---
title: 'Client Success Specialist (Korean) at Axi'
canonical: 'https://feeny.ai/job/client-success-specialist-korean-axi-malaysia-w7t4at1xgyvm'
type: 'job'
last_seen: '2026-11-03'
---

# Client Success Specialist (Korean) at Axi

- **Company:** Axi
- **Location:** Malaysia
- **Posted:** 2026-10-30
- **Last confirmed live:** 2026-11-03
- **Apply:** https://job-boards.greenhouse.io/axicorpfinancialservicesptyltd/jobs/5270713007

## Job description

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.

Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you will do at Axi!

Axi's Korean-speaking client base is growing, and the quality of support they receive directly shapes how traders experience the brand and whether they stay. This role sits at that intersection: you'll own the full client journey for Korean-speaking traders, from first inquiry through to resolution, ensuring nothing falls through the cracks. If you've built your career on turning frustrated clients into loyal ones, this is where that skill set makes a measurable commercial difference.

## Your EDGE Assignment/You Will

- Own end-to-end resolution of inquiries from Korean-speaking clients across live chat, email, and outbound calls hitting agreed service levels and quality benchmarks every time.
- Manage account-related and trading-related requests from intake to close, keeping clients informed at every stage and eliminating resolution dead-ends.
- Build lasting client relationships by diagnosing needs accurately, delivering precise guidance, and proactively following up on open matters before clients have to chase.
- Investigate client concerns in depth including layer-1 trade validations, coordinating with internal teams to drive issues through to a clean resolution rather than a workaround.
- Identify recurring patterns in client inquiries and surface structured observations to relevant internal teams to influence service improvements and product decisions.
- Handle escalations with full documentation, clear client communication, and resolution within agreed timeframes, escalating complex cases to senior stakeholders with complete context, not just a summary.
- Apply the CX Charter, internal policies, and regulatory requirements consistently across every client interaction and case record.
- Undertake additional responsibilities as assigned to support Axi's broader business objectives.

Are you the one?

- 1-3 years of experience in customer service, client success, or support operations experience in financial services or fintech is preferred.
- Native Korean, written and spoken, with strong English communication skills across both written and verbal channels.
- Hands-on experience handling live chat, email, and phone support as primary client-facing channels, with a CRM platform central to how you track and manage cases.
- Proven ability to manage multiple open cases simultaneously without losing accuracy or letting follow-ups slip.
- Familiarity with MT4/MT5 trading platforms and a working understanding of forex or CFD products is a strong plus.
- Experience in retail or fintech environments outside of formal financial services is advantageous but not essential.
- Detail-oriented and solution-driven where you look for root causes, not just the fastest way to close a ticket.
- Proactive and composed under pressure, with the confidence to own a problem end-to-end and communicate clearly when things get complex.
- Available to work rotating and weekend shifts as required by the role.

Axi's bag of delights

- Competitive and attractive compensation.
- Extensive learning opportunities, such as professional training and certifications and soft skills development.
- 21 annual leave days per year.
- Health Insurance
- Quarterly allowance benefit giving flexibility to choose how to support your health and lifestyle

Axi's interview journey

- Talent Acquisition Interview (45 minutes)
- Take Home Assessment (1 day)
- Final Interview (60 minutes)

We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Malaysia is TDCX. As part of our commitment to legal compliance, all Axi Malaysia employees will be officially working under TDCX Malaysia.

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

## About Axi

## Company Overview
- **One-liner**: Axi is a global online broker offering forex, CFDs, and multi-asset trading platforms for retail and institutional clients in over 100 countries.
- **Entity Type**: Private (privately held)
- **Headquarters**: North Sydney, New South Wales, Australia
- **Founded**: 2007
- **Founders**: Not publicly available (started as a two-person startup in Sydney)

## Core Business
- **Primary industry**: Financial Services – online trading and brokerage (forex, CFDs, indices, commodities, shares)
- **Target customers**: B2C (retail traders) and B2B (trading businesses, banks, financial organisations); serves clients in 100+ countries
- **Mission or purpose statement**: Axi is built on four principles – Evolution is everything, Great people doing great things, Doing the right thing, and Entrepreneurial spirit – giving clients and employees “the EDGE to succeed.” [careers page](https://www.axi.group/en-ae/company/careers)

