--- title: 'Client Success Manager at WGSN' canonical: 'https://feeny.ai/job/client-success-manager-wgsn-sao-paulo-9gz0jcyfqmz4' type: 'job' last_seen: '2026-11-07' --- # Client Success Manager at WGSN - **Company:** WGSN - **Location:** São Paulo, Brazil - **Work type:** hybrid - **Posted:** 2026-10-30 - **Last confirmed live:** 2026-11-07 - **Apply:** https://jobs.lever.co/wgsn/ac66b228-6cae-44fe-83f3-ee723dc4a74e ## Job description ## The role We're looking for an experienced Client Success Manager to lead our Strategic North American Client Success team based in Brazil. This role is responsible for building a high-performing team that partners with WGSN's clients, ensuring they realize maximum value from our products and services. You will combine exceptional people leadership with commercial thinking, coaching your team to deliver outstanding client outcomes while helping shape the future direction of Client Success across North America. Working closely with Sales, Product, Consulting and senior leadership, you'll champion best practices, strengthen our client engagement strategy and develop the next generation of Client Success talent. Working at WGSN Together, we create tomorrow A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow. WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink, sports and outdoors forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you. ## Role overview As Client Success Manager, you will lead a team of 5–10 Client Success Partners responsible for WGSN's accounts across North America. Beyond day-to-day team leadership, you will play a critical role in defining how Client Success operates at the highest level. You will develop strategic initiatives that improve client retention, drive adoption of WGSN's products, support commercial growth and ensure our teams consistently deliver exceptional customer experiences. This is a highly collaborative leadership role that requires strong coaching skills, commercial acumen, and deep product knowledge. The team We have a high-performing team that is diverse and based across the US and in São Paulo, Brazil. The Client Success team works within the North American sales team. The team has worked incredibly hard over the past year to achieve outstanding results. They are true winners! You will be joining this integral team, where support, learning, and team spirit will help you settle into the role comfortably. ## Key Accountabilities Strategic Leadership - Develop and execute the Client Success strategy for accounts across North America. - Partner with the other leaders of Client Success to shape regional priorities, operational excellence and long-term business objectives. - Identify opportunities to improve client engagement, retention, adoption and long-term value. - Champion innovation and continuous improvement across Client Success processes, tools and ways of working. - Serve as a senior leader within the North American Client Success organisation, supporting strategic decision-making and regional leadership initiatives. ## Team Leadership & Development - Lead, coach and inspire a team of 5–10 Client Success Partners supporting Enterprise and Strategic clients. - Foster a high-performing, collaborative culture focused on accountability, client excellence and continuous learning. - Recruit, onboard and develop top Client Success talent. - Conduct regular coaching, performance reviews and career development planning. - Create succession plans and identify future leaders within the team. - Build deep product expertise and consultative selling skills across the team through ongoing training and mentoring. Strategic Client Success - Coach Client Success team members on executive stakeholder engagement, account planning and value-based conversations. - Support complex client relationships by participating in Executive Business Reviews and strategic customer meetings when required. - Ensure onboarding and adoption strategies drive measurable client outcomes and long-term success. - Partner with Sales to support renewals, expansion opportunities and commercial growth. - Drive consistency in client engagement methodologies and best practices across the team. Product Leadership & Knowledge - Develop and maintain expert knowledge of WGSN's products, content and strategic roadmap. - Ensure the team remains highly knowledgeable and confident in presenting WGSN's solutions. - Translate new product launches and content initiatives into compelling client value propositions. - Partner with Product, Advisory and Content teams to share customer feedback and influence future enhancements. Performance & Operational Excellence - Own team performance across retention, adoption, engagement, customer satisfaction and commercial KPIs. - Monitor portfolio health and proactively identify client risks and growth opportunities. - Use performance data and client insights to drive continuous improvement initiatives. - Champion AI and automation tools that improve efficiency while enhancing the client experience. - Ensure consistent execution of Client Success processes and operational standards. Cross-Functional Leadership - Act as the voice of Enterprise and Strategic clients across the business. - Collaborate closely with Sales, Product, Marketing, Advisory and Content teams to deliver a seamless client experience. - Support regional and global Client Success initiatives, sharing best practices and driving alignment. - Build strong partnerships across commercial teams to deliver exceptional customer outcomes. ## Skills, Experience & Qualifications - Significant experience in Client Services, Customer Success, Account Management or a related client-facing leadership role. - Proven success leading high-performing Client Success teams supporting Enterprise or Strategic customers. - Experience recruiting, onboarding, coaching and developing high-performing teams. - Strong commercial acumen with experience driving client retention, growth and long-term value. - Exceptional leadership, communication and influencing skills. - Deep understanding of customer success methodologies, client lifecycle management and strategic account planning. - Strong product knowledge with the ability to translate complex solutions into client value. - Experience partnering cross-functionally with Sales, Product and Executive Leadership. - Strong analytical and problem-solving skills