---
title: 'Client Tech Support (Mandarin Speaking) at Tarro'
canonical: 'https://feeny.ai/job/client-tech-support-mandarin-speaking-tarro-kuala-lumpur-y39g99f096ej'
type: 'job'
last_seen: '2026-09-11'
---

# Client Tech Support (Mandarin Speaking) at Tarro

- **Company:** Tarro
- **Location:** Kuala Lumpur, Malaysia
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-29
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/tarro/cd52683a-b430-4855-ae9f-6344f4677b35

## Job description

## About Us

Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners. We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. Tarro has been profitable for nearly a decade and seen 5x revenue growth in the past four years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In's top companies to work for in 2023. To learn more about our culture, values and how you can be a part of helping mom and pop restaurants thrive, please visit us[here](https://www.tarro.com/)!

## What You'll Accomplish

- Get restaurants live. You'll help scope each new client's hardware (printers, cabling, telephony), pre-configure it, and set up the back end so everything's ready before go-live.
- Catch problems early. You'll keep an eye on system alerts and resolve outages, often before the restaurant even notices something's wrong.
- Get to the root cause. You'll work the problem until you find what's actually wrong, then fix it so it stays fixed, rather than patching the symptom.
- Resolve things thoroughly. You'll see each case through to a real resolution and confirm with the restaurant that it's genuinely solved, not just closed.
- Document your work. You'll keep clear records of issues and resolutions, and escalate cleanly when something needs another team.

Year 1 Deliverables

- In your first three to six months, own onboarding for new pizza and Chinese American restaurant clients, getting them set up and live on Tarro.
- As you build confidence, take on frontline troubleshooting cases, resolving them thoroughly and to a consistent standard of quality.
- Build solid working knowledge of Tarro's hardware stack and back-end systems.
- Contribute to the team's runbooks and documentation as you learn, so issues you solve get solved faster next time.

## About You

- You have some experience in network operation or a similar technical role.
- You're comfortable with networking fundamentals like IP addressing, DNS, DHCP, VLANs, and LAN/WAN, and you're willing to get hands-on with diagnostics.
- You're comfortable on the command line and around modems, routers, switches, and telephony gear.
- You can explain a technical problem to someone non-technical without making them confused, and you stay calm and kind when they're frustrated.
- You speak up when you see a better way. If a process is clunky or something could be done smarter, you raise it instead of quietly working around it.
- You're fluent in Mandarin and English, spoken and written. Many of the owners we support are most comfortable in Mandarin.

Bonus Points

- You've worked in a client-facing or customer support role before.
- You've used remote support tools and ticketing systems day to day.
- You understand call-path basics and have configured telephony or VoIP equipment.
- You've worked in a consumer-driven industry and care about the customer.
- You've got a roll-up-your-sleeves streak and have enjoyed somewhere fast-paced, collaborative, and a little ambiguous, where you got to wear more than one hat.

Not sure you tick every box? Most great candidates don't. If this sounds like work you'd enjoy and grow into, we'd genuinely love to hear from you.

Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds including but not limited to race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

## About Tarro

## Company Overview
- **One-liner**: Tarro builds technology that combines AI and human support to help independent restaurants increase revenue, reduce costs, and simplify operations through phone ordering, delivery management, and customer engagement tools.
- **Entity Type**: Private (Series B, last raised at a $450M valuation in 2022)
- **Headquarters**: San Francisco, California, USA (with additional offices in Menlo Park, New York, and Kuala Lumpur, Malaysia)
- **Founded**: 2015
- **Founders**: Steve Y. Lin (CEO) and Dennis Y. Lin (President)

## Core Business
- **Primary industry**: Restaurant Technology / Food Service SaaS
- **Target customers**: Independent and small-to-medium restaurant owners (B2B, SMB-focused)
- **Mission statement**: “To build technology that makes restaurant life less of a grind, and to bridge the gap between the joy of food for consumers and the bottom line for restaurant operators.”

## Products & Services
- **Tarro Phone Ordering Platform**: An AI-powered voice platform that handles incoming phone orders with three-second wait times, 99.5% order accuracy, and 5-10% lower labor expenses. Replaces or supplements part-time phone staff.
- **Tarro Delivery Management**: A solution that allows restaurants to manage their own delivery operations in-house, saving customers $10 on average per order compared to third-party delivery apps, with no commission fees.
- **Customer Engagement & Marketing Tools**: Features like automated text messaging to drive repeat orders and dinnertime demand, helping restaurants grow sales without additional staffing.

## Market Standing
- **Valuation**: $450M (as of 2022, when the company raised its first institutional funding round)
- **Key Metric**: Annual Recurring Revenue (ARR) of $46 million, having grown nearly 4x over the past two years; serves over 3,000 restaurants
- **Notable Investors/Partners**: General Catalyst (Steve Lin previously worked there); the company has walked away from a $200M buyout offer in the past
- **Growth Signals**: Quadrupled customer base of mom-and-pop restaurants; 1,300 total employees; recognized as one of Built In’s 2024 Best Places to Work; growing headcount across engineering, product, sales, and operations

## Competitive Advantages
- **Hybrid AI + Human Model**: Combines automated voice AI with a human “safety net” for complex orders, achieving 99.5% accuracy — higher than pure AI competitors
- **Deep Founder-Market Fit**: Founders grew up working in their family’s take-out restaurant for 10+ years, giving them firsthand understanding of operator pain points
- **Proven ROI for Customers**: Clients report 5-20% revenue increases, thousands in labor cost savings, and over 80% reduction in missed deliveries and complaints
- **Bootstrapped to Scale**: Built the company without outside capital for years, fostering a culture of resourcefulness and discipline before raising institutional funding

## Strategic Focus
- **Scaling the Platform**: Continuing to grow the customer base beyond 3,000 restaurants, with a focus on independent operators
- **Product Expansion**: Enhancing AI capabilities to handle more complex order scenarios and expanding delivery management features
- **Global Reach**: Leveraging international offices (Kuala Lumpur) for 24/7 operations and support
- **Talent Acquisition**: Actively hiring across engineering, product, sales, marketing, and voice platform operations to support growth

## Why Work Here
- **Culture**: Values include “think creatively,” “do more with less,” “high standards,” and “client-focused.” The team is described as ambitious technologists and restaurant insiders united by mission.
- **Remote/Hybrid Policy**: Flexible remote work environment built on trust and empowerment; employees work remotely, with four physical offices available.
- **Benefits**: Competitive compensation, health/vision/dental insurance, generous PTO, 401(K), parental leave, learning allowances, and family/childcare benefits.
- **Engineering Culture**: Leaders include alumni from Meta, Tesla, and MIT/Harvard; technology stack is modern and scalable; engineers are encouraged to have large, quick impact.
- **Recognition**: Named a Built In 2024 Best Place to Work, reflecting workplace excellence and employee satisfaction.

## Sources
1. [Tarro Official Site](https://www.tarro.com/)
2. [Tarro About Us](https://www.tarro.com/who-we-are)
3. [Tarro Careers Page](https://www.tarro.com/about-us/careers)
4. [Tarro Leadership Team](https://www.tarro.com/about-us/company)
5. [Built In Company Profile](https://builtin.com/company/tarro-0)

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