---
title: 'Client Systems Support (Expert) at Delta Solutions & Strategies'
canonical: 'https://feeny.ai/job/client-systems-support-expert-delta-solutions-strategies-vandenberg-sfb-9m9xanar4h15'
type: 'job'
last_seen: '2026-10-17'
---

# Client Systems Support (Expert) at Delta Solutions & Strategies

- **Company:** Delta Solutions & Strategies
- **Location:** Vandenberg Sfb, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.lever.co/deltasands/9b2f8d99-6b9a-401c-9639-912b78f296c5

## Job description

Delta Solutions & Strategies is seeking a Client Systems Support Expert to support our team at Vandenberg SFB. The Client Systems Support team provides responsive, comprehensive, and secure end-user IT support across all S4S networks and facilities. Personnel ensure users have reliable access to classified and unclassified systems, communications tools, and collaboration platforms necessary to execute the mission. This position integrates front-line Help Desk functions, technical endpoint support, and executive IT services within a single service delivery framework. The Client Systems Support staff troubleshoot, configure, and maintain end-user systems, provide account and access assistance, coordinate escalations with enterprise providers, and ensure compliance with DoD cybersecurity and configuration management standards.

What you will be doing:

- Serve as the first point of contact for all IT service requests via phone, ticketing system, email, or walk-up support
- Log, categorize, and prioritize incidents and service requests in accordance with established service-level objectives
- Perform Tier I and Tier II troubleshooting for workstations, laptops, mobile devices, printers, and peripheral equipment
- Diagnose and resolve software, operating system, and user application issues within established baselines and STIG requirements
- Join systems to the domain, configure network settings, and ensure connectivity to shared drives, printers, and collaboration tools
- Deploy and maintain system images, patches, and baseline configurations to ensure standardization and compliance
- Install, configure, and troubleshoot CAC, Token, and multi-factor authentication (MFA) solutions across classified and unclassified networks
- Assist with account access issues, password resets, and permissions management in coordination with the Identity and Access Management team
- Perform workstation hardening, vulnerability remediation, and endpoint security enforcement in support of RMF and ACAS requirements
- Provide on-site and remote support for VTC, Teams, and other collaboration systems used in operational and executive environments
- Deliver white-glove support to senior leaders and executive staff, including system setup, data migration, secure mobile device configuration, and event support
- Coordinate VIP event or conference support, ensuring seamless connectivity, display configuration, and real-time troubleshooting
- Develop, update, and maintain user support documentation, standard operating procedures, and quick-reference guides
- Monitor ticket queues to ensure timely response, escalation, and closure in alignment with performance metrics
- Track and report recurring issues to identify systemic problems and recommend corrective actions
- Maintain asset accountability, tagging, and inventory accuracy for assigned devices and peripherals
- Support after-hours operations, contingency activities, and mission exercises as required
- Participate in configuration reviews, patch cycles, and readiness inspections to maintain compliance with DoD and organizational policies
- Provide feedback to engineering and cybersecurity teams on observed issues, performance impacts, and improvement opportunities
- Support users and assist with the coordination and completion of paperwork required to resolve negligent discharge of classified information incidents and events.
- Train and mentor junior technicians in troubleshooting techniques, customer service standards, and documentation practices
- Serve as a property custodian as required by DoDI [5000.64](http://5000.64/), DAFI 23-111, and AFMAN 17-1203, maintaining accountability of assigned A/V assets.
- Support exercises, operational events, and contingency scenarios by ensuring the rapid setup, testing, and operation of client systems.

What you will need:

- TS/SCI Security Clearance
- 7+ years of experience leading client system support operations or serving as Tier III/Executive Support. Demonstrated expertise in complex troubleshooting, endpoint management solutions (e.g., SCCM, Intune), and technical oversight of IT service delivery.
- Bachelor’s degree in a related field; Master’s degree or additional leadership experience preferred.
- Must meet position and certification requirements outlined in DoD 8140 for Technical Support Specialist or System Administrator role at the appropriate tier within six months of hire. Certifications such as CompTIA A+, Network+, Security+, or Microsoft MCSA/MD-100/101 are preferred.

