---
title: 'Client Success Manager at TrueML'
canonical: 'https://feeny.ai/job/client-success-manager-trueml-in-j3r034c37jdm'
type: 'job'
last_seen: '2026-10-13'
---

# Client Success Manager at TrueML

- **Company:** TrueML
- **Location:** IN, United States
- **Compensation:** $80k–$105k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-22
- **Last confirmed live:** 2026-10-13
- **Apply:** https://jobs.lever.co/trueml/f7dcebac-d789-4a96-ae71-546ea821b809

## Job description

Why TrueML? TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.

What You'll Do:

- Drive Portfolio Retention & Expansion: Execute strategic account plans to maximize Gross and Net Revenue Retention, prevent logo churn, and uncover opportunities to scale account placement volumes.

- Convert Pilots into Long-Term Contracts: Align clients on pilot success criteria, track performance metrics, and build compelling business cases to convert pilot programs into long-term commercial agreements.

- Lead Strategic Discovery & Business Reviews: Conduct Monthly and Quarterly Business Reviews, using consultative discovery to understand client business models, uncover unmet needs, and demonstrate measurable ROI.

- Build Multithreaded Partnerships: Establish trusted relationships with key client decision-makers across executive, technical, operational, and procurement teams.

- Orchestrate Cross-Functional Teams: Collaborate internally with Product, Engineering, Sales, Operations, Legal, and Compliance to solve complex client challenges and advance expansion initiatives.

- Manage Account Health & Revenue Forecasting: Monitor portfolio health metrics, identify renewal risks early, and maintain accurate forecasts for revenue, expansions, and pilot conversions within Salesforce.

Who You Are:

- Experienced B2B CSM: You bring 5+ years of enterprise client success or account management experience within SaaS, fintech, financial services, payments, or debt collections.

- Commercial & SaaS Metric Savvy: You have a strong grasp of recurring revenue models and proven success managing retention, expansion revenue, GRR, NRR, and pilot conversions.

- Analytical Presenter: You can interpret complex performance data, build value-driven recommendations, and lead discussions with both technical operators and C-suite executives.

- Cross-Functional Leader: You excel at orchestrating internal teams to deliver on client commitments without needing formal authority.

- Educated & Tech-Fluent: You take initiative in fast-paced environments and have hands-on experience using Salesforce and client health monitoring platforms.

## What We Offer (Perks & Benefits)

Flexible vacation Medical/dental/vision insurance Traditional/Roth retirement savings options Company-paid disability and life insurance Flexible Spending Account & Limited FSA Family-friendly parental leave, volunteer and voting time off On-demand wellness platform access for you and 5 friends and family PerkSpot discount program for 900+ merchants nationwide Remote Work, Travel Expectations & Physical Requirements: This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects. This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role. Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.

Personally Identifying Information We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

Dedication to Diversity & Inclusion We are  an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

## About TrueML

## Company Overview
- **One-liner**: TrueML is a family of financial technology companies that uses data science and AI to transform debt collection and consumer financial health.
- **Entity Type**: Private
- **Headquarters**: Lenexa, Kansas, USA (based on on‑site job postings)
- **Founded**: 2013
- **Founders**: Ohad Samet and Nadav Samet

## Core Business
- **Primary industry**: Financial services, specifically debt collection, consumer engagement, and financial health technology.
- **Target customers**: B2B (businesses needing debt recovery or customer retention solutions) and B2C (consumers seeking a better path to financial health).
- **Mission**: To modernize the experience of consumers in their financial lives and ensure nobody gets locked out of the financial system.

## Products & Services
- **TrueAccord**: A digital‑first, data‑science‑driven third‑party debt collection platform that focuses on a consumer‑friendly experience to improve recovery rates.
- **Retain (TrueML Products)**: A patented machine‑learning SaaS product that helps businesses engage customers at the right time, place, and channel to improve retention and financial outcomes.
- **Sentry Credit**: A traditional debt collection agency based in Everett, WA, known for compassionate, professional debt resolution.
- **TrueML Shared Services**: Internal shared services providing data science, technology, legal, compliance, and HR support across the TrueML portfolio.

