---
title: 'Client Success Specialist (Korean) at Axi'
canonical: 'https://feeny.ai/job/client-success-specialist-korean-axi-malaysia-37531s8mx7v9'
type: 'job'
last_seen: '2026-09-08'
---

# Client Success Specialist (Korean) at Axi

- **Company:** Axi
- **Location:** Malaysia
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/axicorpfinancialservicesptyltd/jobs/5218238007

## Job description

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.

Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you will do at Axi!

The role represents Axi within the Client Success function, contributing to positive client outcomes, retention, and long-term value through tailored support, practical insights, and solution-focused guidance that strengthens Axi’s global brand.

## Your EDGE Assignment/You Will

- Deliver high-quality, multi-channel support to clients, ensuring timely, accurate, and professional handling of enquiries and issues.
- Tailor support in line with defined client segments (standard/premium traders & partners).
- Support client retention by providing accurate guidance and practical insights within role scope and approved processes.
- Identify, assess and share relevant trends/observations with internal teams, following established escalation and reporting procedures for recurring issues to support service improvements and influence Product/IT roadmaps.
- Collaborate with internal stakeholders across departments, resolving client issues effectively to support operational and market expansion.
- Apply a solution-oriented approach by identifying root causes and contributing to sustainable resolutions, not solely immediate fixes.
- Adhere strictly to CX Charter, internal policies, procedures, quality standards, and regulatory requirements in all client interactions and case handling.
- Handle escalations professionally, ensuring clear communication, accurate documentation, and resolution within agreed timeframes.
- Conduct layer-1 trade investigations and validations with accuracy, and in accordance with approved processes.
- Escalate complex matters to senior managers or relevant stakeholders with complete and timely information.
- Undertake any additional responsibilities as assigned to support Axi’s broader business objectives.

Are you the one?

- Proven experience in a customer service role, with a strong preference for candidates with fintech experience.
- Excellent communication and interpersonal skills with the ability to empathize with clients.
- Native Korean, and strong verbal and written communication skills in English.
- Strong problem-solving abilities and a keen attention to detail.
- Ability to work well in a team environment and collaborate effectively with colleagues and other departments.
- Proficiency in using CRM and service desk systems.
- Ability to multitask and prioritize workload in a fast-paced environment.
- Self-driven and proactive mindset, not afraid of taking on challenges or responsibilities.
- This role entails the need for the candidate to be able to work on rotating day shift and weekend shifts.

Axi's bag of delights

- Competitive and attractive compensation.
- Extensive learning opportunities, such as professional training and certifications and soft skills development.
- 21 annual leave days per year.
- Health Insurance
- Quarterly allowance benefit giving flexibility to choose how to support your health and lifestyle

Axi's interview journey

- Talent Acquisition Interview (45 minutes)
- Take Home Assessment (1 day)
- Final Interview (45 minutes)

We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Malaysia is TDCX. As part of our commitment to legal compliance, all Axi Malaysia employees will be officially working under TDCX Malaysia.

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

## About Axi

## Company Overview
- **One-liner**: Axi is a global online broker offering forex, CFDs, and multi-asset trading platforms for retail and institutional clients in over 100 countries.
- **Entity Type**: Private (privately held)
- **Headquarters**: North Sydney, New South Wales, Australia
- **Founded**: 2007
- **Founders**: Not publicly available (started as a two-person startup in Sydney)

## Core Business
- **Primary industry**: Financial Services – online trading and brokerage (forex, CFDs, indices, commodities, shares)
- **Target customers**: B2C (retail traders) and B2B (trading businesses, banks, financial organisations); serves clients in 100+ countries
- **Mission or purpose statement**: Axi is built on four principles – Evolution is everything, Great people doing great things, Doing the right thing, and Entrepreneurial spirit – giving clients and employees “the EDGE to succeed.” [careers page](https://www.axi.group/en-ae/company/careers)

