---
title: 'Client Success Manager at Ylopo'
canonical: 'https://feeny.ai/job/client-success-manager-ylopo-united-states-1f19ed5c53zq'
type: 'job'
last_seen: '2026-09-07'
---

# Client Success Manager at Ylopo

- **Company:** Ylopo
- **Location:** United States
- **Work type:** remote
- **Posted:** 2025-06-30
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/ylopo/jobs/5574006004

## Job description

## About Us

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.

Why work for Ylopo?

At Ylopo we offer team members:

- a commitment to personal development,

- guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,

- excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,

- team building events, team lunches/ happy hours, and other company wide events

- a supportive, caring environment dedicated to continuous learning and growth.

Reporting directly to the Manager of Client Success, the Client Success Manager role is focused primarily on retaining clients and providing them with an exceptional experience using our system. This role handles the entire lifecycle of client success post-onboarding through training, support, and account management.

Candidates well-suited to this role will have a track record of being detail-oriented, client-focused, and proactive in providing exceptional service both internally and externally. We are looking for candidates who are quick-thinking, organized, patient, and positive, with a strong ability to troubleshoot software issues, advocate for client needs, and escalate concerns to the Manager of Client Success when necessary.

What We’re Looking For:

- Undergraduate degree or relevant experience
- 3+ years of experience in customer success, customer service, coaching, training, account management, or a related client facing role supporting a broad portfolio of customers.
- Ability to facilitate the solution to complex issues and requests with a proactive, goal-oriented mindset
- Strong technical, organizational, and project coordination skills, alongside strong attention to detail
- Excellent written and verbal communication skills, including the ability to communicate effectively via email, support tickets, phone, or Zoom video
- Ability to multitask, take initiative, and work independently toward deadlines to see tasks through to completion
- Positive demeanor, trustworthy character, and consistent work ethic
- Willingness to learn the intricacies of the Ylopo product and feel comfortable conveying detailed information about our services and systems
- Understanding of real estate and the real estate profession is a plus, but not necessary

Responsibilities:

- Manage client relationships within our general segment of business, evaluating "client health" to proactively schedule and conduct check-in calls.
- Meet with clients 1:1 to provide support, training, product knowledge, and account reviews.
- Consult with clients to identify business goals, challenges, and opportunities, aligning Ylopo product solutions to address their specific needs and objectives.
- Act as an advocate for the client's needs, specifically managing retention efforts for clients who have placed a cancellation or are showing indicators of being at-risk.
- Speak confidently and professionally while working through escalated issues, acting with the utmost urgency to troubleshoot client problems.
- Maintain accurate documentation of client interactions, including logging activity in Salesforce and internal systems timely and correctly.
- Deliver a warm and well-documented handoff to internal departments like marketing, client growth, or website development.
- Identify and cultivate qualified growth opportunities by uncovering client needs, driving product adoption, and recommending solutions that support long term success and account expansion.
- Work closely with our product support team to investigate issues and software bugs, solving them independently or appropriately escalating them to the Manager of Client Success.
- Learn the ins and outs of our product to become a subject matter expert, collaborating with sales, billing, marketing, international, and technical teams on special projects.

What Success Looks Like (KPIs):

- Strong Net Revenue Retention (NRR) across your assigned client segment
- Excellent Response times and Resolution skills
- High Net Promoter Score (NPS) and positive client satisfaction (CSAT)
- Consistent product adoption and successful, well-documented issue de-escalation

Compensation: Compensation and full benefits include starting base pay from $60,000 to $75,000, with an incentive bonus potential of up to 25% of base salary OTE, depending on experience. Benefits include medical, dental, and vision coverage; paid holidays, vacation, and sick days; a 401(k); paid monthly parking (if applicable); and an extremely nice, supportive group of people as your co-workers.

