---
title: 'Client Success Manager at Verra Mobility'
canonical: 'https://feeny.ai/job/client-success-manager-verra-mobility-mesa-zceyj6dg1nz9'
type: 'job'
last_seen: '2026-10-19'
---

# Client Success Manager at Verra Mobility

- **Company:** Verra Mobility
- **Location:** Mesa, AZ
- **Posted:** 2026-10-05
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/verramobility/jobs/4715345006

## Job description

## What you'll do

- Build and maintain strong client relationships by serving as the primary point of contact and trusted advisor for all client communication, support, and strategic partnership needs
- Lead recurring client meetings, manage follow-up actions, and proactively identify opportunities to improve client satisfaction, retention, and account growth
- Develop long-term client partnerships that deliver operational and financial value while identifying opportunities to optimize, retain, and expand business within existing accounts
- Collaborate cross-functionally with Operations, Product, Finance, IT, and other internal teams to resolve service delivery issues, support contractual obligations, and ensure successful client outcomes
- Maintain a strong understanding of product configurations, system functionality, and cross-service workflows in order to effectively support clients and troubleshoot issues
- Oversee client onboarding, implementations, project execution, software releases, and UAT activities to ensure requirements are met and changes are successfully deployed
- Monitor client performance, analyze operational and financial data, identify trends or anomalies, and communicate risks, recommendations, and resolutions to internal and external stakeholders
- Support client account health through oversight of reporting, account reconciliation, invoice accuracy, overdue revenue recovery, and monthly settlement deliverables
- Educate and guide clients on product capabilities, operational processes, and industry best practices to drive adoption and long-term success
- Manage multiple priorities in a fast-paced environment while demonstrating strong organizational skills, critical thinking, communication, and problem-solving abilities
- Maintain knowledge of applicable legislation, regulatory requirements, and client contracts to support compliance and operational success
- Willingness and ability to travel up to 30–50% as needed for client meetings, onsite support, implementations, industry conferences, and relationship management activities.

## What we're looking for

- Bachelor's degree preferred, or an equivalent combination of education, training and experience is required.
- 3-5 years' experience in a client-facing environment, account management or similar role.
- Experience working with government agencies, municipalities, public sector clients, or regulated industries strongly preferred
- Strong understanding of customer contracts, compliance requirements, and applicable legislation within a client service environment preferred
- Demonstrated ability to build trusted client relationships, drive client satisfaction and retention, and identify opportunities for account growth and operational improvement
- Proven ability to manage escalated client concerns, navigate difficult conversations, and drive issue resolution with professionalism, urgency, and sound judgment
- Ability to successfully guide clients through operational and system-related changes, including implementations, process improvements, software enhancements, and transitions
- Strong analytical, organizational, and problem-solving skills with the ability to assess complex situations, interpret data, identify risks, and develop effective solutions
- Excellent verbal and written communication skills with the ability to effectively communicate across all levels of internal and external stakeholders, including executive leadership and government representatives
- Experience gathering, documenting, and communicating business and client requirements to cross-functional internal teams
- Ability to manage multiple priorities, adapt to shifting business needs, and maintain accountability in a fast-paced environment
- Self-motivated and action-oriented with the ability to work independently while also collaborating effectively within cross-functional teams
- Strong technical aptitude with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with CRM or client management platforms preferred

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. https://www.verramobility.com/candidate-privacy-notice/

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. [Verra Mobility Applicant Privacy Notice](https://www.verramobility.com/candidate-privacy-notice/)

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

.

