---
title: 'Client Support Specialist - Poland (German Bilingual) at Optro'
canonical: 'https://feeny.ai/job/client-support-specialist-poland-german-bilingual-optro-poland-nchy7tw4y5wr'
type: 'job'
last_seen: '2026-09-09'
---

# Client Support Specialist - Poland (German Bilingual) at Optro

- **Company:** Optro
- **Location:** Poland
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/optro/9b7b1f61-be5d-4192-935b-a32a8d97122c

## Job description

## Who We Are

Having surpassed $300M ARR and continuing to grow, Optro helps enterprises transform risk into opportunity through its AI-powered GRC Intelligence Platform. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on G2.com http://G2.com and Gartner Peer Insights.

At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte!

## Why This Role is Exciting

Do you love solving problems and helping people? We're looking for a Client Support Specialist (German Bilingual) to join our team and help propel Optro to be the category-defining global platform for connected risk. In this role, you'll be on the front lines, connecting with clients, guiding them through technical challenges and ensuring they have an exceptional experience with the Optro platform.

## Key Responsibilities

- Resolve client issues: Respond to client’s product functionality questions and provide technical troubleshooting through email, live chat, and scheduled live video sessions.
- Be a product expert: Learn our platform inside and out to provide clear, effective guidance on product features and functionality.
- Collaborate across teams: Work closely with our engineering and product teams to escalate issues and provide valuable client feedback, driving product improvement.
- Work with cutting-edge tools: Utilize our advanced AI tools and internal knowledge bases to quickly draft responses, summarize tickets, and identify key client issues. You'll be at the forefront of leveraging technology to provide faster, more accurate support.
- Advocate for the client: Identify trends in client feedback and proactively recommend changes that can improve their overall user experience.

## What We're Looking For

- You're a natural problem-solver: You have a proven track record of diagnosing and resolving technical issues with a high degree of empathy and patience.
- You're an excellent communicator: You can explain complex technical concepts in a simple, easy-to-understand way, both in writing and on a call.
- You're driven to learn: You have a curious mindset and a passion for technology. You're eager to learn new things and adapt to new challenges.
- Experience in technical support: You have experience in a Tier 1 or similar support role, preferably for a SaaS or technology product.

Attributes for a Successful Candidate

- Target Locations: Poland (Specifically Warsaw or Krakow)
- Shift Parameters: EMEA Weekday Hours (9 AM – 6 PM British Standard Time)
- Core Non-Negotiables:
- C1 / Advanced-High German & English proficiency (MUST)
- Physical residence in Poland (Warsaw/Krakow) (MUST)
- 3+ years SaaS / Tech Tier 1 Customer Support experience (MUST)
- Ability to work 9 AM – 6 PM BST shift (MUST)
- A natural self starter with the ability to analyze and troubleshoot in order to resolve problems quickly
- Excellent interpersonal, verbal and written communication skills, with emphasis on phone, email, and online communications
- Demonstrated ability to own cross-functional relationships with internal teams to drive issue resolution for customers
- Bachelor's degree or commensurate combination of education and experience

## Nice to Have

- Accounting & Audit knowledge is a plus
- Familiarity with helpdesk ticketing system; Zendesk experience a plus
- C1 or Advanced French language proficiency as well.

*perks may vary based on eligibility/location

Our Company Values

- Customer obsession: It starts and ends here. Consistently ask yourself how what you’re doing creates value for our customers. It’s a mindset.
- Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes.
- Drive innovation: Create the future. Continuously improve what exists and invent what’s next.
- Win, together: One team. No silos, no egos. Drive to be the best and support each other’s success.
- Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve.

Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.

We love building strong partnerships, but please note that Optro cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation.

#LI-Remote

## About Optro

## Company Overview
- **One-liner**: Optro is an AI-powered GRC (Governance, Risk, and Compliance) system of action that unifies audit, risk, infosec, and compliance into a single, connected platform, trusted by over 50% of the Fortune 500.
- **Entity Type**: Public Company (ticker not specified in available sources)
- **Headquarters**: Cerritos, California, United States
- **Founded**: 2014
- **Founders**: Not publicly available in the provided sources (known previously as AuditBoard)

## Core Business
- **Primary industry**: Governance, Risk, and Compliance (GRC) software, serving audit, risk management, infosec, and compliance teams.
- **Target customers**: B2B, primarily large enterprises and regulated industries; over 50% of the Fortune 500 are customers.
- **Mission or purpose**: "To redefine GRC through a single, AI-powered system of action." [optro.ai](https://optro.ai/about-us)