## Products & Services
- **MetaTrader 4 (MT4) Platform**: Industry-standard trading platform with raw spreads, high liquidity, flexible leverage up to 1000:1, and lightning-fast execution. [axi.com](https://www.axi.com/int)
- **Multi-Asset Trading**: 1000+ products including forex, shares, indices, commodities, and CFDs.
- **Educational & Support Suite**: Free trading education, expert coaching, self-service portal, and award-winning 24/7 multilingual customer support.
- **Institutional Services**: Dedicated offerings for banks, financial organisations, and trading businesses.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Headcount of ~400 employees as of 2026, with +21.9% year-over-year growth. [LinkedIn](https://au.linkedin.com/company/axicorp)
- **Notable Investors/Partners**: No external investors disclosed; regulated by multiple authorities: ASIC (Australia), FCA (UK), DFSA (Dubai), FMA (New Zealand), and CySEC (Cyprus). [help.axi.com](https://help.axi.com/en-US/axiv2--axicorp-prod/article/7zJjUXoW-is-axi-licensed-or-authorized-or-regulated)
- **Growth Signals**: Expanded to 5 offices across Australia and UK; made acquisitions (One Financial Markets in 2018, Star Financial Systems in 2020); growing engineering team with roles in AI/ML, data, and crypto products.

## Competitive Advantages
- **Multi-Regulated & Trusted**: Licensed in major financial hubs (UK, Australia, Dubai, NZ) – a key trust signal for traders.
- **Established Track Record**: Operating since 2007 with “Great” reviews on Trustpilot and multiple industry awards.
- **Low-Cost Execution**: Ultra-competitive spreads (0.7 average), high leverage (1000:1), and deep liquidity.
- **Global Reach**: Presence in 36 countries, support in multiple languages, and a workforce spanning Australia, UK, India, Philippines, Cyprus, Malaysia, and more.

## Strategic Focus
- **Product Expansion**: Building out crypto and trading product lines, payments, and partner ecosystems (evidenced by job postings for Product Managers – Growth, Payments, Partners). [Greenhouse jobs](http://job-boards.greenhouse.io/axicorpfinancialservicesptyltd)
- **Technology Investment**: Hiring in AI/ML, site reliability, DevOps, and data engineering – modern tech stack includes Kubernetes, Terraform, Azure, Python, Scala, Kafka, and GraphQL.
- **Talent Growth**: Active hiring despite slight dip in monthly postings (-23.8%); focus on engineering, marketing, and client success in APAC and EMEA.

## Why Work Here
- **Culture & Values**: Emphasizes Accountability, Respect, Trust, Ambition, and Selflessness – a collaborative, globally diverse team. [careers page](https://www.axi.group/en-ae/company/careers)
- **Employee Rating**: 4.1/5.0 on LinkedIn (82 reviews), with high marks for Culture (3.9) and Career development (3.9). [LinkedIn](https://au.linkedin.com/company/axicorp)
- **Work Arrangements**: Hybrid roles in Bangalore (Technical Business Analyst), remote options (Philippines), and on-site in Cyprus, London, Dubai, Kuala Lumpur, and Singapore.
- **Tech & Engineering**: Modern tools (Kubernetes, Azure, Terraform, AI platforms), flat-ish structure with strong engineering leadership, and opportunities to shape trading infrastructure.

## Sources
1. [Greenhouse Jobs – Axi](http://job-boards.greenhouse.io/axicorpfinancialservicesptyltd)
2. [Axi Website – Global Broker](https://www.axi.com/int)
3. [Axi LinkedIn Company Page](https://au.linkedin.com/company/axicorp)
4. [Axi Careers – UAE Site](https://www.axi.group/en-ae/company/careers)
5. [Axi Help – Regulatory Information](https://help.axi.com/en-US/axiv2--axicorp-prod/article/7zJjUXoW-is-axi-licensed-or-authorized-or-regulated)

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