--- title: 'Client Support Representative at Built Technologies' canonical: 'https://feeny.ai/job/client-support-representative-built-technologies-nashville-rnt2tgg2vk60' type: 'job' last_seen: '2026-09-07' --- # Client Support Representative at Built Technologies - **Company:** Built Technologies - **Location:** Nashville, TN - **Work type:** hybrid - **Posted:** 2026-06-16 - **Last confirmed live:** 2026-09-07 - **Apply:** https://job-boards.greenhouse.io/getbuilt/jobs/4706517005 ## Job description Built's Mission: Connect and simplify doing business in real estate. Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry’s most complex challenges. Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. Learn more at [getbuilt.com.](http://getbuilt.com) __________________________ Client Support Representative At Built, our Customer Support team is the first point of contact for customers seeking guidance or solutions on our platform. As a Customer Support Representative, you'll deliver exceptional experiences while mastering our industry-leading construction and real estate finance technology products. Beyond troubleshooting and guidance, you'll be a customer advocate, driving improvements to enhance the Built user experience. This role offers a dynamic, supportive environment to grow your technical expertise and professional skillset. ## What You'll Do - Provide timely, effective support via phone, email, and chat, troubleshooting technical issues and clearly communicating solutions. - Escalate complex issues to senior team members as needed. - Collect data using monitoring and support tools to identify root causes and drive resolutions. - Log and categorize incidents in a ticketing system to extract valuable customer and product insights. - Document resolutions and contribute to improving internal and customer-facing knowledge bases. - Continuously expand your understanding of Built's products, services, and tools. - Advocate for customers and provide insights to enhance their experience. - Maintain professionalism and confidentiality in all customer interactions. - Meet performance metrics, including response time and customer satisfaction. - Collaborate with the team to streamline support processes and raise standards. Ideal Profile & What You'll Bring - 2+ years of experience in technical support, help desk, or customer service, preferably in software or financial services. - A great listener and problem solver with a strong customer service mindset. - Strong problem-solving skills and a customer-first approach. - Exceptional communication skills, able to explain technical concepts to non-technical users. - A team player with a positive attitude and respect for colleagues. - A quick learner eager to master technical systems and new tools. - A dependable, process-driven individual who can improve and follow procedures. - Familiarity with customer support tools (e.g., Salesforce, Zendesk), Jira, and Google Suite is a plus. Built’s salary range for this position is $55,000 - $65,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits. __________________________ Travel Requirement: Employees who are not based in the Nashville area are required to travel to our Nashville office at least twice per year for company gatherings, such as Connect Week. Additional travel to Nashville may be required based on your role and business needs. Perks: - The rare opportunity to radically disrupt a $1.5T industry - Competitive benefits including: uncapped vacation [US ONLY], medical, dental & vision insurance - Robust compensation package, including equity in the form of stock options - Learning Grant program to support ongoing professional development - 401k with match and expedited vesting [US ONLY] Built brings together passionate people who are driven in a variety of disciplines, each bringing their unique perspective to everything they do. We’re committed to building a safe, inclusive workplace where every employee can succeed, and we recruit, hire, and promote fairly - without bias based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, genetic information, or any other characteristic protected by law. Built is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation during the application process, please share with your Talent Partner or email careers@getbuilt.com. Greenhouse Data Disclosure: When you apply to a job on this site, the personal data contained in your application will be collected by Built. Your personal data will be processed for the purposes of managing Built’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, communicating with you regarding your application (including via text message),and as is otherwise needed in the recruitment and hiring processes. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Built to help manage its recruitment and hiring process on Built’s behalf. Your personal data will also be shared with Grayscale Labs, Inc., a cloud services provider located in the United States of America and engaged by Built Technologies to facilitate candidate communications, including text messaging.Your personal data will be retained by Built as long as Built determines it is necessary to evaluate your application for current or future employment. You have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. [Built Privacy Policy](https://getbuilt.com/privacy-policy/) By providing your phone number, you consent to receive text messages from Built related to your application. Message and data rates may apply. You may opt out at any time by replying STOP. If you would like to contact Built to ask questions surrounding processing of your personal data or to make a request, you can send an email to privacy@getbuilt.com. California residents: Please note that Built does not sell your personal data.  