---
title: 'Client Success Specialist at Metergy Solutions'
canonical: 'https://feeny.ai/job/client-success-specialist-metergy-solutions-new-york-rbc2pp07yxn4'
type: 'job'
last_seen: '2026-09-13'
---

# Client Success Specialist at Metergy Solutions

- **Company:** Metergy Solutions
- **Location:** New York, NY
- **Compensation:** $60k–$70k
- **Work type:** hybrid
- **Posted:** 2026-08-05
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.lever.co/metergysolutions/59245404-c99e-4580-a2a0-b6341432f092

## Job description

## About Metergy Solutions, LLC. (“Metergy”)

Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.

As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.

Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

## Our Mission

Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the second consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.

Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.

Position Summary The Client Success Specialist will be an integral part in maintaining strong ongoing relationships with our clients by quickly and thoughtfully responding to inquiries, requests and tasks. Growing in this role will lead to opportunities in Client Success Management or similar.

Accountabilities:

- Support building owners, and Property Managers in partnership with Metergy Client Managers
- Work with all stakeholders and establish productive relationship as a trusted partner, both internal and external
- Perform first level screening and resolution of client queries
- Ensure timely and accurate summary of client inquiries to Client Managers to support inquiry resolution when escalating
- Obtain documentation relating to inquiries supporting property stakeholders, conveying relevant information to Client Managers and various internal teams
- Assist in outreach programs and client communications that enhance Metergy’s program delivery
- Provide supplemental Metergy training supporting enrollment or billing activities, as required
- Attend meetings by request to represent Metergy and/or provide education to internal and external stakeholders
- Actively participate in internal meetings, providing status reports verbal or written status updates
- Analyze and audit data while resolving typical inquiries using technical or non-technical resources
- Collaborate with cross-functional work teams, both internal and external
- Maintain process and procedures for delivery of outreach programs for all utility types
- Share or produce reports related to enrollments, consumption, billing, and remittances, as requested or required
- Proactively identify and make recommendations for business improvement processes
- Maintain customer files on proprietary databases, updated to current, as necessary
- Participate in special projects, initiatives, sales calls, and other opportunities, as assigned

Qualifications:

- This position requires an outgoing, highly motivated, service-oriented self-starter with:
- Post-secondary education or equivalent work experience and/or prior related work experience in utility metering or billing
- New Grads are welcome to apply!
- Having direct B2B client interaction experience is a strong asset
- Excellent planning, organization, and communication skills, both written and verbal, with ability to confidently present information to internal and external teams, Property Managers, etc.
- Strong proficiency in MS Office applications, particularly Excel, PowerPoint, Sharepoint, and familiarity with Salesforce
- Demonstrated ability to work independently within compressed timelines
- Ability to prioritize, solve, and where appropriate, escalate problems
- Strong decision making and analytical skills

## Benefits & Perks

- Excellent health coverage and life insurance benefits – no waiting period!
- Company-paid Long-Term Disability and Basic Life Coverage
- Flexible Spending Account (FSA) options
- 401K plan with immediate company match
- Generous Paid Time Off Plan plus 10 paid holidays
- Summer hours to enjoy the weather
- Regular Social events - happy hours, summer & holiday parties, & more

Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive and diverse workplace for all.

## About Metergy Solutions

## Company Overview
- **One-liner**: Metergy Solutions is a turnkey submetering and utility management provider that designs, installs, and bills for individual utility consumption in multi-tenant residential and commercial buildings across North America.
- **Entity Type**: Private (portfolio company of Brookfield Infrastructure Partners)
- **Headquarters**: Markham, Ontario, Canada
- **Founded**: 2005
- **Founders**: Not publicly available

## Core Business
- **Primary Industry**: Submetering, utility management, energy services
- **Target Customers**: Property owners, developers, and property managers of multi-unit residential, commercial, and mixed-use buildings (B2B)
- **Mission Statement**: "Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good." [metergysolutions.com]

## Products & Services
- **Submetering as a Service (SaaS)**: A full-service model covering design, installation, commissioning, meter data collection, billing, and customer support – generating long-term recurring revenue. Average in-suite electricity savings of 40% reported. [metergysolutions.com]
- **Meter Manufacturing** (via Triacta and Quadlogic): Manufactures electric submeters and related hardware.
- **Billing & Customer Care**: In-house call centre, billing operations, and client support for building occupants.
- **Energy Management & ESG Reporting**: Provides utility consumption analytics and supports clients in meeting decarbonization and ESG goals.

