---
title: 'Client Success Support Specialist at Wing Assistant'
canonical: 'https://feeny.ai/job/client-success-support-specialist-wing-assistant-metro-manila-2dfcfjjm21mh'
type: 'job'
last_seen: '2026-09-08'
---

# Client Success Support Specialist at Wing Assistant

- **Company:** Wing Assistant
- **Location:** Metro Manila, Philippines
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2025-11-18
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/getwingapp/5c64ea6e-dbb5-4a8e-8548-92f130c38f25

## Job description

Wing is expanding its Customer Success organization to deliver a more structured, proactive, and high-touch client experience. As part of this new model, the Customer Support Representative (CSR) plays a key role in supporting Customer Success Managers (CSMs) by handling administrative tasks, client communication, ticket triage, and internal coordination. This role ensures CSMs can focus on strategic account management while CSRs maintain day-to-day responsiveness and operational efficiency.

## Key Responsibilities

- Serve as the first point of contact for general client inquiries via email, chat, and ticketing systems.
- Draft and send routine updates, follow-ups, reminders, and documentation on behalf of the CSM.
- Monitor client concerns and escalate high-priority issues to the assigned CSM.
- Assist CSMs in maintaining accurate client records, service plans, and documentation in HubSpot, Wing App, and internal trackers.
- Help process plan changes, free-trial activations, pause requests, or upgrades according to internal SOPs.
- Ensure all client-facing documents and links provided are accurate and up-to-date.
- Ensure client feedback on assigned VAs is properly logged and shared with Staffing and QA.
- Coordinate simple requests with support teams—Staffing, Onboarding, Billing, HR, and Operations—under CSM guidance.
- Track VA attendance notes, performance flags, and basic replacements workflow updates.
- Monitor the shared inbox/ticketing system and triage cases according to urgency and department.
- Identify recurring issues and flag them to the CSM for escalation or process improvement.
- Follow SOPs for common requests (password resets, plan clarifications, billing questions, interview reminders, etc.).
- Document client interactions, resolutions, and pending tasks.

## Qualifications

- 1–2 years experience in Customer Support, Client Success, Admin Assistant, or similar roles.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Customer-first mindset with patience and problem-solving skills.
- Proficiency in tools such as HubSpot, Stripe, Dialpad, etc

## Why Join Wing

Joining Wing means becoming part of a fast-growing global operations team committed to delivering world-class client experiences. You’ll work alongside a collaborative Customer Success organization that values teamwork, continuous learning, and professional growth. The role offers clear advancement paths into CSM, QA, Delegation Coaching, or broader Operations positions, supported by competitive compensation and performance incentives. As a remote-first company, Wing provides a flexible, supportive environment where you can build a long-term career while contributing to meaningful client impact every day.

## About Wing Assistant

## Company Overview
- **One-liner**: Wing Assistant provides fully managed, vetted virtual assistants from the top 1% of global talent to handle recurring business tasks for small businesses, startups, executives, and enterprises.
- **Entity Type**: Private (funded: Seed & Pre-Seed)
- **Headquarters**: Berkeley, California, United States
- **Founded**: 2018
- **Founders**: Not explicitly listed in available sources; co-founders include Sai G. (Co-Founder & CTO) per LinkedIn.

## Core Business
- **Primary industry**: Internet Marketplace Platforms / Virtual Assistant Services
- **Target customers**: B2B – small businesses, startups, executives, and enterprises across multiple verticals (e.g., healthcare, real estate, sales, marketing)
- **Mission or purpose statement**: "Reinventing the future of work for companies worldwide" by providing elite virtual assistants so clients can focus on core business activities.

## Products & Services
- **General Virtual Assistant (GVA) Full-Time**: Dedicated assistant, 160 hours/month, $999/month – includes free training, onboarding, free replacement, Customer Success Manager, quality control, Wing Workspace app, month-to-month.
- **General Virtual Assistant (GVA) Part-Time**: 80 hours/month, $699/month – same features with limited file storage.
- **Healthcare Assistant**: Specialized VA for patient intake, EHR updates, insurance verification (HIPAA compliant).
- **Other Specialty Roles**: Executive Assistant, Sales Development Representative, Digital Marketing Assistant, Bookkeeper, Real Estate VA, and more – sourced and managed by Wing.
- **Enterprise Services**: SOC 2 certified, HIPAA compliant, managed devices/VDI support, access controls and auditability for regulated industries.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Annual revenue estimated $5M–$25M (based on employee count of 445 and industry benchmarks); Total funding $2.2M.
- **Notable Investors/Partners**: Surface Ventures (led Seed round of $2.1M in March 2022), SkyDeck Berkeley (Pre-Seed $105k in March 2020).
- **Growth Signals**: 445 employees (+20.7% YoY, +209 people), 177,516 LinkedIn followers (+34.9% yearly), 10,000+ companies supported, 2M+ applicants screened annually (hires <1%), active job postings across multiple roles.

## Competitive Advantages
- **Top 1% talent pool**: Vetted, trained, and managed assistants from a global applicant base of 2M+ annually.
- **Free replacement guarantee**: If an assistant isn’t a fit, Wing replaces them at no cost, monitored by a Customer Success Manager.
- **Managed service model**: Wing handles training, supervision, quality control, and security compliance (SOC 2, HIPAA) – reducing client hiring overhead.
- **Month-to-month contracts**: No long-term commitment, with plans starting at $699/month for part-time support.
- **Security-first**: SOC 2 certified, HIPAA compliant, managed devices, and VDI support for regulated workflows.

## Strategic Focus
- **Current priorities**: Expanding AI solutions (e.g., hiring a Product Manager, AI Solutions) and deepening specialization (healthcare, real estate, sales enablement).
- **Growth direction**: Scaling global talent pool across 23+ countries (Philippines, India, Mexico, US, Nigeria, etc.) and increasing enterprise adoption through compliance certifications.
- **Operational efficiency**: Automating vetting, training, and quality processes to maintain high service consistency while growing headcount.

## Why Work Here
- **Culture**: Inclusive, fun work environment with opportunities for career growth, upskilling, and paid training. Rated 3.7/5.0 on employer reviews (356 reviews) with work-life balance at 3.9, culture at 3.8.
- **Remote/hybrid policy**: Fully remote (100% work-from-home) with US work hours for most roles; positions available across multiple time zones (e.g., US, Philippines, India, Latin America).
- **Notable perks**: Performance incentives, job security and stability, holiday & overtime pay, supportive team, opportunities for advancement.
- **Engineering culture**: Mobile and engineering leaders are present (e.g., Mobile Engineer Leader, Head of Engineering); React Native Developer roles indicate modern tech stack.

## Sources
1. [linkedin.com](https://linkedin.com/company/wingassistant)
2. [get.wingassistant.com](https://get.wingassistant.com/)
3. [leadiq.com](https://leadiq.com/c/wing-assistant/5a1daaf52300005b009fbca2)
4. [wingassistant.com](https://wingassistant.com/careers/us/executive-assistant-us-columbus/)
5. [linkedin.com](https://linkedin.com/company/wing-india)

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