--- title: 'Client Support Specialist at AutoTrader.ca' canonical: 'https://feeny.ai/job/client-support-specialist-autotrader-ca-toronto-kf2zrsbp5xrc' type: 'job' last_seen: '2026-11-06' --- # Client Support Specialist at AutoTrader.ca - **Company:** AutoTrader.ca - **Location:** Toronto, Canada - **Compensation:** $40k–$44k - **Posted:** 2026-02-13 - **Last confirmed live:** 2026-11-06 - **Apply:** https://job-boards.greenhouse.io/autotradercanada/jobs/7632239003 ## Job description We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence. As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond. Learn more at [tradercorporation.com](http://tradercorporation.com/). This role will be within our flagship platform, AutoTrader.ca, Canada’s #1 automotive marketplace, attracting over 25 million visits each month Role: Client Support Specialist Location: Etobicoke, ON (Hybrid) The role of the Customer Support Specialist is to provide customer-focused day-to-day support to specific clients and dealer groups doing business with AutoTrader. This role also serves as the internal primary point of contact between the customer and the AutoTrader for specific customer related issues. The role may provide, or act as liaison for other staff who provide, customer support, technical support, support for adding or setting up products, planning and making recommendations for the customer's account, including preparing sales presentations and monthly reports for customers. Reviewing analytics regarding activity and ROI and providing account guidance to the client is also expected. The Customer Support Specialist will also work very closely with other roles within the business including the Outside / Inside Account Managers, Account Directors, Online Sales Consultants and also Sales Management within the sales organization regarding customer accounts. Building strong customer relationships is absolutely key to the success of the role. Key Areas of Responsibility: - This role is expected to investigate concerns and inquiries. - Asking the right questions of clients and cross functional teams to determine best course of action for resolution to clients concerns or issues raised. - Communicating resolution in a timely manner is critical to the success of this role. This role is also expected to troubleshoot issues brought to their attention re: client's accounts. - Managing inbound communications (phone or email) from clients or dealer groups related to the clients. - Also, managing outbound communication with clients that may be flagged for DNS (Do Not Sell) or to provide follow-up answers to questions or concerns raised by the clients. Providing a strong level of customer service and building a level of trust with the client is critical. - Coordinate & liaise with cross-functional departments to resolve issues technical in nature or related to billing or related to order fulfillment (print, priority placement, creative). - This role will be working closely with Sales, Finance, Production and Dealer Services. Will escalate issues to the Manager of Customer Services or to cross functional departments as necessary. - Prepare and run reports and presentations (ie. Monthly reviews, Sales Proposals, Performance, Tickets, Status, etc) both internally within the organization and/or for the clients purposes. - Reports can be analyzed and recommendations may be made to the Sales team regarding customer accounts. - May flag issues re: optimization. - Take ownership of the accuracy of the clients account information in AutoTrader CRM system. Including package information, capture information, contacts, rates etc. Education, Experience and Technical skills: - Must be very detailed oriented and very customer focused. - Must be organized and able to manage clients' expectations. - Must be self-motivated and work individually and as a team. - Must have a sense of urgency to resolve and investigate issues. - College diploma. - Must have solid verbal/written communication skills. - MS Office experience - specifically Excel is essential. - Strong customer service skills. - Strong analytical skills What’s in it for you… - Gym discounts - Employee and Family Assistance program - Virtual wellness events - Conferences & training budget - Regular internal training programs - Financial planning with 3% matching Pension - Competitive salary ## Compensation Our ranges reflect the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role, the total rewards package may also include benefits, bonus, and other employee offerings. The base salary range for this position is $40,000—$44,000 CAD Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position. Vacancy Status: This job posting is for an existing vacancy. ## About AutoTrader.ca ## Company Overview - **One-liner**: TRADER Corporation operates AutoTrader.ca, Canada’s #1 automotive marketplace, providing digital advertising, dealer software, and financing solutions for car buyers, dealers, and lenders. - **Entity Type**: Private (Subsidiary of AutoScout24 / Scout24 AG, acquired in 2024) - **Headquarters**: Toronto, Ontario, Canada - **Founded**: 1975 - **Founders**: Not publicly available – originally established as a print automotive classifieds publication ## Core Business - Primary industry: Automotive marketplace, dealer software, and automotive finance technology - Target customers: B2C (car shoppers), B2B (car dealers, OEMs, lenders) - Mission / purpose: Streamline the car buying and selling process for Canadians through trusted marketplace, software, and data tools ## Products & Services - **AutoTrader.ca**: Canada’s largest online automotive marketplace for new and used cars; mobile app (4.5/5 stars); includes AI‑powered tools, digital retailing, ChatGPT integration - **AutoSync**: Dealership software suite unifying advertising, conversion, and operational workflows - **Dealertrack Canada**: Integrated financing and identity verification solutions for dealers and lenders (partnerships with Equifax Canada and Interac Corp.) - **CMS (Collateral Management Solutions)**: Premier lien, recovery, and insolvency management for Canadian lenders ## Market Standing - **Valuation / Market Cap**: Not disclosed (acquired by AutoScout24 in August 2024 for an undisclosed amount) - **Key Metric**: AutoTrader.ca attracts over 10 million monthly visits and is rated the most trusted online automotive marketplace in Canada (Callosum Brand Research, Nov 2022) - **Notable Investors / Partners**: AutoScout24 (parent); partners include Equifax Canada, Interac Corp., National Hockey League (multiyear partnership) - **Growth Signals**: Acquired Dealertrack Canada (2022), acquired CMS from Teranet (2024); introduced ChatGPT integration (Jan 2026); launched Storefront for online new‑vehicle shopping; expanded partnerships with dealer groups like AutoCanada and CanadaOne Auto ## Competitive Advantages - Largest inventory and highest unaided brand awareness among Canadian automotive marketplaces - Vertically integrated offerings (marketplace + dealer software + finance) create a stickier ecosystem for dealers - Deep data and AI capabilities (Clarivoy study shows AutoTrader.ca influences majority of vehicle sales in Canada) - 50+ years of Canadian market expertise and a dedicated local team ## Strategic Focus - Accelerating digital transformation through AI (ChatGPT, AI‑powered marketplace tools) - Strengthening the dealer‑consumer connection with enhanced digital retailing and new‑vehicle shopping experiences - Expanding financing and identity solutions (partnerships with Equifax/Interac) - Leveraging AutoScout24’s European scale for best practices and technology sharing ## Why Work Here - Recognized as a Great Place to Work®; culture emphasises innovation, collaboration, and career growth - Hybrid and remote roles available (multiple positions listed as “Remote (Canada)”) - Large data, engineering, and product teams working on impactful, Canadian‑focused automotive technology - Notable perks: supportive environment, professional development opportunities, “we come together and empower you to do what you do best” ## Sources 1. [tradercorporation.com](https://tradercorporation.com) 2. [tradercorporation.com – About Us](https://tradercorporation.com/about-us/) 3. [tradercorporation.com – Careers](https://tradercorporation.com/about-us/careers/) 4. [tradercorporation.com – AutoTrader.ca](https://tradercorporation.com/our-brands/marketplace/auto-trader/) 5. 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