---
title: 'Client Success Specialist – Track & Field at FloSports, Inc.'
canonical: 'https://feeny.ai/job/client-success-specialist-track-field-flosports-inc-austin-gz6krn42d2s1'
type: 'job'
last_seen: '2026-09-09'
---

# Client Success Specialist – Track & Field at FloSports, Inc.

- **Company:** FloSports, Inc.
- **Location:** Austin, TX
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/flosports/e8cea26a-4df6-4a47-891d-521a0f386cef

## Job description

FloSports has led the way in establishing a world-class digital streaming experience for millions of fans, families, and athletes of underserved sports. Imagine creating a digital platform that unites the casual fan with the most dedicated spectator, both experiencing thrilling live events from around the world with interactive features, real time analytics, powerful broadcast technology, and more. Combine that with our unique original sports content ranging from breaking news and expert commentary to feature films, documentaries, and multi-episodic series. That’s what FloSports is all about. We have successfully revolutionized the global sports media industry- the result of creating a diverse team of technologists and die-hard wrestlers, creators and devoted cheerleading experts, designers and hockey enthusiasts, communicators and motorsport fanatics, producers and casual sports fans… united by a shared passion to delight the underrepresented communities we serve. We are creating the essential destination for our sports and we’re looking for people like you to help us!

## THE ROLE

FloSports is seeking a full-time Client Success Specialist to support our Track & Field and Cross Country software partnerships. In this role, you’ll work directly with timing companies, meet directors, and state associations to ensure a smooth, efficient event experience.

You’ll assist with seasonal setup, provide responsive technical support, help execute postseason advancement workflows, and collaborate with both internal and external partners to ensure data accuracy and software success. You’ll work closely with the Client Success Lead and Stats Team team to keep things running smoothly across peak seasons.

## RESPONSIBILITIES

- Assist in managing relationships with key partners including timers, meet directors, and associations
- Support meet setup and registration workflows using MileSplit and DirectAthletics software
- Help execute postseason advancement and results processing for state championships
- Monitor and resolve partner support tickets, escalating as needed
- Partner with premier meet hosts to facilitate registration, streamline payment and entry processes, and manage results data.
- Troubleshoot software issues and provide timely, clear partner communication
- Collaborate with the Stats team to ensure data accuracy in MileSplit databases
- Contribute to documentation, process tracking, and partner resource updates
- Perform other duties and special projects as assigned to support team goals and partner success.

## QUALIFICATIONS

- Excellent communication and partner service skills
- Familiarity with Track & Field and/or Cross Country workflows
- Strong organizational skills and ability to manage multiple tasks
- Tech-savvy and comfortable learning web-based software tools
- Detail-oriented, reliable, and consistent in follow-through
- Able to work independently while contributing as part of a collaborative team
- Adaptable to changing seasonal demands and willing to jump in where needed

## DESIRED

- Bachelor’s degree
- 1–2 years experience in operations, support, customer service, or event coordination
- Familiarity with MileSplit, DirectAthletics, TFRRS, or meet registration software preferred
- Experience working in a seasonal or event-based environment

## OUR COMMITMENT TO DIVERSITY:

At FloSports, we are bonded by our passion for sports and our purpose to unite communities around experiences that finally give underserved sports the love they deserve. We recognize the need to build a company that seeks out, embraces, and celebrates our individual differences, ideas, and talent. FloSports is committed to the pursuit of a fair, equal and inclusive workplace where everyone is given the opportunity to grow to their fullest potential.

## OUR BENEFITS:

- Recognized three years in a row as a Top Workplace by the Austin-American Statesman
- Flexibility at work - you can take control of your profession and personal schedule
- All-hands events hosted annually in beautiful Austin, Texas
- Annual equity awards for all top performers
- Competitive and comprehensive medical, dental and vision plans
- Peace of mind through company-paid short-term disability, long-term disability and life insurance
- Generous 401(K) company match vested immediately
- Progressive parental leave policies
- Flexible paid time off
- Hack-a-thons and a full calendar of team-building and social events
- Company donation to youth teams and leagues that our employees coach
- Stocked snack bar, catered lunch and breakfast tacos every week

## About FloSports, Inc.

## Company Overview
- **One-liner**: FloSports is a global independent sports media company that delivers live event streaming, original content, and comprehensive sports data solutions to passionate and underserved sports communities.
- **Entity Type**: Private (Series D)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 2006
- **Founders**: Mark Floreani, Martin Floreani, Madhu Venkatesan

## Core Business
- **Primary Industry**: Spectator Sports / Sports Media & Entertainment
- **Target Customers**: B2C (passionate sports fans and athletes in underserved sports), B2B (rights holders, leagues, advertisers)
- **Mission/Purpose**: To serve passionate and underserved sports communities by providing a platform to connect with the sports they love through live competition, original content, and owned events.

