---
title: 'Client Success Manager, Vulcan at AIFT'
canonical: 'https://feeny.ai/job/client-success-manager-vulcan-aift-taipei-mnmcjvqy5wh7'
type: 'job'
last_seen: '2026-09-14'
---

# Client Success Manager, Vulcan at AIFT

- **Company:** AIFT
- **Location:** Taipei, Taiwan
- **Posted:** 2026-07-20
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/aift/jobs/6119394004

## Job description

Job Overview

We are looking for a dynamic Client Success Manager to join our growing team.

As part of a fast-growing, entrepreneurial company, you'll have the opportunity to help organizations navigate the rapidly evolving world of AI security. If you're passionate about building strong client relationships, solving complex challenges, and driving the successful adoption of innovative technology, this is an exciting opportunity to make an impact.

In this role, you will be the primary point of contact for our clients, guiding the successful adoption of Vulcan, our AI security platform that helps organizations secure, test, and govern AI systems through both defensive and offensive AI security capabilities.

You will manage ongoing customer relationships, coordinate project delivery, provide day-to-day product support, and serve as the first point of contact during incidents, working closely with our product and engineering teams to ensure timely resolution. Your focus will be to help customers maximize the value of Vulcan while delivering a high standard of service and customer success.

Learn more about Vulcan: https://vulcanlab.ai/

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## Responsibilities and Duties

- Serve as the primary point of contact for enterprise customers throughout their journey with Vulcan, from onboarding and implementation to ongoing support and success.
- Work closely with client business unit, security team, AI project team, and IT teams to understand requirements, define project scope, and coordinate successful deployment of Vulcan's AI security solutions.
- Lead customer onboarding, product training/ workshop, and enablement to ensure users can effectively leverage Vulcan's defensive and offensive AI security capabilities.
- Develop implementation plans, track milestones, manage priorities, and coordinate internal resources to ensure timely delivery and customer success.
- Prepare and maintain clear documentation, including business requirements, implementation plans, meeting notes, and user guides.
- Identify project risks, dependencies, and adoption challenges, and proactively work with internal teams to drive successful outcomes.
- Advise customers on AI security best practices, helping them adopt Vulcan effectively to strengthen AI governance, security, and resilience.
- Coordinate with engineering and product teams to ensure timely resolution in accordance with service level commitments.
- Build trusted relationships with customer stakeholders, to maximize the value of Vulcan and support long-term partnership
- Gather customer feedback and collaborate with the product, engineering, and marketing teams to improve the platform, shape product roadmap priorities, and identify opportunities for growth.
- Monitor customer adoption, product usage, and success metrics, proactively engaging customers to maximize value and drive long-term adoption.

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## Requirements

- 3-5+ years of experience working in a customer-facing role or in a client services team capacity in the B2B software/ cybersecurity/ AI solutions industry and/or high-growth startups
- Fluent in business English and Mandarin, with exceptional verbal and non-verbal communication skills, including presenting, negotiating, and reporting.
- Excellent customer success skills with a knack for developing strong relationships with project stakeholders
- Able to manage multiple priorities, work under fast-paced startup environment
- Attention to detail, with a strong commitment and desire for high standards of work
- Ability to seamlessly work with remote teams, including internal and external partners
- Self-motivated, looking for a challenge and excited to make a difference
- Understanding of AI, cybersecurity, or information security concepts; knowledge of AI security, AI governance, OWASP LLM Top 10, MITRE ATLAS, NIST AI RMF, or ISO/IEC 42001 is an advantage.
- Strong interest in AI security and willingness to continuously learn about emerging AI threats, vulnerabilities, and industry best practices.

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Other Benefits

To us, people are our greatest asset, and we are more than happy to invest in employees! We create a healthy work atmosphere and provide you with the tools and support for doing your job successfully. With a culture of flexibility and transparency, we believe there should be no barriers, and everyone’s contributions matter.

Work Life Balance is a must

- 15 days annual leaves (pro-rata for partial month at first year)
- 5 days full-pay sick leaves, 3 days menstrual leaves
- Health check subsidy
- Ergonomic-design chair and fully-equipped devices for work
- Hybrid remote work and flexible working hour.

Grow together & keep learning

- Conferences & external subsidy
- Learning clubs to share technical skill (e.g: Frontend/Backend tech sharing, Blockchain...etc)

Work Hard, Play even Harder

- Various entertainment & sports clubs, attend basketball clubs today, and play board game tomorrow!
- Snacks & beverage to refill your energy anytime

## About AIFT

## Company Overview
- **One-liner**: AIFT (Laboratory for AI-Powered Financial Technologies) is a Hong Kong-based research laboratory and innovation hub that develops AI and data science solutions to transform global financial services.
- **Entity Type**: Private (research lab with spin-off commercialization arm)
- **Headquarters**: Hong Kong Science Park, Shatin, Hong Kong
- **Founded**: Not publicly available
- **Founders**: Co-founded by City University of Hong Kong and Columbia University. Key leadership includes Prof. Houmin Yan (Director), Shi Lei (Deputy Head of Commercialization), and Antony Zhu (Head of Product & Development).