Ylopo is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. To learn more about this commitment, visit: [www.ylopo.com/ylopos-diversity-equity-and-inclusion-policy](http://www.ylopo.com/ylopos-diversity-equity-and-inclusion-policy)

Ylopo reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

## About Ylopo

## Company Overview
- **One-liner**: Ylopo is an AI-driven digital marketing platform that generates and nurtures high-quality home-buyer and seller leads for real estate agents, teams, and brokerages.
- **Entity Type**: Private (funded – Seed round in 2014, Venture round in 2020)
- **Headquarters**: Santa Monica, California, USA (with offices in Manila, Philippines and Phoenix, Arizona)
- **Founded**: 2013
- **Founders**: Howard Tager (CEO) and Juefeng Ge (CMO/CPO)

## Core Business
- **Primary industry**: Real estate technology / Digital marketing
- **Target customers**: Real estate agents, teams, and brokerages (B2B)
- **Mission**: To help real estate professionals make more money and save time by replacing their fragmented tech stack with a single, AI-powered lead generation and nurture platform.

## Products & Services
- **AI Voice Agent**: An AI-powered voice solution that calls leads 24/7, qualifies them on timeline and budget, and live-transfers ready buyers/sellers to the agent. (Service)
- **AI Text Agent**: An SMS-based AI that responds to leads in under 60 seconds, holds natural conversations, and books appointments automatically – achieving a 48% reply rate. (SaaS)
- **AI Acquisition Agent**: Precision-targeted ad campaigns across Google, Facebook, and Instagram that surface high-intent buyers and sellers. (Service + SaaS)
- **90-Day Persistent Follow-Up**: Automated re-engagement of leads over 90 days using price drops, new listings, and intent signals. (SaaS)
- **IDX Websites**: Custom, mobile-optimized real estate websites with dynamic listing alerts and agent branding. (SaaS)
- **CRM Integration**: Works with existing CRMs (e.g., Salesforce) to replace point tools with a unified AI agent team. (Integration)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual revenue estimated at $25M–$50M (LinkedIn data)
- **Total Funding**: At least two rounds – Seed (2014) and Venture (2020) – amounts not disclosed
- **Notable Investors/Partners**: Not explicitly named in available sources; trusted by 75,000+ real estate professionals nationwide
- **Growth Signals**:
  - 25 million+ AI conversations per month
  - 3x more appointments claimed for clients
  - Job postings increased 166.7% year-over-year (LinkedIn)
  - Headcount declined 13.2% YoY (146 employees, down from ~178), suggesting restructuring or optimization

## Competitive Advantages
- **Orchestrated AI Agent Team**: One platform replaces a “Frankenstein stack” of point tools with coordinated AI agents for voice, text, and ad acquisition.
- **High Engagement Rates**: 48% SMS reply rate and 24/7 voice qualification differentiate from passive lead generation.
- **Deep Real Estate Experience**: Founders previously built TigerLead Solutions, giving them a decade of domain expertise.
- **Enterprise-Grade Engineering**: Built by senior engineers with experience at multi-billion dollar companies; systems are reliable and scalable.

## Strategic Focus
- **Scaling AI Lead Nurture**: Continued investment in AI voice and text agents to automate the entire pipeline from lead capture to appointment booking.
- **Client Retention & Expansion**: Emphasizing persistent 90-day follow-up to convert more leads and reduce client churn.
- **Geographic Expansion**: Remote-first hiring in the US and Philippines, with a growing presence in Canada and Guatemala.

## Why Work Here
- **Culture**: Rated 4.8/5 for culture and work-life balance on LinkedIn (243 reviews). Described as “driven, fun, and close-knit” with autonomy and professional development opportunities.
- **Remote/Hybrid**: Fully remote workspace for most roles; offices available in Santa Monica, Manila, and Phoenix.
- **Perks**: Not explicitly listed, but compensation ratings of 4.3/5 indicate competitive pay. Engineering team uses modern stack (React, TypeScript, Salesforce, ZoomInfo, JIRA, Trello).
- **Growth**: High-growth stage with increasing job postings; opportunity to work on cutting-edge AI for a massive addressable market (2M US real estate professionals).

## Sources
1. [Greenhouse Jobs Page](http://job-boards.greenhouse.io/ylopo)
2. [Ylopo Website – Home](https://www.ylopo.com/)
3. [Ylopo Website – About Us](https://www.ylopo.com/about-us)
4. [Built In – Ylopo Profile](https://builtin.com/company/ylopo)
5. [LinkedIn – Ylopo Company Page](https://www.linkedin.com/company/ylopo-official)

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