Other Requirements:

- Strong customer service and communication skills with ability to support personnel at all organizational levels including senior leaders. Knowledge of ITSM ticketing systems (e.g., ServiceNow) and DoD configuration management standards. Familiarity with endpoint hardening, patching, and vulnerability management practices. Ability to lift up to 50 lbs. and support physical system setup in office or operations center environments.  Provide after-hours and contingency support as required.

Delta Solutions & Strategies offers a generous benefits package to include medical, dental, vision, life insurance, 401(k), PTO, paid holidays, parental, military and jury duty paid leaves.

In compliance with California's Equal Pay for Equal Work Act, the salary range for this position is $100,000-$110,000. Please note that the salary information is a general guideline only. Delta Solutions & Strategies considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.

## About Delta Solutions & Strategies

## Company Overview
- **One-liner**: Delta Solutions & Strategies provides operations & maintenance, training, modeling & simulation, and professional services in support of U.S. national security and defense missions.
- **Entity Type**: Private (part of the Bowhead Family of Companies, a subsidiary of Ukpeaġvik Iñupiat Corporation, an Alaska Native Corporation)
- **Headquarters**: Colorado Springs, Colorado, United States
- **Founded**: 2000
- **Founders**: Not publicly disclosed; President & CEO is Mark W. Stafford

## Core Business
- **Primary Industry**: National Security / Defense Contracting (Armed Forces)
- **Target Customers**: U.S. Department of Defense (DoD), U.S. Space Force, and other federal agencies (B2G)
- **Mission Statement**: “Our philosophy is simple: Hire quality people and take care of them. … It's not enough to just fulfill the legal obligations of a contract; we strive for elated customers.” [deltasands.com](https://www.deltasands.com/)

## Products & Services
- **Training & Education**: Instructor-led and simulation-based training for military and space operations.
- **Modeling & Simulation**: Custom simulation environments for mission rehearsal and battle management.
- **Operations & Maintenance**: Sustainment of weapons systems, IT infrastructure, and classified facilities.
- **Professional Services**: Advisory and Assistance Services (A&AS), program management, financial analysis, and technical advisory assistance.
- **CMMC Level 2 Certified**: ITAR registered, ISO 9001:2015 certified, capable of handling sensitive/classified contracts.

## Market Standing
- **Valuation/Revenue**: Annual Revenue ~$12.1 million (estimated, 2025/2026 data) [linkedin.com](https://www.linkedin.com/company/delta-solutions-and-strategies)
- **Key Metric**: Total managed contracts valued at over **$675 million** [deltasands.com](https://www.deltasands.com/)
- **Notable Investors/Partners**: Parent company is Ukpeaġvik Iñupiat Corporation (UIC); named U.S. Small Business Administration’s 2023 Prime Contractor of the Year; strategic partner to the U.S. Space Force.
- **Growth Signals**:
  - Employee headcount: 211 (+12.7% YoY) [linkedin.com](https://www.linkedin.com/company/delta-solutions-and-strategies)
  - Active job postings: 26 (up +116.7% YoY)
  - Expanded team in the Southeast region
  - New website launched July 2026 to highlight growth and capabilities

## Competitive Advantages
- **Veteran-Focused Workforce**: Over 70% of employees are veterans, providing deep mission understanding and credibility.
- **Small Business Status**: VA-Certified Service-Disabled Veteran-Owned Small Business (SDVOSB) – preferred contracting vehicle for DoD.
- **Alaska Native Corporation Backing**: Financial stability and long-term contracts through the UIC/Bowhead family of companies.
- **Certified Quality**: ISO 9001:2015, CMMC Level 2, ITAR registered – enables handling of high-security projects.
- **Employee Retention Philosophy**: “Hire quality people and take care of them” – competitive comp, benefits, and career development.

