---
title: 'Client Support Specialist II at MeridianLink'
canonical: 'https://feeny.ai/job/client-support-specialist-ii-meridianlink-united-states-gv58fwfxgh93'
type: 'job'
last_seen: '2026-10-31'
---

# Client Support Specialist II at MeridianLink

- **Company:** MeridianLink
- **Location:** United States
- **Compensation:** $47k–$68k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-10-31
- **Apply:** https://jobs.ashbyhq.com/meridianlink/21d46b5e-a7ec-49c5-b039-c7cee79e847a

## Job description

The Client Support Specialist II serves as the first line of defense in resolving customer issues and addressing inquiries for MeridianLink mortgage. The role responds to incoming client communications, documents interactions in case management systems, provides updates on ongoing resolutions, and resolves inquiries through established methods. When issues cannot be resolved directly, they are escalated to the appropriate departments.

Expected Duties

- Coordinate with internal departments to resolve client issues and follow through until completion.
- Handle inquiries using judgment and basic decision-making authority to resolve customer concerns.
- Assist in developing support delivery strategies, escalation procedures, and training while mentoring Client Support Specialist I associates.
- Provide information about products and services, answer questions, and resolve client issues.
- Complete activities supporting implementation of procedures.
- Ensure inquiries are properly followed up on and resolved.
- May fill in for a supervisor during staff or customer meetings.

## Qualifications / Knowledge, Skills & Abilities

- Bachelor’s degree from an accredited college/university in a software-related field or equivalent technical experience with current major GPA of 3.0 or higher preferred
- Solid interpersonal, written, and verbal communication skills required
- Self-motivated, highly organized individual with strong attention to detail
- Prior Technical Support and/or Customer Service experience required
- Familiarity with credit application, loan, underwriting, and credit scoring processes a plus

## About MeridianLink

## Company Overview
- **One-liner**: MeridianLink provides a digital lending platform that connects account opening, loan origination, mortgages, HELOCs, credit cards, and more for community financial institutions.
- **Entity Type**: Public (ticker not explicitly listed in provided materials – widely known as NYSE: MLNK)
- **Headquarters**: Not explicitly stated in the provided sources (remote-first company operating across the US)
- **Founded**: 1998
- **Founders**: Not publicly available in the provided materials

## Core Business
- **Primary industry**: Financial technology (digital lending software)
- **Target customers**: Community banks, credit unions, independent mortgage banks (IMBs), consumer reporting agencies – primarily B2B and enterprise
- **Mission**: “To accelerate and simplify workflows while helping community financial institutions grow, scale, and serve their consumers and communities.”  
- **Vision**: “To be the trusted technology platform that enables community financial institutions to thrive by delivering smarter, connected financial experiences and powering better outcomes for all.”

## Products & Services
- **Consumer Lending Software**: SaaS platform for personal loans, credit cards, and unsecured loan origination with built-in compliance and AI-driven insights.
- **Mortgage Lending Software**: Digital mortgage origination and HELOC solutions designed to close loans faster and grow lending volume.
- **Digital Account Opening**: Fully digital account opening and new deposit account creation.
- **Indirect Lending Software**: Tools to simplify loan servicing and expand lending opportunities, particularly for auto loans.
- **Analytics & AI**: Data-driven insights and intelligent automation to help institutions uncover opportunities and reduce risk.

## Market Standing
- **Valuation/Market Cap**: Not provided in the available sources.
- **Key Metric**: Platform processed over 16M+ unsecured loan applications, 8M+ home loan applications, 5M+ new accounts, and 1M+ auto loan applications (as stated on the website).
- **Notable Investors/Partners**: Not explicitly mentioned (platform described as “the industry’s most robust partner network”).
- **Growth Signals**: 5M+ new accounts handled in the past year; continuous innovation with AI and automation; fully remote company scaling its team.

## Competitive Advantages
- **Largest connected platform**: Backed by 25+ years of industry expertise and a broad partner marketplace.
- **Built-in compliance**: Compliance embedded into the platform, enabling faster, trusted lending.
- **Human-centric approach**: Focus on helping community institutions maintain personal relationships while adopting modern digital capabilities.
- **AI and data-driven**: Using AI and data to turn insight into action without adding complexity.

## Strategic Focus
- **Continuous innovation**: Future-ready technology that evolves with consumer and workforce expectations.
- **Intelligent automation**: Smarter workflows to reduce friction and increase efficiency for lenders.
- **Expanding ecosystem**: Growing the partner network and integrating more data and AI capabilities.
- **Remote-first culture**: Operating as a fully remote company to attract talent across the US.

## Why Work Here
- **Fully remote**: MeridianLink is a remote-first company with a strong emphasis on connection through virtual team activities.
- **Collaborative culture**: Open, collaborative work environment where every idea is valued; leadership is approachable and accessible.
- **Continuous learning**: Job-specific training, monthly soft-skill sessions, leadership classes, and a comprehensive online learning system.
- **Community impact**: Paid volunteer day off; company-sponsored community service projects.
- **Perks**: Casual dress code, celebrations of holidays and milestones, programs supporting financial, physical, and mental health.
- **Engineering culture**: Technical roles may include live coding exercises; emphasis on curiosity, problem-solving, and career growth.

## Sources
1. [meridianlink.com](https://www.meridianlink.com/)
2. [meridianlink.com/careers](https://www.meridianlink.com/careers/)
3. [meridianlink.com/who-we-are](https://www.meridianlink.com/who-we-are/)
4. [meridianlink.com/about-meridianlink](https://www.meridianlink.com/about-meridianlink/)
5. [jobs.ashbyhq.com/meridianlink](https://jobs.ashbyhq.com/meridianlink)

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