## Core Business
- **Primary industry**: Financial technology (FinTech), AI research & development, blockchain/tokenisation
- **Target customers**: B2B – banks, financial institutions, SMEs, and enterprise clients in the finance sector
- **Mission / purpose**: "Conducting pioneering research, attracting the brightest talents, realizing visionary concepts, and providing the best business solutions for future financial services." [hkaift.com](https://hkaift.com/careers/)

## Products & Services
- **AI-Driven Financial Service**: Research and solution development for AI-powered risk management, investment intelligence, and customer analytics.
- **AI-Enhanced Financial Technology**: Advanced analytics and machine learning models for credit scoring, fraud detection, and regulatory compliance.
- **Social Media Analytics for Financial Technology**: Platforms that mine social media and news data for market sentiment and investment signals.
- **FinSights (Supply Chain Finance)**: A solution showcased at InnoEX 2026 that leverages trusted logistics data to optimize trade finance. [hkaift.com](https://hkaift.com/)
- **Tokenised Deposit Platform**: A joint initiative with JETCO to enable commercial banks to issue and manage tokenised deposits. [hkaift.com](https://hkaift.com/)
- **Tolo Digitech (Spin-off)**: Partnered with fintech firm FUNDel to build a trade finance platform integrating Port Community System data. [hkaift.com](https://hkaift.com/)
- **Portfolio Management System for E-Commerce Loan Securitisation**: A system referenced in AIFT’s portfolio (see About page). [hkaift.com](https://hkaift.com/about-us/)

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: Headcount of ~26 employees (as of 2025-2026), with a -17.4% yearly change reported on LinkedIn. [linkedin.com](https://hk.linkedin.com/company/laboratory-for-ai-powered-financial-technologies-limited)
- **Notable Investors / Partners**: JETCO (joint tokenisation platform), FUNDel (trade finance spin-off), Hong Kong Science and Technology Parks (HKSTP), City University of Hong Kong, Columbia University.
- **Growth Signals**: Spin-off company Tolo Digitech launched in 2026; participation in InnoEX 2026; active patent filings (e.g., entity association recommendation, cryptocurrency asset classification). However, headcount declined year-over-year, so growth trajectory appears mixed.

## Competitive Advantages
- **Academic pedigree**: Founded jointly by City University of Hong Kong and Columbia University, giving it deep research capabilities and access to top talent.
- **Ecosystem position**: Located in Hong Kong Science Park, a major R&D hub, and holds strong ties with local banks, regulators, and fintech players.
- **Full-stack FinTech approach**: Combines AI, blockchain, and data science to address both research and commercial deployment (spin-offs, partnerships).
- **Proven commercialization**: Multiple patents granted via Google Patents and live solutions (tokenised deposits, trade finance platform).

## Strategic Focus
- Commercializing research outcomes into market-ready FinTech products.
- Expanding tokenised deposit and digital asset infrastructure for banks.
- Scaling supply chain finance and trade finance solutions via data partnerships (e.g., Port Community System).
- Building a pipeline of spin-off companies to take innovations to market.
- Attracting talent for both research and product development roles (openings listed on [Greenhouse careers page](https://job-boards.greenhouse.io/aift) and internally).

## Why Work Here
- **Mission-driven**: Work at the intersection of AI and finance to solve real-world problems in banking, risk, and trade.
- **Young and growing**: Described as a "young company" with opportunities to get in "on the ground floor" and grow as projects gain momentum. [hkaift.com](https://hkaift.com/careers/)
- **International connections**: Collaborations with top universities and global financial institutions provide a broader perspective.
- **Practical skill development**: Talent training is part of the mission – developers and analysts can build expertise in FinTech ecosystems (Python, Spring Boot, Docker, blockchain, etc.). [hkaift.com](https://hkaift.com/careers/)
- **Vibrant community**: Active member of Hong Kong Science Park, Hong Kong’s largest R&D base, with access to a network of tech companies and events.
- **Work environment**: Office-based in Hong Kong Science Park (Shatin); roles include Software Engineer, Assistant Quantitative Analyst, Data Analyst, and Research Assistant. [hkaift.com](https://hkaift.com/careers/)
- **Culture**: Emphasizes open innovation, cross-boundary collaboration (universities, VCs, financial institutions), and a flat, research-driven atmosphere.

## Sources
1. [hkaift.com (Home Page)](https://hkaift.com/)
2. [hkaift.com (Careers Page)](https://hkaift.com/careers/)
3. [hkaift.com (About Us Page)](https://hkaift.com/about-us/)
4. [LinkedIn Company Profile](https://hk.linkedin.com/company/laboratory-for-ai-powered-financial-technologies-limited)
5. [HKSTP Directory Page](https://www.hkstp.org/en/directory/innohk/laboratory-for-ai-powered-financial-technologies-limited)
6. [Greenhouse Careers Page](https://job-boards.greenhouse.io/aift)

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