For details on how your data is shared with our service providers, please see our [Privacy Policy](https://getbuilt.com/privacy-policy/). ## About Built Technologies ## Company Overview - **One-liner**: Built provides an AI-powered financial operations platform that connects capital providers, owners, developers, and builders in the real estate and construction industries. - **Entity Type**: Private (Funded: Total $312.7M across 6 rounds; Last round: Venture Round in 2023 led by Citi) - **Headquarters**: Nashville, Tennessee, United States - **Founded**: 2014 - **Founders**: Not publicly available (founded by a team with deep industry experience; the company cites 800+ years of internal industry experience) ## Core Business - **Primary industry**: Real estate finance and construction technology (Fintech / PropTech) - **Target customers**: B2B — Banks, Credit Unions, Private Credit firms, Owners & Developers, General Contractors - **Mission statement**: To connect money and data so that real estate stakeholders can fund, manage, and build with total visibility and control. The company is redefining real estate finance by “fixing construction lending” to move capital faster and safer. ## Products & Services - **Draw Management**: Automates the process of submitting, approving, and disbursing construction draws, eliminating delays and rekeyed data. - **Budget Management**: Tracks every dollar against project budgets, allowing real-time modeling of changes. - **Origination Pipeline Management**: Enables lenders to underwrite and manage deal pipelines, reducing turnaround from days to hours. - **Portfolio Reporting & Analytics**: Provides real-time dashboards and predictive insights across the entire portfolio. - **Digital Payments**: Streamlines payments with full transparency and control for all stakeholders. - **Marketplace**: Allows users to order goods and services (title, inspections, appraisals, lien waivers) directly within the platform. - **Integrations**: Connects with existing systems (ERP, accounting, etc.) used by lenders, owners, and contractors. - **AI Draw Agent (New)**: An AI-first capability that delivers instant answers and insights across every deal, turning documents and draws into structured intelligence. - **Product Type**: SaaS / Cloud-based Platform with integrated AI and Marketplace. ## Market Standing - **Valuation**: Not publicly disclosed (private company). - **Key Metric**: Total Funding of **$312.7M** ; Annual Revenue estimated at **$33.0M** (per LinkedIn). - **Notable Investors**: Index Ventures (led Series A), Citi (led 2023 Venture Round), plus other institutional investors. - **Growth Signals**: - Trusted by **45 of the Top 100 U.S. banks**. - Serves **32,000+ lenders** and **46,000+ contractors**. - Platform manages **over $300B** in capital. - Connected dataset of **over $3T** in real estate finance data. - Operates in **5 countries** (USA, Argentina, Canada, India, Spain). - **85%** reduction in turnaround time for lenders. - **98%** - a key satisfaction or efficiency metric cited. - Acquired **Nativ** (2022) and **lienwaivers.io** (2020). ## Competitive Advantages - **Network Effects & Data Moat**: Largest connected dataset in real estate finance ($3T+), which fuels a proprietary AI engine that improves with every transaction. - **AI-First Platform**: Purpose-built AI that provides predictive insights and automation, not just a generic chatbot. - **Ecosystem Integration**: Covers the entire lifecycle from origination to asset management, including a marketplace, making it a “sticky” platform for all stakeholders. - **Deep Industry Credibility**: 10+ years in business and trusted by nearly half of the top 100 U.S. banks, giving it a strong regulatory and enterprise trust advantage. ## Strategic Focus - **AI-Powered Efficiency**: Doubling down on AI to turn every document, draw, and dollar into structured intelligence for real-time decisions. - **Expanding the Platform**: Moving beyond construction lending to manage the entire real estate lifecycle (origination to asset management). - **Scaling the Marketplace**: Connecting more services (inspections, appraisals, title, lien waivers) directly into customer workflows. - **Private Credit Growth**: Specifically targeting the private credit segment with tools for underwriting and risk monitoring. ## Why Work Here - **Culture & Values**: Emphasizes 11 Guiding Principles, including “Put People First,” “Be a Team Player,” and “Work with Passion.” Focus on collaboration, humility, and solving tough industry problems. - **Flexibility**: **Hybrid work options** (Nashville & New York offices) and flexible working hours. Many roles are also **Remote - USA**. - **Compensation**: Total compensation package includes **equity program** (stock options). Offers **uncapped paid time off** and observed holidays. - **Benefits**: Comprehensive healthcare offerings, including **competitive paid parental leave** and ramp-up time for caregivers. Learning grants for ongoing growth and development. - **Community**: Active DEIB, ERG, Social Impact, Sustainability, and Learning Communities. - **Growth Trajectory**: Joining a company that is fundamentally changing a massive, traditional industry and is well-funded with a clear AI strategy. The company is actively hiring across Engineering, Sales, Product, and Implementation roles. ## Sources 1. [getbuilt.com](https://getbuilt.com/) 2. [getbuilt.com/about-us](https://getbuilt.com/about-us/) 3. [getbuilt.com/careers](https://getbuilt.com/careers/) 4. [job-boards.greenhouse.io/getbuilt](https://job-boards.greenhouse.io/getbuilt) 5. 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