---
title: 'Client Support Associate (Remote) at Nest Veterinary'
canonical: 'https://feeny.ai/job/client-support-associate-remote-nest-veterinary-remote-n1j6y0we5c7m'
type: 'job'
last_seen: '2026-09-17'
---

# Client Support Associate (Remote) at Nest Veterinary

- **Company:** Nest Veterinary
- **Location:** Remote
- **Compensation:** $21–$23/hr
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-09-17
- **Apply:** https://jobs.ashbyhq.com/nestveterinary/ccbc07cd-dec8-4b84-b238-928cd8f556b5

## Job description

Client Support Associate (Remote) Location: Fully Remote | 8am - 8pm EST

Start Your Career at a Growing Company Nest Veterinary is on track to 5X this year. We're the category leader in care plan infrastructure for veterinary practices, and we're looking for someone who wants more than a job — someone who wants a front-row seat to what building a high-growth startup actually looks like. If you're hungry, curious, and ready to grow fast, keep reading.

## About Nest Veterinary

Our mission is simple: make pet care accessible to every pet parent. We provide fully-managed, tech-enabled care plan solutions that help veterinary practices increase compliance, drive revenue, and deliver better preventive care — without the administrative burden. We're transforming an industry, and we're doing it with design-forward products and a team that genuinely cares about the outcome.

## The Role

As a Client Support Associate, you'll be on the front lines of the Nest partner experience. You'll be the person veterinary practices turn to when they need help — and you'll be the person who makes sure they always walk away feeling supported, confident, and heard. This isn't a dead-end support role. At Nest, associates are expected to think, contribute, and grow. You'll work closely with the Support Manager, Hospital Success team, and Product — and your ideas and observations will help shape the client experience.

## What You'll Own

Client Support Be the voice of Nest for our partner practices. You'll respond to inbound requests via email, phone, and chat with empathy, urgency, and clarity; troubleshoot issues with billing, plan setup, client communications, and platform usage; and maintain accurate records in our support system. Enablement & Education Help build the resources that scale us. You'll create and update self-serve content — help center articles, training videos, and internal documentation — that makes our support smarter and faster over time. Feedback & Collaboration Your observations from the front lines are valuable. You'll escalate bugs and pain points to Product and Hospital Success, identify recurring practice needs, and participate in cross-functional syncs to advocate for the customer.

## What We're Looking For

- 2-5 years in a SaaS customer support role
- Excellent verbal and written communication — clear, friendly, and confident
- Highly organized and responsive; comfortable managing multiple cases at once
- Familiar with support tools like Zendesk
- Genuinely enthusiastic about helping people succeed — and about growing yourself in the process
- Startup experience or startup curiosity — you're looking to work in a fast-paced, challenging environment where you will grow your career.
- Veterinary experience is a plus but not required.
- Support hours between 8am - 8pm EST

## Why Nest

- Competitive salary and generous time off
- 5X growth trajectory — you'll grow with the company, not just alongside it
- Career development from day one — we invest in people who invest in the work
- Real visibility — associates at Nest are heard, not siloed
- Mission that matters — more pets getting the care they need because of what you do every day
- Teammates who show up — kind, motivated, and genuinely collaborative

## About Nest Veterinary

## Company Overview
- **One-liner**: Nest Veterinary provides a fully-managed pet wellness plan platform for veterinary hospitals, handling billing, compliance, and reporting to generate predictable revenue and improve patient compliance.
- **Entity Type**: Private (Seed & Series A funded)
- **Headquarters**: Portland, Maine, United States
- **Founded**: 2022
- **Founders**: Ishani Gujral (Co-Founder & Co-CEO) and Jacob Davis (Co-Founder & Chief Product Officer)

## Core Business
- **Primary industry/industries**: Veterinary Services, Pet Healthcare Technology, SaaS
- **Target customers**: B2B — veterinary hospitals and multi-location animal hospital groups (enterprise and SMB clinics)
- **Mission or purpose statement**: Make preventative care accessible, strengthen the human-animal bond, and help millions of pets live healthier, happier lives — while making compliance easy for pet parents and effortless for care teams. [nestveterinary.com](https://www.nestveterinary.com/about-us)

## Products & Services
- **Nest Veterinary Platform**: A fully-managed pet wellness plan infrastructure. Includes pet plan design (tailored by species, age, service mix), automated member management (billing, renewals, cancellations), real-time analytics dashboards (revenue, signups, compliance per location), GAAP-compliance reporting (automated revenue recognition), and PIMS integration (syncs automatically with existing practice information management systems). [nestveterinary.com](https://www.nestveterinary.com/)
- **Implementation & Launch Service**: A structured 4-week go-live process (design → setup → training → launch) with a dedicated success manager and marketing assets (in-hospital displays, digital campaigns). [nestveterinary.com](https://www.nestveterinary.com/)