## Products & Services
- **MetaTrader 4 (MT4) Platform**: Industry-standard trading platform with raw spreads, high liquidity, flexible leverage up to 1000:1, and lightning-fast execution. [axi.com](https://www.axi.com/int)
- **Multi-Asset Trading**: 1000+ products including forex, shares, indices, commodities, and CFDs.
- **Educational & Support Suite**: Free trading education, expert coaching, self-service portal, and award-winning 24/7 multilingual customer support.
- **Institutional Services**: Dedicated offerings for banks, financial organisations, and trading businesses.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Headcount of ~400 employees as of 2026, with +21.9% year-over-year growth. [LinkedIn](https://au.linkedin.com/company/axicorp)
- **Notable Investors/Partners**: No external investors disclosed; regulated by multiple authorities: ASIC (Australia), FCA (UK), DFSA (Dubai), FMA (New Zealand), and CySEC (Cyprus). [help.axi.com](https://help.axi.com/en-US/axiv2--axicorp-prod/article/7zJjUXoW-is-axi-licensed-or-authorized-or-regulated)
- **Growth Signals**: Expanded to 5 offices across Australia and UK; made acquisitions (One Financial Markets in 2018, Star Financial Systems in 2020); growing engineering team with roles in AI/ML, data, and crypto products.

## Competitive Advantages
- **Multi-Regulated & Trusted**: Licensed in major financial hubs (UK, Australia, Dubai, NZ) – a key trust signal for traders.
- **Established Track Record**: Operating since 2007 with “Great” reviews on Trustpilot and multiple industry awards.
- **Low-Cost Execution**: Ultra-competitive spreads (0.7 average), high leverage (1000:1), and deep liquidity.
- **Global Reach**: Presence in 36 countries, support in multiple languages, and a workforce spanning Australia, UK, India, Philippines, Cyprus, Malaysia, and more.

## Strategic Focus
- **Product Expansion**: Building out crypto and trading product lines, payments, and partner ecosystems (evidenced by job postings for Product Managers – Growth, Payments, Partners). [Greenhouse jobs](http://job-boards.greenhouse.io/axicorpfinancialservicesptyltd)
- **Technology Investment**: Hiring in AI/ML, site reliability, DevOps, and data engineering – modern tech stack includes Kubernetes, Terraform, Azure, Python, Scala, Kafka, and GraphQL.
- **Talent Growth**: Active hiring despite slight dip in monthly postings (-23.8%); focus on engineering, marketing, and client success in APAC and EMEA.

## Why Work Here
- **Culture & Values**: Emphasizes Accountability, Respect, Trust, Ambition, and Selflessness – a collaborative, globally diverse team. [careers page](https://www.axi.group/en-ae/company/careers)
- **Employee Rating**: 4.1/5.0 on LinkedIn (82 reviews), with high marks for Culture (3.9) and Career development (3.9). [LinkedIn](https://au.linkedin.com/company/axicorp)
- **Work Arrangements**: Hybrid roles in Bangalore (Technical Business Analyst), remote options (Philippines), and on-site in Cyprus, London, Dubai, Kuala Lumpur, and Singapore.
- **Tech & Engineering**: Modern tools (Kubernetes, Azure, Terraform, AI platforms), flat-ish structure with strong engineering leadership, and opportunities to shape trading infrastructure.

## Sources
1. [Greenhouse Jobs – Axi](http://job-boards.greenhouse.io/axicorpfinancialservicesptyltd)
2. [Axi Website – Global Broker](https://www.axi.com/int)
3. [Axi LinkedIn Company Page](https://au.linkedin.com/company/axicorp)
4. [Axi Careers – UAE Site](https://www.axi.group/en-ae/company/careers)
5. [Axi Help – Regulatory Information](https://help.axi.com/en-US/axiv2--axicorp-prod/article/7zJjUXoW-is-axi-licensed-or-authorized-or-regulated)

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