expertise to real estate investors. Since its inception in 2018, Entera has transacted on more than $6B of single-family home transactions across 34 US markets. Backed by leading investors Goldman Sachs, Bullpen Capital and Craft Ventures, Entera empowers single-family buyers and sellers to make data-driven strategic decisions about their real estate, scale their operations, and achieve their investment goals. The company is headquartered in New York City, New York, and Houston, Texas.

The Role: We are looking for a highly strategic and driven Client Success Manager - Real Estate Investments to join the Entera team in the single-family residential (SFR) real estate space. This team provides hands-on support to our investor clients, dramatically improving their capability and scale in property discovery, underwriting, comping, and decision-making using Entera's state-of-the-art technology across acquisitions, dispositions, and asset management strategy. You will be responsible for profiling and refining investment goals, driving both acquisitions and dispositions on behalf of our investor clients, and ensuring they extract maximum value from the Entera platform. This is a client coverage role: you will own a portfolio of client relationships day to day and be accountable for retention, growth, and client outcomes.

What You'll Do:

- Own a defined book of client accounts end-to-end, serving as each client's primary point of contact and the internal owner of their retention, growth, and satisfaction.
- Lead daily interactions with clients regarding asset performance, current market conditions, and platform utilization.
- Build and maintain strong relationships across multiple levels of client organizations, leading internal and external meetings, including Quarterly Business Reviews (QBRs).
- Develop strategic plans that help clients reach their capital deployment, acquisition, and disposition targets.
- Lead efforts in managing external relationships for newly onboarded clients.
- Deliver weekly performance insights and monthly market reports to advise clients on strategies for efficient operations.
- Proactively identify upcoming client capacity constraints and utilize data to uncover new opportunities.
- Serve as a primary product expert, teaching clients how to operate more self-sufficiently on the Entera platform and suggesting the best tools for their specific needs.
- Oversee and perform quality control on Broker Price Opinion (BPO) processes, generating weekly activity reports on Dispositions listings.

Who You Are:

- 6+ years in client success, account management, or client-facing real estate roles, with direct client coverage experience required: you have owned a named book of external B2B accounts, led Quarterly Business Reviews, and been accountable for retention and growth outcomes.
- Expertise in real estate valuation, enough to advise clients credibly in live conversations, with a strong preference for hands-on experience in single-family residential (SFR) acquisitions, dispositions, or portfolio operations. Practitioner experience executing transactions and operating portfolios is strongly preferred over purely advisory, appraisal, or valuation-analytics backgrounds.
- Proven experience navigating complex processes within larger organizations to drive performance improvements and meet client goals across multiple stakeholders.
- Demonstrated ability to lead small teams to execute against strategic goals and tight deadlines.
- A natural ability to anticipate hurdles and proactively resolve problems both internally and externally.
- Exceptional verbal, written, and presentation skills, with a heavy focus on nurturing long-term, external-facing relationships.

Only accepting applicants from the following states: AZ, FL, GA, IL, NC, NJ, NY, TX Entera is proud to be an equal opportunity employer (EEO) that celebrates difference and diversity. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We are committed to building an inclusive work environment where all employees feel a sense of belonging and respect. If there is anything we can do to ensure you have a comfortable and positive interview experience, please let us know.

## About Entera

## Company Overview
- **One-liner**: Entera is an AI-driven operating system and services marketplace that enables institutional investors to buy, sell, and operate single-family residential real estate at scale.
- **Entity Type**: Private (raised ~$60M in venture funding)
- **Headquarters**: Houston, TX, USA (with a secondary office in New York, NY)
- **Founded**: 2018
- **Founders**: Greg Morrison (Co-Founder & CEO), Martin Kay (Co-Founder & CTO), and Jen Yu Wang (Co-Founder & VP of Brokerage)

## Core Business
- **Primary industry**: PropTech (Property Technology) / Real Estate Technology / Single-Family Residential (SFR) Investment
- **Target customers**: B2B — Enterprise and mid-market single-family real estate investors, including funds, operators, and large-scale buyers/sellers.
- **Mission**: To revolutionize the way people buy, sell, and operate homes by connecting the fragmented residential real estate industry through one AI-driven operating system.