## Strategic Focus
- **Space & Cyber Growth**: Expanding Space Force support roles (Space Battle Management, Joint Training Tools).
- **Southeast Region Expansion**: Investing in new offices and personnel in the southeastern U.S.
- **Modernization**: Upgrading training delivery through modeling & simulation and digital tools.
- **Talent Pipeline**: Recruiting heavily from departing military personnel and alumni of major defense contractors (Lockheed Martin, Booz Allen, Northrop Grumman).

## Why Work Here
- **Culture**: Employee rating 4.0/5.0 on job platforms; strong work-life balance (4.3) and compensation (4.2) scores [linkedin.com](https://www.linkedin.com/company/delta-solutions-and-strategies)
- **Remote/Hybrid/Office**: Flexible schedules where mission requirements allow; multiple offices in Colorado Springs (HQ) and other U.S. locations.
- **Benefits**:
  - Health & Wellness: Medical, dental, vision, HSA/FSA, EAP
  - Financial Security: 401(k) with company contribution, life/AD&D, disability
  - Time Off: Holidays, flexible schedules
  - Professional Growth: Training, certifications, leadership development
  - Recognition: Community engagement, awards, volunteer opportunities
- **Veteran Welcome**: Strong support for transitioning service members; many peers with military background.
- **Engineering/Technical Roles**: Hands-on work with cutting-edge defense technology and space systems.

## Sources
1. [deltasands.com](https://www.deltasands.com/) – Company overview, capabilities, contracts, leadership
2. [deltasands.com/careers](https://www.deltasands.com/careers/) – Benefits, culture, career philosophy
3. [jobs.lever.co/deltasands](https://jobs.lever.co/deltasands) – Current open positions
4. [linkedin.com/company/delta-solutions-and-strategies](https://www.linkedin.com/company/delta-solutions-and-strategies) – Employee count, revenue, growth, reviews

## Other roles at Delta Solutions & Strategies

- [Software Test Engineer](https://feeny.ai/job/software-test-engineer-delta-solutions-strategies-colorado-springs-hmaf1svsbc1m) — Colorado Springs, CO
- [Intelligence Analyst](https://feeny.ai/job/intelligence-analyst-delta-solutions-strategies-colorado-springs-h3c8mwymbx8r) — Colorado Springs, CO
- [Strategy and Campaign Planning SME](https://feeny.ai/job/strategy-and-campaign-planning-sme-delta-solutions-strategies-vandenberg-sfb-bka5z5d58681) — Vandenberg Sfb, CA
- [Multimedia Design Subject Matter Expert](https://feeny.ai/job/multimedia-design-subject-matter-expert-delta-solutions-strategies-vandenberg-rknp2b838fp1) — Vandenberg Sfb, CA
- [Space Forces Space Public Affairs Subject Matter Expert](https://feeny.ai/job/space-forces-space-public-affairs-subject-matter-expert-delta-solutions-gj6hrd5v4rpf) — Vandenberg Sfb, CA
- [Personalist Executive Assistant](https://feeny.ai/job/personalist-executive-assistant-delta-solutions-strategies-vandenberg-sfb-9w423sv5tz6f) — Vandenberg Sfb, CA
- [Exercise and Wargame Planning and Assessments SME](https://feeny.ai/job/exercise-and-wargame-planning-and-assessments-sme-delta-solutions-strategies-v1z1k0rdsrk0) — Vandenberg Sfb, CA
- [Future Operations Planning SME](https://feeny.ai/job/future-operations-planning-sme-delta-solutions-strategies-vandenberg-sfb-w8ne50ydrpaa) — Vandenberg Sfb, CA
- [Future Operations Planning SME](https://feeny.ai/job/future-operations-planning-sme-delta-solutions-strategies-colorado-springs-ktcrq71a4b2e) — Colorado Springs, CO
- [Current Operations Planning SME](https://feeny.ai/job/current-operations-planning-sme-delta-solutions-strategies-vandenberg-sfb-7s9kjy5ns140) — Vandenberg Sfb, CA