## Market Standing
- **Valuation / Funding**: Not disclosed; backed by Brookfield Infrastructure Partners, one of the world’s largest infrastructure investors.
- **Key Metrics**:
  - Over 850,000 meters under contract (as of 2024/2025) [metergysolutions.com]
  - Over 3 million utility invoices issued annually
  - Served over 330,000 contracted services
  - 500+ team members (website states 500+; LinkedIn reports 293 as of late 2025/2026, +40.1% YoY) [linkedin.com]
  - 450 employees cited in the 2024 ESG report
- **Notable Investors/Partners**:
  - **Brookfield Infrastructure Partners** – major owner and capital partner
  - **Energy Management Systems (EMS3)** – acquired in 2025, adding 70,000 meters and expanding into 40 US states
  - **Quadlogic Controls Corporation** – acquired in 2022, making Metergy the #1 submetering provider in New York
- **Growth Signals**:
  - Headcount grew ~40% YoY (adding 103 people)
  - 17 active job postings at time of writing [linkedin.com]
  - Continuous US expansion via acquisitions and organic growth
  - Green bonds and green financing issued based on decarbonization performance

## Competitive Advantages
- **Fully Integrated Model**: Engineering, installation, metering hardware, billing, and customer care all under one roof – reducing friction and improving reliability.
- **Scale & Market Position**: #1 submetering provider in New York and Canada; combined presence across Canada and over 40 US states after EMS3 acquisition.
- **Backing by Brookfield**: Access to large-scale capital and infrastructure investment expertise.
- **Sustainability Leadership**: 100% of office electricity matched with renewable energy certificates; purchases carbon offsets for fuel use; issued green bonds – aligning with client decarbonization goals.
- **Proprietary Metering & Data**: Combined Triacta and Quadlogic electric submeter product lines provide a scalable platform for innovation.

## Strategic Focus
- **US Expansion**: Continued organic and M&A-driven growth in the United States, with a dedicated President for Metergy US (Curtis, appointed 2024).
- **Decarbonization & ESG**: Deepening ESG integration across operations and product offerings; using green financing to fund growth.
- **Innovation in Submetering**: Leveraging proprietary hardware and data analytics to improve accuracy, savings, and client reporting.

## Why Work Here
- **Culture**: Emphasizes values of "Passionate, Positive, Precise." Employees describe a high-performing team that genuinely cares about customers and each other. [metergysolutions.com]
- **Work Model**: Hybrid roles are common (many posted positions list "Hybrid – Permanent"). Some on-site and remote roles also appear.
- **Perks & Environment**:
  - Part of a growing company backed by a global infrastructure giant – strong stability and career growth potential.
  - Focus on sustainability and meaningful work (reducing energy consumption in buildings).
  - Diverse team across Canada and US; LinkedIn shows 67% in Canada, 14% US, with some roles in India.
- **Career Development**: Many managerial and specialist roles; opportunities to move into Director and VP levels as company scales.
- **Notable Benefits**: Accommodation for applicants with disabilities; commitment to inclusive recruitment.

## Sources
1. [metergysolutions.com/about-metergy](https://www.metergysolutions.com/about-metergy)
2. [linkedin.com/company/metergy-solutions-inc](https://www.linkedin.com/company/metergy-solutions-inc)
3. [jobs.lever.co/metergysolutions](https://jobs.lever.co/metergysolutions)
4. [metergysolutions.com/leadership-team](https://www.metergysolutions.com/leadership-team)
5. [metergysolutions.com/careers](https://www.metergysolutions.com/careers)

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