--- title: 'Client Support Specialist I at TrueML' canonical: 'https://feeny.ai/job/client-support-specialist-i-trueml-everett-00s14c3tvwxk' type: 'job' last_seen: '2026-10-20' --- # Client Support Specialist I at TrueML - **Company:** TrueML - **Location:** Everett, WA - **Compensation:** $21/hr - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-05 - **Last confirmed live:** 2026-10-20 - **Apply:** https://jobs.lever.co/trueml/d9003362-627f-4ecd-be26-9fa6de3d6444 ## Job description About This Role: As a Client Support Specialist I, you will be the operational engine behind our enterprise client partnerships. Joining our team remotely from anywhere in the US, you will provide critical "behind-the-scenes" support to ensure daily operational success, monitor data integrity, and guarantee that our service promises are delivered with precision. Your work will directly protect and strengthen our relationships with enterprise partners while driving overall process excellence. What You'll Do: - Drive Operational Excellence: Act as the internal lead support for Senior Client Managers, managing account deliverables, tracking SLAs, and ensuring client requests are delivered on time. - Maintain Data & Inventory Integrity: Oversee inbound and outbound client data exchanges to catch defects early, conduct monthly inventory reconciliations, and generate accurate performance reports for growth clients. - Resolve Roadblocks: Partner with internal teams across Client Operations, Account Servicing, and Process to solve tactical issues and eliminate day-to-day friction. - Optimize Operations: Document process improvement opportunities with a focus on shortening the "time-to-first-placement" window for client accounts. - Support Team Success: Serve as a dependable, solutions-oriented resource for both internal teams and external clients in a fast-paced environment. Who You Are: - Collections Experienced: You bring prior experience in a collections environment and understand the operational nuances of the industry. - Detail-Oriented & Analytical: You possess strong attention to detail, sharp critical thinking skills, and a knack for identifying and resolving discrepancies. - A Skilled Communicator: You bring exceptional interpersonal and communication skills, enabling you to manage expectations and collaborate across cross-functional teams. - A Problem Solver: You excel at conflict resolution, time management, and prioritizing multiple deliverables in a rapidly changing environment. - Customer-Centric: You hold a deep commitment to delivering best-in-class service and maintain a positive, team-oriented attitude. ## About TrueML ## Company Overview - **One-liner**: TrueML is a family of financial technology companies that uses data science and AI to transform debt collection and consumer financial health. - **Entity Type**: Private - **Headquarters**: Lenexa, Kansas, USA (based on on‑site job postings) - **Founded**: 2013 - **Founders**: Ohad Samet and Nadav Samet ## Core Business - **Primary industry**: Financial services, specifically debt collection, consumer engagement, and financial health technology. - **Target customers**: B2B (businesses needing debt recovery or customer retention solutions) and B2C (consumers seeking a better path to financial health). - **Mission**: To modernize the experience of consumers in their financial lives and ensure nobody gets locked out of the financial system. ## Products & Services - **TrueAccord**: A digital‑first, data‑science‑driven third‑party debt collection platform that focuses on a consumer‑friendly experience to improve recovery rates. - **Retain (TrueML Products)**: A patented machine‑learning SaaS product that helps businesses engage customers at the right time, place, and channel to improve retention and financial outcomes. - **Sentry Credit**: A traditional debt collection agency based in Everett, WA, known for compassionate, professional debt resolution. - **TrueML Shared Services**: Internal shared services providing data science, technology, legal, compliance, and HR support across the TrueML portfolio. ## Market Standing - **Valuation / Market Cap**: Not publicly available (private company). - **Key Metric**: Annual revenue and total funding are not disclosed; the company has been operating for over a decade and is described as an “industry leader” in third‑party debt collection. - **Notable Investors / Partners**: Not disclosed in available sources. - **Growth Signals**: Multiple open positions (collections, engineering, messaging, management) in the U.S. and Latin America; continued investment in AI/ML products like Retain; expansion of remote work capabilities. ## Competitive Advantages - **Data‑science‑first approach**: Uses patented machine learning to personalize consumer outreach, leading to better recovery and retention outcomes. - **Consumer‑focused design**: Prioritizes a non‑hostile, transparent experience that helps consumers regain financial health, differentiating from traditional agencies. - **Family of companies model**: Combines a digital‑native platform (TrueAccord), an AI‑powered SaaS product (Retain), and a legacy agency (Sentry Credit) to cover the full spectrum of debt resolution. - **Track record**: Marketed as “trusted industry leader” with a decade of innovation and a proven ability to scale. ## Strategic Focus - Expand AI‑powered products (Retain) to serve more financial service companies. - Continue to modernize debt collection through digital channels and data science. - Grow the team globally (remote roles in the U.S., Mexico, Argentina) while maintaining on‑site operations in Lenexa, KS. - Maintain a strong culture of inclusion (equal gender split, diverse leadership) and mission‑driven innovation. ## Why Work Here - **Culture**: Described as humble, driven, and innovative, with a focus on meaningful change. Diverse perspectives are celebrated, and the company has an equal gender split with women and minorities in key leadership roles. - **Work Model**: A mix of on‑site (Lenexa, KS) and fully remote roles (U.S., Mexico, Argentina). - **Benefits & Perks**: Competitive pay, company equity, comprehensive health/vision/dental insurance, paid parental leave, generous PTO plus paid volunteer days and 9 holidays, Employee Assistance Program, retirement planning (through Charles Schwab), Wellness Coach (3,000+ on‑demand sessions), PerkSpot discounts, Travel Assistance, peer‑to‑peer rewards program, and SoFi student loan rate discounts. ## Sources 1. [TrueML Homepage](https://trueml.co/) 2. [Company About Page](https://trueml.co/about-trueml/) 3. [Careers Page](https://trueml.co/careers/) 4. [Job Listings on Lever](https://jobs.lever.co/trueml) 5. [Benefits & Perks Page](https://trueml.co/benefits-perks/) ## Other roles at TrueML - [Operations Specialist (Nov 16 Start Date)](https://feeny.ai/job/operations-specialist-nov-16-start-date-trueml-lenexa-vx1zmm1cjs3q) — Lenexa, KS - [Junior SDET (Quality Engineer 1)](https://feeny.ai/job/junior-sdet-quality-engineer-1-trueml-in-xp55yaqqyaht) — IN, Mexico - [Collections Specialist I (Nov 9 Start Date)](https://feeny.ai/job/collections-specialist-i-nov-9-start-date-trueml-lenexa-yg2wpzw0ak0t) — Lenexa, KS - [Senior Software Engineer (Scala, AWS)](https://feeny.ai/job/senior-software-engineer-scala-aws-trueml-in-2qd5nj35eyfe) — IN, Mexico - [Collections Specialist](https://feeny.ai/job/collections-specialist-trueml-everett-84d9wsc32x6y) — Everett, WA - [Client Success Manager](https://feeny.ai/job/client-success-manager-trueml-in-j3r034c37jdm) — IN, United States - [Sr. HR Generalist](https://feeny.ai/job/sr-hr-generalist-trueml-lenexa-vypq0v35b54n) — Lenexa, KS - [Product Manager, Platform](https://feeny.ai/job/product-manager-platform-trueml-in-1eye9ehfxqt5) — IN, United States - [Jr. DevOps Engineer](https://feeny.ai/job/jr-devops-engineer-trueml-in-mftc21cz9n0g) — IN, Argentina