## Market Standing
- **Valuation**: Not disclosed
- **Total Funding**: **$4.1 million** across two rounds:
  - **Seed Round**: $700,000 (December 16, 2024)
  - **Series A**: $3.4 million (October 15, 2025)
- **Key Metric (Revenue)**: Not publicly available (private company)
- **Notable Customers/Partners**: Boston Veterinary (migrated from PIMS-native plans, saw 4X more signups across five hospitals without adding headcount). [nestveterinary.com](https://www.nestveterinary.com/)
- **Growth Signals**:
  - Employee headcount growth of **+144.4% year-over-year** (16 employees as of mid-2026, up from 3 in 2022). [LinkedIn](https://www.linkedin.com/company/nest-vet)
  - Active in **5 countries** (USA, Mexico, UK, India, Brazil).
  - Reports "Thousands of clinics" rely on Nest — demonstrating rapid customer adoption.
  - Claims a **75% increase in patient compliance** and **4X revenue increase** for veterinary hospital clients.

## Competitive Advantages
- **Fully-managed + turnkey**: Nest handles not just software but the entire pet plan design, marketing materials, team training, and compliance/reporting. This removes operational burden from clinic staff.
- **PIMS-agnostic integration**: Syncs automatically with existing practice management systems (no double entry, seamless migration from PIMS-native plans as demonstrated by Boston Veterinary).
- **GAAP-compliance automation**: Built-in revenue recognition that finance teams trust — a significant differentiator for multi-location groups needing regulatory compliance.
- **Hardware & onboarding included**: "Launch in four weeks" with a dedicated success manager, removing typical SaaS adoption friction.
- **Proven results**: Client case studies show material outcomes (4X signups, 75% compliance lift, 76% increase in spend, 33% increase in visits) rather than just feature claims.

## Strategic Focus
- **Scale multi-location adoption**: Targeting larger hospital groups and chains (e.g., Boston Veterinary expansion across 5 hospitals).
- **Deepen platform capabilities**: Likely expanding analytics, compliance automation, and integration breadth.
- **International expansion**: Already operating across 5 countries, suggesting a global go-to-market strategy.
- **Hiring for growth**: Active job postings for Implementation Specialist, Client Account Manager, and Customer Support Team Lead — indicating investment in customer success and onboarding capacity.

## Why Work Here
- **Mission-driven work**: "Everything we build helps pets live longer, healthier lives and supports the healthcare teams who care for them." — direct impact on pet welfare and veterinary care accessibility. [nestveterinary.com](https://www.nestveterinary.com/careers)
- **Remote-first culture**: Fully remote team across the U.S. and Canada, with flexibility, autonomy, and strong collaboration. [nestveterinary.com](https://www.nestveterinary.com/careers)
- **Early-stage impact**: "We’re still early, which means your work shapes the product, culture, and company direction from day one." — opportunity for outsized ownership.
- **People-first values**: Empathy, curiosity, inclusivity emphasized — "Your perspective and experience make our platform and our workplace stronger." [nestveterinary.com](https://www.nestveterinary.com/careers)
- **Modern tech stack**: "We build with a modern stack designed for speed, scalability, and impact so you can focus on solving real problems, not fighting legacy systems."
- **Growth & development**: Encourages professional growth, expanding responsibilities, and cross-functional learning.
- **Rapidly scaling company**: 144% YoY headcount growth signals strong momentum and potential for internal career progression.
- **Offices**: Hybrid workspace in the USA (Portland, ME) with remote employees across multiple countries. [Built In](https://builtin.com/company/nest-veterinary)

## Sources
1. [Nest Veterinary Website](https://www.nestveterinary.com/)
2. [Nest Veterinary Careers Page](https://www.nestveterinary.com/careers)
3. [Nest Veterinary About Page](https://www.nestveterinary.com/about-us)
4. [Built In Nest Veterinary Profile](https://builtin.com/company/nest-veterinary)
5. [LinkedIn Company Page](https://www.linkedin.com/company/nest-vet)

## Other roles at Nest Veterinary

- [Senior Financial Analyst](https://feeny.ai/job/senior-financial-analyst-nest-veterinary-remote-xr6hdf6pam72)
- [QA Software Engineer (Remote)](https://feeny.ai/job/qa-software-engineer-remote-nest-veterinary-united-states-1vf4sw5acm2z) — United States
- [Engineering Lead, Production Support (Remote)](https://feeny.ai/job/engineering-lead-production-support-remote-nest-veterinary-remote-5vsbvbjra0bj)
- [Implementation Specialist](https://feeny.ai/job/implementation-specialist-nest-veterinary-remote-5ntg02gsbtc1)