## Products & Services
- **Data & Intelligence**: Proprietary residential data, market signals, pricing models, and asset-level intelligence covering 34 residential markets and 14M+ homes.
- **Workflow & Decisioning**: Standardizes underwriting, approvals, pricing, offers, listings, diligence, and transaction management across markets and teams.
- **Transaction Infrastructure**: Connects brokerage, title coordination, compliance, closing support, and execution management into one workflow.
- **Service Partner Coordination**: Orchestrates independent third-party providers (brokerage, title, inspection, renovation) so transactions move as one workflow.
- **Buy & Sell Platform**: A single platform for the full acquisition and disposition lifecycle, including AI-assisted pricing, buyer targeting, offer management, and closing.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding of ~$60M
- **Notable Investors/Partners**: Goldman Sachs, Bullpen Capital, Craft Ventures
- **Growth Signals**:
  - Since 2018, facilitated transactions on 15,000+ single-family homes valued at $5B+ across 32 US markets.
  - Serves 95% of top investors.
  - 500K+ homes across client portfolios.
  - Employees in 19 states; named a "Best Place to Work" in both Houston and New York City (Midsize category).
  - Referred to as "The Bloomberg Terminal of Real Estate" by industry observers.

## Competitive Advantages
- **Full-stack platform**: Combines proprietary data, AI-powered underwriting, workflow automation, and a network of local service partners — competitors often offer only one piece.
- **Scale & network effects**: 34 markets, 14M+ homes underwritten, and relationships with 95% of top investors create a powerful data moat.
- **Institutional-grade infrastructure**: Built for the specific needs of large-scale SFR investors, enabling billions in transaction volume.
- **Collective experience**: Leadership team and employees have over $40B of collective real estate experience.

## Strategic Focus
- **Expansion**: Continue to add new residential markets and deepen coverage in existing ones.
- **Platform depth**: Further integrate AI and automation into every stage of the investment lifecycle (acquisition, management, disposition).
- **New construction**: Connecting new construction inventory with professional residential buyers.
- **Talent**: Attracting top engineering, product, and real estate talent to build the "operating system" for the industry.

## Why Work Here
- **Culture**: Emphasizes a "Culture Add, Not Culture Fit" philosophy; values include curiosity, customer obsession, courage, integrity, and being outcomes-focused.
- **Work model**: Flexible — remote, hybrid, and in-office options available. Offices in Houston, TX and New York, NY. Employees across 19 states.
- **Benefits**: Comprehensive health benefits, unlimited PTO, 401K match, supportive parental leave, free lunch & snacks, mental wellness support, pet insurance.
- **Growth**: High-growth PropTech startup with a "growth mindset" culture; opportunities for career-defining impact.
- **Recognition**: Named a "Best Place to Work" in both Houston and New York City.
- **Team**: Diverse, inclusive environment with employee resource groups (Entera Cares) and meaningful company events.

## Sources
1. [entera.ai](https://www.entera.ai/)
2. [entera.ai/company](https://www.entera.ai/company)
3. [entera.ai/careers](https://www.entera.ai/careers)
4. [entera.ai/careers-pages/life-at-entera](https://www.entera.ai/careers-pages/life-at-entera)
5. [boards.greenhouse.io/entera](https://boards.greenhouse.io/entera)

## Other roles at Entera

- [Contract Real Estate Agent](https://feeny.ai/job/contract-real-estate-agent-entera-united-states-wm075m3bt5dr) — United States
- [Contract Transaction Coordinator](https://feeny.ai/job/contract-transaction-coordinator-entera-houston-srmyb6wn8nw0) — Houston, TX
- [Contract Real Estate Listing Coordinator](https://feeny.ai/job/contract-real-estate-listing-coordinator-entera-remote-s8bmqpt05p3v)
- [Future Employment Opportunities (Sales & Marketing)](https://feeny.ai/job/future-employment-opportunities-sales-marketing-entera-houston-tx-or-new-york-f6h3r7em5n8v) — Houston TX OR New York, NY
- [Future Employment Opportunities (Brokerage)](https://feeny.ai/job/future-employment-opportunities-brokerage-entera-houston-jqcjv78370hz) — Houston, TX
- [Future Employment Opportunities (Engineering & Product)](https://feeny.ai/job/future-employment-opportunities-engineering-product-entera-houston-tx-new-york-sxgy74p98r9v) — Houston TX New York NY, OR