## Market Standing
- **Valuation / Market Cap**: Not publicly available (private company).
- **Key Metric**: Annual revenue and total funding are not disclosed; the company has been operating for over a decade and is described as an “industry leader” in third‑party debt collection.
- **Notable Investors / Partners**: Not disclosed in available sources.
- **Growth Signals**: Multiple open positions (collections, engineering, messaging, management) in the U.S. and Latin America; continued investment in AI/ML products like Retain; expansion of remote work capabilities.

## Competitive Advantages
- **Data‑science‑first approach**: Uses patented machine learning to personalize consumer outreach, leading to better recovery and retention outcomes.
- **Consumer‑focused design**: Prioritizes a non‑hostile, transparent experience that helps consumers regain financial health, differentiating from traditional agencies.
- **Family of companies model**: Combines a digital‑native platform (TrueAccord), an AI‑powered SaaS product (Retain), and a legacy agency (Sentry Credit) to cover the full spectrum of debt resolution.
- **Track record**: Marketed as “trusted industry leader” with a decade of innovation and a proven ability to scale.

## Strategic Focus
- Expand AI‑powered products (Retain) to serve more financial service companies.
- Continue to modernize debt collection through digital channels and data science.
- Grow the team globally (remote roles in the U.S., Mexico, Argentina) while maintaining on‑site operations in Lenexa, KS.
- Maintain a strong culture of inclusion (equal gender split, diverse leadership) and mission‑driven innovation.

## Why Work Here
- **Culture**: Described as humble, driven, and innovative, with a focus on meaningful change. Diverse perspectives are celebrated, and the company has an equal gender split with women and minorities in key leadership roles.
- **Work Model**: A mix of on‑site (Lenexa, KS) and fully remote roles (U.S., Mexico, Argentina).
- **Benefits & Perks**: Competitive pay, company equity, comprehensive health/vision/dental insurance, paid parental leave, generous PTO plus paid volunteer days and 9 holidays, Employee Assistance Program, retirement planning (through Charles Schwab), Wellness Coach (3,000+ on‑demand sessions), PerkSpot discounts, Travel Assistance, peer‑to‑peer rewards program, and SoFi student loan rate discounts.

## Sources
1. [TrueML Homepage](https://trueml.co/)
2. [Company About Page](https://trueml.co/about-trueml/)
3. [Careers Page](https://trueml.co/careers/)
4. [Job Listings on Lever](https://jobs.lever.co/trueml)
5. [Benefits & Perks Page](https://trueml.co/benefits-perks/)

## Other roles at TrueML

- [Account Servicing Specialist (Nov 19 Start Date)](https://feeny.ai/job/account-servicing-specialist-nov-19-start-date-trueml-lenexa-vx1zmm1cjs3q) — Lenexa, KS
- [Junior SDET (Quality Engineer 1)](https://feeny.ai/job/junior-sdet-quality-engineer-1-trueml-in-xp55yaqqyaht) — IN, Mexico
- [Collections Specialist I (Nov 9 Start Date)](https://feeny.ai/job/collections-specialist-i-nov-9-start-date-trueml-lenexa-yg2wpzw0ak0t) — Lenexa, KS
- [Senior Software Engineer (Performance)](https://feeny.ai/job/senior-software-engineer-performance-trueml-in-2qd5nj35eyfe) — IN, Mexico
- [Client Support Specialist I](https://feeny.ai/job/client-support-specialist-i-trueml-everett-00s14c3tvwxk) — Everett, WA
- [Collections Specialist](https://feeny.ai/job/collections-specialist-trueml-everett-84d9wsc32x6y) — Everett, WA
- [Sr. HR Generalist](https://feeny.ai/job/sr-hr-generalist-trueml-lenexa-vypq0v35b54n) — Lenexa, KS
- [Sales Representative (SaaS)](https://feeny.ai/job/sales-representative-saas-trueml-in-0sw75qpf0j2a) — IN, United States
- [Product Manager, Platform](https://feeny.ai/job/product-manager-platform-trueml-in-1eye9ehfxqt5) — IN, United States
- [Sr. Sales Representative (SaaS-Collections Tech)](https://feeny.ai/job/sr-sales-representative-saas-collections-tech-trueml-in-fyk1w8bcnrcp) — IN, United States