## Products & Services
- **Optro Platform (GRC System of Action)**: A unified SaaS platform that integrates internal audit, enterprise risk management, regulatory compliance, IT/cyber risk, and AI governance into one shared workflow environment.
  - **Audit Module**: Tools for audit planning, documentation, evidence collection, and reporting.
  - **Risk Module**: Enterprise and operational risk tracking, threat landscape visualization.
  - **Compliance Module**: Regulatory requirement monitoring, control management, SOX compliance.
  - **Infosec Module**: Cybersecurity framework management and autonomous testing.
  - **AI Governance Module**: Guardrails and oversight for responsible AI adoption. [optro.ai](https://optro.ai/) [optro.ai/blog/what-is-optro](https://optro.ai/blog/what-is-optro)

## Market Standing
- **Valuation/Market Cap**: Not disclosed in available sources.
- **Key Metric**: Trusted by over 50% of the Fortune 500; named a Leader in the 2025 Gartner® Magic Quadrant™ for GRC Tools, Assurance Leaders and a Leader in The Forrester Wave™: Governance, Risk, And Compliance Platforms, Q2 2026.
- **Notable Investors/Partners**: Not explicitly listed in the provided search results; the company is public.
- **Growth Signals**: Headcount of 637 employees with a monthly growth rate of +5.1% (LinkedIn). Recognized on the Deloitte Fast 500 for seven consecutive years. Active job postings: 39, with monthly posting growth of +5.4%. [linkedin.com](https://www.linkedin.com/company/optro) [optro.ai/careers](https://optro.ai/careers)

## Competitive Advantages
- **Unified platform** replacing fragmented point solutions for audit, risk, and compliance, reducing redundant controls by 64% and risk assessment completion time by 33%.
- **AI-native architecture** (agentic GRC) that moves beyond static record-keeping to real-time risk intelligence and autonomous testing.
- **Deep enterprise penetration** (over 50% of Fortune 500) creates a strong switching cost and network effect in the GRC ecosystem.
- **Industry recognition**: Top-rated on G2 and consistently named a Leader by Gartner and Forrester. [optro.ai](https://optro.ai/)

## Strategic Focus
- **AI governance and agentic GRC**: Building guardrails and autonomous capabilities to help enterprises adopt AI responsibly while managing new risk vectors.
- **Connected risk intelligence**: Shifting from siloed oversight to a dynamic, decision-ready view of enterprise risk across all governance functions.
- **Expanding platform capabilities** to deepen integration between audit, risk, infosec, and compliance workflows. [optro.ai](https://optro.ai/) [optro.ai/blog/what-is-optro](https://optro.ai/blog/what-is-optro)

## Why Work Here
- **Culture and values**: Core values guide decisions and shape culture; employee resource groups (ERGs) include Women of Optro (WOO) and Diversity, Inclusion, Belonging (DIBs). A Culture Committee drives engagement and community impact.
- **Work model**: Hybrid and remote roles available (e.g., "Remote USA" positions in engineering and GTM automation). Global presence across 10 countries including US, UK, Canada, Germany, Poland, and Netherlands.
- **Benefits and perks**: Competitive salary, health and wellness benefits (including hormonal and family-building support), mental health support via Headspace, retirement plans, life and disability insurance, generous paid time off, parental leave, monthly wellness stipend, and professional development programs (workshops, mentoring).
- **Engineering culture**: Emphasis on innovation in AI and GRC technology; roles include Senior Software Engineer II (AI Developer Experience) and Engineering Manager (AI Applications). Technical team makes up ~16% of workforce.
- **Growth trajectory**: Fast-growing public company with consistent recognition on Deloitte Fast 500, offering opportunity to work on cutting-edge risk and compliance challenges at scale. [optro.ai/careers](https://optro.ai/careers) [linkedin.com](https://www.linkedin.com/company/optro)

## Sources
1. [Optro Website](https://optro.ai/)
2. [Optro About Us](https://optro.ai/about-us)
3. [Optro Careers Page](https://optro.ai/careers)
4. [Optro LinkedIn](https://www.linkedin.com/company/optro)
5. [What is Optro? Blog Post](https://optro.ai/blog/what-is-optro)

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