---
title: 'Client Support Specialist (Workplaces - B2B) at Clipboard'
canonical: 'https://feeny.ai/job/client-support-specialist-workplaces-b2b-clipboard-jamaica-h5yfs0yp5e71'
type: 'job'
last_seen: '2026-09-09'
---

# Client Support Specialist (Workplaces - B2B) at Clipboard

- **Company:** Clipboard
- **Location:** Jamaica
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-02-04
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/clipboard/8de450a8-54e4-4523-837f-438a97e57ca6

## Job description

## ABOUT CLIPBOARD

Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.

Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.

## ABOUT THE ROLE

Working with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action.

Clipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).

This role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required.

## SUCCESS FACTORS

- Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
- Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
- Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
- High Accountability – We value people who hold themselves to high standards and consistently deliver results.

## Responsibilities

- You will engage with our Workplace customers over both voice and email correspondence.
- Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
- Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
- Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
- Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.
- Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively
- Uphold our values https://www.clipboardhealth.com/careers such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

Why Join Clipboard?

- 100% Remote – Always. Work from anywhere in the world.
- Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
- A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
- Opportunity to make a significant impact with our workplace customers

Hiring Process

1. Application
2. Case Study
3. Interview with Hiring Manager
4. Executive Interview
5. Offer

Quick Note on Scammers:

Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

## About Clipboard

## Company Overview
- **One-liner**: Clipboard is a remote-first labor marketplace that connects healthcare and dental professionals with workplaces needing to fill shifts.
- **Entity Type**: Private (Series C, backed by Sequoia Capital and Y-Combinator)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2016
- **Founders**: Wei Deng (Founder and Co-CEO)

## Core Business
- **Primary industry**: Healthcare staffing / Labor marketplace / Internet marketplace platforms
- **Target customers**: B2B (healthcare facilities, long-term care homes, hospitals, dental clinics, childcare centers) and B2C (healthcare workers, CNAs, nurses, hygienists)
- **Mission statement**: "Uplift as many communities as possible" by connecting healthcare professionals with workplaces that need workers, helping people achieve financial stability while providing essential care.

## Products & Services
- **Clipboard Marketplace**: An app-based platform where workplaces post open shifts and workers browse and claim them. Covers shift posting, scheduling, worker matching, documentation, and payment. Features include call-off coverage (automatic replacement if a worker cancels), Instant Pay, and worker vetting.
- **Built For** (Industry Verticals): Long-Term Care, Hospitals, Home Health & Hospice, Dental Care, Childcare.

## Market Standing
- **Valuation**: $1.3 Billion (latest reported valuation)
- **Key Metric**: Profitable since 2022 (with heavy reinvestment in growth). Total funding raised: $94.1 million.
- **Notable Investors/Partners**: Sequoia Capital, IVP, Y-Combinator.
- **Growth Signals**:
    - Over 9 million shifts covered across healthcare industries.
    - Serves over 6,500 workplaces and 1 million workers across the U.S.
    - 6,500 communities served.
    - 125,000 workers have earned over $1,000 on the platform.
    - 95% of shifts get staffed when posted a day in advance; 85% are filled by a professional the workplace has worked with before.
    - Rapidly expanding into Home Health, Hospitals, and other verticals beyond their leadership position in Long-Term Care.
    - Headcount of 3,606 employees with 2.7% monthly growth and a 34% monthly increase in job postings.

## Competitive Advantages
- **Market Leadership**: Dominant player in Long-Term Care staffing in the U.S.
- **High Fill Rate & Retention**: 95% fill rate for shifts posted a day in advance and 85% of shifts filled by known workers create a strong network effect and reliability for facilities.
- **Profitable Business Model**: Profitable since 2022, indicating a sustainable unit economy while still reinvesting heavily in growth.
- **Full Vertical Integration**: Handles the entire workflow from posting and scheduling to payment and compliance, reducing administrative burden for facilities.
- **Founder-Market Fit**: Founder Wei Deng got her own CNA certification to deeply understand the customer experience, fostering a culture of extreme customer empathy.

## Strategic Focus
- **Vertical Expansion**: Moving beyond its stronghold in Long-Term Care into adjacent high-need verticals like Hospitals, Home Health & Hospice, Dental Care, and Childcare.
- **Product & Automation**: Investing in automation to reduce friction for both facilities and workers (e.g., automatic call-off coverage, streamlined scheduling).
- **Geographic Growth**: Expanding its network of workers and facilities across more communities in the U.S.
- **Talent Acquisition**: Aggressively hiring across engineering, sales, and operations to fuel growth (63 active job postings).

## Why Work Here
- **Culture**: Described as "remote first, high trust, and written." The team thrives on autonomy, makes decisions in live documents, and moves fast. Values include "Customer-First Mindset," "Extreme Ownership," "Increasingly High Standards," "Humility," and "Think from First Principles."
- **Work Model**: Remote-first with physical offices in Los Angeles, New York City, San Francisco, and Seattle.
- **Impact**: Employees directly contribute to solving critical staffing shortages in healthcare, helping workers achieve financial stability and ensuring patients receive care.
- **Financial Health**: Profitable and growing, backed by top-tier investors (Sequoia, YC), providing job stability.
- **Growth Opportunities**: Rapidly scaling company (3,600+ employees, growing) with a wide range of open roles across the organization.

## Sources
1. [clipboardworks.com](https://www.clipboardworks.com/careers)
2. [clipboardworks.com](https://www.clipboardworks.com/about)
3. [clipboardworks.com](https://www.clipboardworks.com/)
4. [linkedin.com](https://www.linkedin.com/company/clipboard)

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