## Products & Services
- **Live Event Streaming**: Streaming over 100,000 events per year across more than 20 sports, including motorsports, wrestling, hockey, track & field, cheer, and NCAA athletics.
- **On-Demand Video Content**: A library of replays, highlights, and original programming for subscribers.
- **Original Video Programming**: Production of documentaries and studio shows focused on various sports.
- **Athlete Profiles and Stats**: Detailed profiles, performance history, and rankings for athletes.
- **FloCollege**: A dedicated vertical for college sports coverage and data solutions.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Annual Revenue of **$110.0M** (latest estimate) [growjo.com]. Total funding raised: **$104.4M** across 5 rounds [growjo.com].
- **Notable Investors/Partners**: Dream Sports (led Series D in 2025), World Wrestling Entertainment, Warner Bros Discovery, Causeway Media Partners, DCM Ventures, 1745 Ventures, Fertitta Capital [growjo.com, crunchbase.com].
- **Growth Signals**: 
    - Revenue of $110M with 558 employees (+8.3% YoY headcount growth) [growjo.com].
    - Raised a $25M Series D round in April 2025 led by Dream Sports, signaling continued investor confidence and growth capital [growjo.com].
    - Recently promoted Mark Floreani to President and is investing $75M into its platform for a significant growth phase [flosports.tv].
    - Operates in 12 countries and has made several strategic acquisitions (HockeyTech, DirtonDirt, MileSplit, Speed Shift TV) [growjo.com].

## Competitive Advantages
- **Deep Niche Focus**: Dominates the streaming and content space for underserved, passionate sports communities (wrestling, track & field, cheer, hockey, motorsports) that are often ignored by larger broadcasters.
- **Vertical Integration**: Owns and operates events, produces original content, and streams live competitions, creating a self-reinforcing ecosystem.
- **Scale of Content**: Streams over 100,000 events per year across more than 20 sports, creating a massive, defensible content library [crunchbase.com].
- **Strategic Acquisitions**: Has acquired key players in niche sports (HockeyTech, MileSplit, DirtonDirt, Speed Shift TV) to consolidate market share and data [growjo.com].

## Strategic Focus
- **Platform Investment**: Investing $75M into its technology platform to enhance the user experience and scale its streaming capabilities [flosports.tv].
- **Expansion of FloCollege**: A dedicated vertical for college sports, led by a VP & General Manager, indicating a push into the collegiate market [growjo.com].
- **Deepening Niche Dominance**: Continuing to acquire and build out content for underserved sports like wrestling, hockey, track & field, and motorsports.
- **Global Reach**: Expanding its international footprint, currently operating in 12 countries [growjo.com].

## Why Work Here
- **Mission-Driven Work**: Opportunity to build products for deeply passionate, underserved sports communities where your work has a direct impact on fan and athlete engagement.
- **Growth Trajectory**: The company is at an inflection point, investing $75M into its platform and recently raising a Series D, indicating strong momentum and resources for ambitious projects [flosports.tv].
- **Engineering & Product Focus**: With a large technical team (67 people) and active roles for Staff Software Engineers and Engineering Managers, there is a clear focus on building and scaling a complex streaming platform [growjo.com].
- **Culture**: The company emphasizes a "FloCulture" built around five elements as detailed by the CEO, focusing on serving underserved audiences and building a passionate team [flosports.tv].
- **Work Policy**: Based in Austin, TX with multiple offices in the city. The specific remote/hybrid policy is not explicitly stated but likely varies by role.
- **Notable Perks**: Opportunity to work on a platform that serves over 100,000 events annually for deeply passionate fan bases. The company is at an inflection point with significant investment, offering the chance to work on high-impact projects.

## Sources
1. [flosports.tv](https://www.flosports.tv/about)
2. [flosports.tv](https://www.flosports.tv/careers)
3. [growjo.com](https://growjo.com/company/FloSports)
4. [linkedin.com](https://www.linkedin.com/company/flosports)
5. [crunchbase.com](https://www.crunchbase.com/organization/flosports)
6. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/flosports)

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