---
title: 'Client Success Manager at SQA Services'
canonical: 'https://feeny.ai/job/client-success-manager-sqa-services-palos-verdes-estates-0t8jxzwcjcnh'
type: 'job'
last_seen: '2026-10-29'
---

# Client Success Manager at SQA Services

- **Company:** SQA Services
- **Location:** Palos Verdes Estates, CA / Seattle, WA / Mobile, AL / Miami, FL / Phoenix, AZ / Houston, TX
- **Compensation:** $75k–$95k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-10-29
- **Apply:** https://jobs.lever.co/sqaservices/efc76877-4cc1-46b0-92b9-8f4b99020f35

## Job description

SQA protects through quality. We have a global footprint that supports complex and highly regulated supply chains. The partnerships SQA has created over the past 30 years have benefitted our clients’ integrated strategies, which SQA can support on an annual basis. SQA works with its client partners and their supply chain in over 90 countries annually, deploying over 1000 associates. SQA understands the complexity and challenges of a global supply chain and our clients see that the results from SQA exceed their internal efficiencies. Annually, SQA performs thousands of audits, 3 million parts inspected at the source, and 70,000 hours of Engineering Supplier Development. This occurs in the form of managed programs at their suppliers that include, but may not be limited to, audits, assessments, supplier development, part approvals, inspection, remediation, self-release, and full-time surveillance.

Overview: As a Client Success Manager II at SQA Services, you will play a pivotal role in supporting SQA’s client-facing interactions while driving contract renewals, client health, and identifying expansion opportunities. They will coordinate the successful delivery of services and solutions to clients, manage client relationships, and oversee client satisfaction. This role involves overseeing the execution of projects and services, managing timelines, resources, and budgets, and acting as the primary point of contact between the client and internal teams. The Client Success Manager II works closely with Business Development, Engineering, Service Delivery, Accounting/Finance, and Digital Services to ensure that client expectations are met or exceeded, while maintaining a high level of service quality.

Client Health Management:

- Proactively monitor client health metrics (adoption, engagement, satisfaction, performance outcomes).
- Develop action plans for “at-risk” accounts to mitigate churn and improve overall health.
- Drive continuous improvement initiatives based on client feedback and industry best practices.
- Lead Quality Business Reviews (QBRs) to assess performance, alignment with KPIs, and opportunities for improvement.

Renewals:

- Own and drive the renewal process, ensuring contracts are signed on time with minimal risk.
- Partner with internal teams (Business Development, Finance, Legal) to streamline the renewal cycle.
- Identify early warning signs of non-renewal and execute intervention strategies.

Expansion:

- Partner with clients to uncover new service opportunities, departments, or regions for expansion.
- Collaborate with Sales on upsell and cross-sell opportunities.
- Deliver insights and recommendations that highlight the ROI and additional potential value of our solutions.

Industry & Compliance Expertise

- Stay current on industry trends, regulations, and compliance requirements in Life Sciences, Data Centers, and Aerospace.
- Provide insights and thought leadership to clients around evolving standards and risk mitigation.
- Translate technical QA/QC services into business value for stakeholders ranging from operations leaders to executives.

Secondary Responsibilities: Supporting any other areas within SQA for continued success.

- Supporting any other areas within SQA for continued success.

Qualifications, Skills, and Experience:

- Qualifications, Skills, and Experience:
- Bachelor’s degree in Business, Engineering, Life Sciences or related field (advanced degree a plus).
- 5+ years of experience in Client Success, Account Management, or Quality Management in regulated industries.
- Aerospace experience is a plus.
- Strong knowledge of quality systems, compliance frameworks, and industry certifications (e.g., AS9100, GMP, GLP, GDP, ISO 9001, ISO 13485, etc.).
- Proven track record of managing enterprise clients in technical or regulated environments.
- Proficient in MS Office, CRM (HubSpot, etc)
- Exceptional communication, negotiation, and presentation skills.
- Ability to translate complex technical or regulatory information into client-friendly language.
- Strong problem-solving mindset with the ability to manage escalations calmly and effectively.