with experience using data to drive business decisions. - Highly organised with the ability to manage multiple priorities in a fast-paced environment. - Passion for continuous improvement, innovation and developing people. ## About WGSN ## Company Overview - **One-liner**: The world’s leading consumer trend forecaster, helping brands stay ahead of the curve by predicting what’s next in fashion, beauty, interiors, food, and technology. - **Entity Type**: Private (acquired by Apax Partners in October 2023) - **Headquarters**: London, United Kingdom - **Founded**: 1998 - **Founders**: Not publicly available ## Core Business - **Primary industries**: Trend forecasting, consumer insights, data analytics, market intelligence for fashion, beauty & wellness, home & interiors, food & drink, consumer tech, CPG/FMCG, media & entertainment, sports & outdoors. - **Target customers**: B2B – brands, retailers, manufacturers, and agencies (serves 53 of the world’s 100 largest brands). - **Mission statement**: “To give businesses the vision, tools and inspiration to create tomorrow efficiently, successfully and sustainably.” ## Products & Services - **TrendCurve AI**: AI-powered trend projections combining social signals, search data, shelf data (300M+ SKUs tracked daily), and catwalk imagery with analyst-in-the-loop validation. - **STEPIC™ Framework**: Proprietary long-term consumer forecasting methodology blending quantitative and qualitative data across six pillars (Social, Technological, Economic, Political, Industry, Creative). - **Expert Advisory & Consulting**: Custom research and strategic advisory delivered by 250+ in-house trend experts across the Americas, APAC, Europe, and Africa. - **Data Analytics & Consumer Insights**: Bespoke consumer surveys, a 30M+ clickstream panel, and a unique Search Index built from 5+ years of digital marketplace and social data. ## Market Standing - **Valuation**: Not disclosed (private company) - **Key Metric**: Annual revenue of $129.1M (LinkedIn estimate) and total funding of $20M. - **Notable Investors/Partners**: Apax Partners (parent company since 2023); acquired Stylesight (2013) and International Wine & Spirit Research (2025). - **Growth Signals**: 561–870 employees (reports vary); 0.1% YoY headcount growth; significant investment in AI and data science; new AI Transformation Manager role; expanding global footprint with offices in London, New York, Shanghai, Hong Kong, Melbourne, and São Paulo. ## Competitive Advantages - **Proprietary data moat**: 25 years of trend archives, 300M+ daily SKU scans, 100K+ social posts monitored monthly, and a 30M+ consumer clickstream panel. - **Analyst-in-the-loop system**: Combines machine-learning algorithms with expert human review to ensure high accuracy and actionable recommendations. - **Global reach & trust**: 6,500+ clients across six continents, including 53 of the world’s 100 largest brands. - **Multi-layered methodology**: From macro trends (STEPIC™) to product-level forecasts (TrendCurve), covering all time horizons. ## Strategic Focus - **AI & data leadership**: Running a structured AI programme as a core value-creation lever, with dedicated roles like AI Transformation Manager and Senior Analytics Engineer. - **Global account growth**: Hiring Global Account Managers for Greater China and expanding enterprise sales across EMEA and APAC. - **Product innovation**: Continuously refining TrendCurve AI models and expanding data sources to improve forecast accuracy. ## Why Work Here - **Culture**: Fast-paced, collaborative environment centered on “Together, we create tomorrow.” Emphasis on innovation and trend-setting. - **Work model**: Majority on-site (65%), with hybrid (29%) and remote (6%) options available. London HQ and offices in NYC, Shanghai, Hong Kong, Melbourne, and São Paulo. - **Perks & benefits**: Company equity, fertility benefits, dental insurance, Flexible Spending Account (FSA), supplemental life insurance, and diversity-based Employee Resource Groups. - **Engineering & data science culture**: Strong investment in AI/ML, with roles like Senior Analytics Engineer and AI Programme Manager – ideal for those who want to build cutting-edge data products in a creative industry. - **Reviews**: 3.8/5 on LinkedIn (320 reviews) – culture rated 3.9, work-life balance 3.7, compensation 3.2, career opportunities 3.0. ## Sources 1. [wgsn.com](https://www.wgsn.com/en/wgsn) – Official company description, methodology, and industries served. 2. [linkedin.com](https://uk.linkedin.com/company/wgsn) – Company details, revenue, employee count, funding, acquisitions, and reviews. 3. [builtin.com](https://builtin.com/company/wgsn) – Employee count, office locations, perks, and benefits. 4. [jobera.com](https://jobera.com/employer/wgsn/) – Current open positions, work model breakdown, and salary examples. 5. [jobs.lever.co](https://jobs.lever.co/wgsn) – Official careers page with job listings. ## Other roles at WGSN - [Senior Client Success Specialist](https://feeny.ai/job/senior-client-success-specialist-wgsn-melbourne-rgz7s1q08xmh) — Melbourne, Australia - [Digital Asset Executive](https://feeny.ai/job/digital-asset-executive-wgsn-sao-paulo-7hx2vrgz2mkk) — São Paulo, Brazil - [Senior Solutions Consultant, Enterprise Data Solutions.](https://feeny.ai/job/senior-solutions-consultant-enterprise-data-solutions-wgsn-chicago-7qnnh1fa8sdv) — Chicago, IL - [Content Operations Specialist](https://feeny.ai/job/content-operations-specialist-wgsn-london-dxgksvcye1d2) — London, United Kingdom - [Client Success Executive](https://feeny.ai/job/client-success-executive-wgsn-chicago-przmf46n12gz) — Chicago, IL - [Product Marketing Manager](https://feeny.ai/job/product-marketing-manager-wgsn-london-sf2fqqwebde9) — London, United Kingdom - [Account Manager, Retention Acceleration](https://feeny.ai/job/account-manager-retention-acceleration-wgsn-london-0hca6bq48pp2) — London, United Kingdom - [Account Manager, Retention Acceleration (German speaking)](https://feeny.ai/job/account-manager-retention-acceleration-german-speaking-wgsn-london-61p2nvsffrt3) — London, United Kingdom - [Director of Data Engineering](https://feeny.ai/job/director-of-data-engineering-wgsn-london-cpt4hf397fdy) — London, United Kingdom - [Client Success Specialist - Turkish speaking](https://feeny.ai/job/client-success-specialist-turkish-speaking-wgsn-london-ksnaf85afarz) — London, United Kingdom