## About Verra Mobility

## Company Overview
- **One-liner**: Verra Mobility is a global leader in smart transportation technology, providing automated enforcement, tolling, violations management, and parking solutions to municipalities, school districts, rental car companies, and commercial fleets.
- **Entity Type**: Public (NASDAQ: VRRM)
- **Headquarters**: Mesa, Arizona, United States
- **Founded**: 1987 (as a pioneering photo enforcement program); relaunched as Verra Mobility in 2018
- **Founders**: James Tuton and Adam Tuton (founders of American Traffic Solutions, predecessor company)

## Core Business
- **Industry**: Smart Transportation / Mobility Technology (including traffic enforcement, tolling, parking, and fleet management)
- **Target Customers**: B2G (municipalities, school districts, transportation agencies), B2B (rental car companies, fleet operators, OEMs, financial institutions)
- **Mission / Purpose**: “To transform mobility into something safer, smarter, and more connected to make life better for the people and communities we serve.” [verramobility.com](https://www.verramobility.com/)

## Products & Services
- **Government Solutions**: Automated enforcement systems (red-light, speed, school bus stop arm, bus lane safety cameras) and ALPR technology for cities and school districts.
- **Commercial & Fleet Solutions**: Integrated toll management, violation processing, vehicle registration, and title services for rental car companies, fleet management companies, and large fleet operators.
- **Parking Solutions** (T2 Systems): End-to-end parking management software and hardware for universities, municipalities, and private parking operators.
- **AutoKinex** (launched 2023): Secure in-vehicle payment platform for tolls, parking, and other mobility services.

## Market Standing
- **Valuation / Market Cap**: Not provided in search results (public company; see SEC filings for latest market cap).
- **Key Metric**: Public company with annual revenue reported in SEC filings (10-K). Specific figures not available from provided sources.
- **Notable Investors / Partners**: Acquired by Platinum Equity in 2017 prior to IPO; major acquisition targets include Redflex Holdings, T2 Systems, Pagatelia, Euro Parking Collection plc, and Highway Toll Administration.
- **Growth Signals**:
  - 1,800+ employees globally across 15+ countries. [verramobility.com/history](https://www.verramobility.com/history/)
  - 822,000 tolls paid daily; 6.9 million violations processed annually for fleet customers.
  - 300+ cities, towns, and school districts use automated enforcement solutions.
  - 2,000+ parking customers (universities, municipalities, private operators).
  - Expanded into Europe via Pagatelia (Spain) and EPC (pan-European toll collection).

## Competitive Advantages
- **Established Market Leadership**: Over 20 years of experience in road safety and enforcement; first photo enforcement program in the U.S. (1987).
- **Integrated Platform**: Combines enforcement, tolling, parking, and payment solutions on a single technology stack, creating switching costs for customers.
- **Deep Partnerships**: Long-term contracts with major toll authorities, rental car companies, and municipalities; interoperable tolling across multiple states and countries.
- **Regulatory Moat**: Government contracts and compliance-heavy markets make it difficult for new entrants to replicate.

## Strategic Focus
- Expand smart mobility offerings for connected, electric, shared, and autonomous vehicles.
- Grow international presence (especially Europe) through acquisitions and organic expansion.
- Develop in-vehicle payment and data integration services (AutoKinex) to capture new revenue streams.
- Continue M&A strategy to add adjacent capabilities (e.g., parking, tolling, enforcement).

## Why Work Here
- **Culture & Values**: Core values—Own It, Do What’s Right, Lead with Grace, Win Together—emphasize accountability, integrity, humility, and collaboration. [careers.verramobility.com/working-here](https://careers.verramobility.com/working-here)
- **Purpose-Driven Mission**: The company is focused on making mobility safer and easier, which employees cite as a source of meaning.
- **Opportunities Across Functions**: Open roles in software development, cybersecurity, IT, project management, field services, customer service, and corporate functions. [job-boards.greenhouse.io/verramobility](https://job-boards.greenhouse.io/verramobility)
- **Global Scope**: Work with colleagues across 15+ countries; opportunities for international experience.
- **Work Policy**: Not explicitly stated, but primary office locations include Mesa, AZ (HQ) and Melbourne, Australia. Likely hybrid/on-site depending on role.

## Sources
1. [verramobility.com](https://www.verramobility.com/)
2. [careers.verramobility.com](https://careers.verramobility.com/)
3. [verramobility.com/history](https://www.verramobility.com/history/)
4. [careers.verramobility.com/working-here](https://careers.verramobility.com/working-here)
5. [job-boards.greenhouse.io/verramobility](https://job-boards.greenhouse.io/verramobility)

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