SQA is an Equal Opportunity Employer; employment with us is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. (*) To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

## About SQA Services

## Company Overview
- **One-liner**: SQA Services provides global supplier quality assurance and inspection services to quality-critical industries, deploying a network of experts to manage supplier performance and product quality.
- **Entity Type**: Private (bootstrapped; no recent funding disclosed)
- **Headquarters**: Hawthorne, California, USA (based on job postings)
- **Founded**: 1995
- **Founders**: Jim McKay and J. Michael McKay (father-and-son team)

## Core Business
- **Primary industries**: Aerospace, Life Sciences (pharmaceutical, medical device, biologics), Automotive, Defense, Oil & Gas, and other quality-critical manufacturing sectors.
- **Target customers**: B2B – primarily Fortune 500 companies and large manufacturers with complex, global supply chains.
- **Mission/purpose**: To protect through quality – helping companies ensure that products are manufactured to specification, regardless of supplier location.

## Products & Services
- **Supplier Quality Inspection & Auditing**: On-site source inspection, first article inspection (FAI), process audits, and quality engineering recovery programs.
- **Program Management**: Dedicated Program Managers oversee end-to-end quality programs, providing visibility and accountability across multiple supplier sites.
- **STEPQ (Digital Platform)**: A secure, cloud-based event management system that automates and reports on audits, CAPA, inspections, engineering, and quality agreements – giving clients real-time control over supplier quality performance.
- **Large-Scale Remediation & Recovery**: Deployed teams for containment, supplier capability assessments, and rapid quality recovery (e.g., aerospace recovery team established 2023).

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Over 30 years in business; operates in 90+ countries with hundreds of deployed quality experts.
- **Notable Investors/Partners**: Not disclosed (client base includes global Fortune 500 companies)
- **Growth Signals**: 
  - Established a Large-Scale Aerospace Recovery Team in 2023.
  - Supported COVID-19 vaccine manufacturing and distribution (2020-2021).
  - Launched a Global Biologics Gene and Cell Therapy audit platform (2021).
  - Expanded digital capabilities with STEPQ platform development.

## Competitive Advantages
- **Global Network**: Hundreds of pre-vetted quality experts deployed across 90+ countries, enabling rapid, local support.
- **30-Year Track Record**: Deep institutional knowledge in regulated industries (aerospace, life sciences) with certifications like CQA, PMP, Six Sigma.
- **Proprietary Technology**: STEPQ platform provides unmatched visibility and control over supplier quality events, differentiating from pure staffing firms.
- **Full Program Management**: Not just staffing – SQA manages entire programs with dedicated Program Managers, support teams, and infrastructure.

## Strategic Focus
- **Digital Transformation**: Continued investment in STEPQ and digital tools to enhance operational visibility and collaboration.
- **Life Sciences Expansion**: Growing capabilities in biologics, gene/cell therapy, and pharmaceutical quality auditing.
- **Aerospace & Defense**: Leveraging recent large-scale recovery programs to deepen relationships in these sectors.
- **Global Reach**: Maintaining a flexible, on-the-ground presence in key manufacturing regions to meet client needs.

## Why Work Here
- **Culture**: Emphasizes Trust, Respect, Accountability, Dedication, and Excellence. Recognized for business achievement and employment practices.
- **Work Style**: Mostly on-site contract roles at client locations (aerospace hubs like Los Angeles, Wichita, Huntsville, etc.). Flexible scheduling – ability to select projects aligned with interests and skills.
- **Professional Development**: Certification bodies (IRCA, ASQ) recognize SQA activity for recertification credits. Opportunities to work on leading-edge quality initiatives with Fortune 500 clients.
- **Perks**: Referral program, job-specific equipment, photo-badges, and a supportive global infrastructure.
- **Engineering Culture**: Focus on quality engineering, process improvement, and hands-on problem-solving in manufacturing environments.

## Sources
1. [SQA Services - Official Website](https://www.sqaservices.com/)
2. [SQA Services - Careers Page](https://www.sqaservices.com/company/careers/)
3. [SQA Services - History](https://www.sqaservices.com/company/history/)
4. [SQA Services - Leadership](https://www.sqaservices.com/company/leadership/)
5. [SQA Services - Job Listings (Lever)](https://jobs.lever.co/sqaservices)

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